Digital Transformation Engineer Jobs

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. As a Customer Care Manager, you will actively manage a team of agents for the Payments POS Campaign. You are responsible for the productivity and the well-being of the members of the Customer Care Team in our Bengaluru, India office and will act as a Subject Matter Expert for Operations. You will oversee the customer journey for those experiencing Toast issues throughout the care experience, while working with cross-functional Internal teams such as Restaurant Success, Sales, and Onboarding to create process and support guidelines. To thrive as a Customer Care Manager at Toast, you are resilient, motivated to coach a team on delivering high quality customer interactions, and excel in ambiguous environments. To thrive as a Customer Care Manager at Toast, you are resilient, passionate about coaching high-performing teams, comfortable leading in a fast-paced SaaS environment, and motivated to deliver exceptional customer outcomes while continuously improving team performance. A day in the life (Responsibilities) Manage, coach, and develop a team of Customer Care Specialists/Experts while monitoring attendance, schedule adherence, productivity, and overall performance. Provide regular coaching, feedback, and performance development through Quality Assurance reviews, One-on-One sessions, and real-time coaching to improve customer experience and operational performance. Train and develop team members on product functionality, customer handling skills, troubleshooting techniques, compliance expectations, and new product releases. Foster an engaging and collaborative team environment by maintaining open communication, encouraging feedback, and supporting career development. Monitor team performance across key operational metrics including CSAT, Quality, P

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. As an Inside Sales Account Executive, you will be part of a team that is transforming the way restaurants operate. Using a consultative approach, you will prospect, build relationships, and sign up new restaurateurs in your assigned territory. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion and expertise to help us build the Toast brand in your geographic territory. This is a remote sales opportunity based out of a personal home office. A day in the life (Responsibilities) Generate list of prospective restaurants and manage the entire sales cycle from initial call to close Conduct demos and develop a solution that best meets the prospect’s needs Partner with teams across the business to ensure that expectations set during the sales process are met in delivery Leverage Salesforce (our CRM) to manage all sales activities Understand the competitive landscape and determine how to best position Toast in the market What you'll need to thrive (Requirements) 1+ years of experience in a sourcing or closing sales role, restaurant operations, or a relatable field and industry Strong communication, organizational and presentation skills with the ability to sell and negotiate at all decision-making levels Proven track record of success in meeting and exceeding goals Ability to work in a fast-paced, entrepreneurial and team environment Self-motivated, creative, and flexible General technical proficiency with software What will help you stand out (Nice to Haves/Nonessential Skills) Experience with Salesforce CRM Sandler Sales Training AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Mid-Market Sales Executive is responsible for sales and revenue growth in their assigned, targeted accounts. This individual is responsible for building a sales pipeline, managing a sales process for mid-market brands/group across the UK. This is a hybrid role based in London, with regular time split between the office, home, the field, and in-person customer visits. A day in the life (Responsibilities) Lead efforts to grow Toast market share in the multi-unit restaurant industry through establishment and cultivation of ongoing relationships at the C-Suite level through research, cold-calling and networking to develop a qualified pipeline of prospects. Create demand by educating prospects on the Toast value proposition of products and solutions through demonstrations and presentations communicating a compelling purchase rationale. Cultivate relationships with business partner counterparts who sell and support complementary applications and services to point of sale systems serving the restaurant industry Plan, direct and coordinate sales support activities, including management of the sales pipeline through Toast sales tools (Salesforce) Involved in all phases of the sales lifecycle including: identifying and developing leads; meeting with clients; developing value propositions; financial deal structuring; contract negotiation and closing Understand the competitive landscape (strengths, weaknesses, benefits) and determine how to position Toast to win Collaborate with Account Service and Implementation Teams to ensure that expectations set during the sales process are met in delivery Own your own leverage. Continuously identify the repetitive parts of the role — research, prep, notes, follow-up, list building and systematically get them off your plate, so the majority

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Mid-Market Sales Executive is responsible for sales and revenue growth in their assigned, targeted accounts. This individual is responsible for building a sales pipeline, managing a sales process for their mid-market brands/group with 40 to 500 units. This role can be based in Sydney, Melbourne or Brisbane. A day in the life (Responsibilities) Lead efforts to grow Toast market share in the multi-unit restaurant industry through establishment and cultivation of ongoing relationships at the C-Suite level through research, cold-calling and networking to develop a qualified pipeline of prospects. Create demand by educating prospects on the Toast value proposition of products and solutions through demonstrations and presentations communicating a compelling purchase rationale. Cultivate relationships with business partner counterparts who sell and support complementary applications and services to point of sale systems serving the restaurant industry Plan, direct and coordinate sales support activities, including management of the sales pipeline through Toast sales tools (Salesforce) Involved in all phases of the sales lifecycle including: identifying and developing leads; meeting with clients; developing value propositions; financial deal structuring; contract negotiation and closing Understand the competitive landscape (strengths, weaknesses, benefits) and determine how to position Toast to win Collaborate with Account Service and Implementation Teams to ensure that expectations set during the sales process are met in delivery Own your own leverage. Continuously identify the repetitive parts of the role-research, prep, notes, follow-up, list building and systematically get them off your plate, so the majority of your week is spent in live conversation with operators. Work evid

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Mid-Market Sales Executive is responsible for sales and revenue growth in their assigned, targeted accounts. This individual is responsible for building a sales pipeline, managing a sales process for their mid-market brands/group with 40 to 500 units. This role can be based in Sydney, Melbourne or Brisbane. A day in the life (Responsibilities) Lead efforts to grow Toast market share in the multi-unit restaurant industry through establishment and cultivation of ongoing relationships at the C-Suite level through research, cold-calling and networking to develop a qualified pipeline of prospects. Create demand by educating prospects on the Toast value proposition of products and solutions through demonstrations and presentations communicating a compelling purchase rationale. Cultivate relationships with business partner counterparts who sell and support complementary applications and services to point of sale systems serving the restaurant industry Plan, direct and coordinate sales support activities, including management of the sales pipeline through Toast sales tools (Salesforce) Involved in all phases of the sales lifecycle including: identifying and developing leads; meeting with clients; developing value propositions; financial deal structuring; contract negotiation and closing Understand the competitive landscape (strengths, weaknesses, benefits) and determine how to position Toast to win Collaborate with Account Service and Implementation Teams to ensure that expectations set during the sales process are met in delivery Own your own leverage. Continuously identify the repetitive parts of the role-research, prep, notes, follow-up, list building and systematically get them off your plate, so the majority of your week is spent in live conversation with operators. Work evid

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast is seeking a Senior Security Engineer to design, implement, and operate enterprise Data Loss Prevention and Secure Access Service Edge capabilities. The role will reduce data exfiltration risk, enable secure access to web, SaaS, private applications, and cloud services, and improve security coverage. You will be a senior individual contributor and subject matter expert, within the Enterprise Security team and will closely partner with IT, Network Engineering, Legal, Privacy, Compliance, and application owners. Success requires hands-on engineering, design, operational ownership, and clear risk communication. A day in the life (Responsibilities) Data Loss Prevention Engineering Own the DLP engineering roadmap and control lifecycle, from requirements and architecture through proof of concept, testing, phased deployment, tuning, operations, and continuous improvement. Design and operate controls for sensitive data across managed endpoints, email, web and network channels, SaaS and collaboration applications, cloud environments, and data repositories. Build and maintain data discovery and classification logic using sensitive information types, regular expressions, data matching, document fingerprinting, OCR, and machine learning where appropriate. Translate requirements into precise policies and response actions with documented exceptions. Establish safe policy rollout practices with test cases, pilot groups, change control, user impact analysis, exception review, and measurable acceptance criteria. Triage and investigate DLP alerts and incidents, determine root cause and business context, coordinate containment and remediation, and reduce false positives without weakening protection. Integrate DLP with SASE services, SIEM/SOAR platforms, MDM, ticketing systems, data classif

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We are hiring a Staff Software Engineer to join our data platform (AAP) team in Dublin. The AAP team owns the foundational data infrastructure that powers Toast's analytics products and AI/ML capabilities: real-time streaming pipelines, a cloud-native data lakehouse, feature serving for ML-driven product experiences, and the infrastructure that enables product teams across Toast to build intelligent, data-driven experiences for our 170,000+ restaurant customers. We are in the middle of a significant platform evolution: migrating to Apache Iceberg, standing up a new Feature Store, conducting Databricks evaluations, and scaling our streaming infrastructure to meet the demands of a rapidly growing business. As a Staff Software Engineer, you'll be the technical lead for major parts of this evolution. You'll design and lead the delivery of platform capabilities that several teams depend on, doing deep hands-on work and making design calls that account for streaming, storage, serving, and the teams consuming them. You'll be the go-to expert in your area of the platform, working with product and engineering partners inside and outside our line of business. You'll make the engineers around you better through mentorship, design reviews, and the example you set. Success looks like other engineering teams moving faster because of the platform you help build. A day in the life (Responsibilities) Lead the delivery of significant data platform capabilities, from early design through production rollout, across the AAP team and the teams that depend on it Work hands-on with Kotlin/Java, Spark, Iceberg, and our streaming infrastructure, diagnosing performance, reasoning through trade-offs, and writing the code that sets the pattern for others Anticipate how requirements will change and design

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Infrastructure Engineering team’s mission is to provide cloud native infrastructure, automation and tools that enable teams across Toast to deliver products in a safe, secure and agile manner, with minimal operational dependencies. As a Senior Infrastructure Engineer, you will be responsible for platform architecture and providing the automation and implementation for landing zones as well as network and security infrastructure for new AWS regions. A day in the life (Responsibilities) Work within a Scrum team to create, document and support various infrastructure as code modules. Create, document and support various tools and services used in order to support continuous integration, continuous delivery and continuous deployment of highly available infrastructure in various environments. Use your familiarity with DevOps methodologies and practices to foster a culture of quality while facilitating developer velocity. Create tools to help our developers move their infrastructure from a monolithic repo to individual service repos for use with our IDP. You believe internal tools deserve unit tests. Lead by example with code standards and design; help implement these across the scrum team’s products. Mentor and support developers within the organisation on using and extending of IaC tooling and support systems using DevOps methodologies. What you'll need to thrive (Requirements) Minimum 6+ years of software engineering experience, specialising in DevOps/Infrastructure/Platform engineering Hands on experience with object orientated programming is a MUST for this role. You must have hands on experience with writing Terraform Providers Expertise with at least one public cloud computing offering such as AWS, GCP or Azure infrastructure SDKs Expertise with Infrastructure-

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. A day in the life (Responsibilities): Lead a large Care organization spread across multiple lines of business (LOBs), managing Care Managers directly and Care agents indirectly, to deliver an exceptional experience to live Toast customers. Own technical support operations end to end, including capacity planning, workforce management, SLAs, escalation paths and quality programs, so complex technical issues are resolved efficiently and consistently. Act as the face of the Care business to functional leaders across Toast. Bring customer insights and operational data to those leaders to influence and improve processes and policies. Align customer service standards, activities and initiatives across LOBs so they support and improve performance against organizational objectives. Make sure the right systems are in place and in use. Report service metrics, including customer feedback and trends, to senior leadership. Create, communicate and follow through on action plans. Partner with departments across Toast to drive the highest levels of customer success throughout the post-live customer journey. Keep finding new and better ways to delight customers. Build team engagement, professional development opportunities, product training and change leadership as responsibilities evolve. Implement and improve the reports, workflows, dashboards, email templates and other tools the team uses to communicate. Handle customer issues escalated directly from the Senior Leadership Team. Manage the use of Salesforce.com, NetSuite and all related applications. Do you have the right ingredients?* (Requirements) A minimum three-year degree in any discipline 15+ years of overall experience, including significant time in Customer Success, Technical Support or SaaS-based roles 8+ years of people management experi

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. International expansion is a critical growth engine for Toast's future. Outside the US, we currently operate in Canada, UK, Ireland, and Australia and are actively growing our product platform in these markets. As we gain market share, we are increasing our upmarket product investment into Mid Market (MM). Our goal is to be able to win and retain larger and more complex restaurant and hospitality operators. As part of this team’s mission you will get close to customers to fully understand the nuances of each of their unique needs, to ensure your contributions are making a meaningful impact to their business. As a Senior Engineer you will be responsible for delivering these features from start to finish, ensuring code quality, high technical architectural standards and high quality products. A day in the life (Responsibilities) Design, build and maintain high performing, flexible, and scalable solutions that help restaurants operate their business effectively Ship features end-to-end, from design through rollout, monitoring for success and iterating based on real-world use Be an awesome teammate who's all in on collaboration and collective success Collaborate closely with Product, Design and Engineering stakeholders Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team. Mentor less experienced engineers and up-level the team through design reviews, constructive feedback, and agent-assisted engineering practices What you'll need to thrive (Requirements) 5+ years of backend/full-stack experience, delivering products that drive impact Ability to read and integrate with frontend applications; showing curiosity to work a

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast is making it faster and easier for retailers to get started on Toast: the path from a store's existing product data to a correctly configured, actively selling location. We are seeking a highly skilled, AI-native Senior Product Designer to lead that experience: someone with a strong portfolio, a track record of leading design for complex product areas, a focus on exceptional UI design, and the hands-on ability to build working prototypes with AI tools like Replit, Magic Patterns, or Claude. This role involves designing for the unique needs of a diverse retail customer base, including convenience stores, bottle shops, grocery stores, hybrid models, and beyond. You will lead design for Toast Retail's Experience Platform team, working day to day with product and engineering partners in our Dublin office and the U.S., and reporting to Toast Retail's design leadership in the U.S. Together you will turn product strategy into the setup and onboarding experiences that make retailers feel Toast is built for them. Why This Role Matters A retailer's first 90 days on Toast decide whether they stay. Before a store can sell, thousands of items need clean names, categories, brands, pack sizes, taxes, deposits, age restrictions, and images, and most of that data arrives messy, from another system or a spreadsheet. The experiences you design will decide how quickly a new store goes live, how much of that work Toast can do for them, and whether the people setting up the store, often owners juggling a business that is already open, feel in control or buried in it. You will be Toast Retail's design presence in our Dublin office: the on-site design partner for its product and engineering teams, and part of Toast's wider design community. As a senior designer working across regions and time z

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. A day in the life (Responsibilities) Independently design and implement well-defined features across the full stack with minimal day-to-day guidance. Collaborate with Product Managers, UX designers, QA, and fellow engineers to translate requirements into working software. Develop and maintain frontend features using React or Angular, focusing on usability and performance. Contribute to backend services using Java, Kotlin, or .NET (expertise in one is sufficient; .NET is not mandatory). Build and consume RESTful APIs and integrate with internal systems. Write clean, maintainable, and testable code aligned with Toast engineering standards. Participate actively in code reviews—both receiving and providing constructive feedback. Troubleshoot production and non-production issues within owned areas and contribute to root-cause analysis. Use Gradle or Maven, Git, and standard development workflows effectively. Apply AI-assisted development tools (e.g., Claude Code, Cursor, Devin) to improve development speed and quality. Support team delivery during critical phases when needed, including production issues and urgent fixes. Consistently delivers on commitments with predictable cycle time for scoped work. Demonstrates ownership of components or features but does not yet own large systems end-to-end. Understands and follows established architectural patterns and engineering best practices. Proactively communicates progress, risks, and dependencies. Seeks feedback and continuously improves technical depth and execution quality. What you'll need to thrive (Requirements): A minimum of Bachelor’s degree in any area, or any other related discipline. 6+ years of experience in software or full-stack development. Strong hands-on experience with frontend frameworks such as React or Angular. Solid back

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The AI Agent & Experience team is Toast's internal platform team for AI. We build the infrastructure, governance, and developer tooling that makes AI a reliable, scalable force multiplier across the entire product development lifecycle. Our products include the LLM Proxy, AI Key Management, Observability pipelines, the Claude Plugin Marketplace, and autonomous agents that participate directly in the software development lifecycle. As a Senior Software Engineer on this team, you'll be hands-on building the systems that other Toast engineers depend on every day: the LLM proxy, agentic workflows, and the plugin marketplace that brings AI-native development practices to teams across the company. A day in the life (Responsibilities) Design, build, and ship features across AI platform infrastructure, including the LLM proxy, AI key management, and observability pipelines Develop and extend autonomous agents that participate in the SDLC, such as the AI Review GitHub App and Developer Platform MCP integrations Build on and contribute to the internal plugin marketplace, developing plugins that encode Toast's architectural standards and quality practices into AI assistant behavior Implement MCP (Model Context Protocol) services and service templates that make it faster and easier for teams across Toast to build AI-powered workflows Write high-quality, well-tested code and participate in design and code reviews Collaborate with engineers, product managers, and platform teams to understand developer needs and translate them into reliable platform solutions Contribute to the team's adoption of agentic development practices and tooling Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a c

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. What is our Mission Toast has established itself as the leading hospitality platform in the US, and we are now setting our sights on the global stage. As part of the International team, in our mission to expand globally, we are building what it takes to help our customers thrive. You will join a high-impact, high-ownership engineering team solving complex technical challenges. We are looking for leadership that balances technical excellence with a strong customer mindset to drive continuous growth for both the team and our platform. A day in the life (Responsibilities) Lead complex projects within a cross-functional collaborative and supportive environment. Design, build, deploy and maintain highly resilient and scalable systems critical to our customers’ success. Mentor and provide technical guidance to team members, leading technical discussions and promoting best engineering practices. Work directly with pilot customers (sometimes in the restaurant!) to ensure successful delivery and operation Advocate for best coding practices, raising the bar for yourself, your team, and the company. Leverage cutting-edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team. What you'll need to thrive (Requirements) 8+ years of experience in delivering high quality, reliable services to production using Java, Kotlin or other object oriented language(s) Proven track record of architecting, supporting and debugging large distributed & multi threaded applications. Drive to work across our tech stack and support other engineers in resolving challenging problems Passionate about making users happy and seeing people use your product in the wi

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We are seeking a Senior Payroll Specialist to join our in-house North America (NAM) payroll team. This is a high-impact, hybrid role that owns the most complex payroll processing, escalations, and systems and compliance initiatives, while overseeing and reviewing the day-to-day transactional work delivered by the Payroll team. As part of Toast’s internal payroll organization — not a third-party payroll bureau or outsourced provider — you will act as a subject-matter expert across payroll operations, compliance, and systems; mentor Payroll Specialists and help prepare them for advancement; and serve as a key backup to the Payroll Team Lead. Based in India, this position supports payroll for employees in the NAM region; it does not involve India payroll processing. A day in the life (Responsibilities) Payroll Operations & Volume: Oversee accurate and timely processing of bi-weekly multi-state payrolls for more than 5,700 employees across the US, Canada, and Mexico, with day-to-day transaction processing primarily executed by the Payroll Specialist team. Personally owns and processes the most complex, escalated, and Mexico payroll cycles. Complex Transactions & Global Mobility: Own complex and escalated payroll transactions that fall outside standard Specialist-level processing, including benefits-in-kind processing and overpayment calculations and repayments. Coordinate with third-party consultants and Global Mobility to input transferred employees' payroll information accurately and in a timely manner. Employee Ticketing & Tier 2 Support: Support our internal and external customers who have payroll inquiries. Manage and respond to ServiceNow tickets accurately on the first instance. Proactively ensure all errors and issues are being resolved