Director At Retail Insights Jobs

We’re looking for a Director, Customer Support Escalation Center to help us develop and execute on a comprehensive, customer-first strategy and approach to our Global Hootsuite’s Customer Support Escalation Center. Reporting to the Vice President, Customer Support, you’ll plan, organize, monitor, track and report on the service levels delivered by the escalation center. In this role, you will be accountable for continuous service improvements to the escalation center operational framework and improve Hootsuite’s ability to effectively service our customers. In this role, you will partner with a wide range of stakeholders, including senior leaders to deliver an exceptional customer support experience. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for a hybrid model. This role is open to applicants located in Bucharest, Romania. In this role, you will report to the VP, Customer Support. Please note: this is a contract role until August 2027. WHAT YOU’LL DO: Develop strategies, enhance performance, and foster alignment of objectives within the Customer Support Escalation Center. This involves overseeing the global bug and incident management process, advanced technical and 24x7 on call Business Critical Support process.Establish and operationalize high levels of customer service standards. Develop and implement systems, processes and people to consistently deliver services that are tied to organizational strategies and KPI’s. Drive continuous improvement through anticipating growth, identifying gaps, and offering proactive guidance to minimize potential risks to our customers. Build robust cross-functional connections among the Customer Office, Revenue, Product, and Development leadership to tackle intricate escalated bugs and incidents, eliminate customer pain points, and suggest methods for alleviating customer experience issues and enhancing outcomes via insights from escalations and root

Kickstarter is the leading crowdfunding platform for creative projects across film, games, music, art, design, and technology. Since our founding in 2009, our mission to help bring creative projects to life has been powered by the people behind the work. Together, we’ve helped creators around the world launch creative projects that have generated billions of dollars in pledges. That same commitment extends inward. Rooted in shared values, Kickstarter invests in the growth and success of our team, treating employees as whole people and empowering them with the autonomy and space to participate in decisions that shape their work and our company. Kickstarter is seeking a Director of Brand & Communications to join our Marketing team, reporting to the Chief Marketing Officer. The right person will help shape how our brand shows up in culture—and how the world understands our role in bringing creative ideas to life. We are looking for a culturally fluent brand and communications specialist who knows what is capturing attention now, anticipates what is coming next, and translates those insights into meaningful opportunities for Kickstarter. This leader will help define the ideas, conversations, partnerships, and cultural moments Kickstarter should lead. They will mobilize internal teams and external partners around strong ideas, building the narratives and integrated programs that keep Kickstarter relevant to creators, backers, media, and the broader cultural landscape. The Director will serve as Kickstarter’s in-house communications lead and senior partner to our PR agency, setting a clear agenda, unlocking the agency’s best thinking, and ensuring our communications work is proactive, ambitious, and effective. The salary range in this role in the United States is $185,000–$215,000. In this role, you will: Identify emerging cultural conversations, creative movements, and timely opportunities where Kickstarter has a credible and distinctive role to play. Generate

The Team + The Role Pendo's People team connects business strategy to the people systems, decisions, and leadership practices that help the company scale. The team partners across the business to build an organization that attracts, develops, and retains builders while moving with speed, clarity, and sound judgment. The Director, People Partner GTM owns the people agenda for Pendo's Revenue and Marketing organization. This role leads a small global team of People Partners, carries a direct client portfolio, partners closely with GTM leadership, and drives workforce strategy, organizational design, talent development, performance management, employee relations, and people analytics for the business. This role is based in our Raleigh office. What this looks like day-to-day People strategy: Translate Pendo's People roadmap into a 3 to 6 month business unit plan for the GTM organization. Anticipate the people implications of business decisions, bring a clear point of view on priorities and sequencing, and turn strategy into visible action. Team leadership: Lead a small, globally distributed team of People Partners supporting Revenue and Marketing. Set priorities, coach team members, maintain consistency across markets, and own the senior relationships and overall performance of the GTM People Partner function. Workforce planning and hiring: Lead forward-looking workforce planning for the GTM organization by anticipating headcount needs, identifying leverage roles, and helping the business hire ahead of demand. Partner with Talent Acquisition on pipeline health, position management, and org design decisions that affect how and when roles are filled. Succession and organizational design: Build and maintain succession plans for critical GTM roles, ensuring gaps are documented, assigned, and actively addressed. Partner with GTM leaders on team structure, span of control, career frameworks, role design, promotions, and mobility decisions as the business scales. Talent develo

About Stitch Fix, Inc. Stitch Fix (NASDAQ: SFIX) Stitch Fix is redefining retail by combining human creativity with advanced data science and Generative AI. As we build the future of personalized shopping, we’re equally committed to building yours. We believe in investing in our team as much as our technology. Join us to be a trendsetter in the industry and help us redefine what’s possible for our clients, while we help you reach your full potential. About the Role The Client Experience Product Algorithms team is responsible for the machine learning, AI, experimentation, and product analytics capabilities that power personalized experiences for Stitch Fix clients and stylists. Partnering across Product, Engineering, Design, Styling, Marketing, Merchandising, Finance, Enterprise Analytics, Data Platform, and DSN, the team translates data and algorithms into measurable business impact. As Director, Product Algorithms, you will lead the strategy, execution, and people behind our Growth, Styling, and Fix & Freestyle Algorithms portfolios. You'll define how AI, machine learning, experimentation, and analytics shape the future of personalized shopping while building the operating discipline, technical excellence, and cross-functional alignment needed to deliver scalable business results. Responsibilities Lead the Product Algorithms portfolio across Growth, Styling, and Fix & Freestyle, setting strategy and driving measurable outcomes across acquisition, engagement, retention, styling quality, Fix, Freestyle, outfitting, and related commerce experiences. Define the vision and roadmap for applying data science, machine learning, AI, experimentation, and product analytics to improve client experiences, stylist effectiveness, and business performance. Drive innovation by identifying, evaluating, and scaling modern AI, machine learning, personalization, and experimentation techniques that create meaningful impact while balancing technical feasibility, exec

We’re looking for an experienced engineering leader to lead and scale Asana’s flagship AI Teammates Pillar within our Core/AI Organization. Reporting directly to the Head of Engineering, AI & AWM, you will oversee an engineering area encompassing four key teams: AI Teammates Platform (AITP), AI Teammates Experience (AITX), AI Chat Experience, and Agent Orchestration. In this role, you will lead engineering managers and senior technical leaders to drive the end-to-end strategy, execution, and architecture that define how humans and AI collaborate in Asana, turning frontier LLM capabilities into trusted, reliable, high-value product workflows for enterprise customers worldwide. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Drive Strategy & Execution Across the AI Teammates Pillar: Lead, set direction, and align goals/metrics across four core engineering teams (Platform, Experience, Chat, and Agent Orchestration) to execute on Asana’s flagship AI vision while balancing business, customer, and technical needs. Architect Enterprise-Grade AI Platforms & Systems: Own the end-to-end technical strategy across model rollouts, eval infrastructure, tool orchestration, Model Context Protocol (MCP), and proactivity engines—enabling Asana to operate reliable agentic systems for top-tier enterprise customers. Define Next-Generation Human-AI Collaboration: Lead product and platform engineering teams delivering full-screen and docked chat surfaces, discovery/onboarding flows, in-product explainability, human-in-the-loop workflows, and ROI/governance experiences for admini

Datadog is seeking a Director of Product Management for Platforms to lead the internal platforms that power our global engineering organization. This is both a customer and internal platform leadership role, focused on enabling Datadog customers to maximize value with Datadog but also to enable other Datadog products to build, scale, and operate products efficiently and reliably. In this role, you will bring a combination of technical expertise, product management experience, and a deep understanding of platform and shared capabilities to help Datadog grow its leadership position. You will lead a team of product managers and collaborate with senior leadership in product, engineering and design. Your scope includes driving product features shared across all Datadog but also large-scale Datadog’s platform solutions. What You’ll Do Own the vision and strategy for platform products, ensuring alignment with overall company goals and customer needs. Identify new opportunities for innovation and drive them from concept to execution, ensuring they have a measurable impact on customers and the business. Define product roadmaps and manage the prioritization of features and initiatives to ensure the team's efforts are aligned with business goals. Drive Platform Adoption: Partner with engineering and product teams to ensure widespread adoption of shared platforms and shared features, reducing duplication and accelerating delivery. Improve Operational Efficiency: Improve developer velocity, time-to-production, and operational efficiency across Datadog’s engineering ecosystem. Collaborate with cross-functional teams including engineering, design, data science, marketing, and sales to deliver infrastructure product solutions that meet customer needs and business objectives. Define and Track Success Metrics: Define and track platform success metrics, including adoption of platform capabilities, reduction in internal toil, time-to-production improvements, cost efficienc

MongoDB is seeking a Director, Web Platform & Technology to define the technology strategy, architecture, and delivery model for mongodb.com, our primary digital experience. This leader will drive the evolution of the platform as we migrate to Adobe Experience Manager (AEM), modernize our software development lifecycle, improve performance and scalability, and establish the technical foundation for personalization, experimentation, AI-enabled workflows, and product-led growth. Leading a cross-functional team of Product Managers, Web Engineers, and specialized contractors (Business Analysis, QA, Scrum Master), this role will champion AI adoption across the web development lifecycle while delivering a best-in-class developer experience and partnering closely with design, marketing, and product teams to maximize business impact. We are looking to speak to candidates who are based in Dublin or Cork for our hybrid working model. Main Responsibilities Platform Strategy & Ownership: Define the long-term vision, architecture, roadmap, and operating model for MongoDB's web platform, aligning technology investments with marketing, growth, and business objectives AEM & Digital Experience: Lead the migration to and evolution of Adobe Experience Manager while integrating Adobe Experience Cloud capabilities to support personalization, content operations, search visibility, and scalable content delivery Engineering Excellence: Establish modern engineering practices spanning Agile delivery, CI/CD, release management, quality assurance, automation, documentation, accessibility, security, and technical governance to accelerate delivery and reduce technical debt Team Leadership: Lead globally distributed engineering teams and contractor partners, building high-performing delivery models and fostering technical excellence and accountability AI & Innovation: Identify, pilot, and operationalize AI capabilities—including generative AI, conversational experiences, workflow

MongoDB is seeking a Director of Partner Solution Architects, APAC to lead a team of Partner Solutions Architects dedicated to building and strengthening relationships across our ISV, HyperScaler, and SI partner ecosystem. This role is focused on strategic partner management, ensuring MongoDB’s platform is aligned with our partners’ needs and driving mutual success. This position is ideal for a leader with strong strategic and business acumen, experience in partner ecosystems, and a passion for enabling collaboration and growth. This role will be based remotely in Bengaluru. Role Responsibilities: Leadership & Strategic Partnership Management: Guide a team of Partner Solution Architects, empowering them to develop and maintain impactful relationships within the partner ecosystem, fostering mutual growth and business success Craft and implement strategic initiatives that support partner success with MongoDB’s platform, ensuring alignment between MongoDB’s goals and those of our partners Work cross-functionally to establish business plans for MongoDB’s partner ecosystem, bringing in resources from product, engineering, and sales to maximize partner engagement and success Technical Enablement & Market Relevance: Enable partners with the knowledge, tools, and resources they need to drive technical alignment, without requiring deep technical expertise Support partners in understanding MongoDB’s offerings and assist in aligning MongoDB’s solutions with their own to address market needs and opportunities Act as a trusted advisor by reinforcing MongoDB’s value proposition and ensuring partner solutions remain competitive and relevant in the industry Business Development & Ecosystem Expansion: Partner with sales and marketing teams to identify and capitalize on opportunities within the partner ecosystem, driving joint business goals and expanding MongoDB’s market presence Guide the development of co-branded solutions and joint proposals, ensuring mutual alignment

The International Entity Controller is responsible for the framework governing the Company’s legal entity accounting, statutory reporting, and regulatory compliance across all international jurisdictions. This leader ensures the Company’s entity structure operates within a disciplined control environment while delivering predictable statutory compliance, scalable reporting processes, and operational transparency across the legal entity structure. The role also drives modernization of the statutory reporting and legal entity governance model, leveraging automation, standardized processes, and operational metrics to enable a scalable global controllership infrastructure. The role reports into the Vice President, Corporate Controller. We are looking to speak to candidates who are based in Dublin for our hybrid working model. Key Responsibilities International Entity Governance Own the Company’s international legal entity governance framework, ensuring disciplined oversight of all international entities Maintain comprehensive entity compliance calendars, statutory governance requirements, and local regulatory obligations across jurisdictions Partner with Legal and Tax to support entity formation, restructuring, liquidations, and entity rationalisation initiatives Ensure the legal entity structure remains operationally efficient, compliant, and aligned with the Company’s global business model Partner with the Tax organization to support any applicable income and/or indirect (VAT) tax audits Statutory Financial Reporting Oversee preparation and filing of statutory financial statements and regulatory filings across all international jurisdictions Ensure appropriate alignment between U.S. GAAP reporting and local statutory reporting frameworks (IFRS and local GAAP where required) Maintain strong oversight of local statutory audit processes, ensuring consistent quality and predictable completion timelines Intercompany & Cross-Border Accounting Partner with th

The Opportunity Our PRM (Partner Relationship Management) platform is the operating system for MongoDB's entire partner ecosystem — the system partners and internal teams rely on for onboarding, deal registration, enablement content, incentives, and reporting. We're looking for a Director, Business Product Manager to own the business vision and requirements for this platform: the strategic counterpart to the engineering/IT team that builds it. This is a business-side role — you won't be writing code — but you need to understand PRM deeply enough to translate partner and internal stakeholder needs into a clear product vision, a prioritized roadmap, and requirements engineering can build against. You'll report to the VP of Partner Strategic Operations and work as the connective tissue between the partner organization (Sales Plays & Offerings, Programs, Enablement, Digital Process & AI Operations) and the engineering/IT teams who build and maintain the platform. We are looking to speak to candidates who are based anywhere in the US for our hybrid working model. What You'll Do Own the vision and strategy Define and own the long-term business vision and strategy for the PRM platform, anchored in the needs of partners and internal partner-organization stakeholders. Build and maintain a prioritized product roadmap that balances competing demands from Sales Plays & Offerings, Programs, Enablement, Digital Process & AI Operations, and field/partner-facing teams. Stay current on PRM market direction (Salesforce PRM, Impartner, Workspan, Zift, Crossbeam, and emerging AI-native entrants) to inform build-vs-buy and platform ev

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Customer First Team We are a team of Identity and Access Management experts. We help customers, businesses, and organizations maximize their Okta IAM platform investment, providing rapid time-to-value in adoption and usage and promoting scalability and agility. Our team sits within the Customer First area - focused on ensuring the long-term success of our customers. Join our team! We’re building a world where Identity belongs to you. Role Summary Okta is seeking a highly strategic, hands-on, and methodical Director, Strategic Delivery to join our Professional Services team. This is a high-impact, premium Individual Contributor (IC) role designed for an enterprise delivery champion who thrives on driving complex, multi-stakeholder outcomes through influence, structured governance, and process design. In this role, you will not be limited to a single account; instead, you will oversee a strategic portfolio of high-value, complex customer implementations delivered alongside our primary Global System Integrator (GSI) partners. Beyond high-level project governance, you will serve as the architect of our GSI delivery model. You will be directly responsible for designing, testing, and codifying the end-to-end sales-to-delivery methodologies, playbooks, and processes. Critically, you will play an active role in supporting the sales cycle for strategic deals, representing Okta on Joint Steering Committees (SteerCos), and building an enablement engine that

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. As Director of Marketing Analytics, you'll lead a team that transforms data into insights and drives decisions and strategy across our marketing channels. You'll own measurement and analytics for paid media, digital, partners, and field campaigns—including attribution modeling, ROI optimization, and emerging AI capabilities. What You'll Do Lead and develop a team of analysts; establish best practices and build team capability Own attribution modeling and full-funnel measurement across all marketing channels Take the insights and translate data into actionable insights for marketing leaders across the business. Drive paid and organic digital acquisition strategy through CAC, ROAS, and LTV analysis Build and maintain self-service dashboards in Tableau for demand gen, digital, field, events, and field marketing teams Implement AI/ML capabilities for predictive modeling and automated insights Support marketing experiments with rigorous testing and statistical validation Create forecasts and scenario models to inform annual budget planning Partner cross-functionally with Sales, Marketing Leadership, and Data teams on strategy and QBRs Partner with Marketing Data Operations team to maintain data quality across martech systems Stay current with analytics tools and methods to drive competitive advantage What We're Looking For Experience: 12+ years in Marketing, Analytics, Operations, or BI in B2B SaaS 5+ years managing and developing analytics

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. EMEA Partners & Alliances - GSI Lead The EMEA Partner & Alliances Team is part of Okta’s Revenue Organization. We manage the largest and most complex relationships from Cloud Marketplaces, VARs, Distributors and Systems Integrators with a laser focus on driving sales and deployment of Okta’s software. We are looking for an experienced and well-connected EMEA GSI Alliance leader to lead a team of GSI Alliance Managers across EMEA as well as own and develop the UKI GSI partnerships. They must be a builder with a strategic mindset that can scale with growth. How you’ll make an impact Reporting to the EMEA VP Partner & Alliances, this role will lead a team of GSI dedicated regional alliance managers across EMEA with a primary focus on Accenture, Deloitte, PwC and NTT Data. The primary goal is to drive new sales bookings (partner sourced), new logo acquisition and drive cross sell/upsell within our existing customer base. This is an amazing opportunity to build and expand our existing partnerships with the primary focus GSIs. What you’ll do Lead a team to develop and execute partner business plans with the primary Focus GSIs across EMEA, whilst in parallel being accountable for UKI. Develop, cultivate, and maintain relationships to execute the partner strategy and deliver financial results. Co-own joint Marketing initiatives which include the use of Marketing Development Funds to drive demand generation

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are, too, let's talk. The Role We are looking for a driven, curious, and empathetic product management leader to push the envelope of Okta’s market footprint by growing our integration ecosystem. As Director of Product Management for Okta integration ecosystem, you will be responsible for product strategy, and managing a PM team dedicated to evolving the Okta built integrations across all the product lines. This is a high-impact role, and if you’re passionate about improving customer security and engaging with a vibrant community, we’re looking for you. Work Location: Bengaluru, Karnataka, India Work Mode: Hybrid (2-3 days Onsite per week) Responsibilities: Own the strategy and growth of Okta’s build integrations through product vision. Connect with key partners and customers to distill down feature asks and pain points into true requirements that deliver broad customer value. Develop roadmaps that make hard tradeoffs and prioritize the highest value work

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Director, Engineering Opportunity You will lead the engineering charter for the Okta Integration Network , driving the evolution of a platform that powers 8,000+ integrations across the Okta ecosystem. This role oversees distributed teams in the US and India and is accountable for delivering secure, scalable, standards‑based integration capabilities. You will shape the roadmap for cross‑app identity security, expand the OIN catalog and strengthen enterprise‑grade extensibility. The role expects acquaintance in IAM standards like OAuth, OIDC, SAML, SCIM, and governance workflows, along with strong architectural judgment in building distributed systems, APIs, SDKs, and developer‑focused integration frameworks. You will partner closely with product, security, and AI teams to secure emerging agent‑driven interactions and deliver high‑reliability services with strong operational rigor. Success requires exceptional cross‑geo leadership, the ability to drive multi‑quarter programs, influence standards, and cultivate a high‑performance engineering culture while ensuring the OIN remains the industry’s most trusted and comprehensive identity integration network. What you’ll be doing Lead, recruit, and mentor multiple teams of engineers, architects and engineering managers, fostering a culture of innovation, accountability, and psychological safety. Partner closely with senior leaders in Product Management and Design to define a compelling