Engineering Specialist Jobs

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you'll do As part of our growing, global Product Support team, you'll be a critical driver in delivering excellent user experiences. This role goes beyond basic troubleshooting—it's about using your technical expertise, problem-solving mindset, and project management skills to strategically improve our support systems, processes, and product quality. You'll own complex technical user issues and coordinate with cross-functional teams, including Engineering and Product, to drive them to resolution. A deep understanding of SQL and APIs allows you to engage with these teams effectively, analyze data to inform decisions, and propose solutions that drive operational efficiency. Your work focuses on scaling support operations, creating better user experiences, and pushing forward continuous improvements that align with our key metrics, such as Consumer Satisfaction (CSAT), Contact Rate, and Service Level Agreements (SLA). Responsibilities Analyze and troubleshoot complex technical issues through direct user interaction (email, phone), utilizing SQL to extract and interpret data, and leveraging your knowledge of API documentation. Develop product and platform expertise, working closely with Engineering, Product, and Operations teams to diagnose and resolve user issues. Strategically optimize and scale support processes to enhance efficiency and improve the overall user experience, incorporating data-driven insights and metrics. Lead continuous improvement ini

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. Role Summary As a Social Media Support Specialist, you are at the forefront of helping developers create while managing our social media presence and community interactions. You'll assist developers with complex technical issues, billing inquiries, account management, and product usage questions across multiple channels including X (Twitter), LinkedIn, Reddit, Apple/Google Play stores, and other relevant platforms. You will help bubble up what is important to Replit's engineering and Product teams, and what needs improvement to your own team, while also serving as a key voice in our social media community engagement. We use tools like Zendesk, Sprout Social, Linear, Slack, Stripe, Orb, Notion, and Replit itself to get the job done, alongside social media management platforms for X, LinkedIn, and Reddit. You will work on a small, global team of support specialists and engineers united by Replit's mission to make the next billion software creators. Together, you'll ensure developers worldwide have the support they need to bring their ideas to life. In this role you will… Work directly with Replit customers via support tickets and social media accounts to solve account, billing, and product issues Manage and respond to customer inquiries and community discussions on X (Twitter), LinkedIn, Reddit, and Apple/Google Play stores, with the possibility of expanding coverage to additional platforms as we grow Monitor social media channels for product feedback, technical issues, and community sentiment Manage escalations from social media channels and coordinate with appropriate internal teams to ensure timely resolution Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit Work cro

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. Role Summary As a Social Media Support Specialist, you are at the forefront of helping developers create while managing our social media presence and community interactions. You'll assist developers with complex technical issues, billing inquiries, account management, and product usage questions across multiple channels including X (Twitter), LinkedIn, Reddit, Apple/Google Play stores, and other relevant platforms. You will help bubble up what is important to Replit's engineering and Product teams, and what needs improvement to your own team, while also serving as a key voice in our social media community engagement. We use tools like Zendesk, Sprout Social, Linear, Slack, Stripe, Orb, Notion, and Replit itself to get the job done, alongside social media management platforms for X, LinkedIn, and Reddit. You will work on a small, global team of support specialists and engineers united by Replit's mission to make the next billion software creators. Together, you'll ensure developers worldwide have the support they need to bring their ideas to life. In this role you will… Work directly with Replit customers via support tickets and social media accounts to solve account, billing, and product issues Manage and respond to customer inquiries and community discussions on X (Twitter), LinkedIn, Reddit, and Apple/Google Play stores, with the possibility of expanding coverage to additional platforms as we grow Monitor social media channels for product feedback, technical issues, and community sentiment Manage escalations from social media channels and coordinate with appropriate internal teams to ensure timely resolution Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit Work cro

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. At Snowflake, we empower both enterprises and individuals to reach their full potential. Our culture prioritizes impact, innovation, and collaboration, making Snowflake the ideal place to build ambitious projects, execute quickly, and advance technology — and your career — to the next level. The Role We are seeking a Senior Manager, Applied Field Engineering — AI/ML Product Specialists to lead a high-performing team of AI/ML specialists at the intersection of product, field, and customer success. In this hands-on leadership role, you will manage a team of Applied Field Engineers who are deep practitioners in Snowflake's AI/ML product portfolio — including Cortex AI, ML modeling, and agentic workflows. You will drive product adoption and customer outcomes, ensuring customers move beyond initial activation to unlock the full depth of Snowflake's AI/ML capabilities. Critically, you will serve as a strategic bridge between the field and Snowflake's product organization — translating customer experience into structured product insight that directly shapes roadmap priorities. You will work closely with Product Management, Engineering, and Sales leadership to ensure Snowflake builds the right things and customers realize their full potential. Responsibilities & Focus Areas Pro

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. Technical Support Specialist As a Technical Support Specialist, you’ll play a key role in ensuring Synthesia delivers a reliable and consistent experience for our customers. You’ll be the go-to team for internal technical escalations and play a key part in Synthesia’s technical Success. You’ll investigate complex platform issues, apply technical fixes where possible, and escalate clearly to Engineering when required. You’ll own cases end to end, reproducing problems, analysing logs and data, validating workarounds or patches, and confirming resolution with the customer. Role Responsibilities: Investigate and troubleshoot complex technical issues across the Synthesia platform Apply fixes, configuration changes, or validated workarounds where possible Escalate to Engineering with clear diagnostic details and impact assessments Reproduce reported issues in internal environments to identify root causes Analyse logs, data, and customer configurations to support investigations Validate fixes or patches and confirm resolution with the customer Document findings, solutions, and technical procedures for future reference Collaborate with Product and Engineering teams to report bugs and suggest improvements About You: Mini

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role As a Product Operations partner for Ramp Bill Pay, you will help build and scale the workflows that enable customers to manage accounts payable with speed, accuracy, and control. You will reduce customer friction across the bill pay lifecycle — from vendor setup and approvals to payments, reconciliation, and exception handling — while shaping product quality through data, customer feedback, and tight partnership with customer-facing internal teams. Beyond your product vertical, you will also contribute to Product Operations process improvement and product building that allows our Product and Engineering teams to scale. You will use AI tools to improve processes around release management, collecting customer feedback, and enabling internal teams to support our customers and troubleshoot issues. Our main goal is to reduce customer friction, measured by support tickets per active user and customer NPS. What You'll Do Own the voice-of-customer loop for Bill Pay — systematically capture, analyze, and prioritize feedback from CX, Sales, and

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role You will help build and scale the operating systems that make it easier for customers to get set up on Ramp and reach a simple, self-serve spend experience. You will own the loop that turns customer signals into root causes, prioritized fixes, proactive CX communication, and measurable reductions in customer friction. This role spans a critical setup-to-spend journey. Identity owns much of how a business gets started on Ramp, including login, invites, HRIS / SCIM provisioning, and multi-entity setup. A business should ideally then self-serve into an intuitive, agentic spend experience across policies, cards, and first successful spend. You will help identify and Onboarding product and engineering teams solve issues across that full journey, preventing customer problems from falling between teams. Beyond your product areas, you will also contribute to Product Operations process improvement and product building that allows Product and Engineering teams to scale. You will use AI tools to improve release management, analyze customer feedb

At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. Over the past years, Linear has experienced incredible organic growth and has become an instrumental tool for many of the world’s best product teams. We believe customer support should always feel like an extension of that experience. As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels. Location & work mode Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based within U.S. and Canada Pacific or Mountain Time. You can work from anywhere within those time zones. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel. What you’ll do Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit Partner with our engineering team to document and reproduce bugs Surface trends and insights from customer feedback to the team at large to inform product choices Lead select strategic projects to improve the support experience, inter

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Trust and Safety Operations team is focused (ok, maybe obsessed) on scaling Roblox’s Operations organization and transforming our customer experience through our multi-year vision and strategy execution. You will be reporting to the Trust & Safety India Operations Manager. The team provides support to Roblox’s global players, developers, and advertisers. As a Product Support Specialist on our Safety Ops Team, you’ll be focused on Escalations, Product Reliability, Process Improvement and Design along with playing a critical role in managing and resolving escalations and high-impact incidents affecting our Roblox users and platform. You will coordinate across multiple teams to ensure rapid response to minimize the impact on customers and business operations, identifying trends, enhancing support processes, improving agent efficiency, and reducing operational costs while maintaining high reliability and service quality. Additionally, you will serve as a product expert working closely with the PSM team, providing detailed synthesis of new and existing issues our users experience to prioritize and enable engineering teams to improve the platform. You Will: Coordinate a

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Global Presales team The Global Presales organization at Okta brings together a diverse group of experts, including Solutions Engineers, the Office of the Field CTO, Alliances, Architects, and more, who combine deep technical expertise with strategic business insight. This team serves as trusted advisors to a wide range of customers and partners, helping them unlock the full potential of Okta’s Identity Platform. By asking insightful questions, understanding complex challenges, and delivering tailored solutions, we empower organizations to address their unique identity needs. Empathy, collaboration, and a relentless focus on customer success drive our work and set us apart. Identity Senior Solution Specialist - Identity Governance As a Senior Solution Specialist, you will be part of the presales team that delivers sales presentations and product demonstrations to educate customers on the best ways to implement Okta Identity Governance(OIG) solutions. You will report to the Manager in the OFCTO organization. What you’ll be doing Strategic Customer Engagement: Support strategic customer conversations aligning with technical and engineering leaders and stakeholders. Deliver on emerging trends, industry best practices, and identity-driven digital transformation. Assist in preparing executive-level messaging and participate in strategic discussions to align Okta’s solutions with customer business outcomes. Develop customer-centric points of view

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As an Enterprise Specialist on the Product Support team, you'll partner closely with the Enterprise Support Manager to deliver and continuously improve our Enterprise Support experience, supporting Figma's most strategic customers with high-quality, reliable, and efficient support across complex use cases. You'll play a key role in building trust with customers and collaborating with internal partners such as Sales, Product, and Engineering, bringing technical expertise in working with Enterprise-level customers to diagnose issues, determine solutions, and anticipate customer impact — serving as a customer advocate while working cross-functionally to deliver an exceptional experience. This is a full time hybrid role that can be held from our London hub. What you'll do at Figma: Develop expertise of Figma's products and the journey of our customers, from Product Designers to Account Administrators, to accurately diagnose sophisticated inquiries Interact with Figma customers daily via email, taking ownership over cases from start to resolution Partner closely with Sales teams to guide large scale organizations through complex workspace configurations, acting quickly to address technical issues and ensuring successful account setup Operate as the voice of the customer, capturing both product and process gaps in the experience and presenting data-backed cases for new feature development and process automation Act as designated point of contact for high-risk escalations and issues, proactively engagi

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a member of our Customer Operations & Support Team, you’ll be the voice of Figma as you help ensure our community has an exceptional experience across our different public platforms and touch-points (community forum, social, etc.) You’ll be engaging with our customers both directly and publicly, which will require critical thinking, an investigative mentality, and outstanding communication skills. We’re looking for a great teammate based in Japan who can cover weekdays and is technically inclined, eager to learn about design tools and community, and comfortable working in a startup-like environment where there are a lot of hats to wear. What you’ll do at Figma: Monitor our community and social platforms (community forum, X, Reddit etc.) and handle escalations Provide outstanding technical support for new and experienced Figma users on community and social platforms Help moderate and organize our community forum, making sure it stays a healthy and safe space for our global community Improve engagement and create a seamless one-to-many support experience Collaborate with our design and engineering teams to investigate and resolve complex issues Work with our Technical Quality Support team to report and escalate technical issues with the appropriate teams Collect and consolidate customer feedback into meaningful recommendations for our product and research teams Close the feedback loop with users when bugs are resolved and feature requests are implemented We'd love to hear from you if

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Treasury & Banking Operations Specialist, you'll join the Treasury Operations team within Finance and help ensure Coinbase moves money safely, accurately, and on time across our global entity structure. This team owns day-to-day payment operations, liquidity management, and banking partner relationships that keep fiat rails running for millions of customers. You'll execute critical payment workflows, resolve escalated issues, and collaborate with Product and Engineering to launch new payment capabilities at the intersection of traditional finance and crypto. What you'll do: Own day-to-day treasury and banking operations including bank account funding, balance monitoring across all Coinbase legal entities, and liquidity forecasting. Execute daily customer payment processing across multiple fiat rails, ensuring timely and compliant settlement. Investigate and resolve escalated payment issues by conducting root-cause research and coordinating with banking partners. Partner with Product and Engineering teams to test and launch new payment rail integrations. Collaborate with internal compliance, legal, and finance teams to fulfill regulatory and banking requests. Serve as a primary operations contact for banking partners, triaging issues related to fiat rail integrations and customer payments. Required Skills and Experience: 2-4 years of experience in payment ope