Enterprise Services Manager Jobs

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Privacy Operations team is a pivotal part of the global privacy program at Stripe. Our vision is operational excellence—a team that is proactive, streamlined, and deeply embedded in the way Stripe works. Privacy Operations is the authoritative operational hub for privacy processes, enabling high-quality privacy experiences for users and data subjects, and owning clear and auditable documentation for internal stakeholders and external regulators. We partner with Privacy Legal and Privacy Engineering to protect user data. What you'll do In this role, you'll own the programs central to how Stripe handles privacy at scale. You'll drive end-to-end management across data subject requests, privacy impact assessments, records of processing activities, transfer impact assessments, and cookie compliance, making day-to-day decisions that keep operations regulatory-ready and auditable. You'll also identify where processes can be tightened or automated, and build the documentation and tooling that make the team's work consistent and sustainable. You'll work as a key connector between Privacy Legal, Privacy Engineering, and cross-functional partners across the company, translating global privacy requirements into practical operations. As a primary point of contact for incoming privacy requests, you'll handle triage and routing, and build the playbooks and response libraries that allow the team to deliver high-quality, consistent privacy experiences fo

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Our Collections team focuses on effectively recovering overdue Stripe Capital loans while maintaining a positive user experience. We're committed to balancing the necessity of efficient collections with a customer-centric approach. By aligning with Stripe values and the PXO (Product Experience Operations) standards, we strive to enhance recovery rates and streamline our operations, ensuring clarity and support for our customers at every step. What you’ll do As an Operations Program Manager, you'll own and evolve the programs that drive our collections operations—while staying close to the work itself. You'll directly handle complex cases to build deep process knowledge and customer empathy, and use those insights to design scalable, data-driven improvements. Your work will span program strategy, hands-on casework, cross-functional collaboration, and operational scaling to improve key objectives such as recovery rates, customer experience, and compliance. Responsibilities Casework and Process Expertise — Own complex and escalated collections cases end-to-end, building firsthand understanding of customer pain points, process gaps, and regulatory nuances to inform program decisions Program Strategy and Execution — Design, launch, and manage collections programs aligned with business objectives, regulatory requirements, and customer experience goals Scaling and Process Optimization — Identify opportunities to automate, standardize, and scale col

• This role requires 50% on-site presence in one of our Office Locations. Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team One of the key drivers to our success is an exceptional emphasis on our people. We believe that our competitive advantage lies in our talent and that we can build a sustainable advantage by enabling individuals and teams to contribute their full potential. Stripe is looking for a People Partner (HRBP) to drive that effort across our Technology organization. This includes supporting leaders and senior managers through scale, creating an environment where Stripes of all backgrounds can thrive, aligning our business strategy with our people strategy, using data to develop best practices from 1st principles. What you’ll do As a People Partner, you’ll partner with senior business leaders and managers to develop and deliver on our people strategy, advance our company mission and enable leaders to build high impact, healthy teams to deliver outstanding results to Stripe users. Responsibilities Act as a strategic consultant to leaders, partnering to guide and enable them in aligning their business and people strategies to optimize user and Stripe experience Collaborate, develop and drive programs cross functionally to advance the People Strategy for Stripe Leverage data, insights and craft to inform design and decisions on strategy, structure and programs and promote org health and productivity Advise and coach leaders and managers on org design and strategy, change mana

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team One of the key drivers to our success is a committed and rigorous emphasis on our people. We believe that our competitive advantage lies in our talent and that we can build a sustainable advantage by attracting, enabling, and cultivating the world's most exceptional people to do the very best work of their careers. Stripe is looking for a People Consultant to join our global team. This Chicago-based role will support Stripe managers and their teams, primarily in the United States and Canada. People Consultants at Stripe enable and support managers to build and lead successful teams. They have deep HR expertise and they leverage policies, experience, insights, and cross-functional partnerships—primarily with other People teams—to guide and coach managers, contribute to a culture of high performance, incrementally improve organizational health, and enable compliant, fair, and positive experiences for Stripes. What you'll do As a People Consultant, you'll help make Stripe a great place to work and grow. You'll partner with, coach, enable, and advise Stripe's people managers on all things people-related, including performance management and coaching, career development, employee relations, leveling, manager effectiveness, navigating change, and more. This is a dynamic role that collaborates with Stripes across all levels, functions, and geographies and is a great opportunity to have an outsized impact on the culture of a fast-moving, scaling, gl

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Startup Products team builds Stripe Atlas and other products that help founders start and run a company, from anywhere in the world. We believe that startups are one of the most effective ways to solve the world's problems, and we want to give founders a running start — and keep them running. We help founders form their company, raise capital, execute critical legal agreements, access the internet's best tools, and automate operations while feeling ambitious, smart, and assured. Our goal is to create more startups that get to product-market fit, fast. Our team is composed of high-agency, high-ownership product thinkers, who genuinely care about helping founders and making it easier to start and run a startup. Every person on the team is responsible for making our product the best it can be, and for ensuring our roadmap contains the highest impact ships for founders. What you’ll do As a product manager on the Startup Products team, you’ll gain a deep understanding of what early stage founders need to get their company off the ground, identify the most important pain points to solve, help set the product strategy, scope product features and technical infrastructure, collaborate with design, drive execution with engineering, craft product marketing, and plan for go-to-market. Responsibilities Deeply understand the needs of startup founders and learn how they use Atlas and other startup products. Stay at the front of the ever cha

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Stripe Brand Studio is a multi-disciplinary team that accelerates the awareness and trajectory of our brand. We craft the creative vision and strategy for different types of projects and audiences, and amplify them across various mediums, channels, objects to environments, and digital and physical experiences. The Stripe brand identity team is responsible for defining and evolving Stripe’s visual identity, and bringing the Stripe brand to life in new and impactful ways across surfaces. Our goal is to enable the creation of a coherent, high quality brand experience across the user journey, building recognition and trust in Stripe at every turn. We collaborate with other design systems teams to translate our brand for Stripe.com and Dashboard, and partner with teams across the company on high impact user-facing projects to create work that feels authentic to Stripe at scale. What you'll do Motion Designers at Stripe demonstrate a passion for the craft of movement and a deep understanding of how motion communicates brand character. As a member of the Identity team, you will be responsible for defining and elevating Stripe's motion language across new and existing surfaces. Motion designers at Stripe demonstrate passion for great design and for expanding, evolving, defining, and documenting flexible motion systems that achieve bar-raising quality and consistency for the brand at scale. The ideal candidate is technically fluent, crisply artic

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Link team builds the premier consumer network for next-generation commerce, leveraging our base of 300M+ registered consumers to pioneer the future of Identity, Consumer Finance, and AI-driven transactions. While our foundation was built on high-conversion merchant payments and a flexible digital wallet, we are expanding far beyond. We are building the infrastructure for a world where AI agents transact on your behalf, stablecoins go mainstream, and identity dictates how money moves. We think of Link as the wallet for the internet — and we're building for what's next. What you’ll do We are looking for an ambitious, impact-oriented product manager, who is passionate about scaling one of the fastest growing consumer financial networks. You will define and drive the strategy to create differentiated payment experiences for our merchants and consumers – giving consumers the freedom to pay with their desired payment methods across millions of merchants and merchants the benefit of increased revenue and lower costs without needing to contemplate the complexity of various payment methods. You'll operate at the intersection of payments complexity and consumer product craft, bringing structure to ambiguous markets and setting the direction for a team working on one of Stripe's most strategic consumer bets. Responsibilities Define Link's local payment method strategy and roadmap, building localized experiences for merchants and consumers glo

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Brand Studio lays the foundations that help Stripe accelerate. We do this by creating, evolving, and maintaining Stripe's high-quality, versatile, and forward-looking brand design systems, experiences, and advertising campaigns. We sweat the details. We make it seem effortless. Motion is at the core of how we bring the brand to life—from live event stages to digital campaigns, motion design is our most expressive storytelling medium. What you’ll do Motion Designers at Stripe demonstrate a passion for the craft of movement and a deep understanding of how motion communicates brand character. You will be responsible for defining and advancing Stripe's motion language across event experiences, digital surfaces, and mainstage scenic and creative content. You work at the intersection of design systems and cinematic storytelling, creating motion frameworks that scale while still feeling intentional and human. The ideal candidate is technically fluent, conceptually strong, crisply articulates motion decisions, and collaborates seamlessly with creative directors, producers, marketers, and engineering partners. Responsibilities Execute motion design direction across Stripe's internal and external event experiences—from concept through final delivery Contribute to and maintain Stripe's motion design system: principles, timing tokens, animation guidelines, and reusable motion components Create high-quality motion graphics, title sequences, animated bran

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Our Product Marketing team’s mission is to generate customer insights that inform Stripe’s product strategy, and lead go-to-market for our suite of products. Product Marketing is a highly cross-functional role at Stripe, partnering closely with Product and Engineering, Sales, Partnerships, Demand Generation and Campaigns to name a few. Different from many other Product Marketing teams, our team works across the entire product lifecycle, from helping shape the product, to driving launch and commercialization, to growing product adoption post-launch. We also drive both self-serve and sales-sold marketing efforts. What you’ll do We’re seeking an experienced product marketer to own go-to-market strategy and execution for Stripe’s global selling solution. As a Product Marketing Manager, you will own solution-level messaging and positioning, create differentiated content, support product launches of our localized currency presentment products, and enable sales. Reporting to the Global Payments lead, you’ll partner with product, strategy & ops, and GTM teams to drive awareness and pipeline across Stripe’s existing customer base and prospects in a rapidly evolving market. Responsibilities Work closely with product, partnerships, and partner marketing (demand generation) teams to build a marketing strategy, with the goal of driving awareness, demand, and usage of our products Own messaging and positioning for our global selling solution. Develop

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Support Experience group develops and applies technology at all points of the user support journey to solve customer problems at scale, keeping millions of business running and unlocking growth across Stripe’s product suite. What you’ll do As a Product Lead for Support Experience, you will be devising strategy, developing product requirements, and driving execution for critical initiatives that create a world-class support experience for all of Stripe’s customers and users. You’ll be at the forefront of applied AI, solving problems for businesses and consumers, and redefining what great can look like. You’ll be leading and growing a team of experienced Product Managers who have a track record of delivering high-impact products that elevate the support experience for Stripe’s users and our user-facing support teams. Support is a high-visibility area at Stripe, and you’ll need to be comfortable orienting company leadership around your goals. Responsibilities Own and drive the product roadmap for the future of conversational AI and human support at Stripe Shape strategy, steer product requirements, and hold a high bar for the execution of high-impact initiatives that impact key segments and top customers. Partner with Stripe’s AI teams to unlock opportunities for serving users more effectively Build strong relationships with senior leaders across Operations to continually uplevel our human support functions Grow and coach a glob

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team You'll work closely with several teams of engineers and PMs to shape products used by Stripe employees across engineering, operations, finance, and beyond. This is a high-impact role for a designer who finds as much satisfaction in untangling complex workflows and dense information architectures as in crafting polished interfaces. What you'll do You'll take ownership of two spaces within our internal tooling portfolio—Developer Productivity, focused on ensuring every engineer at Stripe has the tools to be productive, and Collaboration, focused on knowledge discovery and communication at scale. You'll pair with an existing designer on the team to bring design quality and consistency to surfaces that are critical to how Stripe operates internally. Responsibilities Own end-to-end design for a portfolio of internal tools—from discovery and problem framing through interaction design, prototyping, and implementation support Partner with engineering and product managers to define product requirements and translate them into clear, usable, and well-considered design solutions Conduct lightweight research and usability sessions with internal users to validate decisions and surface unmet needs Contribute to a consistent design language across our internal tools suite, working in close coordination with the Sail Design team and the Stripe design system Make design trade-offs confidently, knowing when to go deep on craft and when to ship a pragmatic sol

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The mission of Fraud Operations is to act as guardians of the global financial ecosystem by proactively reducing fraud, making it difficult and unprofitable for fraudsters to carry out attacks through Stripe. Fraud Ops is responsible for developing and maintaining scalable processes related to fraud analysis, card testing, account takeover, and financial partner investigation requests. We strive to improve manual fraud decisioning and enhance support experiences for users impacted by fraud decisions, all while enabling healthy growth for the business. What you'll do As a Payments Fraud Investigator, you will play a critical role in safeguarding our financial ecosystem by investigating high-risk accounts and identifying various forms of fraud. You will conduct deep-dive analyses of merchant accounts, lead cross-functional projects, and collaborate with stakeholders to enhance our fraud detection and prevention strategies at scale. Your expertise in fraud patterns and typologies will be essential in developing and enhancing investigative processes and programs. Responsibilities • Analyze high-risk accounts to identify fraudulent merchants, card testing, account takeovers, and other fraud vectors. • Lead root cause analyses to identify gaps in current systems, policies, and strategies, and determine enhancements and process improvements to address emerging fraud risks through collaboration with key stakeholders. • Drive cross-functional project

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Product Design team is made up of several groups that define, create, and deliver all user-facing aspects of Stripe's products. Product Designers work directly with Engineers, Product Managers, Data Scientists, and Marketers, as strategic partners, in each product area. In close collaboration with product teams, they shape user experiences, then translate them into high-quality designs that can be tested, shipped, and refined. Designers are responsible for building elegant, functional products that users love—and want to tell others about. The Global design team crafts product experiences that make cross-border selling as simple, performant, and scalable as domestic sales. Experiences empower businesses to easily expand into new markets worldwide without the friction of complex global operations, ranging from localized checkout experiences and comprehensive payment method coverage to handling global tax compliance and cross-border money management. Because of its global reach, this team's efforts drive significant impact for our users and business and navigate the unique challenges of designing for regions with dozens of currencies, languages, and regulatory frameworks. What you'll do As a product designer, you'll work closely with product managers and engineering teams to envision features in the Stripe Dashboard and checkout surfaces and partner with go-to-market teams to bring them to users. That includes new feature development, loca

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Payments organization focuses on developing products and platforms that enable users to accept payments from customers efficiently. This includes building APIs for processing payments, enabling regional, non-card payment options, and extending Stripe capabilities to make it easy for businesses to accept in-person payments. Optimized Checkout and Link teams work to create best-in-class checkout experiences that enhance customer satisfaction and drive merchant conversion rates. Team Matching: exact team matching for one of the subteams within this org will begin during final stages. Please note we may also consider you for different orgs based on your experience, location, etc. More information on our team matching process can be found here . Regardless of team, you will own a critical piece of the Stripe payments stack, define product strategy that balances user needs with infrastructure complexity, and ship products that directly impact Stripe revenue and the success of millions of businesses. What you'll do We're looking for Product Managers who deeply understand their customers and want to make an impact on managing money at a global scale. Our team collaborates with many cross-functional teams at Stripe to deliver innovative solutions that address evolving user needs. Responsibilities Develop the long-term vision and strategy for your pillar and create and execute on a compelling roadmap Build deep user empathy with both Stripe's merc

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Global Payment Methods and Expansion Partnerships team develops and manages relationships with payment methods and financial partners that enable Stripe’s product strategy, and delivers new capabilities in new and existing markets to Stripe users. Our team executes on high-impact, cross-functional initiatives across new products, geographic expansion, user advocacy, and policy. These partnerships have a significant impact on Stripe and the products used by millions of our users. What you’ll do We are looking for a new member to join our team to develop and execute on high-impact initiatives with both payment method partners and expansion partners in new and existing markets, focusing on EMEA. These partnerships form the basis of Stripe’s product. As part of these efforts, you will be responsible for deal negotiation and execution for our EMEA payment methods and expansion business. This is an exciting opportunity to make a significant impact and contribute to the growth and success of Stripe's payment method partners. The role will require close coordination with product and engineering teams, as well as cross-functional stakeholders including go to market teams, Marketing, Legal, Finance, Risk, etc., and with external partners’ senior executives. Responsibilities Identify opportunities and craft partnership and product strategies for market expansion and payment method partners in existing markets in EMEA Execute deals,