Enterprise Services Manager Jobs

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Tax compliance is a hard problem. When millions of payments flow through a marketplace or platform, the rules for what gets reported, to whom, in which format, and by when are complex, high-stakes, and vary by country. The Connect Tax Reporting team builds products to help businesses collect and verify tax information, prepare and deliver tax forms, and manage reporting obligations across jurisdictions. This includes 1099 reporting in the US and digital platform reporting across the EU, Australia, Canada, the UK, and other regions. This is a domain where correctness, reliability, and user trust matter deeply. A late filing, an incorrect form, or a missed reporting threshold can create regulatory risk and erode trust with platforms and their sellers. Our systems handle high-volume seasonal workflows, support complex country-specific rules, and remain dependable under fixed filing deadlines. What you’ll do You’ll build products and systems that simplify tax reporting for platforms and their users. You’ll take projects from discovery and technical design through implementation, launch, and operation. Your work may include improving tax information collection, building APIs and data pipelines, automating reporting processes, and strengthening the reliability of production systems. You’ll collaborate with product managers, tax operations, support, and engineers across Stripe. AI-assisted development will be part of your day-to-day work as you des

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team You’ll join the Customer Advocacy and Programs team, a small, high-impact team inside Customer Success that amplifies the voice of the customer and turns feedback into measurable change. We synthesize customer input and frontline insights to surface the highest-value opportunities, then partner with Product, GTM, Support, Operations, and technical teams to turn those opportunities into durable tools, programs, and improvements. Our mission is to help Stripe’s user-facing teams deliver more strategic, effective, and scalable experiences for users. We build the capabilities that help Customer Success Managers and the broader field better understand users, identify opportunities, and deliver value, while extending Customer Success impact beyond named coverage. We are establishing a more unified approach to Customer Success tooling and efficiency, with product discipline from problem discovery through adoption and measurable impact. What you’ll do As the Program Manager, Customer Success Efficiency and Scale, you will act as the product leader for a portfolio of internal tools, AI-enabled workflows, assets, and scaled programs that enable Customer Success and other user-facing teams. You’ll turn frontline pain points and user needs into a prioritized roadmap, define clear requirements and success measures, and partner with technical, data, and operational teams to deliver solutions that are adopted and create measurable impact. Although this

Engineering Manager, AI Conversation Platform Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The newly formed Conversation Platform team aims to build a conversation platform for all merchants who use Stripe. We are doing so by (a) automating the easy tasks, and (b) assisting our users in the difficult tasks. Some examples include customizing the Stripe landing page to suggest bespoke integrations, allowing users to command the Stripe API in natural language, and resolving user issues automatically. We are developing RAG based systems on the latest LLMs as well as fine-tuning our own models. We’re an end-to-end team going from ideas to models to shipping in production. What you’ll do Responsibilities Driving an ambitious vision for AI/ML that benefits our users Setting the technical & process direction for the team based on business goals Brainstorm and coordinate product integrations with partner teams Proposing new ideas and building prototypes Be an integral part of a larger ML community internally & externally Hire & develop a world-class team to deliver high-quality ML systems. Coach engineers to help them grow in their careers and maintain a high bar Who you are We are looking for ML Engineering Managers who are passionate about using ML to improve products and delight customers. You have experience leading teams that develop streaming feature pipelines, build ML models, and deploy them to production, even if it involves making substantial changes to backend code. You a

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Strategic Supportability Operations (SSO) sits within Risk Operations and User Policy Operations. Our team is focused on protecting and advancing Stripe's business, brand, and mission by deploying industry-leading supportability solutions that instill user and partner trust in Stripe, while enabling progressive and sustainable business growth. Unlike other Risk Operations teams, SSO handles the most complex, high-stakes, and ambiguous user business cases—ones that require deep investigation, custom risk analysis, and creative problem-solving at the intersection of user experience, compliance, financial partner requirements, and Stripe's growth ambitions. What you'll do As a Risk Operations Analyst on the Strategic Supportability Operations team, you will investigate and assess complex, gray-area user business cases that require deep risk judgment and tailored solutions. You will go beyond standard procedures to understand the full risk profile of users, develop custom recommendations, and collaborate across internal teams to drive cohesive, well-reasoned decisions. You will also play a key role in identifying patterns across individual cases to improve our processes, policies, and detection systems at scale—bridging tactical casework with strategic, systemic impact across Risk Operations. Responsibilities • Investigate complex, high-risk, and gray-area user business cases, applying deep risk knowledge to make sound, non-binary judgments. • N

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Go-to-Market (GTM) Strategic Programs team supports Stripe's mission (to "Increase the GDP of the internet") by building GTM strategy, bringing it to life through incubation programs, and providing program management expertise across global, cross-functional programs. We bring a desire to chart the unknown, rigorous thinking, and a user-first approach to problem-solving, while helping to build connections between Stripe go-to-market teams and the business overall. As we rapidly grow our company and customer base, we need "full stack" program management experts with global program experience who easily flex between: PMO responsibilities coordinating across a number of cross-functional team members Running the full breadth of building and operationalizing incubation programs from diagnosis, design, implementation, and change management Driving a successful transition and handover to operational counterparts across GTM and Product Operations What you’ll do Our Program Managers are focused on solving GTM's most pressing challenges. We're looking for a self-starter who has demonstrated success dealing with ambiguous global-scale programs, with multi-layered stakeholder management and significant cross-functional team engagement. You have worked in a hypergrowth technology or GTM org or come from a strategic consulting background, have superior communication skills to work across the most senior stakeholders across different functions, and

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Stripe Security team is dedicated to improving the security of Stripe and its users. Our users trust us with some of their most sensitive information, and we make security a first-class consideration in everything we do. Security concerns are ever-evolving, creating an extremely dynamic environment for the Security team. The Security Governance, Risk, and Compliance (SGRC) team at Stripe provides security governance, risk management, and compliance capabilities to allow Stripe to make strategic security decisions, measure our risk and control posture, and represent Stripe Security to internal and external entities. The successful operation of our organization accelerates Stripe by optimizing the communication and expectations of our security program. What you’ll do We're looking for a Security GRC Program Manager with deep expertise in security compliance to serve as the primary interface between Stripe's Security organization and external auditors, regulators, and compliance stakeholders. In this role, you'll represent the Security team in audit engagements, articulate how Stripe's security controls are designed and how they operate, and ensure that compliance obligations across a complex global regulatory landscape are met with consistency and rigor. In this role, you will act as a proxy between external entities like regulators and auditors, and our internal security teams, ensuring consistency in compliance responses and helping main

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Financial Crimes Risk Strategy team owns our first-line AML and sanctions programs globally. We own the end-to-end lifecycle of financial crime controls. We set the global standards that govern how risk is managed across our programs, design and drive the development of controls, infrastructure, and tooling with Engineering, Product, and Data Science, and maintain their effectiveness as our products and the regulatory landscape evolve. We build fast, with data, and with AI integrated into how financial crime risk is detected, managed, and monitored across everything Stripe builds. What you'll do As a Risk Strategist on the Financial Crimes Risk Strategy team, you'll own our global screening programs — spanning sanctions, PEP, and negative news — setting the standards that govern how screening risk is managed, designing and driving the controls that operationalize those standards, and ensuring they remain effective as our products and the regulatory landscape evolve. Being effective in this role means going deep on both the domain and the data — we don't separate the two. You'll partner closely with Product, Engineering, Data Science, Compliance, Legal, other Risk Strategy functions, and Operations to ensure screening considerations are embedded in every product and market decision. Beyond protecting against risk, you'll drive innovation in how Stripe approaches screening — staying ahead of regulatory change and pushing the boundaries of

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As a Sales Development Manager at Stripe, you'll drive Stripe's future growth engine by leading a team of inbound and outbound SDRs. You'll work with Stripe's Sales teams to build Stripe's sales pipeline. As a Sales Development Manager, you'll lead and coach a group of high-performing SDRs, helping them deliver on ambitious targets, as well as work directly with the team. We're looking for a self-starter who has demonstrated success dealing with ambiguity, operating in a high-growth environment, and solving problems with limited oversight. Ideal candidates will have management experience scaling a technology Sales Development team and superior communication skills. We take a data-driven, problem-solving approach to Sales Development, and look for someone who enjoys building—who will actively participate in the development of sales processes, the articulation of Stripe's value proposition, and the creation of key tools and assets to measure success. Stripe is not a typical company, and this is not a typical sales development function. If you're hungry, smart, persistent, and a great teammate, we want to hear from you. What you'll do Responsibilities Recruit, train, and lead a rapidly growing team of SDRs Contribute to both the long-term vision and strategy for the team and manage day-to-day operations Own and drive execution of Stripe's new business pipeline goals by understanding and analyzing top-of-the-funnel metrics, pipeline quality, and

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. This role will be part of the Marketing Operations in SDC that is accountable for the production and delivery of all aspects of email demand and lead generation activities, lead nurturing, and conversion programs. What you’ll do We are looking for someone who is passionate about Marketing Automation and is naturally curious, and is comfortable operating in ambiguity and finding creative solutions. You will be responsible for the delivery of repeatable, measurable programs/campaigns that focus on highly qualified leads, improve the customer experience, and increase retention. Responsibilities Build, test and launch complex email and nurture campaigns in Marketo Perform test runs and quality control with strong attention to detail Conduct advanced A/B testing on email and landing page assets and, suggest testing opportunities Identify gaps in our marketing automation infrastructure and work cross functionally to address them (ex. Program structure inefficiencies, process flaws, etc) Scope, manage and deliver email campaigns from intake to execution Creat

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Product Design team defines and delivers user-facing experiences across Stripe. Product Designers work closely with engineers, product managers, researchers, strategists, operations, data scientists, and marketers to shape products from early strategy through launch and iteration. You'll join the Risk team, where design shapes how businesses get started on Stripe, stay compliant, and grow with confidence. Stripe's ability to innovate, expand globally, and serve the world's most ambitious companies depends on world-class risk management. But great risk management requires clear, trustworthy, and surprisingly well-crafted experiences during some of the most important moments in a user's relationship with Stripe. From onboarding and verification to account health, your work will help users understand what's happening, know what to do next, and feel confident that Stripe is growing with them as a trusted partner. Risk at Stripe is also ev

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team We're a mobile engineering team based in Barcelona, focused on building world-class mobile applications that deliver excellent user experiences for Stripe merchants. React Native is at the core of how we build—it lets us move fast, share code across platforms, and ship high-quality experiences to millions of businesses worldwide without compromise. As a Senior Mobile Engineer on our team, you'll help shape our React Native architecture, set the bar for engineering quality, and play a meaningful role in defining what great mobile development looks like at Stripe. This is a high-impact role where your decisions will be felt across the product—and across the millions of merchants who depend on our apps every day. What you'll do As a Senior Mobile Engineer, you'll own significant parts of our React Native codebase, lead architectural decisions, and help grow the team around you. You'll work closely with product, design, and cross-functional partners to deliver polished, performant mobile experiences. Responsibilities Spearhead the design and development of critical product features, partnering with cross-functional teams to transform complex requirements into seamless, high-performance mobile experiences Champion the integration of AI and cutting-edge development tools to drive efficiency, elevate code standards, and cultivate a culture of AI-assisted engineering Own architectural decisions for the mobile layer—including navigation, state manage

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Risk Operations Enablement team sits within the Risk Operations org and is responsible for building and operating the core business and strategic programs that are critical to Risk Operations. These programs range from operational excellence initiatives to high-priority, cross-functional initiatives that typically require partnering across broader Risk (e.g., Risk Product) and risk-adjacent (e.g., Policy) teams. More specifically, we both lead initiatives to make step changes in the Risk User Experience and devise and execute strategies to ensure that a wide range of missing-critical business processes are effective at achieving our dual goals of preventing bad actors from exploiting our systems and delivering an exceptional user experience for legitimate users. What you'll do You'll partner cross-functionally across Risk (e.g., Risk Product) and Risk-adjacent (e.g., Policy) teams to lead ambiguous, high-priority problem spaces that change the trajectory of Risk Operations. You'll also partner across Risk Operations to deliver and measure processes that enable operational excellence at scale within the Risk Operations org. Responsibilities Lead complex global programs, from initial scoping to design and execution and work on high-impact strategic initiatives Collaborate with multiple stakeholders across Risk Operations, Risk Product, Risk Eng, and other stakeholder teams (e.g., Policy, Data Science) to prioritize and maximize the i

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As our user base and global footprint grow dramatically, we have unique support problems resulting from both our type of scale and the type of businesses we partner with. The Bangalore Finance (SDC) strategy will provide operational leverage and expand our portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. What you'll do Joining the Finance team will put you amongst some of the most talented finance and operations leaders in the world. We're looking for a proven leader to build and lead the fast-growing International Accounting team within our Bangalore Finance. The International Accounting Manager for the Controllership function will supervise and evaluate a number of legal entity controllership processes and have experience implementing new systems and tools. This position will suit a person who is a hands-on manager and excited to assist in managing the monthly close, statistical reporting, compliances, coordinating with the board to adopt and approve financial statements, indirect tax filings, cash flow forecasting, intercompany accounting, statutory reporting, consolidation, and audits of all our international subsidiaries and branches. Based in the Bangalore office, you'll be on the ground floor of this function with an opportunity to set the pace and direction for the future. Responsibilities Build, develop, and lead a team that drives the International Accounting Controller

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Total Rewards Strategy & Enablement (TR S&E) team translates people strategy into business impact, building the infrastructure, programs, and systems that make Total Rewards work at scale. We're a small, high-leverage team that bridges strategy and execution, partnering with People leadership and cross-functional teams across Finance, Legal, and the business to turn ambiguous problems into durable programs. What you’ll do Stripe's Total Rewards programs span compensation, benefits, equity, internal mobility/immigration, and mergers and acquisitions (M&A), each with cross-functional dependencies, regulatory stakes, and direct impact on the Stripes they affect. Delivering these programs well takes a Project Manager who develops real subject matter depth, engages with pillar leads as a strategic partner, and brings structure to decisions that aren't always clear-cut. We're hiring a Project Manager to own high-priority Total Rewards projects and programs end to end. You'll work closely with our Benefits, Compensation, Equity, Talent Mobility, and M&A pillars, building expertise in how these programs work and what it takes to land them well. Some programs have established playbooks you'll sharpen; others are less defined and will need you to help shape the approach before you execute it. Across all of them, you'll identify dependencies early, proactively surface and mitigate risks, and keep complex, multi-stakeholder work

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Product Support team ensures Stripe’s users receive fast, reliable, and high-quality support across Stripe’s growing suite of products. The team partners closely with cross-functional teams to solve complex issues, improve support workflows, and continuously raise the bar on operational excellence and user experience. At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. What you’ll do We are looking for a dynamic and forward-thinking leader with a passion for solving complex, global user issues, redefining what operational excellence looks like, and driving an A