Escalation Management Director Jobs

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Support Escalations Specialist, you will be an early member of our internal high-stakes response team. Internal Escalations are a critical component of what we do in Support. Our community of internal stakeholders continuously advocate for our customers, and this team is a center point of that. We are building on all the wonderful work being done today, and adding this critical internal support function to bring expertise and ensure the highest level quality and execution. This isn't your standard customer support role. You will handle the most sensitive and high-risk cases that hit our ecosystem—cases that often have direct visibility from our executive leadership, legal, and product teams. You will be responsible for not only resolving these complex issues but also documenting the "how" and "why" to help us build a proactive, world-class internal operation. What You’ll Do Own and resolve complex escalations involving legal, financial, and executive-level sensitivities with a focus on empathy and extreme accuracy. Act as a bridge and support conduit for our current vendor partners and our growing internal team, helping to document processes and workflows. You won't just complete ticke

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are looking for a hands-on lead to build and run OpenAI's Incidents & Escalations function within User Operations. This is a player-coach role with a meaningful hands-on operating component. You will set the operating model and also step into active incidents and urgent escalations when needed, coordinating with on-call teams, driving clear ownership, supporting communications, and ensuring issues move through resolution and post-incident closure. During active incidents, you will coordinate with the relevant on-call teams and cross-functional responders across Engineering, Infrastructure, Support Delivery, Product, and Go-To-Market. You will help keep teams aligned, maintain timelines, clarify ownership, escalate when needed, and ensure internal, executive, customer-facing, and external communications are accurate and timely, including status page updates when required. For escalations, you will build and run the processes for tracking, triaging, mitigating, and resolving critical customer and user issues. After incidents and escalations, you will own the follow-through: retrospectives, root cause identification, action item tracking, trend analysis, and process improvements that reduce repeat issues over time. You will also help define the long-term operating model for incidents and escalations across Support D

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Drive the hardware engineering lifecycle for Everpure’s Hyperscale Line of Business, shaping high-performance, energy-efficient storage architectures tailored directly to hyperscale partners . You will serve as the technical lead bridging customer requirements and internal engineering execution, ensuring custom hardware solutions meet exacting performance and total cost of ownership (TCO) benchmarks . Working closely with cross-functional teams in validation, diagnostics, manufacturing test, and operations, you will lead hardware qualification projects, solve critical escalations, and advance system robustness . This role gives you direct ownership over the hardware that powers next-generation, large-scale data infrastructure . WHAT YOU'LL DO Lead Hardware Qualification & System Hardening: Plan, execute, and automate comprehensive x86 hardware validation cycles—including electrical, signal integrity, and protocol testing—to guarantee system reliability for enterprise hyperscale deployments . Drive Cross-Functional Production Readiness: Partner with operations, manufacturing test, and software diagnostic teams to transition custom storage subsystems into full-scale production, establishing clear test coverage and automated validation workflows . Resolve High-Impact Technical Escalations: Perform root-cause analysis on complex hardware failures and field escalations, using advanced tools like high-speed o

End to end responsible for: • HR business partnering for SBU by executing workforce plans, performance cycles and engagement programs locally. • first-line ER support, grievance handling and compliance readiness with timely escalations to IR/ER specialists. • employee lifecycle execution with GCC‑HR for transactions, ensuring smooth onboarding, movements and exits. • local administration coordination to meet site workplace and employee needs within standards. Source: Adani Group | Job ID: 58540

About the Team OpenAI’s User Operations team ensures that our customers’ experience is nothing short of exceptional. We resolve complex issues, provide guidance, and support customers in maximizing value with our products. Within User Operations, Ads Safety Operations helps OpenAI grow advertising in a way that is safe, trusted, and sustainable for advertisers, users and the business. The Ads Safety Support team sits within Ads Safety Operations and owns the advertiser-facing support journey: helping advertisers navigate ads products, policies, reviews, and enforcement decisions while turning frontline insights into better guidance, tooling, and product experiences. About the Role We’re looking for a Senior Advertiser Support Specialist to help build and scale advertiser support within Ads Safety Operations. You’ll work directly with advertisers through support tickets, escalations, owning high-impact questions related to ads policies, review outcomes, product behavior, and operational processes. Many cases will be novel or ambiguous, and you’ll be expected to investigate carefully, communicate clearly, and drive them to resolution in a fast-moving product environment. As OpenAI’s advertising ecosystem grows, your work will help advertisers operate successfully at scale while serving as a critical bridge between frontline support and the teams responsible for product quality, policy integrity, and platform safety. Beyond resolving individual cases, you’ll help define what world-class support looks like in an AI-native environment. You’ll turn support interactions into operational intelligence, identifying recurring friction, gaps in guidance, and emerging issues to improve support at scale, and protect the quality and safety of OpenAI’s ad ecosystem. You’ll partner closely with Engineering, Product, Policy, Legal and Go To Market partners to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technol

About the Team OpenAI’s User Operations team ensures that our customers' experience is nothing short of exceptional. We resolve complex issues, provide guidance, and support customers in maximizing value with our products. Within User Operations, Ads Safety Operations helps OpenAI grow advertising in a way that is safe, trusted, and sustainable for advertisers, users and the business. The Ads Safety Support team sits within Ads Safety Operations and owns the advertiser-facing support journey: helping advertisers navigate ads products, policies, reviews, and enforcement decisions while turning frontline insights into better guidance, tooling, and product experiences. About the Role We’re looking for a Senior Advertiser Support Specialist to help build and scale advertiser support within Ads Safety Operations. You’ll work directly with advertisers through support tickets, escalations, owning high-impact questions related to ads policies, review outcomes, product behavior, and operational processes. Many cases will be novel or ambiguous, and you’ll be expected to investigate carefully, communicate clearly, and drive them to resolution in a fast-moving product environment. As OpenAI’s advertising ecosystem grows, your work will help advertisers operate successfully at scale while serving as a critical bridge between frontline support and the teams responsible for product quality, policy integrity, and platform safety. Beyond resolving individual cases, you’ll help define what world-class support looks like in an AI-native environment. You’ll turn support interactions into operational intelligence, identifying recurring friction, gaps in guidance, and emerging issues to improve support at scale, and protect the quality and safety of OpenAI’s ad ecosystem. You’ll partner closely with Engineering, Product, Policy, Legal and Go To Market partners to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technol

D&B ECC (Enterprise Control Center) Operations provides 24x7 Level 1 support for the organization’s global production applications monitoring, incident handling, escalations and service restorations. This role is responsible for performing proactive monitoring of application alerts and events, follow standard ITIL Incident and Problem processes, escalations procedures, review application run books and execute routine service restoration steps to manage and resolve incidents. Interact with peers, application support teams, engineering teams, service desk and infrastructure NOC to facilitate effective handling of service incidents and requests.

The Sales Compensation Manager is vital for scaling and operationalizing Sigma's sales compensation process. You will ensure accurate, timely compensation payouts using expert analysis and refine processes, tools, and reporting to align compensation with business results. This role is ideal for a self-starter who thrives on ownership, data integrity, and cross-functional collaboration between Finance, Revenue Operations, and GTM leadership. Key Responsibilities Commission & Incentive Processing Execute end-to-end commission calculation validation and processing for sales commissions and incentive payouts with high accuracy and precision. Identify, troubleshoot, and resolve calculation discrepancies and stakeholder escalations efficiently. Support compensation accruals and roll-up reporting in coordination with Finance close cycles. Systems & Platform Administration Manage Sigma’s compensation platform with the broader team. Ensure clean data flows between CRM (Salesforce), HRIS, ERP, and comp systems. Plan Governance & Communication Support administration of quota rules, crediting structures, and payout policies. Prepare clear plan documentation, and communication for GTM teams. Cross-Functional Collaboration Partner closely with Finance, Sales Operations, HR/People, and Data to align comp mechanics with business strategy. Identify, prioritize, and implement process improvements that increase accuracy and reduce manual effort. Qualifications: 5+ years of experience in sales compensation, ideally within fast-scaling SaaS orgs. Advanced proficiency with Salesforce CRM, Sigma and spreadsheet tools. Familiarity with consumption-based models and usage-driven GTM strategies. Exceptional attention to detail, robust problem-solving skills, and a strong systems mindset. Effective communication skills with the ability to clearly translate complex compensation logic for both technical and non-technical audiences. Bo

About the Team OpenAI’s IT organization supports the mission of deploying artificial general intelligence (AGI) for the benefit of all. Our team is committed to providing seamless technological support and solutions to ensure that all OpenAI employees are well-equipped and connected. This enables them to contribute effectively towards our AI research, corporate operations and product initiatives. About the Role As an ITAV Operations Engineer at OpenAI, you will administer and troubleshoot conference room AV, video conferencing, background music, digital signage, and other ITAV-owned systems. You will serve as the technical bridge between our support vendors and ITAV Engineering, resolving escalations that require internal access, administrative permissions, or deeper technical investigation. You will maintain reliable configurations, execute changes using established standards, and turn recurring issues into improvements to systems, documentation, and automation This is an in-office role and will require 5 days a week in our San Francisco office. Travel 30% of the time to support ITAV systems, technical changes, and operational readiness. International travel is required. In this role, you will: Set up, configure, administer, and maintain conference room AV, video conferencing, background music, digital signage, and other ITAV-owned systems. Resolve vendor escalations that require internal administrative access or technical expertise, owning diagnosis, remediation, and verification of service restoration. Manage assigned ITAV installation and commissioning scope for office builds, refreshes, and moves, adds, and changes using established standards, and verify that completed systems are ready for ongoing operation. Serve as the technical bridge between vendors and ITAV Engineering, providing clear diagnostic evidence and escalating issues that require changes to system designs or engineering standards. Execute software updates, configuration changes, equipment replac

About the Team At OpenAI, our User Operations team safeguards our products and users from legal risk, regulatory non-compliance, fraud, and abuse. The team operates at the intersection of operations, compliance, and user trust, embedded within the broader User Operations organization and collaborating cross-functionally with Legal, Governance Risk & Compliance, Policy and Engineering. We support a global and diverse user base across OpenAI’s suite of product offerings, and developer tools by managing sensitive inbound tickets, regulatory obligations, and escalations. Every user-facing action is grounded in our commitment to legal integrity, ethical practice, and regulatory excellence. About the Role We are seeking an independent, adaptive, and operations-minded Regulatory Operations Analyst to help scale and evolve OpenAI’s global regulatory and compliance operations from San Francisco. This role focuses on complex regulatory operations, including work under the EU Digital Services Act (DSA) and EU AI Act, as well as regulatory inquiries and complaints across the Americas, and Asia-Pacific. You’ll manage sensitive cases independently, exercise sound judgment on escalations, and work closely with Legal Counsel, Governance, Risk and Compliance (GRC), and other cross-functional partners. You’ll also bring a working understanding of privacy and intellectual property matters so you can recognize and escalate related issues when needed. Beyond frontline casework, you’ll help shape the documentation, workflows, tooling, and automation that support safe, scalable and regulatory and legal compliance operations. This role is essential to building scalable, high-integrity operations that protect user rights, meet our obligations under emerging and current regulations. You’ll also contribute to multi-phase transitions and automation efforts that support our long-term operational model. Please note: This role may involve exposure to sensitive or concerning content, including

Work Flexibility: Hybrid or Onsite In this role, you will help shape how customers pay Stryker, ensuring payment processes are accurate, efficient, and easy to navigate. As a key partner across Finance, Customer Service, Sales, Accounts Receivable, and external payment providers, you will remove barriers to payment, improve cash collection outcomes, and enhance the overall customer payment experience while leading a team that drives operational excellence. What You Will Do Lead customer payment enablement activities, ensuring payment requests, onboarding requirements, and escalations are resolved accurately and efficiently. Manage customer onboarding documentation, including ACH enrollment forms, tax documentation, and legal entity information. Oversee customer payment portal administration and monitor effectiveness to support timely payments and positive customer experiences. Implement and manage customer adoption of payment solutions, including cost analysis, business approvals, and ongoing performance tracking. Own relationships with third-party payment providers and ensure payment solutions support operational, contractual, and system integration requirements. Partner with Accounts Receivable, Finance, Sales, Customer Service, and other stakeholders to resolve payment-related issues and improve collection performance. Develop reporting and insights on payment program costs, utilization, and effectiveness to support business decision-making. Lead continuous improvement initiatives that reduce payment friction, standardize processes, accelerate cash collection, and improve end-to-end payment effectiveness. What You Will Need Required Qualifications Bachelor’s degree required. Minimum 6 years of professional experience in a related field. Experience working wi

The Sales Compensation Manager is vital for scaling and operationalizing Sigma's sales compensation process. You will ensure accurate, timely compensation payouts using expert analysis and refine processes, tools, and reporting to align compensation with business results. This role is ideal for a self-starter who thrives on ownership, data integrity, and cross-functional collaboration between Finance, Revenue Operations, and GTM leadership. Key Responsibilities Commission & Incentive Processing Execute end-to-end commission calculation validation and processing for sales commissions and incentive payouts with high accuracy and precision. Identify, troubleshoot, and resolve calculation discrepancies and stakeholder escalations efficiently. Support compensation accruals and roll-up reporting in coordination with Finance close cycles. Systems & Platform Administration Manage Sigma’s compensation platform with the broader team. Lead system updates, user access coordination and UAT Ensure clean data flows between CRM (Salesforce), HRIS, ERP, and comp systems. Plan Governance & Communication Support administration of quota rules, crediting structures, and payout policies. Prepare clear plan documentation, and communication for GTM teams. Cross-Functional Collaboration Partner closely with Finance, Sales Operations, HR/People, and Data to align comp mechanics with business strategy. Identify, prioritize, and implement process improvements that increase accuracy and reduce manual effort. Qualifications: 5+ years of experience in sales compensation, ideally within fast-scaling SaaS orgs. Advanced proficiency with Salesforce CRM, Sigma and spreadsheet tools. Familiarity with consumption-based models and usage-driven GTM strategies. Exceptional attention to detail, robust problem-solving skills, and a strong systems mindset. Effective communication skills with the ability to clearly translate complex compensation lo

The purpose of the BGV Operations role is to ensure a seamless, compliant, and timely background verification (BGV) process across all group entities. The role supports risk-free hiring by managing end-to-end BGV operations, ensuring adherence to defined TATs, policies, and regulatory requirements. It acts as the central SPOC for vendors and stakeholders, ensuring SLA compliance, resolution of escalations, and continuous process improvement through analytics and governance Source: Adani Group | Job ID: 57099

End to end responsible for: • project-specific regulatory roadmap and technical compliance support for Maharashtra approvals, ensuring external dependencies don’t block delivery. • coordinating with central Corporate Affairs and Regulatory teams for NOCs, permissions and clearances, with right-first-time submissions. • acting as technical interface to resolve authority queries, inspections and observation closures quickly. • maintaining trackers, MIS and escalations for critical-path approvals. Source: Adani Group | Job ID: 56505

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Trust and Safety Operations team is focused (ok, maybe obsessed) on scaling Roblox’s Operations organization and transforming our customer experience through our multi-year vision and strategy execution. You will be reporting to the Trust & Safety India Operations Manager. The team provides support to Roblox’s global players, developers, and advertisers. As a Product Support Specialist on our Safety Ops Team, you’ll be focused on Escalations, Product Reliability, Process Improvement and Design along with playing a critical role in managing and resolving escalations and high-impact incidents affecting our Roblox users and platform. You will coordinate across multiple teams to ensure rapid response to minimize the impact on customers and business operations, identifying trends, enhancing support processes, improving agent efficiency, and reducing operational costs while maintaining high reliability and service quality. Additionally, you will serve as a product expert working closely with the PSM team, providing detailed synthesis of new and existing issues our users experience to prioritize and enable engineering teams to improve the platform. You Will: Coordinate a