Escalation Management Manager Jobs

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference. Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact. We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. Job Description We are seeking an experienced Director, Regional Supply Chain to oversee and optimize the commercial supply chain for a region with a primary focus on demand planning , regional S&OP leadership , and supply issue escalation management . This role supports the commercial supply of both small molecule and biologic products, ensuring product availability, minimizing risk of stockouts, and driving alignment between market demand and supply capabilities. This

The AML Risk Management Senior Lead Analyst is a senior level position responsible for establishing internal procedures to prevent money laundering and assist in all matters concerning financial crimes in coordination with the broader AML team. The overall objective is to utilize established disciplinary knowledge to identify inconsistencies in data or result and formulate strategic recommendations on policies, procedures, and practices. Responsibilities: Execute and implement firm-wide AML risk management policy and strategic direction for the Markets Institutional line of business. Maintain AML compliance program for the business including assessment of risks and the development of policies, procedures, and governance, including those pertaining to an institutional broker dealer. Identify and assess risk, vulnerabilities, and opportunities for efficient and effective risk coverage. Work within team and across business/functional line management to assess complex issues, structure potential solutions, and drive effective resolution within permissible statutory and regulatory frameworks. Analyze data, prepare and present regional/global reports related to AML risk assessments. Monitor AML related issues and escalations with senior management and global partners. Evaluate and respond to escalated matters, further escalate as required, and advise senior management on next steps as needed. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications

About the team The HR Shared Services team comprises four members, including the team lead, and supports benefits operations across 24 countries across the globe. The team manages end-to-end employee lifecycle processes, covering activities across the hire-to-retire spectrum. The role will be responsible for end-to-end Benefits administration, including Benefits enrollments, changes and cancellations, vendor management and escalations, renewals, reporting and reconciliations, employee queries, and Benefits-related payroll inputs. The role will also partner with internal stakeholders and vendors, support Benefits communications and compliance, maintain process documentation, and identify opportunities for process improvement, standardization, and automation, while supporting ad hoc Benefits projects and initiatives. We are looking for a candidate with 3-4 years of relevant experience in HR Shared Services, preferably with exposure to Benefits operations, and a strong understanding of Benefits. Position Expectations We are looking for Individual Contributor as part of the HR Shared Services team in India Manage end-to-end Benefits operations, vendor relations, employee escalations, and compliance within defined SLAs. Learn and perform newly transitioned processes and over time gain subject matter expertise in Benefits. Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs Assist in building and maintaining the Standard Operating Procedures for Case Management Deliver high quality and consistent service delivery to all internal customers and partners and follow Standard Operating Procedures Key Skills & Abilities 3–4 years of hands-on experience in Core Benefits within an HR Shared Services or Global Benefits environment, preferably supporting the Americas region. Strong knowledge of Benefits administration and operations, with experience across areas such as health & welfare benefits, retirement/pension benefits, leave or statutory b

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox’s Safety Operations team is dedicated to protecting our users from bad actors. The Critical Harms Investigations & Incident Management (CHIIMS) team applies subject matter expertise to our highest-level risks, working closely with cross-functional partners. As part of our commitment to safety, we are looking for a Junior Specialist with an investigator’s mindset, skills, and curiosity to investigate and respond to some of our highest-risk escalations. You will work with teams and leaders across the company to quickly and professionally respond to urgent requests for support, and balance competing priorities to get the job done. You will share findings with internal partners to help identify and mitigate risks across the platform. Please Note: This role may review graphic, controversial, and sometimes offensive content in line with Roblox’s content moderation practices. You Will: Incident Investigation and Triage Support, then lead, rapid investigations into critical and complex incidents, including but not limited to threats against child safety, violent extremism, and other high-severity harms. Utilize internal tools, data analysis, and open-source inte

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Affirm values security as being critical to the company’s continued success. Our mission is to cultivate a culture of security at Affirm, enabling the company to succeed in building honest financial products. The Security Risk Management team is evolving beyond traditional governance, risk, and compliance; we are building an engineering driven program that designs, automates, and scales the controls, workflows, and tooling that protect Affirm and our customers. The ideal candidate will design, develop, configure, and implement solutions to complex technical and business problems across the Security Third Party Program and the broader Security Risk Management program. They are equally comfortable shaping policy and shipping automation using modern tooling (Python, Cursor, Claude, and other agentic coding platforms) to replace manual GRC work with scalable, code-defined workflows. They will operate as a subject matter expert, interface with business and engineering stakeholders, and play a key role in transforming Security Risk Management from a compliance oriented function into a security engineering discipline. What You'll Do Lead and mature Affirm's Security Third Party Program, including the design, implementation, and continuous improvement of processes, controls, and operational workflows Build and maintain automation that replaces manual GRC tasks: intake, triage, evidence collection, control validation, tracking, escalations, and reporting, using either Python, low code platforms, and agentic coding tools (Cursor, Claude, etc.) Design and operate workflow orchestration and integrations across systems like ticketing, GRC platforms, vendor management tools, identity providers, and cloud control planes Partner closely with Procurement, Legal, Engineering, IT, Compliance, Privacy, and bus

At Experient, we provide experience, technology, and transformation support to our clients, creating a dynamic work environment. We value collaboration, prioritize effective communication, and focus on delivering results quickly and practically. Whether you’re looking to deepen your expertise or take on new challenges, we’re here to support your journey every step of the way. We are seeking a Project Management Consultant to join our Transformation team. This role is focused on leading complex, enterprise-scale initiatives with strong governance, financial oversight, and cross-functional coordination. You will drive disciplined execution across business and technology teams while ensuring alignment to established portfolio, funding, and delivery frameworks. This is an ideal role for a consultant who excels at structuring ambiguity, aligning diverse stakeholders, and delivering measurable outcomes in highly matrixed environments without needing to be deeply technical. What You’ll Do Lead end-to-end delivery of complex business and technology initiatives, from project initiation through execution and closeout. Develop and manage integrated project plans, timelines, budgets, and resource forecasts to ensure delivery within scope, schedule, and the approved budget. Establish and maintain governance structures, including risk and issue management, decision logs, dependency tracking, and executive reporting. Partner with business, product, and technology stakeholders to define requirements, align priorities, and coordinate cross-functional workstreams. Manage scope and change control processes, assessing impacts to schedule, cost, and outcomes while preparing materials for governance review and approval. Monitor spend and forecasts while keeping projects aligned to expected results and value. Facilitate steering committees, status meetings, and working sessions to maintain alignment, accountability, and delivery momentum. Proactively identify risks and blockers, escalatin

The Role As a Manager at Clarity Partners, you will work directly with clients, Partners and experienced colleagues to solve complex strategic and commercial challenges. From an early stage, you will take ownership of projects, shape analyses and recommendations, and contribute to decisions that create lasting value for private equity investors, portfolio companies and management teams. Working in small, collaborative teams, you will gain broad exposure across strategy, transactions and value creation while continuing to develop as a trusted advisor. About Clarity Partners Clarity Partners is a Nordic M&A and growth strategy advisor part of Teneo, the global CEO advisory firm. We partner with our clients to discover, unlock and accelerate value creation, bringing top-tier quality advice, delivered with flexibility to suit our clients' timelines and requirements. Our services span the full value creation lifecycle, from investment assessment and commercial due diligence through growth strategy and transformations to pre-sale support. We want to be ambitious and successful, while also always taking care of each other. What You will Do Deliver high-quality research, analysis and client insights across a range of projects. Lead projects with support from senior colleagues. Build trusted relationships with client teams, proactively managing day-to-day interactions and escalating issues where appropriate. Develop clear, client-ready presentations and recommendations. Contribute to business development and support the continued growth of the firm. What You Can Expect Meaningful responsibility and direct client exposure from an early stage. Close collaboration with experienced colleagues and Partners in small, high-performing teams. Challenging work across strategy, transactions and value creation for leading private equity investors and companies. Continuous learning through close collaboration with experienced colleagues, Partners and clients. A p

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Revenue Team: The Revenue team drives Affirm’s top-line growth through strategic partnerships, pricing, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the Affirm app. The team leads onboarding, relationship management, and performance optimization to help partners succeed. We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through Affirm’s products. About the Role: Affirm is reinventing credit to deliver honest, flexible payment options without hidden fees. As Director, Platform Accounts Management, you will lead a strategic commercial organization responsible for growing and strengthening platform partnerships. You’ll shape strategy, lead high-performing teams, and collaborate cross-functionally to drive scalable business impact and platform success. What You’ll Do: Lead with strategy, develop exceptional teams, and shape how Affirm grows and strengthens our platform partnerships. Set the vision and strategy for Account Management across a portfolio of diverse platform partners, aligning team priorities to company and commercial goals Lead and develop a high-performing organization through team members, driving accountability, strategic alignment, and scalable execution across the portfolio Drive portfolio performance across retention, growth, product adoption, operational health, and long-term partnership value Navigate complex and ambiguous business challenges, balancing partner needs, operational realities, and Affirm’s long-term strategic priorities Build trusted relationships with executive stakeholders at strategic partners and serve as a senior strategic partner on complex decisions, escalations, portfolio prioritiza

About Backblaze Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands. Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals. But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. Backblaze is seeking a Senior Technical Program Manager. Role Overview: We are seeking a Senior Technical Program Manager to join a growing Security team, with a focus on program delivery, driving portfolio management and operating model practices for Backblaze. Key Responsibilities: Lead end-to-end planning and execution of enterprise programs from initiation through delivery Communicate technical concepts and program status clearly to both technical teams and non-technical stakeholders Develop and maintain detailed program plans, timelines, budgets, and resource allocation across multiple concurrent initiatives Identify, track, and mitigate program risks and dependencies, escalating blockers to leadership with clear options and recommendations Drive cross-functional coordination between engineering, product, legal, and third-party vendors to ensure security controls are implemented on schedule Establish and report on program goals, dashboards, and status updates for executive and board-level a

Foundation Risk Partners , one of the fastest growing insurance brokerage and consulting firms in the US, is adding a Commercial Lines Account Manager to their Acentria team. Location: Remote-must reside in EST or CST timezone. Job Summary: The Commercial Insurance Account Manager is responsible for the day-to-day management, marketing, renewal, and servicing of a complex book of business focused on apartment communities, multifamily housing, and other habitational risks. This role partners closely with the Producer and a collaborative service team to deliver responsive client service, maintain strong carrier relationships, and support timely, accurate execution across large and demanding accounts. Essential Functions: Manage and service an assigned book of commercial insurance business concentrated in apartment communities, multifamily housing, and habitational risks. Lead the renewal process with the Producer and service team, including renewal strategy, exposure collection, application completion, loss-run review, submission preparation, marketing, proposal development, binding, and post-bind follow-up. Gather, validate, and analyze client information such as statements of values, property schedules, unit counts, construction details, occupancy, loss history, inspections, applications, and supplemental underwriting data. Identify material exposures and coverage considerations commonly associated with habitational accounts, including property, general liability, umbrella/excess, workers compensation, commercial auto, crime, cyber, equipment breakdown, flood, and other applicable coverages. Market accounts to carriers and wholesalers, respond to underwriting questions, compare coverage and pricing alternatives, and support negotiations on terms, conditions, deductibles, and premiums. Independently handle routine placement and servicing responsibilities while escalating significant coverage, pricing, claims, or relationship concerns to the Producer and appropriate t

OKX will be prioritising applicants who have a current right to work in Hong Kong, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. About The Opportunity The trading bot domain has emerged as one of OKX's most critical and rapidly growing sectors over the past two years. It constitutes a significant share of our platform's daily active traders and trading volume. With this swift growth, escalating user demands, and a promising future for this business, we are committed to allocating more resources to this sector. Our aim is to build top-tier products and ultimately grow this line into a billion-dollar enterprise. What You’ll Be Doing Develop strategies to boost trading bot volume and user acquisition. Collaborate with cross-functional teams, including design, engineering, and data analysis. Based on trading users' needs, design trading bots efficient for particular market situations. Conduct user research and competitor assessments to identify potential opportunities for product innovation and optimization, enhancing user conversion and retention. Advocate for robust engineering solutions and scalable product/system architecture designs, ensuring efficient new product development. Manage projects with efficient scope, timeline, an

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. About The Opportunity The trading bot domain has emerged as one of OKX's most critical and rapidly growing sectors over the past two years. It constitutes a significant share of our platform's daily active traders and trading volume. With this swift growth, escalating user demands, and a promising future for this business, we are committed to allocating more resources to this sector. Our aim is to build top-tier products and ultimately grow this line into a billion-dollar enterprise. What You’ll Be Doing Develop strategies to boost trading bot volume and user acquisition. Collaborate with cross-functional teams, including design, engineering, and data analysis. Based on trading users' needs, design trading bots efficient for particular market situations. Conduct user research and competitor assessments to identify potential opportunities for product innovation and optimization, enhancing user conversion and retention. Advocate for robust engineering solutions and scalable product/system architecture designs, ensuring efficient new product development. Manage projects with efficient scope, timeline, an

LOCATION: Remote with periodic onsite work. The candidate must live within a two hour drive of Austin, TX and be willing to commute to the Austin site a few times a month. POSITION SUMMARY: The Associate Product Manager (APM), Organ Health will partner closely with Product Management and cross-functional teams to support the Organ Health portfolio, including Prospera (donor-derived cell-free DNA testing for transplant) and Renasight (renal genetics testing). The APM will build deep knowledge of both products, their customers, and the operations that deliver them, and will gain exposure to how the products are supported and improved over time through day-to-day support, operational monitoring, and cross-functional collaboration. The role emphasizes strong organization, attention to detail, and follow-through, and will require an effective communicator who can work across Clinical, Laboratory, Operations, Sales, and Business Development teams. PRIMARY RESPONSIBILITIES: Develop working knowledge of the Prospera and Renasight products, including the technology, clinical utility, customer workflows, and operational processes. Serve as an initial point of contact for product and case-related questions from field and internal teams, routing and escalating issues as appropriate. Support clinical study-related activities by partnering with Clinical Operations and Operations teams to address questions and track operational needs over time. Monitor case progress and turnaround time on a regular basis, identify delayed or at-risk cases, and work with Operations and Laboratory partners to move them forward. Provide high-touch support for priority or sensitive cases to help ensure a positive customer experience. Support sustaining product operations, including documentation maintenance and updates, process coordination, and identifying opportunities to improve related processes. Use AI and analytics tools to track, analyze, and report on operational and product performance

About Backblaze Backblaze is the object storage leader in the open cloud movement, fueling customersuccess with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands. Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals. But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. Backblaze is seeking a Senior Technical Program Manager. Role Overview: We are seeking a Sr. Technical Program Manager to join a growing Security team, with focus on program delivery, driving portfolio management and operating model practices for Backblaze. Key Responsibilities: Lead end-to-end planning and execution of enterprise security programs (e.g., vulnerability management, incident response readiness, identity and access management, data protection, cloud security) from initiation through delivery Communicate technical security concepts and program status clearly to both technical teams and non-technical stakeholders Develop and maintain detailed program plans, timelines, budgets, and resource allocation across multiple concurrent security initiatives Identify, track, and mitigate program risks and dependencies, escalating blockers to leadership with clear options and recommendations Drive cross-functional coordination between engineering, product, legal, and third-party vendors to ensure secu

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Coinbase Singapore is building a robust, scalable compliance function in support of our Monetary Authority of Singapore (MAS) regulatory obligations. As Compliance Manager, you will partner with the Singapore CCO and cross-functional stakeholders across Compliance, Legal, Risk, Product, and Operations to advance our Capital Markets Services (CMS) licensing program and maintain a compliance framework aligned with MAS expectations. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation may be required throughout the year at team and company-wide events to foster collaboration, connection, and alignment. What You'll Do Drive end-to-end project management for the CMS license application workstream, maintaining action logs, tracking dependencies, escalating blockers, and ensuring timely, high-quality deliverables. Own preparation of regulatory submissions, governance materials, and supporting documentation for the CMS application, including coordinating responses to MAS follow-up queries. Draft, update, and maintain Singapore-specific compliance policies, procedures, controls descriptions, and governance documentation aligned with MAS requirements and SFA obligations. Strengthen Coinbase Singapore's AML/CFT, sanctions, and regulatory compliance framework in line with applicable MAS rules, notices, and guidelines. Prepare written mat