Escalation Management Manager Jobs

At Curai, we believe that access to high-quality healthcare is a fundamental human right, not a privilege. Our mission is to radically transform healthcare by harnessing the power of artificial intelligence and clinical expertise to make care more affordable, accessible, and effective for everyone. About the Marketing Coordinator Role This Marketing Coordinator role is Growth's execution engine. You will run day-to-day community management and social operations, turn approved brand and template assets into ad variants without needing a designer, and keep our UGC, motion design and SEO partners on track from brief to delivery. You will be one of the few public voices representing Curai Health online, working inside a strict health-content playbook rather than improvising, and you will be measured by how much production work comes off senior marketers' plates so they can spend their week on strategy instead of execution. What you will own Day-to-day community management: monitoring and responding across our social and community surfaces, escalating anything clinical or complaint-related to the right owner immediately. Social media operations: calendar, scheduling, publishing, basic performance reporting. Outbound creative production: resizing, versioning and assembling ad variants from approved templates and brand assets. Coordinating our UGC, motion design and SEO partners: briefs in, deliverables tracked, feedback consolidated, deadlines held. General marketing utility: asset library hygiene, competitive monitoring, meeting notes that become ac

About Teneo Teneo is the global CEO advisory firm. We partner with our clients globally to do great things for a better future. Drawing upon our global team and expansive network of senior advisors, we provide advisory services across our five business segments on a stand-alone or fully integrated basis to help our clients solve complex business challenges. Our clients include a significant number of the Fortune 100 and FTSE 100, as well as other corporations, financial institutions and organizations. Our full range of advisory services includes strategic communications, investor relations, financial transactions and restructuring, management consulting, physical and cyber risk, organizational design, board and executive search, geopolitics and government affairs, corporate governance and ESG. The firm has more than 1,800 employees located in 50+ offices around the world. What You’ll Do As a Senior Associate, you will be a driver of engagement delivery with increasingly strong strategic insight. You will structure workstreams, manage teams, and deliver client-ready outputs while holding mid/senior-level client relationships. Engagements may include topics such as culture and leadership, organizational effectiveness, org design/operating model, talent/skills, and change. Key Responsibilities Lead defined workstreams or smaller engagements end-to-end, translating ambiguous client needs into structured approaches, actionable recommendations, and high-quality delivery Develop and test client-relevant insights through research, benchmarking, stakeholder input, and quantitative/qualitative analysis Own major portions of client-ready output, including research, benchmarking, deck development, and proposal materials, ensuring deliverables are clear, cohesive, executive-ready, and require minimal iteration Serve as the day-to-day liaison with client teams, navigating stakeholder needs with empathy and professionalism and escalating risks/concerns app

About the Job: As the Associate Collections Specialist, you will ensure that invoices are accepted by the customers, invoice disputes are resolved in a timely manner, payments are received on time, and be responsible for cash applications and reconciliations. You will have excellent attention to detail, solve problems, and be able to organize and prioritize multiple tasks. Responsibilities: Collections Manage an assigned book of customer accounts, monitoring aging reports and proactively following up on past-due invoices via phone and email. Prioritize and manage multiple accounts and competing deadlines independently, escalating high-risk or complex accounts as needed. Build and maintain a track record of improving collections performance, including reducing days sales outstanding (DSO) and aged receivables. Negotiate payment timelines or arrangements with customers when needed, balancing timely recovery with a positive customer experience. Cash Application & Reconciliation Apply incoming customer payments (checks, ACH, wire, credit card) to the correct invoices and accounts in NetSuite. Perform regular cash and account reconciliations to ensure payments, credits, and adjustments are accurately reflected. Research and resolve unapplied cash, short payments, and payment discrepancies in a timely manner. Customer Issue Resolution Serve as the primary point of contact for assigned customers on billing and payment questions, working to resolve disputes and discrepancies efficiently. Partner with Sales, Customer Success, and Billing teams to investigate and resolve issues affecting timely payment. Work with AWS Support to resolve AWS Billing issues Maintain clear, accurate, and up-to-date records of collection activity, customer communications, and account status. Reporting & Process Improvement Prepare regular aging and collections status reports for management. Identify recurring issues or bottlenecks in the collections process and recommend improvements. Supp

Who We Are Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it. You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. About the Role The Verkada Security Team is an engineering team at its core. Part of its charter is to build frameworks, tools, and platform services for security and privacy controls. In this role, you'll build distributed systems capable of handling high traffic, apply your cryptography skills, and launch new services that protect customers and personal data. The broad scope of the role will have you coding in various technology stacks, and collaborating with Verkada's engineering teams, always with a focus on security and privacy. What You'll Do Develop security and privacy infrastructure, including services that seamlessly incorporate security into our infrastructure, applications, and devices. Architect systems designed to effectively manage escalating data volumes as Verkada expands, all without compromising performance or security. Me

About us GoCardless, a Mollie company, is a global leader in bank payments. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect, manage and send bank payments through Direct Debit, real-time payments and open banking. With US$130bn+ processed annually across 30+ countries, we handle recurring and one-off payments without the chasing, stress, or expensive fees. Our end-to-end payment platform also features AI-powered solutions to improve payment success and reduce fraud, alongside connections to over 350 platforms businesses use everyday. We are headquartered in the UK, with teams and operations spanning North America, Europe and Asia-Pacific. For more information, please visit www.gocardless.com and follow us on LinkedIn @GoCardless. Mollie is the leading payments and financial services partner for business, rooted in Europe, with global reach. The role This is an opportunity for someone looking to develop a career in credit control. You’ll gain experience in operating and reporting on credit processes, working closely with senior credit controllers to ensure optimal debt control, and collaborating with Customer Operations and other teams to maintain strong customer relationships. You will be responsible for the resolution and management of outstanding invoices and delinquent accounts. You’ll communicate directly with customers to answer their queries and agree payments, escalating for approval where necessary. You will produce and analyse aging reports, and assist with tracking collection efforts and payment reminders (Dunning). Where necessary, you will escalate to senior credit controllers, in accordance with agreed policies. What excites you: Communicating with customers in a professional and timely manner to collect overdue payments and outstanding debts, in line with agreed credit terms Responding to and resolve queries from merchants Creating and distributing reports on outstanding debt and incoming payments Alloca

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. The Engineering team builds systems that power Affirm’s mission. We take pride in our craft, building reliable, performant, and scalable solutions that touch every part of the business. Whether we’re enabling new ways to pay, ensuring our platforms can scale to the most demanding levels in the industry, or developing seamless servicing experiences, our focus is on solving complex problems through exceptional engineering. The Powered by Affirm (PBA) team builds the APIs and solutions that power all of Affirm’s integrations with Enterprise Merchants and Partners. We create and manage the APIs and tools that drive checkout and merchant onboarding, and we collaborate with stakeholders to design and build custom end-to-end integrated solutions. What You'll Do · You will be responsible for owning and delivering quarterly goals for your team, leading engineers on your team through ambiguity to solve open-ended problems, and ensuring that everyone is supported throughout delivery. · You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. · You will proactively identify project, process, technology or business issues, advocate for them, and lead in solving them. · You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. · You will foster a culture of quality and ownership on your team by setting or improving code review and design standards for your team, and advocating for them beyond your team through your writing and tech talks. · You wi

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. The Engineering team builds systems that power Affirm’s mission. We take pride in our craft, building reliable, performant, and scalable solutions that touch every part of the business. Whether we’re enabling new ways to pay, ensuring our platforms can scale to the most demanding levels in the industry, or developing seamless servicing experiences, our focus is on solving complex problems through exceptional engineering. The Powered by Affirm (PBA) team builds the APIs and solutions that power all of Affirm’s integrations with Enterprise Merchants and Partners. We create and manage the APIs and tools that drive checkout and merchant onboarding, and we collaborate with stakeholders to design and build custom end-to-end integrated solutions. What You'll Do · You will be responsible for owning and delivering quarterly goals for your team, leading engineers on your team through ambiguity to solve open-ended problems, and ensuring that everyone is supported throughout delivery. · You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. · You will proactively identify project, process, technology or business issues, advocate for them, and lead in solving them. · You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. · You will foster a culture of quality and ownership on your team by setting or improving code review and design standards for your team, and advocating for them beyond your team through your writing and tech talks. · You wi

Databricks — the global leader in data and AI — is looking for a motivated Legal Counsel to play a key role in our growing EMEA business. This is an opportunity to bring your SaaS commercial experience to a company defining the next generation of data, analytics and AI — partnering with sales teams to enable some of the world's most innovative organisations to build on the Databricks Data Intelligence Platform. You will report to the Director & Assistant General Counsel, EMEA Commercial Legal, and will be a valued part of the team responsible for reviewing and negotiating customer agreements, providing legal support for revenue-generating activities of Databricks, and helping the business to improve processes and scale at pace. The impact you will have: Working in partnership with the sales teams to enable some of the best known companies in the world to adopt the world's leading data and AI platform. You will diligently help resolve legal issues to enable smooth and timely transactions, escalating to senior team members where appropriate. You will work collaboratively within an experienced and supportive legal team that will invest in your development and learn to confidently guide our sales teams on internal processes. You will have a genuine appetite to test, adopt and champion AI tools that make our legal function faster and smarter. Reviewing, drafting and negotiating commercial agreements, such as MCSAs, SOWs and Order Forms, ensuring that Databricks' risk position is protected and internal compliance requirements are met; Supporting the end-to-end contract management lifecycle, providing practical, commercially-minded advice to sales and professional services teams on contractual risks and commercial matters; Actively testing and adopting AI tools to improve the efficiency of contract review and the wider legal function, and contributing to process improvements and good practices that help us scale; Providing support and enablement to sales teams on key c

The Young Apprentice performs most basic, routine tasks/assignments. Works under direct supervision with detailed procedures. May service a very limited number of products/services. Applies knowledge of routine work area procedures. Completes standardized activities. Exchanges basic information with other co-workers. Resolves task related problems in straightforward situations. Selects from a limited number of clearly defined options. Responsibilities: Operational and administrative functions Administrative Support with low level of complexity Copies, printing and document transportation Materials checking/receiving Basic computer activities Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: Previous experience preferred Consistently demonstrates clear and concise written and verbal communication skills Education: High school diploma or equivalent experience ------------------------------------------------------ Job Family Group: Business Strategy, Management & Administration ------------------------------------------------------ <

The Young Apprentice performs most basic, routine tasks/assignments. Works under direct supervision with detailed procedures. May service a very limited number of products/services. Applies knowledge of routine work area procedures. Completes standardized activities. Exchanges basic information with other co-workers. Resolves task related problems in straightforward situations. Selects from a limited number of clearly defined options. Responsibilities: Operational and administrative functions Administrative Support with low level of complexity Copies, printing and document transportation Materials checking/receiving Basic computer activities Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: Previous experience preferred Consistently demonstrates clear and concise written and verbal communication skills Education: High school diploma or equivalent experience ------------------------------------------------------ Job Family Group: Business Strategy, Management & Administration ------------------------------------------------------ <

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About this Job You will be expected to show a high level of technical knowledge and professionalism at all times when responding to queries from international legal authorities, law firms and relevant third parties within a stipulated time-frame. What You’ll Be Doing Attending to inquiries from legal authorities and legal representatives from all around the world while maintaining delivery of a high quality service level. Liaising with internal stakeholders such as compliance, risk and customer service teams ensuring all queries are dealt with in a professional manner and escalating where appropriate. Maintaining a working knowledge of company products to effectively communicate with external stakeholders. Creating and maintaining strong relationships with company partners and external stakeholders. Escalate any queries or unresolved issues to Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures. Support the enhancement of our Legal Response function. Manage or participate in specific projects which may arise from time to time. What We Look For In You A d

The Field Sales Team Lead is an entry level position responsible for providing full leadership and direction to a team of employees in an effort to deliver a full range of sales support activities in coordination with the Consumer Sales team. The overall objective of this role is to ensure the seamless delivery of support services to Citi clients and to assist team in meeting sales targets. Responsibilities: Conduct performance evaluations, compensation, hiring, disciplinary actions, and termination of team members Service existing accounts and establish new accounts at designated location or assigned geographical coverage area in order to increase revenue for the bank Proactively approach Citi clients to establish real needs, understand the client and their requirements, and interest them in Citi’s products Provide advice and product information to Citi clients as appropriate, outlining features and benefits Identify cross-selling opportunities to sell other products Achieve or exceed decided sales targets Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Qualifications: Previous relevant experience preferred Experience in financial sales, customer service and management required Proficient computer skills Proactive leadership and motivational skills Consistently demonstrates clear and concise written

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Litigation team at Stripe works on complex technical and legal matters involving disputes, insolvency, litigation, arbitration, regulatory investigations, and other escalated issues. The team supports products and services that help businesses around the world grow. As a Litigation Paralegal, you'll support the team on pre-litigation, litigation, investigations, and insolvency matters across a range of issues. What you'll do You'll support the Litigation team in managing disputes, insolvency, litigation, arbitration, and other escalated matters. You'll prioritize competing requests, build effective relationships with internal partners, and help the team respond to matters in a fast-paced environment. Responsibilities Manage bankruptcy and insolvency matters involving Stripe merchants in Europe, the Middle East, Africa, and Asia-Pacific, including filing proofs of claim, responding to requests from insolvency practitioners, and escalating matters that require attorney support Provide paralegal support for litigation and regulatory investigations, including fact investigations, issue analysis, discovery, and matter management Assist with all aspects of discovery, including implementing legal holds and collecting and producing documents Handle and respond to small claims matters globally Support overall matter management for the Litigation team Organize and maintain knowledge-management resources Contribute to special projects and adapt to

About AiDASH AiDASH is leading the PreventionFirst™movement for electric utilities and transforming grid resilience through its pioneering platform that unifies vegetation, asset, storm, and wildfire intelligence. Powered by SatelliteFirst™ Inspection & Monitoring, AiDASH delivers comprehensive visibility across the entire grid at the right frequency and budget, using the right data modality. More than 200 customers trust AiDASH to keep the lights on, spend where it counts, and defend every decision, Securing Tomorrow across every mile of the grid. Learn more at www.aidash.com. The PreventionFirst movement is growing, and so is the recognition behind it. In 2026, Forbes named AiDASH one of America's Best Startup Employers for the 4th consecutive year, and TIME included AiDASH among America's Top GreenTech Companies for the 3rd year in a row. Deloitte Technology Fast 500 ™ ranked AiDASH No. 12 in the San Francisco Bay Area, and No. 59 overall in their selection of the top 500 for 2024. Join us in Securing Tomorrow Together! The Role We are looking for a technical support engineer to join our team in Gurgaon (hybrid) and help keep our production systems healthy through the night. This is a night-shift role, primarily graveyard hours (10:00 PM – 7:00 AM IST), rotating between two team members. You will be the first line of response for production alerts, incident triage and customer-facing technical issues outside regular business hours, making sure AiD ASH products and platforms keep delivering for our customers around the clock. How you'll make an impact: Monitor application health and respond to alerts across production systems during your shift Own incident management – identify, triage and drive incidents to resolution, escalating to the right team when needed Investigate issues using logs and database queries to find the root cause Track tickets against SLA commitments and flag anyth

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We are seeking an experienced compliance leader to serve as Money Laundering Reporting Officer (MLRO) for Coinbase's Abu Dhabi-based subsidiary. This is a founding role within our Compliance organization: you will build the AML/CTF/PF/Sanctions compliance program in a high-growth market and directly shape our regulatory strategy with the Financial Services Regulatory Authority (FSRA) of the Abu Dhabi Global Market (ADGM), balancing compliance with innovation. You will own all aspects of the entity's Anti-Money Laundering program, manage its relationship with the FSRA for AML/CTF purposes, and advise business and product teams on local requirements. The role is supported by Coinbase's global compliance infrastructure. What you'll do: Own identification of AML/CTF/PF and Sanctions requirements applicable to the ADGM entity, maintain policies and procedures as regulatory and business requirements evolve, and ensure ongoing compliance. Monitor FSRA and UAE regulatory developments and lead implementation of necessary compliance changes with internal stakeholders. Provide regular updates to senior management and the entity's Board on the AML/CTF/PF/Sanctions program, escalating incidents and material issues promptly, and drive AML/CTF/PF training for local employees and Board members. Lead day-to-day regulatory communications with the FSRA, including notifications and comm