Escalation Management Manager Jobs

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. What You’ll Be Doing Lead a team of Legal Response agents day-to-day: assign and triage incoming law enforcement requests, monitor SLA and quality performance, and step in on complex or time-sensitive cases. Coach and develop team members, conduct regular 1:1s, and flag performance or capacity issues to your Manager. Act as first-line escalation point for law enforcement requests and internal stakeholder queries (Legal, Compliance, Risk, Customer Service ), resolving what you can and escalating what you can't with clear context. Maintain and enforce SOPs for handling law enforcement and regulatory requests; surface process gaps or inefficiencies to your Manager with a recommended fix. Own team-level metrics and reporting: SLA adherence, backlog aging, error rate, and volume trends — using the team's data and reporting tools directly. Serve as subject matter expert on law enforcement request handling for your team and adjacent functions. Maintain working knowledge of company products sufficient to communicate credibly with external stakeholders (law enforcement, legal representatives). Support your Manager on process improvements, projects, and cross-team initiatives as needed. Day-to-Day Responsibilities Ensuring daily operations run smoothly; escalate inci

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Summary: Leads the Quality Engineering function responsible for independent oversight of the site validation program and governance of the plant data integrity program. Sets strategy, standards, risk tolerance, and performance expectations; ensures effective QA partnership with Engineering, Facilities, Operations, CSV, laboratories, and system owners; and represents the QA oversight of these programs to site leadership and regulatory agencies. The manager ensures accountable owners execute validation and remediation work while Quality Engineering personnel maintain independent review, approval, escalation, and governance. Essential Duties and Responsibilities: Establish and maintain the site strategy, governance model, procedures, and decision rights for independent QA oversight of validation and plant-level data integrity. Lead, develop, and performance-manage the Quality Engineering team; assign oversight based on project ri

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Senior Medical Director, Clinical Informatics Position Summary The Senior Medical Director for Clinical Informatics and Healthcare Delivery (HCD) Technology Product serves as the senior physician leader across healthcare delivery technical domains, providing clinical insight and technical expertise to drive end-to-end technology execution and ensure that Epic-enabled solutions advance core business outcomes. This role is the clinical expert and trusted physician advisor for teams across HCD technology, driving effective enterprise governance, improving clinician experience, enhancing patient outcomes, and supporting organizational strategic priorities. The Senior Medical Director will also serve as the product leader for two core HCD technology domains - Center Operations and Quality/Stars. The Senior Medical Director brings hands-on clinical and Epic build expertise, partners closely with operational and technical leadership across the enterprise to align the Epic roadmap with organizational strategy, has excellent clinical judgement and keeps patient experience, safety, and outcomes at the center of everything we do, and represents the clinical voice in enterprise governance, escalation, and innovation efforts. Key Responsibilities Clinical Product & Technology Leadership Serve as the senior product leader across Clinic Operations and Quality

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Job Description: As a Coinbase Concierge on the Customer Experience team, you'll serve as the primary relationship owner and subject matter expert for our highest-value customers, delivering world-class service that makes using Coinbase seamless and intuitive. This team is the frontline for building trust with the customers who matter most to our business. You'll own the full customer lifecycle, from onboarding and account setup through ongoing education and proactive issue resolution, directly shaping how our most valued customers experience every Coinbase product. What you'll do: Own and deepen relationships with a portfolio of high-value Consumer customers, serving as their primary point of contact and trusted advisor across all Coinbase products and services. Lead end-to-end onboarding for new customers, helping them understand how to set up, secure, fund, and begin using their accounts based on their individual goals. Monitor customer accounts proactively to identify potential issues before they escalate, resolving them directly or guiding the customer to a resolution. Drive adoption of Coinbase features and products, including staking, Coinbase One, and newly released capabilities tailored to each customer's needs. Partner across internal teams of subject matter specialists to resolve complex issues and serve as the escalation point for cases requiring deeper i

Work Flexibility: Onsite Schedule: Mon – Fri 6:00am - 2:30pm, OT as needed What you will do: As a Senior Materials Inventory Coordinator, you will be responsible for material coordination and inventory control across production, quality, and logistics to ensure accurate records, timely material availability, and efficient material flow. This role focuses on executing established processes, identifying improvement opportunities, upholding quality and safety standards, and collaborating with cross-functional teams to support daily operations. Coordinate and optimize the flow of raw materials, components, and finished goods to ensure uninterrupted production and efficient inventory movement. Own inventory accuracy within ERP/WMS systems, performing complex transactions, cycle counts, and detailed discrepancy investigations. Collaborate cross-functionally with production, quality, planning, and logistics to ensure timely material availability and accurate staging for work orders. Serve as a subject matter expert and escalation point for complex material and inventory issues, driving root cause analysis and resolution. Execute and validate advanced inventory processes, including receipts, transfers, adjustments, and work order transactions, ensuring compliance with established controls. Drive continuous improvement efforts to enhance inventory accuracy, streamline material flow, and improve operational efficiency. Ensure compliance with material identification, labeling, and traceability requirements, supporting audit readiness and regulatory standards. Lead by example in maintaining a safe, organized work environment while supporting audits, physical inventories, and best practice adoption. What you need:

Technical Sustainability Specialist – North America Description - This Technical Sustainability Specialist will lead sustainability-driven customer engagement across North America Enterprise Channel and Retail Accounts, with a focus on translating HP’s sustainability strategy into tangible business outcomes for customers. The role sits at the intersection of sales, partnerships, and sustainability, acting as a strategic advisor to customers while enabling account teams to embed sustainability into commercial conversations. Key Responsibilities Customer & Sales Engagement (Consultative / Account-Facing) Lead sustainability engagement across top North America Channel and Retail accounts customers. Partner closely with account teams, sales leaders, and category leads to shape customer strategy and unlock new opportunities. Act as a trusted advisor to customers on sustainability priorities (e.g., climate, circularity, nature, reporting) Represent HP sustainability in customer meetings, partner engagements, and industry events Sales Support & Deal Enablement Support strategic RFPs, RFIs, and major deals with sustainability expertise Act as the subject matter expert on sustainability requirements and customer expectations Provide escalation support for complex customer sustainability queries Review and strengthen sustainability messaging in proposals and sales materials Go-to-Market & Strategy Execution Support development and execution of sustainability go-to-market strategies Provide market insights and customer feedback to shape offerings, solutions, and campaigns Contribute to sustainability-led campaigns, customer success s

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. Stripe’s People & Places Operations team will sit within the SDC and is a highly collaborative, cross-functional team that drives key support for the People and Places function. We work with many different teams at Stripe. We are nimble and flexible individuals that can wear many different hats. We don’t mind working through ambiguity and love adding organization to chaos. We believe that success is not defined by any one individual, but rather by the collective work of the entire team What you’ll do Responsibilities Provide strategic and operational leadership for the newly-formed People Support team in CDMX, translating the global Core Ops strategy into an effective local operating model. Lead and develop a small team People Support specialists through clear expectations, regular coaching, actionable feedback, and quality calibration. Establish local team practices, coverage, escalation paths, and ways of working that integrate effectively with the global People Support organization. Manage daily operations, including queue health, workload allocation, service levels, and escalations, while contributing directly during the team’s ramp or periods of high volume. Use service metrics, case trends, and feedback to set priorities, i

About the Role We’re looking for a senior individual contributor to lead GTM Strategy & Operations for Security & Safety, in close partnership with the Policy team. This role will help translate policy, security, and safety considerations into clear GTM strategies, operating models, launch plans, and scalable execution mechanisms. You’ll work across Product, Policy, Safety, Security, Legal, Data, Sales, Customer Success, Marketing, and Revenue Operations to understand customer and field needs, shape business recommendations, and support the successful adoption of security- and safety-critical products and capabilities. This role is ideal for someone who combines strong strategic and operational judgment with the ability to work effectively on complex policy-adjacent topics. You’ll help ensure that GTM plans reflect relevant policy requirements and that recurring customer and field insights inform future policy and product decisions. In this role, you will: Define the GTM operating model for the Security & Safety program, including ownership, decision forums, planning cadences, and escalation paths. Partner with Policy, Product, Security, Safety, Legal, and Data to translate policy considerations into actionable GTM guidance and operating processes. Develop go-to-market strategy for cybersecurity models, including target customers, use cases, commercialization approach, launch readiness, success metrics, and field enablement. Build mechanisms to capture recurring customer and field needs related to security, safety, application security, and policy implementation. Translate customer feedback and field requirements into recommendations for product roadmaps, policy development, enablement, and operational priorities. Support the operationalization of data-retention policies and related customer or deployment requirements across GTM. Track customer demand, implementation blockers, and market signals to refine GTM strategy and inform Policy and Product partne

About the Tean DashMart Kitchens (DMK) is a dedicated culinary team operating within a shared DashMart facility. While we work inside a DashMart building, we are a team focused on preparing made-to-order meals for customers ordering through the DoorDash app. We work side-by-side with our DashMart partners to deliver a seamless customer experience. We operate as one team within four walls, collaborating to ensure operational excellence, food quality, and a clean, organized environment. About the Role DashMart Kitchens is looking for a motivated and experienced individual who thrives in fast-paced, hands-on environments and is excited to lead from the front. As a Kitchen Shift Lead , you will have shift-level responsibility for kitchen execution within a shared DashMart facility. You will lead Kitchen Operations Associates and Shift Coordinators during your shift, ensuring food quality, safety, cleanliness, order accuracy, and operational excellence. We are looking for strong leaders who have experience in food service, kitchen operations, or grocery This role is dedicated to DMK operations while maintaining strong partnership and collaboration with DashMart site leadership to ensure overall facility success. You’re excited about this opportunity because... Own your assigned kitchen shifts, ensuring strong execution of food preparation standards, cleanliness, safety, and inventory practices (including FIFO and equipment care) Ensure all orders are prepared accurately, on time, and meet quality and food safety standards before handoff Lead and delegate tasks to Kitchen Operations Associates, serving as the primary escalation point for kitchen-related operational challenges Coach team members on proper food safety, cleanliness, and execution standards while modeling professionalism and urgency Partner closely with DashMart Shift Leads and Site Leadership to maintain alignment across kitchen and warehouse operations Support shared facility standards and contr

Zoox is seeking a highly motivated, hands-on Lead AI Engineer to spearhead the end-to-end development and deployment of our Enterprise Gen AI and LLM initiatives, building agentic workflows, integrating enterprise data sources, and enforcing identity-aware security, that transform operations across Procurement, Supply Chain, Legal, Finance, HR and Manufacturing (MES). In this role, you will: Design and deploy production-grade LLM applications and intelligent agents capable of complex reasoning, secure tool usage and autonomous multi-step workflows. Architect enterprise data/tool integrations using MCP servers, establishing standardized, reusable connectors across Procurement, Supply Chain, Legal, Finance, HR and Manufacturing (MES). Enforce security guardrails via AI gateways - authentication, rate-limiting, logging and policy compliance for all model/agent traffic. Implement identity inheritance via SSO, ensuring agents act strictly within the requesting user's permissions & privileges (no privilege escalation, no standing overreach). Work with the Information Security team on access control (RBAC/ABAC) for agentic systems and establish observability standards for agent behavior and data access. Partner with cross-functional teams to build secure, code-driven AI automation. Qualifications: 10+ years in Data/Software Engineering, with 2+ years deploying GenAI/LLMs in production. Deep Python proficiency; experience with LangChain, LlamaIndex or provider-native orchestration (e.g., Claude Agent SDK, OpenAI Assistants/Agents SDK or hand-rolled). Hands-on experience building/integrating MCP servers or comparable connector frameworks. Experienced in AI gateway solutions (e.g. Cloudflare AI Gateway) for governing agent traffic. Working knowledge of SSO/identity federation (SAML, OIDC, OAuth 2.0) and propagating identity through agentic tool calls.

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE The Everpure Engineering team builds the industry’s most innovative, high-performance, and highly available portfolio of storage products designed for the most demanding mission-critical applications. While we deliver hardware storage arrays, over 90% of our engineering staff are software engineers. Our customers are the core of our business, and they love FlashArray for its simplicity, continuous stream of upgrades, and ability to stay on the cutting edge without ever experiencing downtime. These innovations enable our customers to leverage the agility of the public cloud across both traditional IT and cloud-native applications. WHAT YOU'LL DO Hardware Design & Leadership: Plan, lead, implement, and debug hardware design and qualification projects from concept through production. Full Lifecycle Participation: Participate in all phases of product development, including architecture design, technical documentation, eDVT, failure analysis (FA), and custom hardware support. Validation & Automation: Define, execute, and automate hardware validation and qualification frameworks to enhance test coverage, efficiency, consistency, and product robustness. Cross-Functional Collaboration: Partner with Software, Operations, Manufacturing Test, and Support teams to seamlessly introduce new storage subsystems into production. Escalations & Root Cause Analysis: Serve as an escalation point for

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Partner Operations Manager – Global Alliances & Channels This is an individual contributing role to help lead and drive operational excellence and accelerate global partner growth by optimizing our ecosystem's lifecycle for our premier AI-Powered Process Automation platform. Location: Chennai, India | Work Model: On-site About the Team The Global Alliances and Channels team at Appian is a fast-paced, dynamic organization that plays an integral role in driving Appian's growth globally. We are passionate about driving digital transformation by bringing Appian solutions that provide the speed, agility, and efficiency needed for enterprises to compete and grow. Our team is dedicated to supporting an extraordinary global network, ensuring our partners are fully equipped to deliver Enterprise-Grade Orchestration at scale. The Opportunity At Appian, our values of Intensity and Excellence define who we are. We set high standards, approach challenges with ambition, and hold ourselves accountable to achieve the best results. As a Partner Operations Lead, you will oversee local team members in Chennai while also delivering high-value operational support, executive administrative assistance, and improvements to support our global alliances experience. What You’ll Do Own the deal registration lifecycle for global partners, including deal eligibility validation, status monitoring, and escalation to ensure timely approvals, accurate CRM attribution, and program compliance. Act as the primary conduit between partner deal submitters, the alliance team, and field sales

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com . As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive. Amplitude is looking for a Senior Salesforce Platform Engineer to support the scaling and ongoing evolution of our go-to-market (GTM) systems. You'll own end-to-end visibility into our Salesforce platform, from day-to-day configuration and support to long-term architecture and improvement. As part of our GTM Engineering team, you’ll partner with Sales, GTM Operations, Finance, Product & Engineering, and GTM leadership to deliver well-governed solutions across Salesforce and connected platforms like CPQ, NetSuite, Amplitude, and Snowflake. What You'll Do Hands-on platform administration, configuration, troubleshooting, maintenance, testing, upgrades, and user support Maintain and optimize CPQ, pricing, quoting, and opportunity workflows to support the quote-to-cash process Serve as the escalation line of support for Salesforce, handling escalated i

Security Architect Location: London (Hybrid) | Practice Area: Technology & Engineering | Type: Permanent Safeguard the digital future of financial services. The Role We are looking for Security Architects to lead the design and implementation of secure, scalable solutions for some of the world’s leading financial institutions. You’ll play a critical role in shaping security strategy, informing architectural decisions, and embedding best practices across cloud and hybrid environments. This is a hands-on role with opportunities to mentor others and influence major change initiatives, using approved AI tools, automation and AI-enabled workflows where appropriate to improve the speed, quality and insight of security architecture activities. You’ll apply human judgement and responsible AI guardrails to ensure outputs are appropriately reviewed and escalated. What You’ll Do Develop enterprise security architecture strategies aligned with business and regulatory requirements, using approved AI-enabled tools where appropriate to accelerate research, analysis and insight Lead the design of secure systems, networks and applications across on-premise, cloud and hybrid environments Conduct threat modelling and risk assessments, define remediation strategies, and explore responsible AI and automation to improve the efficiency and quality of security analysis while maintaining human review Guide DevSecOps adoption by designing embedded security and controls within the SDLC, including appropriate guardrails, audit trails and escalation pathways for AI-enabled workflows Champion security awareness and mentor teams across engineering, architecture and delivery, encouraging responsible experimentation with approved AI tools where they can improve productivity and outcomes What We’re Looking For Extensive experience designing and implementing secure architectures across cloud and hybrid environments Experience designing solutions using Palo Alto, Microsoft or similar security ecos

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals. We have an opening within Envoy's growing Legal team for a Junior Legal Counsel to join us on a full-time basis. This role provides legal support to the in-house legal team across multiple jurisdictions in EMEA, applying a sound grounding in legal concepts and legal research to advise internal teams on straightforward matters and to assist, under supervision, on more complex matters. The role negotiates and drafts a range of commercial contracts, including in German, and coordinates with internal stakeholders to gather facts and timelines for legal projects, tracks matters through to resolution, and flags issues requiring senior input. The role requires adaptability, sound judgement on when to escalate, and the ability to work across different legal systems and languages. As an International Junior Legal Counsel, you will assist in managing legal matters related to our global subsidiary entities as we continue to grow organically and through M&A, including: Advise internal teams and triage requests. Serve as a first point of contact for internal legal queries; provide clear, practical advice on straightforward matters using approved guidance, playbooks and precedent, and identify and escalate more complex or high-risk matters to senior counsel with a recommended course of action. Assist on complex matters under supervision. Support senior counsel on complex or novel legal matters and projects; carry out preparatory analysis, draft initial positions and options, and help implement agreed strategy, working within clearly defined supervision and escalation lines. Negotiate and draft contracts, including in German . Draft, review and negotiate commercial contracts, NDAs and related agreements, including with G