Executive Communications Strategist Jobs

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . You'll join the Customer Experience and Engagement product team as its founding design hire, owning end-to-end design across Coinbase's AI-first customer support platform. The team builds the Help Center, Chatbot, Voicebot, and the premium Concierge support experience embedded inside the Coinbase app, with a mission to automate 90%+ of customer interactions by EOY 2026 while delivering the highest-quality support experience in fintech. You'll define the design vision across this full product surface and shape how millions of customers get help, driving measurable impact on automation quality, customer satisfaction, and Concierge revenue. What you’ll do: Own end-to-end design vision and execution across the full CX product surface, spanning Help Center, Chatbot, Voicebot, and the in-app Concierge support experience. Drive MVP and future-state concepts across the AI-powered support ecosystem, including self-service flows, conversational interactions, escalation paths, and proactive outreach surfaces. Lead design for Concierge, Coinbase's premium support product, translating a $50M+ revenue goal into a high-touch, differentiated in-app experience. Partner with Product, Engineering, and CX Operations to ground design decisions in real support data, automation performance metrics, and customer satisfaction signals. Shape a reusable design system p

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Coinbase's Financial Services & Loyalty (FSL) team is building the products that make Coinbase the best place to deposit, hold, and grow your money. As a Design Lead on the Financial Services & Loyalty team within the Consumer & Business group, you'll own design strategy and team leadership for the Loyalty pillar, including Coinbase One (CB1) membership, CB1 Card, and Advocacy. You'll drive the vision, quality bar, and execution for our most impactful consumer products! Lead design strategy and execution across Coinbase One membership, CB1 Card, and the broader Loyalty surface area, spanning multiple product and engineering pods Partner with senior Product and Engineering leads to shape roadmaps, drive alignment, and represent design in leadership forums Drive 0-to-1 strategic design work including membership evolution, retention mechanics, and rewards experiences Set and maintain a high quality bar across all Loyalty surfaces through structured review processes (design crits, DRRs, workbench sessions) Represent Loyalty design in exec-level reviews and cross-functional leadership syncs Required Skills and Experience: 8+ years of product design experience Proven track record leading design for subscription, loyalty, or membership products at scale (1M+ users) Experience partnering with senior product and engineering leaders to shape strategy, d

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Sourcing Analyst, you'll join the Source to Pay (S2P) organization within the Finance team and lead strategic sourcing across Coinbase's third-party services portfolio, spanning categories like CX BPO, marketing, professional services, and corporate functions. You'll independently own a broad pipeline of high-impact sourcing engagements, drive complex negotiations, and partner cross-functionally to deliver savings, reduce risk, and improve how Coinbase manages third-party spend. What you'll do: Own end-to-end sourcing for complex services engagements across categories such as CX BPO, consulting, marketing, people/benefits, and compliance, from intake through RFx, evaluation, negotiation, and contract execution. Lead commercial negotiations on pricing, SLAs, renewals, termination rights, and key business terms, partnering with Legal, Security/TPRM, P2P, and business stakeholders to structure deals that reduce financial, legal, and operational risk. Drive category-level insights by analyzing spend patterns, supplier concentration, demand signals, and market dynamics to identify consolidation, standardization, and improved commercial outcomes. Build business cases and decision support materials that articulate trade-offs, risks, and recommended actions for stakeholders and leadership. Design and adopt AI-enabled and automation-driven workflows to offload adm

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The Enterprise Applications & Architecture (EAA) team at Coinbase builds and operates the internal platforms and business systems that power Coinbase at scale. Within EAA, the CX Tooling product team owns the tools, workflows, and AI-powered systems that enable Coinbase's CX specialists to resolve customer issues quickly, accurately, and with empathy. As a Senior Product Manager, you'll own product strategy and execution for CX and AI tooling that sits at the intersection of internal operations and the external customer experience, building an AI-forward platform that leverages automation, intelligent routing, and AI-assisted resolution to raise the bar on speed, quality, and customer satisfaction. Location: Greater Charlotte, NC area (relocation assistance available) What you'll do: Own the product roadmap for a portfolio of CX and AI tooling, delivering end-to-end across discovery, requirements, launch, measurement, and iteration for the systems Coinbase's support specialists rely on to serve millions of retail customers. Drive identification and prioritization of the highest-impact problems in the CX space by partnering with frontline specialists, diagnosing operational pain points, surfacing automation opportunities, and translating them into clear product solutions. Build AI-integrated features that augment human specialists capabilities, including intellige

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly. What you’ll do: Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows). Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans. Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling. Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs. Build and run an

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We're hiring a Senior Staff Software Engineer to join the Blockchain Platform team within Platform and define the technical vision for the infrastructure that connects every Coinbase product to the broader crypto economy. This team builds and operates the nodes, indexers, wallets, and orchestration systems that power every core crypto action (send, receive, stake, bridge, wrap, and more) across 60+ blockchain networks and 300+ tokens. You'll lead the next generation of architecture for our wallet stack, indexing infrastructure, and asset identifier systems, directly shaping how millions of transactions execute with the speed, cost efficiency, and security our customers expect. What you'll do: Define and drive the multi-quarter technical strategy for Blockchain Platform, spanning nodes, wallets, indexing, and asset lifecycle, to support new chain integrations, new products, and significant growth in onchain transaction volume. Architect and evolve core platform infrastructure, including nodes, indexers, wallet systems, and liquidity primitives, for high availability, low latency, cost efficiency, and security at global scale. Lead end-to-end design and rollout of large, cross-team architectural initiatives (e.g., wallet stack rearchitecture, indexing stack redesign, asset identifier system), breaking high ambiguity into clear milestones and measurable outcomes. Drive

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Machine Learning Engineer on the CX Intelligence team within Enterprise Applications and Architecture, you'll build the AI-powered conversational systems that connect Coinbase's Help Center, chatbots, and agent workflows. The team owns the multi-agent platform powering Coinbase Chat and agent tooling, partnering with Conversation Design, CX, and Engineering to deliver secure, scalable automated support. You'll lead the design and implementation of a unified orchestration layer that coordinates interactions between vendor AI, internal multi-agent systems, and human participants, directly improving how millions of customers get help. What you'll do: Architect and deploy the orchestration layer that manages state transitions, context sharing, and intent routing across vendor and internal LLM frameworks in a distributed conversational environment. Build production-grade Python services that bridge advanced ML/AI research with reliable, measurable customer-facing products. Lead end-to-end project execution for complex ML initiatives, managing priorities, technical trade-offs, and cross-functional dependencies from design through delivery. Establish best practices for system design, coding standards, and AI/ML development workflows across the team. Mentor engineers on architectural integrity and modern AI/ML patterns, raising the technical bar for the broader team. Co

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Risk & Monitoring Analyst IV on the Operational Risk and Controls (ORC) team within Global Financial Crimes Operations (GFCO), you'll own quality assurance reviews of TMS investigations that support Coinbase's AML/CFT program. You'll strengthen consistency in case execution, surface procedural gaps, and partner across Operations, Compliance, Analytics, and Learning & Development to turn quality insights into measurable operational improvements. What you'll do: Review TMS cases against established QA rubrics, including core sampling for regulatory filings (SARs) and risk-based sampling across priority compliance areas. Lead calibration sessions, office hours, and structured analyst support to drive consistency and deepen understanding of complex procedural requirements. Conduct root cause analysis on thematic quality issues and translate findings into actionable recommendations for process, training, and procedural updates. Partner with second line of defense stakeholders and deliver timely, well-supported responses to review and audit findings. Build and present weekly metrics, dashboards, and trend analyses that highlight risks, performance themes, and improvement opportunities to senior stakeholders. Train new joiners, validate practice cases, and provide structured feedback to accelerate analyst readiness and quality performance. Required Skills and E

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Payroll Specialist on the Global Payroll team, you'll lead biweekly payroll processing for all U.S. salaried and hourly employees. The Global Payroll team manages end-to-end payroll operations across five continents, partnering with HR, Finance, Accounting, and Legal to deliver accurate, compliant, and scalable payroll services. You'll own the full U.S. payroll cycle, including equity-related payroll, and serve as the go-to resource for resolving employee payroll inquiries with speed and precision. What you'll do: Own end-to-end biweekly U.S. payroll processing for salaried and hourly employees, including daily payroll cycles for non-qualified stock options. Execute payroll input compilation from multiple sources, validating data for accuracy and completeness before each cycle. Drive timely resolution of employee payroll inquiries in Jira within SLA, performing root cause analysis to prevent recurrence. Partner with HR, Finance, and cross-functional teams to process employee changes in payroll and cross-check data accuracy. Lead timecard tracking and reconciliation to ensure alignment between timekeeping systems and payroll records. Support continuous process improvements by identifying opportunities for automation and efficiency gains in payroll workflows. Required Skills and Experience: Experience with multi-state payroll processing experience, with dem

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Software Engineer on the Consumer & Business Advanced Trading team, you'll architect and deliver Coinbase's next-generation trading systems for the IntX product, working from Singapore in close collaboration with the Trading team. This team builds the fastest, most reliable crypto trading infrastructure globally. You'll lead multi-quarter, cross-organizational initiatives that define how millions of customers trade, while mentoring engineers and raising the technical bar across the organization. What you'll do: Own the technical vision and architecture for mission-critical trading systems, including order management, execution engines, and reliability infrastructure. Drive multi-quarter projects across multiple engineering teams from design through production delivery. Lead system design and code review processes that elevate engineering quality and set standards for the trading stack. Partner with Product Management and Design to align product strategy with long-term technical bets and roadmap priorities. Shape the strategic direction of the trading platform by identifying high-leverage technical initiatives and driving consensus across organizational boundaries. Deepen engineering talent across the team by coaching engineers at various levels and developing the next generation of trading infrastructure leaders. Required Skills and Experience: 5+ yea

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Compliance Associate for Coinbase Luxembourg S.A., you'll serve as a strategic advisor and key second-line defender within the Luxembourg Compliance team. This team owns the compliance framework that keeps Coinbase aligned with regulatory obligations across one of our most critical European entities. You'll lead framework development, regulatory advisory, and CCO support, ensuring our compliance posture scales with the business and meets the expectations of Luxembourg regulators. What you'll do: Lead the drafting, maintenance, and updating of local compliance policies and frameworks, ensuring alignment with EU/Luxembourg regulatory requirements and group-level standards. Own the Compliance Monitoring Plan and execute thematic reviews across key regulatory obligations, partnering with the Central Compliance Testing & Assurance team to ensure second-line coverage and consistent methodology. Drive regulatory engagement support by preparing materials for inspections, regulatory queries, and governance bodies, and coordinating annual regulatory reports (e.g., AML Risk Assessment, RC Report, Annual Compliance Summary Report). Execute consumer protection monitoring across conflict of interest, transparency, and disclosure requirements, and support Compliance by Design reviews for new products and services. Support the coordination and handling of regul

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Staff Accountant on the Cyprus Finance team, you'll be responsible for the day-to-day accounting operations of Coinbase Financial Services Europe Ltd (CBFSE), our MiFID-regulated entity. You'll own critical accounting workflows including journal entries, reconciliations, and regulatory reporting to CySEC and the Central Bank of Cyprus, ensuring Coinbase's financial records accurately reflect our evolving crypto business across the region. What you'll do: Own daily operational accounting for CBFSE, including recording journal entries, preparing supporting schedules, and maintaining balance sheet reconciliations. Execute daily reconciliation reporting and other periodic regulatory submissions required by CySEC, the Central Bank of Cyprus, and applicable CIF frameworks. Partner cross-functionally with FP&A, Tax, Treasury, Source-to-Pay, and engineering teams to ensure proper accounting treatment and accurate financial reporting. Support internal and external audit processes by providing documentation, analysis, and timely responses within your areas of responsibility. Drive data analysis against business drivers to identify trends, resolve discrepancies, and recommend process improvements to strengthen accounting operations. Required Skills and Experience: 3+ years of experience in accounting or finance within a Cyprus Investment Firm (CIF), Big Four firm, or f

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As an Accounting Manager, GL Operations & Intercompany, you'll join the Controllership team to support Global GL Operations end-to-end month-end close processes and directly oversee Coinbase's global intercompany framework and general ledger functions. The GL Operations team ensures the integrity of our global consolidation, the accuracy of our general ledger, and the scalability of our financial infrastructure. You'll drive operational excellence across close, consolidation, and intercompany workstreams while supporting Coinbase's continued international growth. What you'll do: Own end-to-end month-end and quarter-end close processes across global entities, ensuring timely, accurate general ledger reporting and consolidated financial statements. Lead global intercompany operations including billing, cash settlements, transfer pricing execution, foreign exchange gain/loss analysis, and elimination entries. Partner with Tax, Treasury, Legal, and Finance Data to operationalize new intercompany agreements, entity launches, and transfer pricing methodologies into scalable processes. Drive the design, implementation, and documentation of SOX-compliant internal controls across GL operations and intercompany processes. Execute strategic GL projects including M&A integration, new entity set-ups, and ERP enhancements in NetSuite. Strengthen team capability by mentorin

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The Enterprise Applications & Architecture (EAA) Business Unit Delivery team builds and operates the internal platforms that help Coinbase scale. Within EAA, the Compliance CX Agent Experience team owns Agent Cockpit, the primary internal platform used by Coinbase's compliance agents and investigators to review cases, communicate with customers, access account and transaction data, and resolve compliance-related support queries. As a Staff Technical Program Manager, you'll own program delivery for this complex, high-impact platform, driving cross-functional execution to ensure agents and investigators have reliable, performant tools every day. What you'll do: Own the program management framework for Agent Cockpit, including roadmap tracking, intake and prioritization, sprint planning, dependency management, and cross-team delivery execution. Drive technical dependency coordination and platform migrations, translating upstream system changes (API deprecations, service integrations, data model changes) into internal delivery plans and engineering asks. Lead launch readiness and operational risk management, owning security review coordination, production approvals, testing governance, and escalation when critical-path items stall. Partner with Engineering on reliability, observability, and performance programs, including system health metrics, load testing, capacity

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission. Flexdrive builds the operational backbone for the future of mobility. As a leader in fleet management and a Lyft subsidiary, we're extending our expertise into autonomous vehicle (AV) infrastructure — managing the physical operations that keep AV fleets safe, available, and performing at scale. Our Nashville depot is the first proof point in a multi-market expansion, and we're building the leadership team to sustain and scale it. Reporting to the Senior Manager, AV Operations you'll be instrumental in owning and evolving the operational playbooks for our AV operations. You'll act as the primary operational leader , responsible for creating the strategic framework, executing complex projects, and ensuring the seamless functioning of our AV support infrastructure in close partnership with our AV technology partners. This role is for a hands-on leader with a unique blend of strategic foresight, project management excellence, and deep operational knowledge within the AV or complex fleet management space. If you thrive in ambiguous environments, are adept at building from the ground up, and possess the business acumen to drive efficiency and scalability, enabling our AV operations to thrive, we encourage you to apply. Responsibilities: Execution & Site Management Daily Operational Execution: Lead the day-to-day execution of critical operational systems and processes for our 24/7 AV fleet management operations, including depot layout adherence, vehicle flow (charging, cleaning, maintenance, staging, diagnostics), parts management, and data handling. Operational Resource Management: Manage operational resources (equipment, technology, consumables, staffing) efficiently on a daily basis to ens