Workplace Strategy and Operations Manager Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe's Workplace team is responsible for delivering welcoming, functional, and beautiful environments worldwide. We ensure that Stripe's real estate portfolio evolves to stay aligned with our mission and the needs of our users, while also ensuring efficient space utilization. As part of the team, you'll help scale Stripe's future workspaces, collaborating with stakeholders across the company. What you'll do Reporting to the Head of Workplace, the Strategy and Operations Manager will play a key role in driving cross-functional initiatives across our core Workplace pillars (Real Estate Strategy and Transactions, Environments (design and construction), and Experience (workplace services and programs), alongside high-priority 'interstitial' projects. You'll contribute to projects and programs that shape the future of Workplace at Stripe. With the ability to influence from a strategic and administrative perspective, you'll be instrumental in executing key cross-org initiatives and helping us move from strategy to execution while ensuring operational excellence. Responsibilities Assist the Head of Workplace in defining SOKRs and ensuring all pillars and cross-functional partners are aligned with the team's roadmap Lead cross-functional projects that don't fit neatly into one department. Support M&A integrations Identify bottlenecks in our current workflows and design scalable processes to remove them
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Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Complex Tax Operations team supports the TaxJar product and broader Tax Operations and Delivery teams by increasing operational effectiveness. The team resolves complex operational issues and escalations while helping the organization to support new capabilities before they scale. What you’ll do As technology evolves, so do our tax reporting requirements and filing capabilities. Our indirect obligations and filing requirements continue to grow with the business, and we are looking for someone who can not only maintain but help further build our path to global sales tax execution. This individual will need to be well versed in indirect non-US tax requirements, registration and filing, and be able to work with our talented cross-functional teams who support the indirect tax function. Responsibilities Own high-risk, cross-functional escalations that do not have a clear playbook Drive accountability through metrics, project tracking, and operational reporting Investigate recurring issues and identify root causes Partner cross-functionally to remove blockers and prevent repeat failures Serve as an escalation partner for issues requiring leadership visibility, root cause thinking, or coordinated resolution Support operational readiness and respond quickly to external changes impacting the organization Ensure timely follow-through and closure on issues, decisions, and action items Provide visibility into friction points, risks
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Procurement is part of Stripe Finance and owns the full supplier lifecycle and buying journey. The team sources and evaluates new vendors, renews and negotiates contracts with existing suppliers, and leads third‑party risk management and compliance activities to ensure suppliers meet Stripe’s standards. Procurement also drafts, reviews, and approves supplier contract structures and terms, aligned with Stripe’s risk appetite and legal requirements. What you’ll do We are looking for an experienced Sourcing professional to focus on establishing trusted business partner relationships in the technology space at Stripe with a “users first” approach to ensure early and active participation across the full lifecycle of strategic sourcing and procurement, including: category planning, sourcing strategies, RFx execution, supplier evaluation and selection, contract negotiations and management, and continuous improvements. You will play a critical role in ensuring Stripe's procurement aligns with our operational principles by contributing to our sustainable growth while fostering strong, ethical supplier relationships. Experience with complex software negotiations is required. Responsibilities Develop and execute strategic sourcing plans for designated categories, identifying opportunities for cost reduction, quality improvement, and process efficiencies Lead supplier selection, assessment, and contract negotiation processes, ensuring compliance with St
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe’s mission is to build the economic infrastructure for the internet. Risk and Compliance Engineering builds products to lower Stripe’s financial and regulatory risk at scale, while retaining a best in class user experience. We build user-facing products, and backend platforms to ensure Stripe’s users are compliant with regulatory and financial partner requirements. We protect Stripe’s brand while also protecting the company from financial losses that can put Stripe’s business at risk. The Risk TPM team is crucial to driving programs to address these challenges. What you’ll do As a Technical Program Manager in the Risk and Compliance space, you will play a key role across engineering, product, and strategy to drive programs that span across the Risk organization and Stripe. You will be responsible for the successful definition, cross-functional strategy, planning and execution of large-scale technical programs that help to solve complex problems and empower Stripe and our users. Responsibilities Execute on technical programs that require deep systems and engineering knowledge. Partner with Engineering Managers, Product Managers and other cross functional partners to define, scope, and drive large programs to conclusion. Develop, implement, and iterate on program management techniques, frameworks, and KPIs to achieve goals with well defined success criteria. Make substantial improvements to how the teams you work with communi
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Data Quality and Governance owns the infrastructure that makes Stripe's data trustworthy and findable - the Data Catalog, the Knowledge Graph Service, dataset tiering and governance standards, lineage tracking, and the quality scoring system (DQPD) that every engineering team reports against. They're the team that defines what "good data" means at Stripe and then builds the enforcement and measurement tools to drive adoption across the company. What you’ll do Responsibilities Lead the technical outcomes for a team of ambitious, talented engineers, providing mentorship, guidance, and support to ensure their success Build and operate large-scale data discovery, metadata, or catalog platform Develop strong subject matter expertise and manage the SLAs of data pipelines and full stack web applications that support critical stakeholders Collaborate with product managers and peers across the company to create/improve canonical datasets and data warehouses, use golden paths, and ensure Stripes and customers are using trustworthy data Leverage AI/LLM and Agents at scale to produce and analyze high-quality data on ambiguous problems Have the opportunity to drive the execution of key data initiatives for Stripe, overseeing the entire development lifecycle from planning to delivery while maintaining high standards of quality and timely completion Foster a collaborative and inclusive work environment, promoting innovation, knowledge sharing, and continuo
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Risk Program Management Office is a unique role that sits at the intersection of Operations, Go To Market (GTM), and Risk Compliance teams. Our mission is to enable users to seamlessly meet evolving compliance standards in a complex regulatory environment by bringing the right set of cross-functional stakeholders to enable their success. As an enablement function, we work with many teams including Operations, Product, Eng, GTM, and others. We are expanding our scope into one of Stripe's most consequential strategic priorities and launching in new markets. This work is new, fast-moving, and high-ambiguity — and we're looking for someone who thrives in exactly that environment. If you enjoy working on high-impact projects on a global scale, building programs from the ground up, and operating at the intersection of compliance, strategy, and execution — you'll love this role. What you’ll do People Leadership Recruit, train, and lead a global team of Program Managers; inspire, motivate, and enable individual development to promote career growth of direct reports. Develop both the long-term vision and strategy for the team and drive progress toward key metrics. Coach, mentor, and guide the team in program management and operations excellence. Build a strong team culture across a distributed, multi-timezone environment. New Markets Program Management Own end-to-end program management for a large and growing portfolio of programs, with a focus o
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Fraud Operations team works to identify, investigate, and resolve fraudulent activity before it impacts Stripe’s business or users. From merchant fraud to card testing and account takeover, our goal is to build a scalable, highly accurate organization of investigators to mitigate risk to Stripe and our users. The team is globally distributed and regularly coordinates with stakeholders across all regions. What you’ll do As the Manager of Fraud Operations, you will lead a team of high-performing fraud analysts and set an inspirational vision for the broader Fraud Operations organization. You will be responsible for driving the execution of short and long-term initiatives to futureproof the organization, ensuring it is well-equipped to scale and adapt to Stripe's highly complex and evolving fraud landscape. Responsibilities Inspire, motivate, and develop a high performing fraud investigations team, fostering a collaborative and results-oriented environment. Establish clear goals, provide coaching and feedback, and support the professional growth of team members. Set a strategic vision for the team and build the path to execute it in both the short and long-term. Proactively evolve the organization’s strategy to scale operations and address day-to-day challenges. Collaborate with and influence risk leadership and cross-functional stakeholders to identify the highest ROI investments for user experience, process improvement, and risk
About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe Terminal helps Stripe users extend their online presence into the physical world. The Terminal team’s mission is to make it as easy for businesses to accept in-person payments as the Stripe API has done for online payments. With Terminal, businesses can unlock in-person payments use cases that are right for their business model—whether it’s creating a flagship retail experience, extending their website to a pop-up store, or enabling a mobile point-of-sale at their next event. We are looking for: You will be responsible for all aspects of software development, which includes building, writing automated tests, and deploying software on our embedded payments platforms. This team works closely with partner teams throughout the hardware and software product lifecycle, from hardware manufacturing to Android application teams. What you’ll do Design, develop and maintain user interfaces and underlying functionality for embedded point-of-sale software that handle secure payment processing across several products simultaneously. Implement industry standard protocols to match product capabilities. Create, maintain, and execute application unit tests as part of Continuous Integration. Analyze bug reports and manage the defect resolution process (disposition issues, resolve issues, and report issue status). Work closely with QA staff to ensure appropriate test cases are created, maintained, and executed. Collaborate on system-side code, co
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Our Product Marketing team generates customer insights that shape Stripe's product strategy and leads go-to-market across our suite of products. It's a highly cross-functional role—we partner closely with Product, Engineering, Sales, Partnerships, and Demand Generation, and we work across the entire product lifecycle: from helping shape what we build, to driving launch and commercialization, to growing adoption post-launch. Market Intelligence is embedded within Product Marketing and provides product and GTM leadership with the insights, analysis, and recommendations needed to sharpen product-market fit and position Stripe effectively in the market. What you’ll do We're looking for a leader to manage the Market Intelligence team, define how it interlocks with partner functions across Stripe, and lead strategic initiatives to strengthen our market position. In this role, you'll be the connective tissue between market signals and Stripe's most critical product and GTM decisions—clearly articulating priorities that inform what we build and for whom. You'll partner with senior leaders across Product, Engineering, Sales, and Marketing, manage a team of market intelligence analysts, and communicate complex ideas in ways that drive real decisions. Success in this role requires equal parts analytical rigor, storytelling, and the ability to operate fluidly between high-level strategy and ground-level execution. Responsibilities Define the direction a
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As a leading player in the internet economy, Stripe has a responsibility to protect itself, our users, end customers, and the broader financial ecosystem from harm. Fraud Operations proactively reduces fraud, making it difficult and unprofitable for fraudsters to carry out attacks through Stripe. We build scalable, high-judgement investigation and review operations while minimizing user friction. We work across products, customer segments, and markets and serve as a core pillar of Stripe’s risk strategy. What you’ll do Stripe is hiring a Team Lead to develop a team of Operations Associates (OAs) within Fraud Operations in Bangalore. You will be responsible for the day-to-day operational execution and performance of your workflow(s), including queue health, SLA attainment, and decision quality. This role requires staying close to the work, remaining hands-on in complex casework (QA and targeted production), modeling high-quality decisioning, providing real-time coaching, and serving as the first-line escalation owner. You will also drive unit-level operational excellence. To be a fit, you will have a coaching mindset, proven ability to communicate at different levels, a track record of driving operational performance, and a passion for inspiring a team to deliver outstanding results. Responsibilities Manage a team of Operations Associates; set clear expectations, coach performance, and build a high-judgement culture rooted in strong decis
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Stripe Workplace team creates and operates inspiring, comfortable, and innovative spaces that bring Stripe’s culture and values to life and provide a foundation for achieving our mission. In this role, you will be part of the team that supports and builds food programs worldwide, from our food philosophy and safety standards to our vendor management and feedback systems. Our team is strategically distributed across all regions but operating as one cohesive unit that shares ownership of our entire global portfolio. To further strengthen our ability to provide real-time partnership across all time zones, we are looking for a leader as a Food Experience Manager to join us. This role reports to the Global Head of Food, and is based in South San Francisco. What you’ll do As a Food Experience Manager, you will be a key architect of our global food programs, based in our Oyster Point Headquarters, but with a worldwide impact. Responsibilities Global Program Builder: You will take the lead in designing, building, and documenting our scalable, global "playbooks" for core operational functions (e.g., vendor QBRs, new site launches, budget management). Drive Global Program Execution: You will be responsible for the successful execution of our global standards across a fluid portfolio of offices, which may span multiple regions. Your role is to ensure consistency, compliance, and high performance, regardless of location. Synthesize Global Data:
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Global Transformation Team is a small, high-leverage team with a global remit. We lead the programs that transform how ProServ works, so our users realize the full value of Stripe faster. That means making ProServ AI-native, building one prescriptive methodology that scales worldwide, and creating the knowledge systems that make every engagement smarter than the last. We care about craft, consistency, and landing change, not just shipping it. Everything we build is global by default, AI-native by design, and built to stick. If we do this well, the model we prove here becomes the blueprint for how Stripe transforms itself everywhere. What you’ll do As AI Product Manager for ProServ, you will own the roadmap that makes ProServ AI-native — sitting at the intersection of AI strategy, engineering execution, and organisational change. You will operate with significant autonomy and a high degree of ambiguity. The ability to influence without authority, build momentum x-geo, and translate strategic intent into real-world delivery is essential. Own the AI product roadmap for ProServ Deeply understand the needs of ProServ users by spending time with our teams, observing patterns across their feedback, and interrogating our data. We are users first, every roadmap decision should trace back to making their experience better Translate this into an AI strategy including a prioritised, executable product roadmap Work closely with the ProServ leadersh
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Growth Marketing is a team of performance-driven marketers and channel specialists. We partner closely with growth, creative, analytics, and regional marketing to drive revenue through self-serve and sales motions. We work globally, across all Stripe offerings and with all company segments - from startups to the largest enterprises. In this role, you’d be joining a global, cross-functional team dedicated to testing and scaling cutting-edge acquisition channels Our team helps Stripe increase the GDP of the internet by ensuring our web presence is perfectly optimized for the next generation of artificial intelligence and search technologies What you’ll do Stripe is seeking an AEO and GEO Marketing Manager to lead the channel. This individual will play a critical role in growing new user acquisition from platforms including ChatGPT, Perplexity, and Google AI Overviews. The scope of the role includes Generative Engine Optimization (GEO), also known as Answer Engine Optimization (AEO) or Large Language Model (LLM) Search Optimization, improving AI agent experience, and integrating AI capabilities to improve the performance and efficiency of search and answer engine channels. This individual will spearhead efforts by developing and executing a roadmap of activities and experiments to improve answer engine performance. They will have the opportunity to work closely with cross-functional partners including Growth Marketing, Content Marketing, Engine
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The recruiting team seeks to build the culture of Stripe by aligning the strongest global talent to our highest impact business needs. They focus on bringing Stripe’s operating principles to life in their recruiting processes, providing the highest-quality candidate experience, and leveraging data driven storytelling to influence the business. What you’ll do To further this important mission, we are looking for consultative and creative recruiters to grow and scale our Go-to-Market (GTM) team. The GTM organization at Stripe encompasses our Sales team, Marketing and Sales Development, GTM and Product Operations, and Professional Services. These teams are expanding in the region, focusing on bringing new users onto the Stripe platform, supporting our existing users' scale, and growing their businesses. You can expect high impact and wide-ranging responsibilities: owning full-cycle recruiting, driving hiring strategy, and delivering best-in-class candidate experience. This person must be a builder who thrives in a learning environment—unafraid to try new things, embrace new ideas, and welcome suggestions for how we can iterate on our processes. Responsibilities Develop and execute strategic sourcing plans to identify and engage top talent, ensuring a robust and inclusive candidate pool for current and future hiring needs Conduct regular market research and analysis to stay informed about talent trends, using insights to inform recruiting
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Our Finance teams don't just provide and process data, but own strategy, use technology to drive solutions, influence their business partners, and create company value. The Billing and Collections team operates in a fast-paced environment and collaborates with cross-functional and international teams. What you'll do In this leadership role, you'll be responsible for supporting the entire billing and collections process, ensuring accurate and timely invoicing, managing outstanding receivables, implementing strategies to optimize cash flow, and resolving complex billing disputes, while collaborating with sales, customer success, and finance teams to maintain positive customer relationships and financial health within the company. Responsibilities Build, develop, and lead a team to support global billing and collections deliverables Participate in building scalable processes to support global growth Execute internal control documentation and sign-off procedures Enhance and maintain existing policies and procedural documentation Drive end-to-end improvement of input processes to enable scale and productivity Develop, manage, and improve process metrics utilizing automation, lean practices, and process optimization to scale Escalate collection issues to relevant stakeholders when necessary Nurture deep, trusted partnerships with leaders across Stripe, showcasing the value of the Billing and Collections function and how it aligns with broader busi
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