Field Technical Support Representative in Canada

Field Technical Support — All Cities, Ontario, Canada. Apply via Workday.

Technical Support Manager About the role: We are looking for a technically skilled, self-motivated, customer-focused manager to lead a team of high energy Support Engineers. In this role you will be responsible for hiring, developing and mentoring team members as well as delivering against key performance metrics. You'll lead process improvements for customer and partner growth, retention, and excellence, while fostering individual contributions and driving cross-functional projects that spark innovation and collaboration. You need to be comfortable working in a fast paced environment and continuously challenge the team to step outside their comfort zone. Minimum Education Requirement This position requires a U.S. Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field. This requirement is a minimum and cannot be substituted by work experience alone. What You Will Be Doing Become a product expert and stay technically close to complex and critical customer escalations. Lead a team of exceptional product experts providing the Sigma user base with an excellent customer experience. Hire, develop and train a strong team of Support Engineers on an ongoing basis. Own strategic areas of the Support organization end to end, from strategy through measurable outcomes. Partner across Engineering, Product, Customer Success, Sales, and Marketing to solve customer challenges and drive cross-functional outcomes. Drive performance against key Support metrics, including CSAT, Initial Response, SLA, and Time to Resolution. Continuously refine processes to optimize efficiency, elevating customer support operations. Uncover golden insights within Support data, translating them into actionable strategies that improve customer experience, operational efficiency, and business outcomes. Develop a reputation for excellence, high credibility and integrity with

Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform. You'll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations. Minimum Education Requirement This position requires a U.S. Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field. This requirement is a minimum and cannot be substituted by work experience alone. What You Will Be Doing You will work with Sigma's customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues. Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance. Collaborate with cross-functional groups — backend, frontend, DevOps, design, product, and the go-to-market teams to create a first-class experience for users of our product. Participate in quarterly projects and perform periodic on-call duties to improve automation and processes. Qualifications We Are Looking For 2+ years of experience in a customer-facing technical role (Technical Support, Solutions Engineering, or Software Engineering) at a cloud or SaaS provider. SQL proficiency — strong grasp of JOINs, Partitions, Window Functions, Aggregations, CTEs, and sub-queries. SQL query performance troubleshooting and query plan analysis. Proficient in data modeling concepts. Ability to chart data into logical visualizations. A proven track record of building trust with customers and brin

About the Team OpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are looking for a leader to build and scale our Support Engineering team, which will collaborate directly with our strategic enterprise accounts, our product and engineering teams, as well as our field teams to solve some of the most difficult technical problems faced by our customers. You will lead one of the best technical troubleshooting teams at OpenAI, and our customers and Engineering teams will look to you for technical guidance in addressing the most technically difficult issues in our environment. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements. Working directly with our most strategic customers - You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with the OpenAI platform. This team will handle high difficulty situations and issues. The team will be global, providing 24x7 technical coverage for our customers. This will be an opportunity to build this new team from first principles - your leadership will determine the future of this organization. The ideal candidate will have a combination of technical capabilities mixed with strong leadership and systems building strength. This Toronto-based role is currently remote and is expected to transition to a

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Micron's Global Supplier Quality organization is seeking a Controller Quality Principal Engineer to lead the quality strategy, qualification, and continuous improvement of storage and memory controller (ASIC/SoC) manufacturers supporting Micron's SSD, embedded, and storage solutions portfolio. This is a senior technical leadership role responsible for driving controller supplier quality performance from design qualification through mass production and field support The successful candidate will collaborate across functions with ASIC Development Team, Compose Engineering, Product Engineering, Dependability, Manufacturing, and Commodity Management, as well as directly with controller IC vendors, foundries, third party reliability labs and OSAT (outsourced assembly and test) partners, to ensure controller quality, reliability, and supply continuity meet Micron's standards. This role can be based in Taiwan, Hyderabad, or San Jose and will work extensively across time zones with global partners and suppliers! Develops, evaluates, revises, and applies technical quality assurance protocols/methods to inspect and test in-process raw materials, production equipment, and finished products. Ensures activities and items are in compliance with both company quality assurance standards and applicable government regulations. Performs analysis and identifies trends in the inspection of finished products, in-process materials and bulk raw materials, and recommends corrective actions when vital. Ensures that established manufacturing inspection, sampling and statisti

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft’s Bikes & Scooters team is developing the future of micro-mobility and we are looking for a Mechanical Engineer to come in and help drive the development of our newest vehicles and sustain our fleet in operation. Responsibilities: Drive design decision by collaborating with product, engineering (EE/ME/FW/SW), reliability, and systems engineering teams Lead post-launch sustaining activities intended to support a smooth transition into production while maintaining high quality standards Derive technical architecture and engineering specifications from product requirements Use analysis to support engineering designs Lead sustaining and continuous improvement projects from concept through release and into field operations Work with GSM and Manufacturing teams to vet supply chain and production partners Prototype; create quick experimental mock-ups and meticulous mechanical models Research technologies and scope development opportunities Develop CAD databases and drawing packages, and drive handoff to manufacturers Support the build and test product development cycle, travel required Test failure analysis and solution validation to complete successful product development Conduct field failure analysis and solution evaluation Lead large projects from idea to positive execution Act on feedback to learn and grow Effectively communicate across cross functional teams to achieve results Experience: BS or MS degree in Mechanical Engineering or related technical field, and 5+ years of related industry experience Experience leading the development of a feature or module of a consumer product Strong foundation in mechanical engineering fundamentals, including solid mechanics, electromagnetics, thermodynamics, and knowledge of basic engineering materials and manufacturing processes Experience in perfo

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. With over half a billion rides and counting, Lyft is solving hard problems in a flourishing domain with a lot of data and creative solutions in Marketplace, Mapping, Fraud, Growth and beyond. We're actively building the next-generation Machine Learning (ML) platform for low-cost, ultra-immersive transportation to improve people’s lives using modern ML with peta-byte scale data. Our Machine Learning Engineers are excited to work on these challenging problems and redefine solutions to directly impact various aspects of Lyft's primary business. If you are a student with experience in machine learning workflows, passionate about solving challenging problems using data and working in a dynamic, creative, and collaborative environment, this opportunity is for you! Responsibilities: Contribute to the design, build, train and test of Machine Learning models Write production-level code to convert ML models into working pipelines Partner with Product Managers, Data Scientists, and fellow ML Engineers to frame Machine Learning problems within the business context Analyze experimental and observational data, communicate findings to support decisions Participate in code and spec reviews to ensure code quality and distribute knowledge Experience: Currently pursuing a Bachelor's, Master's, or PhD degree in Computer Science or a related technical field from a university in Canada (required) , with a graduation date between December 2027 and Summer 2028 (required). For any candidates who are master's students who worked between their bachelor's and master's programs: candidates should also have less than 2 years of relevant full-time work experience Available during Summer 2027 for the internship in Toronto Good understanding and knowledge of ML libraries like scikit-learn, Tensorflow, PyTorch, Keras, MXNet, et

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field. Technical Delivery Managers (TDMs) are responsible for two of our most important company objectives: (1) ensure our customers achieve remarkable business results through technology engagements and (2) drive customer growth through technology expertise, trusted advice, relationships, and, most importantly, demonstrated results. TDMs manage and deliver innovative solutions built on the Appian platform for our customers, overseeing all aspects of agile delivery for Appian led engagements, including risk management and impediment removal. TDMs also team closely with front-line sales reps to drive growth in strategic accounts and integrated deals. TDMs engage in all aspects of driving results and growth at strategic accounts, including: project management, account management, relationship building (both customers and partners), financial management, opportunity qualification, problem identification, project/use case definition, demand generation, services positioning, and account strategy. All of these activities are performed in partnership with Appian Sales, Appian Partners, and oth

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Revenue Technology Analyst on GitLab's Revenue Technology team, you'll help support and maintain the tech stack that powers our go-to-market teams. As our Revenue organization continues to grow, you'll help execute the workflows, standards, and ways of working that make it easier for teams to do their best work. You'll partner with Revenue Operations, Pre- and Post-Sales Strategy, Enablement, IT, and beyond to help identify process gaps, support integrations and automations, and translate business needs into technical solutions. You'll also help build and maintain a strong documentation and knowledge

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. We are looking for a Manager, Sales Engineering, based in Canada, reporting to our Senior Director, Sales Engineering. You will lead and grow the sales engineering organization for the core portfolio, including the Gen AI market, across the region in the US. You will align closely with GTM Sales Leaders, Product Management, and Engineering to execute strategic solutions and close deals for customers and partners. What you’ll do (Role Expectations) Recruit, mentor, and develop the sales engineering team Refine and scale core sales engineering processes including discovery, technical qualification, and proof-of-concept Partner with sales leadership and clients to design and present business solutions that drive revenue growth Work within a matrixed environment to promote and support the Zscaler portfolio through value-based selling Who You Are (Success Profile) You thrive in ambiguity. You're comfortable building the

Role Overview We are seeking a Staff Simulation Engineer to build an end-to-end aerial autonomy simulation stack at DoorDash Labs. This is a highly technical, hands-on leadership role focused on defining and implementing the simulation architecture that underpins autonomy development, validation, CI/CD testing, and pilot training. You will operate as the technical authority for simulation: owning core architecture decisions, developing key components yourself, and setting engineering standards. You will build and mentor a small, high-caliber simulation team while remaining deeply involved in implementation and system design. This role is ideal for someone who has built simulation systems from first principles, understands simulator internals deeply, and is excited to create a world-class platform from scratch. Key Responsibilities Architect and implement an end-to-end simulation stack for aerial autonomy at DoorDash Labs.. Develop high-fidelity simulation capabilities, including: Flight dynamics modeling Contact modeling and constraint handling Sensor and perception simulation Autonomy software-in-the-loop (SITL) integration Design and implement scalable simulation infrastructure to support: Regression testing in CI/CD pipelines Continuous validation of flight autonomy and autopilot software stack Mission-level testing and scenario generation Build cloud-deployed simulation systems to enable large-scale parallel testing and pilot training. Partner closely with autonomy, controls, and aircraft teams to ensure simulation fidelity and validation alignment. Establish technical direction, architecture standards, and performance benchmarks for simulation. Mentor and grow a small team of simulation engineers while remaining deeply hands-on. Required Qualifications Master’s or PhD in Computer Science, Electrical Engineering, Mechanical Engineering, Robotics, Aerospace Engineering, or a related field. 10+ years of experience in robotics or physics-based simulation. Deep expe

Ignite your curiosity. Solve the unsolvable. At Leidos, we do more than write code—we decode the unknown. Our San Diego-based research and engineering team takes on some of the nation’s toughest defense challenges using advanced signal processing, ocean remote sensing, and high-performance computing. We’re seeking a Software Engineer / Computer Scientist who enjoys solving complex problems and pushing the limits of performance. In this role, you’ll work alongside a multidisciplinary team of scientists and engineers with expertise in hydrodynamics, physics, acoustics, and signal processing to build impactful software that turns massive, complex data sets into meaningful insight. If you are motivated by innovation, energized by collaboration, and excited to see your work support real-world missions, this could be the right opportunity for you. What You’ll Do Collaborate with scientists and engineers to design, develop, and optimize advanced algorithms for next-generation radar, optical, and infrared sensor systems. Build scalable, high-performance backend systems for scientific computing in distributed environments. Integrate, refactor, and improve scientific codebases to increase efficiency and scalability. Translate and optimize existing code for GPU/CUDA acceleration and parallel or distributed execution. Test, document, maintain, and enhance complex software in Linux/Unix environments. Contribute in a collaborative environment that values technical excellence, creativity, and continuous growth. Required Qualifications Bachelor’s degree in Computer Science, Applied Mathematics, Physics, or a related field with 4+ years of backend software development experience, or a Master’s degree with 2+ years of experience. Equivalent experience may be considered in place of a degree. U.S. citizenship and the ability to obtain a Top Secret clearance; active Top Secret clea

About the Team DoorDash Labs, established in 2018, serves as the innovation hub for DoorDash, focusing on developing automation and robotics solutions to enhance last-mile logistics. The team's mission is to create technologies that support and augment human networks, aiming to improve efficiency for Dashers, merchants, and consumers alike. We’re ruthlessly focused on business impact. We are a highly senior team composed of former pioneers from a variety of different robotics industries. As of 2025, DoorDash has completed 10B lifetime deliveries. We’re focused on how to do the next 10B even better. About the Role We’re looking for a Senior/Staff electrical and firmware engineer who designs the board and writes the firmware for connected consumer and enterprise devices, including tablets, POS systems, peripherals, and emerging robotics applications. In this role, you will take connected devices from ambiguous user or business needs through system architecture, rapid prototyping, board design, firmware implementation, bring-up, field deployment, and production transition. The ideal candidate has a passion for building and shipping reliable hardware at scale and thrives in an environment that demands technical depth and high-quality execution across multiple concurrent programs. This is a build-heavy role on a small, senior team. You’re excited about this opportunity because you will… Own connected devices end to end, including: Own connected devices from an ambiguous product need through field deployment. Work across the hardware and firmware boundary instead of handing work between specialists. Explore uncertain product ideas through rapid prototypes and experiments. Make consequential tradeoffs on a small, senior team with direct exposure to users and field behavior. Key Responsibilities Translate user and business needs into an integrated electrical and firmware architecture. Design compute-based, mixed-signal boards incorporating processors

We deliver foundational systems that shape the future of how technology is used in a top performing quantitative equity fund that manages over $78+ billion USD in financial assets. This is a fantastic opportunity in the exciting intersection of finance and technology where investment decisions are made using technology. Quantitative equity funds use programmed investment strategies and as a result, our technology team is crucial to its success. The team is headquartered and deeply rooted in West Coast Vancouver. We place high value on maintaining an entrepreneurial spirit and creating a culture where each of us has opportunities to succeed. What You Will Do The technology infrastructure team plays an essential role through innovative technologies on our hybrid (on-premise and cloud based) platform: distributed computing, petabyte-scale data storage, containerization, non-traditional high-performance databases, process orchestration, monitoring, data visualization and DevOps. You own the entire technology infrastructure life cycle: Engineer and support software and systems infrastructure. Introduce new foundational technologies that advance our software engineering capabilities to the next level. Collaborate with our software development teams on support issues and improvements to our infrastructure tools, processes, and software. Act as a conduit between our application development teams, and IT, network security, and other stakeholders to align priorities and translate business requirements into technical designs. Improve systems infrastructure reliability. Gather and analyze metrics from operating systems and applications to assist in performance tuning, fault finding and business continuity planning. Design, plan and implement solutions in an entrepreneurial spirit. What You Bring Programming Knowledge – you have an undergraduate, graduate, or post-graduate degree in a computer-related field OR exceptional programming skills gain

Sigma is transforming how businesses run by delivering a high performance platform on the modern data architecture. As we grow the engineering team, we are looking for engineering leaders who want to build great products, devising product development, prioritization and execution strategy as well as developing a strong team providing career development, coaching, mentoring, performance evaluations, developing promotion cases, and other managerial responsibilities. About the role: We are looking for a self motivated, engineering leader eager to lead engineering teams with high performing engineers. You will need to be comfortable working in a fast-paced environment and support your teams to deliver incrementally against our roadmap. What you will be doing: Collaborate with cross-functional groups, executive team, field teams to devise business impact product strategy Enable the team to realize their potential and set them for achieving their career development goals Own execution and delivery of roadmaps, to help setup the business and your team for success Partner with the staffing team to recruit and build performing team Instill a strong sense of ownership and accountability within the team wherein members hold each other to a high bar Participate in discussions pertaining to the architecture and implementation techniques to represent, translate and optimize user directives into optimized queries You: Love working with world-class engineers, product managers, and architects to solve complex problems and enable business impact Have 5+ years of technical experience and 2+ years of people management experience Are opinionated and have great product sense make data driven decisions when unblocking the business Have hired, and developed high performing engineering teams Are curious, love to learn and to dig into new technologies to apply them when solving technical challenges Have demonstrated strong technical architecture and engineering skil