Global People Support Jobs

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Privacy Operations team is a pivotal part of the global privacy program at Stripe. Our vision is operational excellence—a team that is proactive, streamlined, and deeply embedded in the way Stripe works. Privacy Operations is the authoritative operational hub for privacy processes, enabling high-quality privacy experiences for users and data subjects, and owning clear and auditable documentation for internal stakeholders and external regulators. We partner with Privacy Legal and Privacy Engineering to protect user data. What you'll do In this role, you'll own the programs central to how Stripe handles privacy at scale. You'll drive end-to-end management across data subject requests, privacy impact assessments, records of processing activities, transfer impact assessments, and cookie compliance, making day-to-day decisions that keep operations regulatory-ready and auditable. You'll also identify where processes can be tightened or automated, and build the documentation and tooling that make the team's work consistent and sustainable. You'll work as a key connector between Privacy Legal, Privacy Engineering, and cross-functional partners across the company, translating global privacy requirements into practical operations. As a primary point of contact for incoming privacy requests, you'll handle triage and routing, and build the playbooks and response libraries that allow the team to deliver high-quality, consistent privacy experiences fo

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Did you know that only around 4% of the world’s GDP comes from internet commerce? At Stripe, we believe that this represents a future with almost limitless potential for innovation, creativity and global prosperity. While the promise of a global online economy is palpable, it doesn’t come without significant risk. Each day, bad actors disrupt the trust and safety of the internet and increase the barrier of entry for online businesses. The Financial Crimes team ensures that our platform remains safe, and that prohibited parties are not allowed to utilize our services. What you’ll do We are looking for someone who is passionate about fighting financial crimes and solving the puzzle of investigations, is naturally curious, and is comfortable operating in ambiguity and finding creative solutions. You will be responsible for conducting investigations and making account-level judgments and recommendations for regulatory reporting. You will be confident in looking through data, assessing various indicators, and making judgements on your findings. The right candidate for this role will have experience in financial crimes compliance, preferably within the fintech or e-commerce space Responsibilities Conduct a wide variety of analyses, including: Conducting screening (“watchlist” and “keyword”) reviews on merchants as part of Stripe’s sanctions program Analysing and investigating accounts for exposure to both listed persons and high-risk/prohibited jurisdictions

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Our Collections team focuses on effectively recovering overdue Stripe Capital loans while maintaining a positive user experience. We're committed to balancing the necessity of efficient collections with a customer-centric approach. By aligning with Stripe values and the PXO (Product Experience Operations) standards, we strive to enhance recovery rates and streamline our operations, ensuring clarity and support for our customers at every step. What you’ll do As an Operations Program Manager, you'll own and evolve the programs that drive our collections operations—while staying close to the work itself. You'll directly handle complex cases to build deep process knowledge and customer empathy, and use those insights to design scalable, data-driven improvements. Your work will span program strategy, hands-on casework, cross-functional collaboration, and operational scaling to improve key objectives such as recovery rates, customer experience, and compliance. Responsibilities Casework and Process Expertise — Own complex and escalated collections cases end-to-end, building firsthand understanding of customer pain points, process gaps, and regulatory nuances to inform program decisions Program Strategy and Execution — Design, launch, and manage collections programs aligned with business objectives, regulatory requirements, and customer experience goals Scaling and Process Optimization — Identify opportunities to automate, standardize, and scale col

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As a member of the Partner Solutions Architecture (PSA) team, you'll be responsible for providing technical guidance to Stripe’s partners. Our goal is to drive growth through co-solutioning, education and enablement with our partner organisation. The right candidate will be a critical technical liaison to the Stripe Partner Development Manager. This will involve creating comprehensive technical business plans for partners, including identifying, incubating and bringing to market service/solution offerings built on or with Stripe. A Partner Solution Architect is someone who is intellectually curious, motivated to win, open, and entrepreneurial. What you’ll do As a member of the team, PSAs build highly consultative trusted relationships with executives and technical decision makers in the customers' organisation to provide business and technical thought leadership, and become a trusted advisor in solving mission-critical business challenges. We architect business models with them so they drive new monetization opportunities and growth. Responsibilities Work with key AI partners to build out their Stripe capabilities and solutions to grow their business and drive non-linear growth Develop and execute enablement plans Be at the forefront of technical discussions & solution deep dives with partners on the value Stripe provides to their clients Engage with CTOs, engineering and other technical leads at key partners to share technolog

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team This role is open to remote candidates located anywhere within the Eastern Time Zone. The Cash Platform team is part of Stripe's Money Movement Services Platform. We manage Stripe's FX and cash positions across the globe, owning two of the most commercially critical problems in our business: delivering the best possible FX trades for our users, and optimizing the cost and routing of cross-border payouts across countries. Stripe recently launched its own in-house bank, enabling near-instant movement of funds across accounts worldwide—and Cash Platform is at the center of bringing that infrastructure to Stripe's products and, increasingly, to our customers. What you'll do You'll work closely with engineering teams across Cash Platform and Money Movement Services, cross-functional partners spanning Legal, Treasury, Financial Crimes, and Sales, and senior stakeholders inside and outside Stripe. You'll define the strategy and roadmap for Stripe's FX and cross-border payout products, drive cost optimization and routing decisions at scale, and help shape the path toward monetizing Stripe's in-house banking infrastructure for users globally. Responsibilities You are expected to: Deeply understand the competitive landscape and define clear benchmarks for where Stripe's FX and cross-border payout products need to be Own the product strategy and roadmap for Cash Platform, balancing near-term cost and performance optimization with longer-term platform m

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Startup Products team builds Stripe Atlas and other products that help founders start and run a company, from anywhere in the world. We believe that startups are one of the most effective ways to solve the world's problems, and we want to give founders a running start — and keep them running. We help founders form their company, raise capital, execute critical legal agreements, access the internet's best tools, and automate operations while feeling ambitious, smart, and assured. Our goal is to create more startups that get to product-market fit, fast. Our team is composed of high-agency, high-ownership product thinkers, who genuinely care about helping founders and making it easier to start and run a startup. Every person on the team is responsible for making our product the best it can be, and for ensuring our roadmap contains the highest impact ships for founders. What you’ll do As a product manager on the Startup Products team, you’ll gain a deep understanding of what early stage founders need to get their company off the ground, identify the most important pain points to solve, help set the product strategy, scope product features and technical infrastructure, collaborate with design, drive execution with engineering, craft product marketing, and plan for go-to-market. Responsibilities Deeply understand the needs of startup founders and learn how they use Atlas and other startup products. Stay at the front of the ever cha

Who we are About Stripe At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. About the team This role will be part of the Anti-Money Laundering (AML) Team within the Financial Crimes organization in SDC that is accountable for monitoring, investigating, and reporting suspicious activity indicative of money laundering and other financial crimes. What you’ll do We're looking for someone who is passionate about financial crimes and solving the puzzle of investigations, is naturally curious, and is comfortable operating in ambiguity and finding creative solutions. You will be responsible for reviewing and dispositioning Transaction Monitoring alerts, conducting AML Investigations, and drafting and filing Suspicious Activity reports (SARs) and Suspicious Transaction Report (STRs) with various Financial Intelligence U nits. Responsibilities Conduct AML Investigations from beginning to end, including conducting transaction analysis and open-source and public records research in various jurisdictions. Document in detail the rationale for the investigative process and recommendations of each review. Draft and file Suspicious Activity Reports (SARs) and Suspicious Transaction Reports (STRs) with various Financial Intelligence Units. Maintain operational excellence across various work

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Verification and Identity Platform (VIP) team is a core platform team that powers user onboarding and verification (KYC and KYB) worldwide and ensures continued compliance throughout the merchant lifecycle at Stripe. Our team safeguards user identities across our array of digital services, designing and executing a secure, effortless, and user-centered identity collection and verification environment. Our efforts cover a broad spectrum of identity-confirming scenarios, including identity proofing, risk-based, and adaptive verification technology. We provide an in-house smart orchestration ecosystem that allows us to integrate with multiple third-party data verification services, financial institutions, and regulatory bodies to build accuracy, reliability, and speed to verify accounts and businesses. We enable continued compliance at Stripe in an ever-evolving regulatory landscape by providing infrastructure that automates document collection, verification, and merchant communication for high-scale requirements refresh and accounts remediation programs. What you'll do In this role, you'll own the end-to-end strategy for how Stripe manages risk user experiences after onboarding. You'll define the journeys that allow millions of businesses to meet regulatory requirements—without losing sight of the user at every step. You'll work across engineering, design, and go-to-market to build verification and compliance infrastructure at global scale

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Stripe Brand Studio is a multi-disciplinary team that accelerates the awareness and trajectory of our brand. We craft the creative vision and strategy for different types of projects and audiences, and amplify them across various mediums, channels, objects to environments, and digital and physical experiences. The Stripe brand identity team is responsible for defining and evolving Stripe’s visual identity, and bringing the Stripe brand to life in new and impactful ways across surfaces. Our goal is to enable the creation of a coherent, high quality brand experience across the user journey, building recognition and trust in Stripe at every turn. We collaborate with other design systems teams to translate our brand for Stripe.com and Dashboard, and partner with teams across the company on high impact user-facing projects to create work that feels authentic to Stripe at scale. What you'll do Motion Designers at Stripe demonstrate a passion for the craft of movement and a deep understanding of how motion communicates brand character. As a member of the Identity team, you will be responsible for defining and elevating Stripe's motion language across new and existing surfaces. Motion designers at Stripe demonstrate passion for great design and for expanding, evolving, defining, and documenting flexible motion systems that achieve bar-raising quality and consistency for the brand at scale. The ideal candidate is technically fluent, crisply artic

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Link team builds the premier consumer network for next-generation commerce, leveraging our base of 300M+ registered consumers to pioneer the future of Identity, Consumer Finance, and AI-driven transactions. While our foundation was built on high-conversion merchant payments and a flexible digital wallet, we are expanding far beyond. We are building the infrastructure for a world where AI agents transact on your behalf, stablecoins go mainstream, and identity dictates how money moves. We think of Link as the wallet for the internet — and we're building for what's next. What you’ll do We are looking for an ambitious, impact-oriented product manager, who is passionate about scaling one of the fastest growing consumer financial networks. You will define and drive the strategy to create differentiated payment experiences for our merchants and consumers – giving consumers the freedom to pay with their desired payment methods across millions of merchants and merchants the benefit of increased revenue and lower costs without needing to contemplate the complexity of various payment methods. You'll operate at the intersection of payments complexity and consumer product craft, bringing structure to ambiguous markets and setting the direction for a team working on one of Stripe's most strategic consumer bets. Responsibilities Define Link's local payment method strategy and roadmap, building localized experiences for merchants and consumers glo

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Brand Studio lays the foundations that help Stripe accelerate. We do this by creating, evolving, and maintaining Stripe's high-quality, versatile, and forward-looking brand design systems, experiences, and advertising campaigns. We sweat the details. We make it seem effortless. Motion is at the core of how we bring the brand to life—from live event stages to digital campaigns, motion design is our most expressive storytelling medium. What you’ll do Motion Designers at Stripe demonstrate a passion for the craft of movement and a deep understanding of how motion communicates brand character. You will be responsible for defining and advancing Stripe's motion language across event experiences, digital surfaces, and mainstage scenic and creative content. You work at the intersection of design systems and cinematic storytelling, creating motion frameworks that scale while still feeling intentional and human. The ideal candidate is technically fluent, conceptually strong, crisply articulates motion decisions, and collaborates seamlessly with creative directors, producers, marketers, and engineering partners. Responsibilities Execute motion design direction across Stripe's internal and external event experiences—from concept through final delivery Contribute to and maintain Stripe's motion design system: principles, timing tokens, animation guidelines, and reusable motion components Create high-quality motion graphics, title sequences, animated bran

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Support Experience group develops and applies technology at all points of the user support journey to solve customer problems at scale, keeping millions of business running and unlocking growth across Stripe’s product suite. What you’ll do As a Product Lead for Support Experience, you will be devising strategy, developing product requirements, and driving execution for critical initiatives that create a world-class support experience for all of Stripe’s customers and users. You’ll be at the forefront of applied AI, solving problems for businesses and consumers, and redefining what great can look like. You’ll be leading and growing a team of experienced Product Managers who have a track record of delivering high-impact products that elevate the support experience for Stripe’s users and our user-facing support teams. Support is a high-visibility area at Stripe, and you’ll need to be comfortable orienting company leadership around your goals. Responsibilities Own and drive the product roadmap for the future of conversational AI and human support at Stripe Shape strategy, steer product requirements, and hold a high bar for the execution of high-impact initiatives that impact key segments and top customers. Partner with Stripe’s AI teams to unlock opportunities for serving users more effectively Build strong relationships with senior leaders across Operations to continually uplevel our human support functions Grow and coach a glob

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team You'll work closely with several teams of engineers and PMs to shape products used by Stripe employees across engineering, operations, finance, and beyond. This is a high-impact role for a designer who finds as much satisfaction in untangling complex workflows and dense information architectures as in crafting polished interfaces. What you'll do You'll take ownership of two spaces within our internal tooling portfolio—Developer Productivity, focused on ensuring every engineer at Stripe has the tools to be productive, and Collaboration, focused on knowledge discovery and communication at scale. You'll pair with an existing designer on the team to bring design quality and consistency to surfaces that are critical to how Stripe operates internally. Responsibilities Own end-to-end design for a portfolio of internal tools—from discovery and problem framing through interaction design, prototyping, and implementation support Partner with engineering and product managers to define product requirements and translate them into clear, usable, and well-considered design solutions Conduct lightweight research and usability sessions with internal users to validate decisions and surface unmet needs Contribute to a consistent design language across our internal tools suite, working in close coordination with the Sail Design team and the Stripe design system Make design trade-offs confidently, knowing when to go deep on craft and when to ship a pragmatic sol

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Financial Partnerships team sits within the Global Partnerships organization and is a key component of our success. Our team is responsible for developing and managing relationships with the global and regional banks that enable the Stripe product strategy and deliver new capabilities to Stripe users. Our team executes on high-impact, cross-functional product partnership initiatives across existing products and early-stage "up the stack" financial products. These partnerships have a significant impact on Stripe and are essential for us to offer products used by millions of our users. What you'll do We're looking for a Partner Development Manager to join the Financial Partnerships team. You'll be responsible for developing and executing the multi-year, global strategies for building our relationships across many of our most important banking partners. You'll focus on designing, scaling, and continuously improving mechanisms to deepen relationships with our partners, as well as highly impactful programs key to differentiating Stripe. As part of these efforts, you'll collaborate closely with cross-functional stakeholders (including Product, Engineering, Legal, Finance, Risk, etc.), and with the banking partners' executive teams. The successful candidate will have a demonstrated ability to manage and develop partners, think strategically and apply diagnostic thinking to business, product, and technical challenges, and earn trust with and inf

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The mission of Fraud Operations is to act as guardians of the global financial ecosystem by proactively reducing fraud, making it difficult and unprofitable for fraudsters to carry out attacks through Stripe. Fraud Ops is responsible for developing and maintaining scalable processes related to fraud analysis, card testing, account takeover, and financial partner investigation requests. We strive to improve manual fraud decisioning and enhance support experiences for users impacted by fraud decisions, all while enabling healthy growth for the business. What you'll do As a Payments Fraud Investigator, you will play a critical role in safeguarding our financial ecosystem by investigating high-risk accounts and identifying various forms of fraud. You will conduct deep-dive analyses of merchant accounts, lead cross-functional projects, and collaborate with stakeholders to enhance our fraud detection and prevention strategies at scale. Your expertise in fraud patterns and typologies will be essential in developing and enhancing investigative processes and programs. Responsibilities • Analyze high-risk accounts to identify fraudulent merchants, card testing, account takeovers, and other fraud vectors. • Lead root cause analyses to identify gaps in current systems, policies, and strategies, and determine enhancements and process improvements to address emerging fraud risks through collaboration with key stakeholders. • Drive cross-functional project