Global Reach Program And Franchise Standards Manager Jobs

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? We’re building Fin's Scaled Customer Success team to reach more customers, provide consistent high-impact outcomes, and lean even harder into what makes us unique: our AI-powered products (especially Fin) and deep domain expertise. As a Scaled Customer Success Manager, you’ll be the customer’s trusted guide—helping them adopt and embed Fin's suite at scale, extracting real value, and scaling processes so more businesses succeed, more reliably. If you’re excited by working at the intersection of AI, product adoption, and operational excellence—and you want to help define how scaled CS works in practice—this is your role. What will I be doing? &l

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? We’re building Fin's Customer Success team to reach more customers, provide consistent high-impact outcomes, and lean even harder into what makes us unique: our AI-powered products (especially Fin) and deep domain expertise. As a Customer Success Manager, you’ll be the customer’s trusted guide—helping them adopt and embed Fin's suite, extracting real value, and scaling processes so more businesses succeed, more reliably. If you’re excited by working at the intersection of AI, product adoption, and operational excellence—and you want to help define how scaled CS works in practice—this is your role. What will I be doing? Drive broad product adoption, with special focus on Fin and AI

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! This is an exciting opportunity to be the first Figma Marketing hire in Latin America, our newest launch market. Since launching the region in July 2025, we are looking for a Marketing leader to run marketing efforts across LATAM and drive strategic marketing initiatives focused on lead generation and revenue growth. In this role, you will develop and implement comprehensive regional demand generation and field marketing strategies to effectively reach, engage and convert our local audiences, collaborating in lock step with our sales teams. You’ll be focussed on up leveling our brand awareness, driving demand for net-new growth, and helping expand & retain our existing customer base. In addition, you will be responsible for hiring & overseeing a full-time marketing contractor, and sourcing / liaising with agency support (i.e PR & Communications or Event Production) as required. You’ll be part of the International Marketing Team and partner closely with Sales, Demand Generation, Events, and Design and Developer Advocate teams to connect marketing initiatives and tactics to the wider vision and mission of the business. This is a full-time role based in our São Paulo hub and requires fluency in both Portuguese and Spanish. What you'll do at Figma: Build the Demand Gen Strategy with Local Nuances: Work closely with marketing team members in both International and Global teams to adapt centralised campaigns/programmes to LATAM, driving consistent and impactful marketing result

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The CX Automation team within Enterprise Applications & Architecture engineers seamless, intelligent customer experiences by maximizing automation across support surfaces. As Senior Product Manager for the Help Center, you’ll own Coinbase’s primary self-service channel—where most customers first seek support. You’ll drive Automation Rate and customer satisfaction by building AI-powered search, personalized article experiences, and self-service workflows that resolve issues before they reach an agent. What you’ll do Own the Help Center roadmap across search quality, article strategy, AI summaries, and self-service flows serving millions of global customers. Improve Automation Rate and CSAT by identifying high-impact opportunities to deflect contacts via better self-service, smarter surfacing, and proactive resolution. Build AI-integrated search and content experiences with ML/LLM partners to enhance relevance, summaries, and contextual Quick Actions. Partner with CX Ops, Content Design, Engineering, and Data Science to maintain accurate, high-coverage knowledge across geographies and languages. Define and track funnel metrics (Automation Rate, Search AtR, CSAT, escalation rate) and use data to drive prioritization. Collaborate with internal platform teams and 3P vendors to keep chat, voice, and agent-tool integrations seamless and current. Required Skills a

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Internal System Org is at the core of Stripe to empower mission-critical financial domains including Finance & Strategy (F&S), Accounting, Tax, Treasury, Product Experience, GTM. We are the Financial Enablement team, acting as the centralized data analytics team for Internal System Org. Enable and empower F&S, GTM, Accounting, Product teams to achieve business goals, through dataset development, data analytics support, dashboards, AI, and operation efficiency enhancements. What you’ll do Responsibilities Perform data analysis, identify trends, conduct research, build visualizations, all to deliver objective, critical insights that fulfill team stakeholders’ business needs Work closely with cross-functional teams, including Finance & Strategy, Accounting, Product, Tax, User billing, Seller System, and Sales Ops teams, to align on financial goals and drive revenue growth Be the data strategy partner for our business stakeholders Reconcile complex dataset across complex finance systems Coordinate

Who We Are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About The Team The Solutions Architecture (SA) organization helps Stripe's most strategic customers design and validate technical solutions that drive their business forward. Within SA, our team builds the tools, workflows, and custom technical assets that make the broader SA org more effective—turning individual ingenuity into org-wide capability. We are looking for AI Engineers who are energized by working close to the business and the users we serve. You'll operate as an embedded, high-context engineer focused on the highest-leverage opportunities across the SA org—building production-quality tooling, supporting our most strategic engagements, and shipping automation that meaningfully improves how Solutions Architects work every day. What You'll Do As an AI Engineer, you'll be embedded directly with the Solutions Architecture team—building alongside them, deeply understanding their workflows, and shipping tools and automation that permanently change how they operate. Your measure of success is SA productivity: the engagements you've accelerated, the workflows you've transformed, and the tools you've built that the org adopts as default. Y

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Platform Velocity Sales team works with B2B Software Platforms to help them facilitate payments for their customers using our Stripe Connect product. Software Platforms, also known as B2B Indirect, are software platform businesses who serve other businesses. You will work with the next wave of startup platforms already using Stripe. As a key member of the Stripe Platforms team, you will manage and elevate relationships with a named account list while identifying new growth opportunities and ways Stripe can exceed expectations. What you'll do As an Account Executive (Existing Business), you will create partnerships between Stripe and the most innovative and fastest-growing software platforms in the world by helping them to understand how Stripe's online commerce infrastructure can make payments a competitive advantage for their businesses. Responsibilities Directly manage and cultivate a named account list while crafting comprehensive account plans aimed at winning and expanding business with upper middle market and enterprise companies. Build and sus

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As the Stripe user base and global footprint grow dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) provides operational leverage and expands the Stripe portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. Our support experience leverages deep understanding of our products, the financial industry and money movement, and our customers' products and users, and requires us to invest significant resources into building this experience ourselves with talented teams of Stripes. What you'll do As a Head of Learning and Quality, SDC, you will be responsible for building the strategy for both the spaces of Training, Learning, and Development and Quality, hiring and growing the teams, executing per plans, and playing a critical role in building a world-class organization that learns continuously and delivers excellent quality output. For Learning and Enablement, you will ensure a high and consistent bar for learning and development across all stages of the employee lifecycle, from onboarding t

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate net new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Commercial team is a high-velocity sales team focused on acquiring new, under-penetrated mid-market customers. As an Account Executive on the Commercial Hunter sales team, you’ll be responsible for sourcing and closing net new business, executing outbound sales strategies, and running end-to-end sales cycles to bring new customers onto Stripe. You’ll play a critical role in expanding Stripe’s reach by identifying high-potential prospects and converting them into long-term users of our platform. What you’ll do As a Account Executive, Commercial Hunter you will play an instrumental role in fueling Stripe’s growth by acquiring net new mid-market customers. In this role, you will also help build out a new team and go-to-market (GTM) motion at Stripe. Responsibilities Identify high-potential prospective users and use effective prospecting strategies to generate leads that drive net-new revenue growth in your territory Develop and implement scaled sales strategies for acquiring new customers and

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Solutions Architecture Team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success. We influence revenue growth across Stripe’s product portfolio, and collaborate with sales, support, product management, and Stripe’s executive team to provide the best experience to our most valued customers. What you’ll do As a member of the team, the Solutions Architect will build highly consultative trusted relationships with C-level executives and technical decision makers in the customer’s organization to provide business and technical thought leadership, and become a trusted advisor in solving mission-critical business challenges. You'll architect business models with them so they can drive new monetization opportunities and growth for both the user and Stripe. Responsibilities Be a key member of a Stripe account team with deep involvement in defining the customer strategy Identify and close new complex opportunities, and accelerate solution adoption. Understand and align with the customer’s product a

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team This function will be responsible for International Tax Reporting, as it pertains to our international entities and users, to include scoping the tax reporting requirements of new tax authority reporting regimes, supporting management of tax reporting to local Tax Authorities, audits and other international reporting tax matters with local Tax Authorities, working with our internal systems and technology leads on day-to-day matters, and much more. What you'll do You'll be able to work well with cross-functional teams. You must be able to communicate and promote international reporting tax advisory needs across Stripe and its subsidiaries, and communicate complex tax requirements in ways that are meaningful and useful to non-tax professionals. You'll be able to work with a high level of collegiality, working on projects spanning multiple teams. You'll be based in London or Dublin and report to the Head of Tax Information Reporting and Withholding, who is located in the United States. Responsibilities Be an international tax reporting subject matter expert (CESOP, DAC7, Merchant Acquirer reporting,

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Solutions Architecture team works with our largest, most complex users to understand their technical requirements and map those to Stripe technology. As a Solutions Architect, you will partner with Sales to technically qualify new business opportunities, demonstrate the art of the possible with the Stripe Platform, and design robust technical solutions to enable payment transactions, manage money movements and simplify financial operational processes. What you’ll do You are an experienced technologist with a blend of technical depth and strong business consulting skills. You can write code, but prefer to spend your time working with users to create Stripe solutions to support customer business objectives in complex, mission critical environments. You will think strategically about the art of the possible for the user’s business, and be able to clearly articulate that in a way that informs and builds confidence in Stripe’s technology. You should be able to engage and motivate cross-functionally both internally and within our customer’s organisations at all levels, from Cx to Product Enginee

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Product Sales is a team of deep functional and technical specialists who both lead and advise on deals for the most strategically important products in Stripe’s portfolio. Stripe is investing in growing its Link Product Sales team and as an Account Executive you will be a critical part of the team driving the growth of the Link network. Few roles provide such a direct impact on the growth of a top company priority. What you’ll do As an Account Executive, Link and Financial Connections, you will use your sales and product expertise to help drive growth of Link’s bank account network across a range of customers. You will collaborate with product, engineering, marketing, and other GTM teams to develop deep product and industry knowledge and drive complex deals. You will be instrumental in leading in depth product discussions with existing and prospective customers – and building and executing against our go to market strategy. You are an adept sales professional, capable of engaging in business-level and technical conversations at multiple levels of the organization. You are used to building value in competitive situations and enjoy working on products that require deep p

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Security Incident Response team is responsible for triaging and assessing the severity of incoming security alerts, responding with initial containment measures and escalating as needed to incident responders for further investigation and resolution. They analyze a variety of data sources to identify potential threats, collect requirements for operational enhancements to detection and response systems, and generally scale security processes. From external attacks to insider threats, our goal is to respond with speed and precision, remediate, and support the incident postmortem process. The team is distributed globally and regularly coordinates with stakeholders in North America, Europe, and Asia. What you’ll do You will leverage your security management experience to improve incident response capabilities at Stripe. You will manage a team of security analysts, investigators, and responders on the front lines of the incident response process, hiring, training, and evaluating their performance, providing technical guidance where needed, developing clear and consistent response procedures, and ensuring timely and effect

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Startup Products team builds Stripe Atlas and other products that help founders start and run a company, from anywhere in the world. We believe that startups are one of the most effective ways to solve the world's problems, and we want to give founders a running start — and keep them running. We help founders form their company, raise capital, execute critical legal agreements, access the internet's best tools, and automate operations while feeling ambitious, smart, and assured. Our goal is to create more startups that get to product-market fit, fast. Our team is composed of high-agency, high-ownership product thinkers, who genuinely care about helping founders and making it easier to start and run a startup. Every person on the team is responsible for making our product the best it can be, and for ensuring our roadmap contains the highest impact ships for founders. What you’ll do Responsibilities Design, build, and maintain, user-facing experiences, services, APIs, and systems Make effective tradeoffs that consider business priorities, user experience, and a sustainable techni