Global Services Principal in Dublin

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? We are looking for an experienced and ambitious Senior Sales Manager to lead our Continental Europe sales organisation. This is a critical leadership role responsible for driving revenue growth, developing high-performing sales talent, and executing our go-to-market strategy across key European markets. You will lead a team of Account Executives focused on acquiring and expanding relationships with mid-market and enterprise customers. The ideal candidate combines strong commercial leadership with operational excellence, coaching capability, and a passion for building winning sales cultures in fast-paced SaaS environments. What will I be doing? Lead, coach, and develop a team of Account Executives across Continental Europe Drive consistent pipeline generation, forecast accuracy, and revenue performance Support reps through complex commercial negotiations and multi-stakeholder sales cycles Build a culture of accountability, performance, and continuous

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Over the past twelve months, we’ve seen rapidly growing demand for Software Engineers who thrive at the intersection of deep technical work, customer impact, and product strategy. As Fin's AI Agent for Customer Service, Fin, becomes mission-critical for our most strategic customers, we’re building a team of Forward Deployed Software Engineers to help bridge the gap between customer needs and product innovation. As a Forward Deployed Software Engineer, you’ll work hands-on with some of Fin's most strategic customers, partnering closely with our R&D and Go-to-Market teams to design and deliver high-impact solutions. You’ll go beyond implementation — helping shape product direction, influencing roadmap decisions, and ensuring Fin delivers real, measurable business outcomes in complex, real-world environments. If you’re excited by ownership, creativity, and solving ambiguous problems, and you want to work at the frontier of applied AI while collaborating with world

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What’s The Opportunity? Fin is an AI-first company revolutionizing how customer service is delivered today. Our entire platform is driven by an advanced AI Agent who we call Fin, who blends automation with empathy, setting a new standard in customer support. At Fin, you’ll help shape the future of AI-first customer service, showing our customers the transformative power of artificial intelligence. By inspiring a bold vision and delivering impactful solutions, you’ll make AI-powered support not just possible, but a reality for our customers. About the Role: Fin is looking for an exceptional Solutions Architect to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R&D, and Engineering to ensure our customers

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. Fin is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our Helpdesk brings together the tools modern support teams need to deliver fast, effective service: an omnichannel inbox, AI-powered ticketing, real-time assistance from Copilot, automation, and Fin AI Agent. We are building a single system where human and AI agents can work together seamlessly, with the context and intelligence to resolve increasingly complex customer issues. What’s the opportunity? The AI Helpdesk is a major next step in the evolution of Intercom’s core product. We are shaping an AI-first Helpdesk that helps support teams work more efficiently, resolve more conversations, and deliver consistently excellent customer experiences. This role sits in a high-impact product organisation where the product vision and technical direction are continuing to evolve. You’ll lead an engineering team working closely with Product, Design, Customer Support, and AI/ML partners to tur

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The payments landscape is changing rapidly, with businesses and their customers relying on a growing mix of local payment methods, cards, wallets, bank payments, buy now, pay later, and digital currencies. Stripe’s Local Payment Methods (LPM) business is one of our fastest-growing payments businesses. LPM Foundations builds and operates the core platform that enables Stripe’s Local Payment Method teams—and their first- and third-party developers—to build, integrate, and run high-quality payment methods at scale. We turn complex product integrations into reusable, self-service platform capabilities so teams can launch new LPMs faster and reduce the long-term cost of operating them. This is a payments role with a platform and AI focus. We are building the foundations, interfaces, and workflows that let product and engineering teams use AI effectively to accelerate development, improve decisions, and scale reliable payments experiences globally. What you’ll do As an Engineering Manager, you will lead the LPM Foundations team at the center of Stripe’s long-term payments growth strategy. You will translate regional and strategic priorities into a focused platform roadmap, shape technical direction with your team, and drive execution across the systems behind critical payment flows. You will be deeply involved in engineering and design, while coaching, mentoring, and creating the conditions for an effective, inclusive team. Responsibilities Set the vision an

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you'll do As part of our growing, global Product Support team, you'll be a critical driver in delivering excellent user experiences. This role goes beyond basic troubleshooting—it's about using your technical expertise, problem-solving mindset, and project management skills to strategically improve our support systems, processes, and product quality. You'll own complex technical user issues and coordinate with cross-functional teams, including Engineering and Product, to drive them to resolution. A deep understanding of SQL and APIs allows you to engage with these teams effectively, analyse data to inform decisions, and propose solutions that drive operational efficiency. Your work focuses on scaling support operations, creating better user experiences, and pushing forward continuous improvements that align with our key metrics, such as Consumer Satisfaction (CSAT), Contact Rate, and Service Level Agreements (SLA). Responsibilities Analyse and troubleshoot complex technical issues through direct user interaction (email, phone), utilising SQL to extract and interpret data, and leveraging your knowledge of API documentation. Develop product and platform expertise, working closely with Engineering, Product, and Operations teams to diagnose and resolve user issues. Strategically optimise and scale support processes to enhance efficiency and improve the overall user experience, incorporating data-driven insights and metrics. Lead continuous improvement ini

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? We’re building Fin's Scaled Customer Success team to reach more customers, provide consistent high-impact outcomes, and lean even harder into what makes us unique: our AI-powered products (especially Fin) and deep domain expertise. As a Scaled Customer Success Manager, you’ll be the customer’s trusted guide—helping them adopt and embed Fin's suite at scale, extracting real value, and scaling processes so more businesses succeed, more reliably. If you’re excited by working at the intersection of AI, product adoption, and operational excellence—and you want to help define how scaled CS works in practice—this is your role. What will I be doing? &l

About the Team OpenAI Finance is responsible for ensuring the organization is set up for success in pursuit of its mission. The Tax team is a vital part of OpenAI, ensuring compliance with tax laws and regulations while optimizing the company's tax position. We work closely with various departments to provide tax insights and strategies that support the company's growth and financial objectives. About the Role We're hiring a Senior Manager, International Indirect Tax Compliance to own and continuously improve our end-to-end international indirect tax compliance process. This role will be responsible for driving timely, accurate compliance; maintaining audit readiness; and building scalable processes that improve visibility, control, and efficiency across the Tax function. You will oversee obligations across VAT, GST, DST, and other indirect tax regimes as OpenAI continues to expand globally. You will partner closely with colleagues across Finance and external service providers to ensure that tax compliance is well-controlled, well-documented, and supported by reliable data and processes. The ideal candidate brings deep international indirect tax compliance experience, strong judgment, and a genuine passion for leveraging technology to streamline and improve compliance operations. A strong interest in automation, analytics, and process improvement will be important for success in this role. This role is based in Dublin, Ireland. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Own OpenAI’s global indirect tax compliance operating model and end-to-end compliance lifecycle across VAT, GST, DST, and related regimes, ensuring timely, accurate, and controlled compliance across an expanding portfolio of jurisdictions. Lead registration lifecycle management, including threshold monitoring, obligation assessments, new registrations, amendments, and deregistrations, with clear governance over

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As a Sales Development Manager at Stripe, you'll drive Stripe's future growth engine by leading a team of inbound and outbound SDRs. You'll work with Stripe's Sales teams to build Stripe's sales pipeline. As a Sales Development Manager, you'll lead and coach a group of high-performing SDRs, helping them deliver on ambitious targets, as well as work directly with the team. We're looking for a self-starter who has demonstrated success dealing with ambiguity, operating in a high-growth environment, and solving problems with limited oversight. Ideal candidates will have management experience scaling a technology Sales Development team and superior communication skills. We take a data-driven, problem-solving approach to Sales Development, and look for someone who enjoys building—who will actively participate in the development of sales processes, the articulation of Stripe's value proposition, and the creation of key tools and assets to measure success. Stripe is not a typical company, and this is not a typical sales development function. If you're hungry, smart, persistent, and a great teammate, we want to hear from you. What you'll do Responsibilities Recruit, train, and lead a rapidly growing team of SDRs Contribute to both the long-term vision and strategy for the team and manage day-to-day operations Own and drive execution of Stripe's new business pipeline goals by understanding and analyzing top-of-the-funnel metrics, pipeline quality, and

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your Opportunity: Are you driven by the challenge of turning complex operational processes into seamless, high-performing systems? New Relic is looking for a Senior Revenue Operations Manager to own the technical and automation engine behind our Go-To-Market (GTM) organization. As part of the GTM Planning & Process team, you will sit right at the intersection of business strategy, field execution, and cutting-edge technology. You will serve as a strategic partner across our revenue organization, eliminating operational friction, scaling systems, and building solutions that directly impact our growth trajectory. What You'll Do: GTM Strategy & Automation: Drive the GTM technology roadmap (including Salesforce, Clay, and Salesloft). You will pilot emerging AI capabilities and transform manual steps into efficient, automated workflows. Technical Execution & Quality: Partner with cross-functional stakeholders to gather requirements and translate business needs into clear user stories, technical specs, and UAT testing plans. Data Governance & Analytics: Define key system-level performance metrics, build automated dashboards, and collaborate with Data & Analytics to maintain a trusted source of truth. Enablement & Change Management: Guide field adoption of new system features by creating clear documentation, leading enablement sessions, and executing change management strategies. Cross-Functional Alignment: Work closely with Marketing, Sales Operations,

The Incident and Escalation Management team (IEM) is part of Datadog's Global Support Engineering (GSE) organization. The purpose of IEM is to continuously improve Datadog's overall customer experience during incidents and critical moments. Datadog Global Support Engineering (GSE) is looking for experts with a background in Incident Management and Escalations handling to join our team to provide fast incident response and stakeholder ownership. In this position, you will play a role in providing communication, technical engagement and incident management for our global customers. You will also implement processes based on the lessons learned from each incident to limit further occurrence. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Drive the resolution of incidents and escalations while providing response and/or management to customers Design and implement real-time and proactive monitoring of customer's infrastructures Prioritize, manage, and own customer issues from start to finish Monitor and manage communications (sometimes public, sensitive and large scale) during incidents Collaborate with stakeholders across Datadog and its partners worldwide to enhance customer experience Lead projects to deliver operational improvements as Datadog evolves Create and review documentation as well as incident and escalation training Identify and troubleshoot recurring cloud infrastructure issues Hire and mentor stakeholders and peers in incident and escalation management Who You Are: 3+ years demonstrable Incident Manager experience (escalations is a plus) 1+ year of experience in Support, Network, Solutions Architecture, or similar IT role Bachelor’s degree in Computer Science, Information Science/Technology, Engineering or equivalent experience Fa

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. About the role: This role is based in Flexport’s new Dublin office and is one of the first Account Executive positions on the ground in Ireland. As part of the founding commercial team, you have the opportunity to build a completely new territory within Flexport — shaping the go-to-market approach, establishing the first enterprise relationships, and helping define how Flexport operates and wins in the Polish market from the ground up. You will be responsible for driving complex, high-value enterprise deals and establishing long-term strategic partnerships with large customers. This role owns advanced, multi-stakeholder sales cycles that often span regions, business units, and decision layers. You will be operating with a high degree of autonomy, shaping deal strategy, influencing executive stakeholders, and orchestrating cross-functional teams to deliver differentiated, value-driven solutions. Pipeline & Opportunity Ownership Own and close high-value, complex enterprise opportunities, consistently meeting or exceeding individual quotas. Build a strategic pipeline through self-prospecting, account planning, and SDR partnership. Proactively identify whites

MongoDB is seeking a Senior Manager, Financial Planning and Analysis (FP&A) to help build our global Corporate FP&A team. We’re looking for a Senior Manager who will work closely with senior finance leadership and play a critical role in shaping and managing the global forecasting and planning process. You communicate clearly and are able to successfully juggle multiple priorities. You are a driven self-starter who is able to work with senior leadership comfortably, takes tasks from start to finish and someone who enjoys working in a fast-paced, challenging environment. You are responsive and adapt quickly to change, embrace challenges and champion the advancement of analyses, financial planning tools, systems, and controls. The working model for this role is flexible. We are open to fully remote or hybrid in-office/remote in our Dublin offices. Responsibilities: Planning Systems & Financial Models: You’ll build stuff. Partner with the IT, People, & Finance teams to help modernize/automate our forecasting and planning tools. We’re on a multi-year journey to improve our financial systems and you’ll play a key role in defining requirements and implementing solutions for FP&A, while improving our recent migration to the Pigment financial planning system AI Automation: You’ll supercharge and standardize how we’re using AI across the FP&A team Forecast Coordination & Consolidations: You’ll bring order to a fast-moving planning ecosystem. Manage the company’s planning process/calendar and corporate-level forecast consolidation. This includes owning the planning calendar, and clearly communicating timelines, deliverables, and expectations with all planning stakeholders. You’ll also own the forecast reconciliation process to have a pulse on how the business is performing Management Reporting: You’ll tell stories (financial ones). Develop reporting to summarize data and facilitate decision-making for senior management including the CEO, CFO,

As a Senior Solutions Architect inside the Solutions Center of Excellence, you will serve as a strategic, technical partner in our most complex enterprise sales cycles. You are a recognized subject matter expert who empowers global teams and customers to achieve their mission by showcasing "the art of the possible" through deep technical expertise in Asana’s API, AI, and platform ecosystem. You will manage large, complex technical projects with our strategic customers, influencing both internal product roadmaps and external customer technology frameworks. This role is a transformation from one-off technical fixes to building the architectural foundation that orchestrates work at scale. This role is based in our San Francisco or Dublin office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What You’ll Achieve Strategic Team-Selling: Partner with Account Executives and Solutions Engineers to design innovative, integrated solutions that transform customer workflows and drive strategic business growth for Tier 1 accounts. Technical Validation & MVPs: Own the design and execution of technical proof-of-concepts (POCs) and minimum viable products (MVPs) that prove Asana’s value as a platform. Platform Evangelism & Enablement: Level up the broader Solutions organization by creating technical guides, reusable demo assets, and training programs on non-code and low-code technical engagements. Product Partnership: Serve as the "eyes in the field" for R&D, capturing insights from global enterprise engagements to influence the future roadmap of Asana’s API and AI capabilities. Architectural Leadership: Develop "before/after" architectural frameworks and

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the Team We are passionate about startups’ success, and building a strong community among founders and investors is core to Stripe’s mission of increasing the GDP of the internet. As the EMEA Head of New Business for Startups, you'll lead a significant organization of 30 AEs, including 3 direct-report managers, focused on New Business Acquisition across EMEA. You'll be responsible for orchestrating high-value deals, developing systematic approaches to New business acquisition and establishing Stripe as the strategic financial infrastructure partner for the highest potential startups in EMEA Responsibilities Build and lead a high-performing organization of 30+ AE’s through 3 regional managers, establishing consistent processes for user acquisition and growth Own the EMEA Startups New Business revenue targets, Personal involvement in strategic deals and deal analysis Develop and execute the long-term growth strategy for New Business Acquisition for Startups across EMEA, focusing on winning new logos and increasing product adoption Implement sophisticated sales methodologies to systematically identify who the best Startups to go after are, balancing the need to both capture the highest potential startups but also consider how to achieve scaled acquisition across a broader base Foster executive-level relationships with key prospects, serving as Stripe's senior representative in deals Create specialized str