Global Services Principal Jobs

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? As an Enterprise CSM, you’ll partner with our largest and most complex enterprise customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their teams to guide them through their AI Agent transformation with Fin — as both a Customer Agent and a Service Agent — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes. This role is an opportunity to shape how the world’s leading companies deploy AI to transform their customer and support operations — and to achieve strategic outcomes aligned to their business goals. What will I be doing? Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors across a focused portfolio of high-value enterprise accounts. Facilitate requirements gathering and process mapping for the customer’s standard operating procedures; document in clear, pre

Level Up Your Career with Zynga! At Zynga, we bring people together through the power of play. As a global leader in interactive entertainment and a proud label of Take-Two Interactive, our games have been downloaded over 6 billion times—connecting players in 175+ countries through fun, strategy, and a little friendly competition. From thrilling casino spins to epic strategy battles, mind-bending puzzles, and social word challenges, our diverse game portfolio has something for everyone. Fan-favorites and latest hits include FarmVille™, Words With Friends™, Zynga Poker™, Game of Thrones Slots Casino™, Wizard of Oz Slots™, Hit it Rich! Slots™, Wonka Slots™, Top Eleven™, Toon Blast™, Empires & Puzzles™, Merge Dragons!™, CSR Racing™, Harry Potter: Puzzles & Spells™, Match Factory™, and Color Block Jam™—plus many more! Founded in 2007 and headquartered in California, our teams span North America, Europe, and Asia, working together to craft unforgettable gaming experiences. Whether you're spinning, strategizing, matching, or competing, Zynga is where fun meets innovation—and where you can take your career to the next level. Join us and be part of the play! Position Overview: Come join the team at Zynga making an impact across all of the company’s games - Mobile Game Tech! Do you love developing data models and visualizations to help teams make strategic decisions? This analyst role is a key figure in our cost transparency efforts on the FinOps team, delivering critical insights into service costs. This position also provides dashboards, data visualizations, and analyses for areas that make our org effective at serving our internal customers, allowing all teams to make better decisions. What You'll Do: Lead financial analysis activities with regards to internal cost allocations for technology spend Lead data model design and data analysis aspects of the FinOps team’s software development, including close collaboration with other FinOps software engineers Engage wit

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Principal Software Engineer on the User Connections team, you will define the backend systems that power the social ecosystem ranging from Friending, Profiles (Identity + Expression), and other Social engagement. You will be a team lead, influence service architecture designs, and guide the team’s roadmap both in technical and product domains. Your work will power the Roblox ecosystem, helping people recognize and connect with friends & interests on Roblox, express themselves, and discover & engage with the best of Roblox through their connections. You will own critical features used by millions of users daily, such as profiles, names, online presence, co-play tools, as well as develop new zero-to-one features. You will drive company-level objectives for user engagement. If you are an experienced developer with a deep understanding of large scale systems and enjoy shaping engineering and product vision, you’ll be a great fit for this team. This role is based at Roblox HQ in San Mateo, CA (no remote option). You Will: Tech lead the engineering team Lead the design and implementation of scalable backend systems to support hundreds of millions of

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Principal Engineers at Intercom have the opportunity to lead the definition and execution of key strategic initiatives. You will work autonomously and be accountable for strategic execution in part of the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Group Engineering Managers on technical strategy and leadership. Learn more about our engineering culture at intercom.engineering What will I be doing? As an experienced engineer you will: Have a mastery of domain knowledge and work as a leader within the R&D org to drive key strategic projects. Provide assessments of project progress, risks and challenges to engineering leadership to help guide resource allocation and prioritisation. Contribute to our technical architecture as we grow. We scale to service requests from all ou

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Responsibilities Strategize and lead productivity, yield, quality, and cost improvement engagements with global sites and the network team via plasma process optimization, new/FOAK chemistry & hardware qualification , and CIP development collaboration with dry etch suppliers. Collaborate with cross-functional teams to drive breakthroughs in defect reduction, particle/residue control, CD uniformity, profile control, and chamber-matching across the global fleet. Develop the process and hardware CIP roadmap for Dry Etch — covering chamber parts, RF/match networks, gas delivery, ESC, endpoint, and plasma source upgrades. Drive process & hardware improvement with emphasis on safety, defect reduction, cost efficiency, throughput, quality, and sustainability across Dry Etch modules ( Conductor Etch, Dielectric Etch, Poly/Gate Etch, Metal Etch, High-Aspect-Ratio (HARC) Etch, Spacer/ALE, etc.). Partner with suppliers to establish equipment start-up acceptance criteria, chamber qualification flows, and tool service requirements ; work with global facilities to address new tool installation requirements (abatement, exhaust, RF compliance, gas/chemical infrastructure). Improve tool efficiency, WPD, and utilization across all Micron Dry Etch fleets through benchmarking, MAXOUT-style productivity programs, and pathfinding solutions . Set up IoT/FDC sensors and advanced chamber telemetry for defen

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Responsibilities: Strategize and lead productivity, yield, quality, cost improvement engagement with global sites and network team via process optimization, new/FOAK chemistry & technology qualification, CIP development collaboration with suppliers. Collaborate with cross functional team for breakthrough in defects reduction and particle removal efficiency enhancements. Develop roadmap for process and hardware CIP implementation Drive process & hardware improvement development with an emphasis on safety, defect reduction, cost efficiency, scale, quality, and sustainability in Wet Process (SWC, Bench, Scrub, Backside, Bevel, etc.). Collaborate with suppliers to establish equipment start-up acceptance criteria and tool service requirements, and work with global facilities to address new tool requirements. Improve tool efficiency and utilization across all Micron sites through benchmarking and innovative pathfinding solutions. Set up IoT sensors for defense line strengthening in Wet tools and develop new solutions for excursion prevention. Establish and improve process conditions and technology, upgrade process capability, and reduce production costs. Enable new solutions for energy savings, water conservation and waste reductions. Qualifications & Skills: Proven experience in process & hardware improvement and development within the semiconductor industry. Remarkable skill in developing a

Position Overview: We are seeking a skilled and detail-oriented company secretary to joint our UK based team as a Senior Corporate Services Associate . This is an exciting opportunity to work with a diverse portfolio of international clients, leading on the delivery of high quality corporate secretarial and compliance services across multiple jurisdictions. As primary day-to-day contact for our clients, you will play a pivotal role in ensuring compliance and building strong, trusted relationships that span the globe. Key Responsibilities Serve as lead client contact for assigned clients and coordinate the delivery of company secretarial services in collaboration with in-country experts. Respond promptly and professionally to client queries and requests, ensuring exceptional service and client satisfaction. Proactively monitor deadlines and ensure ongoing compliance with statutory and regulatory requirements. Prepare and file statutory documents including annual returns, confirmation statements, and regulatory filings with Companies House. Draft and review board resolutions, minutes, and other corporate documentation. Maintain data and document storage within Diligent Entities software. Support junior members of the team in developing their knowledge and skills base. Collaborate with internal teams and external partners to ensure seamless service delivery Apply strong organisational, analytical, and problem-solving skills to manage multiple priorities in a fast-paced environment Required Experience Minimum 3 years of experience in corporate secretarial or corporate services roles, ideally with international exposure Strong working knowledge of UK company law, corporate governance principles, and global compliance requirements Strong document drafting skills Good understanding of corporate structures and statutory obligations Exceptional attention to detail and commitment to accuracy

Our MDM team is seeking an experienced Principal Full-Stack engineer, to join an established engineering team. You will work on our D&B Connect application, a strategic self-service Master Data Management (MDM) platform that enables customers to cleanse, match, enrich, monitor, and manage their first-party data using D&B's Commercial Graph and D-U-N-S®-anchored data assets. This serves as our primary MDM customer-facing platform, accessed via web UI plus CRM, Marketing and Cloud Data Warehouse integrations with planned support for AI-driven headless access through MCP tools. The Principal Engineer (Full Stack) is responsible for working across the full stack, building highly scalable distributed solutions that enable positive user experiences and measurable business growth. This role needs to complete the assigned projects with end-to-end ownership. Team Overview Design and evolve enterprise-grade Master Data Management (MDM) platforms powering core business entities (e.g., customers, suppliers, leads, reference data) Address challenges in data quality , identity resolution , integration , and governance at scale Build highly available, resilient systems that support both real-time and batch workloads across global regions Collaborate with product, data, and platform teams to transform business needs into scalable technical solutions Key Responsibilities Work across the full stack, building highly scalable distributed solutions that enable positive user experiences and measurable business growth Partner with development and product teams to ensure product quality in a fast-paced Agile environment Partner with SRE team to deploy and manage data infrastructure on cloud platforms such as GCP or AWS<

Enterprise Architect - Cloud & AI Role Overview Jumio is not just processing transactions; we are pioneering the future of identity intelligence. To lead this transformation, you serve as a visionary AI Adoption Catalyst and Systems Architect , redefining our technical landscape. In this role, you aren’t a traditional gatekeeper—you are a Developer Advocate and mission-driven leader. You take end-to-end ownership of our architecture, positioning machine learning and GenAI at the heart of our DNA. Leveraging your deep expertise in AWS and cloud-native engineering, you provide the engine that empowers our developers to innovate at lightning speed, ensuring our multi-tenant SaaS platform remains the global benchmark for performance and scale. This is a mandate for a technical doer who thrives on the front lines. Building on our strong, scalable cloud foundation, you will actively champion the adoption of GenAI tools across the software development lifecycle while driving continuous architectural improvement, evolution, and operational cost optimization. Your proven experience in AWS is the toolkit you use to clear architectural roadblocks and optimize performance, enabling engineering teams to move with unprecedented velocity. As a strategic technical leader who stays close to the code, you inspire an AI-First culture. You bridge the gap between visionary enterprise design and pragmatic execution, driving cross-departmental impact while fostering self-service capabilities and cloud efficiency to ensure that as Jumio grows, our technology scales predictably and elegantly. Key Responsibilities End-to-End System Architecture & Optimization Own the technical vision for scalable, high-performance, cost-efficient systems. Define modern architecture patterns that enable growth, high TPS, and seamless scaling. Architect and optimize multi-tenant SaaS platforms, ensuring configurability and performance. Design self-service capabilities to reduce engineering overhead (e.

Enterprise Architect - Cloud & AI Role Overview Jumio is not just processing transactions; we are pioneering the future of identity intelligence. To lead this transformation, you serve as a visionary AI Adoption Catalyst and Systems Architect , redefining our technical landscape. In this role, you aren’t a traditional gatekeeper—you are a Developer Advocate and mission-driven leader. You take end-to-end ownership of our architecture, positioning machine learning and GenAI at the heart of our DNA. Leveraging your deep expertise in AWS and cloud-native engineering, you provide the engine that empowers our developers to innovate at lightning speed, ensuring our multi-tenant SaaS platform remains the global benchmark for performance and scale. This is a mandate for a technical doer who thrives on the front lines. Building on our strong, scalable cloud foundation, you will actively champion the adoption of GenAI tools across the software development lifecycle while driving continuous architectural improvement, evolution, and operational cost optimization. Your proven experience in AWS is the toolkit you use to clear architectural roadblocks and optimize performance, enabling engineering teams to move with unprecedented velocity. As a strategic technical leader who stays close to the code, you inspire an AI-First culture. You bridge the gap between visionary enterprise design and pragmatic execution, driving cross-departmental impact while fostering self-service capabilities and cloud efficiency to ensure that as Jumio grows, our technology scales predictably and elegantly. Key Responsibilities End-to-End System Architecture & Optimization Own the technical vision for scalable, high-performance, cost-efficient systems. Define modern architecture patterns that enable growth, high TPS, and seamless scaling. Architect and optimize multi-tenant SaaS platforms, ensuring configurability and performance. Design self-service capabilities to reduce engineering overhead (e.

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Observability Engineering owns the breadth and depth of observability and telemetry at Smartsheet. We build and operate the shared platform every engineering team depends on to understand how their software behaves in production (metrics, logs, distributed traces, RUM, synthetics, and AI/agentic telemetry) across a global, multi-region, commercial and government footprint. We are consolidating ownership of all of it into a single correlated platform, and treating telemetry as what it actually is: one of the largest and most valuable datasets at the company. It's a broad mandate with real scope to shape, and we hold this internal platform to the same rigor, reliability, and product standards as customer-facing software. As a Principal Software Engineer (Observability & Telemetry Data) , you will set the technical direction for how Smartsheet collects, models, stores, and derives value from telemetry data. This is an architect role: you will define the telemetry data platform and the standards that govern it, carry that architecture across engineering org boundaries, partner with our Data and AI Platform teams on Databricks and MLflow integration, and act as the company's definitive technical voice on observability. You will influence roadmaps you do not own, resolve the hard design trade-offs between fidelity and cost, and raise the technical bar for every engineer instrumenting a service. This full-time position reports to the Team Lead, Observability Engineering and can be located in our Bellevue, WA off

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Responsibilities: Strategize and lead productivity, yield, quality, cost improvement engagement with global sites and network team via process optimization, new/FOAK chemistry & technology qualification, CIP development collaboration with suppliers. Collaborate with cross functional team for breakthrough in defects reduction and particle removal efficiency enhancements. Develop roadmap for process and hardware CIP implementation Drive process & hardware improvement development with an emphasis on safety, defect reduction, cost efficiency, scale, quality, and sustainability in Wet Process (SWC, Bench, Scrub, Backside, Bevel, etc.). Collaborate with suppliers to establish equipment start-up acceptance criteria and tool service requirements, and work with global facilities to address new tool requirements. Improve tool efficiency and utilization across all Micron sites through benchmarking and innovative pathfinding solutions. Set up IoT sensors for defense line strengthening in Wet tools and develop new solutions for excursion prevention. Establish and improve process conditions and technology, upgrade process capability, and reduce production costs. Enable new solutions for energy savings, water conservation and waste reductions. Integrates AI-assisted tools and insights into daily work to improve efficiency, q

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Our India Global Capability Center isn't just supporting global operations—we’re leading global innovation. After scaling rapidly into a best-in-class hub, we deliver the product innovation and enterprise capabilities that accelerate our global growth, profitability, and scale. As we expand Smartsheet India, we're searching for talented and motivated Principal Software Engineers with expertise in Identity and Access management who are passionate about continuous learning and eager to grow along with us in a fast-paced, innovative environment. You Will Lead the design and implementation of Smartsheet's next-generation architecture, ensuring scalability, security, and performance for millions of global users. Define and drive architecture strategy, making key technical decisions that shape the future of the platform. Architect and evolve Smartsheet's Identity and Access foundation — spanning authentication, authorization, and identity lifecycle — ensuring it scales securely across enterprise, multi-entity, and regulated environments. Craft and drive the strategy for Agentic Identity, defining how AI agents authenticate, are authorized, and are audited across the platform, and establishing identity patterns for agent-to-service and agent-on-behalf-of-user flows. Review and guide technical project designs, providing feedback during design review presentations to ensure system resilience and scalability. Take ownership of cross-functional technical initiatives, aligning teams around common architectural goals while driv

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. At Toast, we are committed to empowering our customers by providing the technology, resources, and community they need to thrive. While our roots are in food service, we are rapidly expanding into adjacent markets and international territories. Our mission is to build a world-class publishing and configuration platform that supports the diverse needs of all Toast customers, regardless of their industry or location. As a member of the Configuration Platform team, you will be at the heart of Toast’s most critical infrastructure. We are the high-concurrency engine powering live system updates across the entire Toast ecosystem. Whether it’s a menu change in Ireland or a pricing update for a 100 location enterprise, it all flows through our systems. We empower our customers with the ability to transform their operations in real-time with consistency and reliability Why this team? Scale and Resiliency: We are the highest-trafficked service at Toast. Our platform is mission-critical to core operations like ordering and business management; if we aren't performing, the business stops. Expanding the Vision: We are advancing a sophisticated change management vision. We give customers the confidence and precision tools they need to manage complex configurations and run their global businesses with ease. Platform Enablement: Beyond serving end-users, we are an ever-evolving internal platform. We aim to empower other Toast engineering teams to build, deploy, and scale their own features quickly on top of our robust architecture. Future-Proofing: As our customer base grows at a phenomenal rate, we are re-architecting our infrastructure to handle increasing technical complexity and global scale. About this roll * (Responsibilities) Serve as the technical lead for the Config Platform t

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Responsibilities Strategize and lead productivity, yield, quality, and cost improvement engagements with global sites and the network team via plasma process optimization, new/FOAK chemistry & hardware qualification , and CIP development collaboration with dry etch suppliers. Collaborate with cross-functional teams to drive breakthroughs in defect reduction, particle/residue control, CD uniformity, profile control, and chamber-matching across the global fleet. Develop the process and hardware CIP roadmap for Dry Etch — covering chamber parts, RF/match networks, gas delivery, ESC, endpoint, and plasma source upgrades. Drive process & hardware improvement with emphasis on safety, defect reduction, cost efficiency, throughput, quality, and sustainability across Dry Etch modules ( Conductor Etch, Dielectric Etch, Poly/Gate Etch, Metal Etch, High-Aspect-Ratio (HARC) Etch, Spacer/ALE, etc.). Partner with suppliers to establish equipment start-up acceptance criteria, chamber qualification flows, and tool service requirements ; work with global facilities to address new tool installation requirements (abatement, exhaust, RF compliance, gas/chemical infrastructure). Improve tool efficiency, WPD, and utilization across all Micron Dry Etch fleets through benchmarking, MAXOUT-style productivity programs, and pathfinding solutions . Set up IoT/FDC sensors and advanced chamber telemetry for defen