Customer Success Architect (CSA) team provides technical expertise for the post-sales customer experience. Customer Success Architects are responsible for making sure that our customers are meeting their objectives. They are a vital component of our company’s success, working with customers, partners, and product teams to deliver success for our valued customers. CSA supports multiple post-sales roles including GTM, Support, & Product. What You Will Be Doing Sigma champion and product expert, customers will look to you for advice and expertise Advisor to our customers on technical best practices including Sigma best practices and patterns Performance and tuning Security including SSO, team organization, and row-level security Embedded and API access Related data products like CDW, ETL, and catalog tools Capture product feedback from customers and engage with the product team to improve our product roadmap Identify new use cases to grow accounts and find areas where Sigma can provide the most value to ensure renewals Cultivate customer references for the marketing team Design and develop software solutions for Business Intelligence and analytics products while providing technical expertise for post-sales customer success. Working directly with customers to understand business and technical requirements and implementing tailored analytics solutions in customer environments; advising customers on best practices for implementation, performance, security, embedded analytics, and API access; collaborating with Product Managers and Engineering teams to deliver and improve customer solutions; Documenting software and technical implementations; monitoring deployed solutions and troubleshooting complex technical issues; and learning product capabilities, release processes, and maintenance procedures to ensure successful customer outcomes. Qualifications We Need Minimum 10 years of business intelligence experien
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It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. The Role Block is looking for a Senior Technical Account Manager to support our Cash App Pay and Afterpay merchants across North America. This team keeps merchants healthy and growing through post-sales technical partnership that protects performance, surfaces opportunity, and drives commercial outcomes. You will serve as a trusted technical partner to our largest merchants, sitting at the intersection of product, engineering, solutions engineering, GTM, and merchant success. You will combine deep product and technical expertise with commercial acumen to proactively enable merchants - not just resolve issues - ensuring they are healthy, growing, and fully leveraging Cash App Pay and Afterpay capabilities. This is a hands-on technical role. You will use HTML, CSS, and JavaScript to analyze and creatively solve integration issues on merchant websites and in-store terminals, while partnering cross-functionally to support feature and product adoption at scale. You will translate merchant business needs into technical solutions that deliver measurable commercial outcomes. In this
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. The Role Block is looking for a Senior Technical Account Manager to support our Cash App Pay and Afterpay merchants across North America. This team keeps merchants healthy and growing through post-sales technical partnership that protects performance, surfaces opportunity, and drives commercial outcomes. You will serve as a trusted technical partner to our largest merchants, sitting at the intersection of product, engineering, solutions engineering, GTM, and merchant success. You will combine deep product and technical expertise with commercial acumen to proactively enable merchants - not just resolve issues - ensuring they are healthy, growing, and fully leveraging Cash App Pay and Afterpay capabilities. This is a hands-on technical role. You will use HTML, CSS, and JavaScript to analyze and creatively solve integration issues on merchant websites and in-store terminals, while partnering cross-functionally to support feature and product adoption at scale. You will translate merchant business needs into technical solutions that deliver measurable commercial outcomes. In this
At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 ABOUT THE ROLE We are hiring the next generation of product managers. AI has collapsed the work that used to sit between an idea and a working version of it, and for the first time, PMs can be true builders. The PMs who win in this era do not manage the work. They build the product, every day, with their own hands. A Senior Product Manager owns a meaningful surface of ClickUp and is accountable for whether it gets better. You decide what to build and why, then go build a working version of it. You prototype in Cursor and Claude when an idea is faster shown than written. You live in the data and the customer signal, and the time between spotting a problem and having something people can react to is measured in days, not weeks. The PMs who compound the most impact at this level are the ones who keep finding leverage that did not exist last quarter. KEY RESPONSIBILITIES Own the vision, roadmap, and delivery for a defined product surface, balancing near-term wins with longer-horizon investments. Run continuous discovery. Building and using agents to monitor and synthesize that part of your job. Write sharp PRDs and specs that give engineering and design what they need to move fast without ambiguity. Define success metrics before you build, track them after you ship, and iterate when outcomes do not match expectations. Prototype your own ideas using Cursor, Claude Code, and our Prototype Playground. Show the concept before filing the ticket. Collaborate cross-functionally with engineering, design, analytics, and GTM without needing to be managed through the process. Present your roadmap and results clearly
Who We Are Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it. You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. About the Role Verkada prides itself on maintaining a high hiring bar while bringing in diverse and unconventional backgrounds of driven individuals obsessed with their craft. You’ll partner closely with Sales, RevOps, Marketing, Finance, and Engineering to define, build, and scale our GTM systems, datasets, dashboards, and analytics workflows that drive sales across the funnel. This is a high-impact, highly cross-functional role at the intersection of business strategy, sales processes and tooling - ideal for someone who thrives in ambiguity, understands how sales organizations operate, and wants to build durable systems foundations at a high-growth company. This role will report into our Senior Director of Sales Strategy & Operations. We are committed to a thriving in-office culture. This role requires that you be on-site at our HQ in
About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role Anthropic's business metrics change quickly. New models, products and pricing land every few weeks, and each one moves the numbers in ways leadership needs to understand and act on quickly. The Finance Analytics & Business Intelligence team is hiring a senior individual contributor to own how finance leadership reviews key business metrics. You'll run the weekly company metrics update and forum, explain what is driving revenue and usage across products, customers and models, and turn open-ended business questions into clear, data-driven answers. You'll also build what makes those answers repeatable and scalable: governed metric definitions, executive dashboards, and Claude-powered workflows for recurring analysis. The work is technical, fast-moving and highly visible, and it spans Finance, Product, Go-to-Market, Data Science and Data Engineering. In this role, you will: Own the weekly company metrics update and forum: shape the story the numbers tell, evolve the structure and content as fast as the business changes Define the metrics that matter: help establish the headline KPIs leadership uses to track the business, and the driver views beneath them. Surface macro trends: explain what is driving growth across products, customers, and channels, and flag leading indicators early Lead deep dives on executive questions: take a broad question from leadership, put a measurement approach around it, and work with partner teams to deliver a clear, defensible answer Track performance against plan: explain where actuals differ from forecast and why it matters Partner across teams: work with finance leadership, product and GTM
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's mission is to increase the GDP of the internet — and we do that responsibly. The User Risk Strategy (URS) function is at the heart of that responsibility: it is the team that defines who Stripe can do business with , on what terms, and how those standards are maintained and enforced at scale. The function sits within the First Line of Defense in Stripe's Risk organization and is the authoritative owner of Stripe's supportability framework. We are looking for a seasoned leader to own and evolve the URS / Supportability function as a Manager of Managers (M2). In this role, you will lead a team of risk strategists and analysts across Ecosystem Strategy, New Product Enablement, User Insights & Enablement, Platform Risk Strategy, and Enforcement & Monitoring Strategy (EMS). You will be a senior leader in the Risk Strategy organization, shaping the direction of Stripe's supportability ecosystem and driving cross-functional decisions that directly influence Stripe's ability to grow safely. In this role, you will report into the Head of Risk Strategy and partner closely with Product, Engineering, Legal, Financial Crimes, Financial Partnerships, Operations, and GTM leadership. What you’ll do Responsibilities Strategy & Vision Own the long-term vision and strategy for Stripe's User Risk / Supportability function, ensuring legitimate users can use Stripe while protecting Stripe's financial platform, brand, and regulatory s
About the Role We’re looking for a Senior Director of Product Management to help define and drive our next phase of growth. Our team owns the end-to-end product-led growth journey, from developer acquisition and onboarding through activation, adoption, monetization, retention, expansion, and sales handoffs. We use customer insight, data, and experimentation to reduce friction, accelerate time-to-value, grow revenue, and increase long-term customer value. This is a high-impact, strategic role that requires strong leadership, creativity, strong product sense, and the ability to mentor a team of high-performing Product Managers. You’ll be expected to lead your team, but also influence across the Product and Technology and Marketing teams, build cross-functional relationships, and elevate the team’s overall strategic thinking and execution. What You’ll Do Develop a clear, cohesive product-led growth strategy for both MongoDB Community Edition and MongoDB Atlas translating that strategy into testable hypotheses, measurable growth outcomes, and a prioritized experimentation roadmap Identify and validate opportunities to expand into new user segments, improve onboarding and activation, accelerate time-to-value, and strengthen product education across the developer journey Own the growth measurement and experimentation framework across acquisition, activation, adoption, retention, expansion, and sales handoffs, using product and customer insights, rapid testing, and structured learning loops to identify friction, prioritize investments, measure impact, and scale what works Mentor and guide Product Managers to think more broadly and creatively about the customer journey, instilling a culture of innovation and strategic problem-solving Partner closely with Engineering, Design, Marketing, Sales, Finance, and other go-to-market teams to shape and launch growth initiatives, align product and GTM strategy, and identify opportunities across packaging, pricing, and mone
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! The Self-Service Experience Lead owns the self-service experience layer that coordinates across Trustpilot's customer-facing AI, knowledge, and digital experience surfaces, including the Help Center. As Trustpilot's self-service capability matures, this role provides the vital orchestration function ensuring AI agents, a governed knowledge base, and digital experience tooling work together toward a shared, inclusive goal: helping all customers effortlessly resolve their needs without requiring human intervention. Sitting within our Digital Customer Support team, your mission is to bring our "Smart Tools, Trusted Help" vision to life. This is an empowering, end-to-end ownership role for the self-service experience — responsible for shaping what an accessible, seamless digital support experience should deliver. You will track and drive containment targets, manage the self-service roadmap to proactively solve customer challenges, and ensure that cross-functional investments across AI, knowledge, and digital tooling are sequenced collaboratively to drive meaningful, measurable outcomes for our global community. What you'll be doing: Co-create and maintain the Digital Customer Support self-service roadmap across AI agent capability, knowledge quality, and digital experience channels. Track, analyze, and transparently report on self-service containment rates and performance metrics, translating community data into actionable, empathetic insights. Act as a collaborative bridge between Digital Customer Support and Trustpilot's GTM, Product, and Engineering teams to ensure diverse platform needs are clearly articulated. Orchestrate inclusive cross-
About the Team OpenAI Finance ensures the organization is positioned for long-term success as we pursue our mission. The Order to Cash (OTC) team oversees the complete flow of commercial transactions from order intake and provisioning through billing, collections, and cash application — ensuring accuracy, compliance, and operational excellence in support of OpenAI’s mission to ensure artificial general intelligence benefits all of humanity. About the Role We are looking for a senior, hands-on operator to own Order Management and Billing execution across OpenAI’s cloud marketplace and partner ecosystem, including platforms such as AWS, GCP, Oracle Cloud, GovCloud, and future channels. This senior individual contributor role will translate partner requirements into scalable workflows and ensure launch readiness, accurate billing, and reliable daily execution. As a senior individual contributor within the Cloud Marketplaces team, you will own the end-to-end order-to-invoice lifecycle for your assigned portfolio. You will ensure that private offers, commercial terms, provisioning, pricing, usage, billing data, credits, settlements, and partner-specific reporting flow through our systems accurately, on time, and with audit-ready controls. You will implement and continuously improve the common cloud marketplace operating model, lead cross-functional execution for your assigned portfolio, and surface risks, requirements, and improvement opportunities. You will partner across Revenue Systems, Product, Engineering, GTM, Finance, Partner Operations, and external marketplace stakeholders. This role is critical to building the operational backbone for OpenAI’s expansion across cloud marketplaces and government-cloud channels. You will combine deep operational judgment with process and control execution, automation, clear communication, and hands-on problem solving to improve billing reliability, partner experience, customer outcomes, and financial integrity at scale. This role
We're looking for a senior technical consultant who thrives across the full arc of a complex technical engagement, from pre-sales scoping and architecture through hands-on delivery and handoff. As the sole Technical Services presence in EMEA, you'll work with our most strategic enterprise customers to design and implement custom solutions on the Asana platform, partnering closely with Account Executives, Solutions Consultants, and Customer Success Managers to move deals forward and deliver with excellence. You'll write code, shape architecture, and engage directly with IT and business leaders, bringing the same rigor, standards, and craft that define Technical Services globally to every engagement you run in the region. In the pre-sales motion, you'll partner with AEs and SEs to assess technical feasibility, define scope, and shape deal strategy for complex enterprise opportunities. In the post-sales motion, you'll own delivery end-to-end, designing and building scalable solutions using the Asana platform and third-party APIs, advising customer engineering teams on integration architecture, and helping customers unlock new value through AI-powered workflows, data migrations, and custom automation. You'll work alongside Implementation Managers to coordinate delivery, align on project milestones, and ensure a seamless customer experience from kickoff through close. You'll operate as a high-trust extension of the global Technical Services team, bringing a sharp customer-centric perspective from EMEA back to the central practice and contributing to how we evolve GTM offerings, delivery frameworks, tooling, and the Asana developer platform. A core part of this role is establishing consistent, globally-aligned ways of working across EMEA, applying the same playbooks, delivery standards, and engagement practices that define Technical Services everywhere. This role is based in our Dublin office with an office-centric hybrid schedule. The standard in-office days are Monday,
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Position Description As the Community Content Strategist you will build and execute the content strategy that elevates our Okta and Auth0 customer communities into an authoritative destination for identity and security experts. Working closely with the Customer Content, Social Care & Advocacy, and Community Engineer teams, you will turn real-world community expertise and discussions into high-quality content that drives engagement, supports generative search discoverability, and surfaces GTM intelligence across the business. Job Duties and Responsibilities Own content strategy and programming: Identify, cultivate, and publish expert-driven content that elevates community voices and builds trust across the Okta and Auth0 communities. Design and run the content programs (e.g. technical deep-dive series, AMAs and member features) that drive meaningful engagement, establish the community as an authoritative destination, and position our most knowledgeable members and internal experts as credible voices in the identity and security space. Identify and cultivate Community Champions : Ensure C
About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. About the Team Our AI Advisors are where the promise of the platform becomes real for our customers. We act as trusted advisors — to our customers and to each other — partnering across Sales, Product, Marketing, and Professional Services as one team working towards the same outcome: customers who see measurable value and keep coming back for more. AI is part of how we get there — sharpening the insights we bring to every customer conversation. We lead with a customer-first mindset, take ownership of the results we commit to, and bring the curiosity to keep learning as the way our customers' work continues to evolve. The Role We're looking for a strategic, data-driven Senior GTM AI Advisor to partner with customers in maximising value from our platform — leveraging AI to drive efficiency, adoption, and business outcomes. This role blends traditional CSM responsibilities with a strong focus on AI enablement, insights, and automation. AI is transforming how our customers operate, and this role makes sure they adopt it while they realise its full value, moving from manual processes to intelligent, automated workflows that drive real business impact. Success in this role shows up in the numbers our customers and Outreach both care about; Net Revenue Retention, Gross R
About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. About the Team Our AI Advisors are where the promise of the platform becomes real for our customers. We act as trusted advisors — to our customers and to each other — partnering across Sales, Product, Marketing, and Professional Services as one team working toward the same outcome: customers who see measurable value and keep coming back for more. AI is part of how we get there — sharpening the insights we bring to every customer conversation. We lead with a customer-first mindset, take ownership of the results we commit to, and bring the curiosity to keep learning as the way our customers' work continues to evolve. The Role We're looking for a strategic, data-driven Senior AI GTM Advisor to partner with customers in maximizing value from our platform — leveraging AI to drive efficiency, adoption, and business outcomes. This role blends traditional CSM responsibilities with a strong focus on AI enablement, insights, and automation. AI is transforming how our customers operate, and this role makes sure they adopt it while they realize its full value, moving from manual processes to intelligent, automated workflows that drive real business impact. Success in this role shows up in the numbers our customers and Outreach both care about; Net Revenue Retention, Gros
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Field Process & Systems Team The Field Process & Systems team is the strategic connective tissue between our Go-To-Market strategy and the technology that powers it. We manage the end-to-end design of GTM workflows, the optimization of our global tech stack, and the deployment of AI-driven operational capabilities. While rooted in the Field Process & Systems organization, our scope spans across broad Go-To-Market functions. Our mission is to eliminate operational friction and accelerate growth by delivering scalable, AI-powered system solutions. As a member of this team, you will work alongside experts in Salesforce solutions, AI productivity, and global operations to ensure our tools and workflows allow our GTM organization to execute with speed and precision. The Manager, GTM AI & Revenue Intelligence Opportunity The Manager, GTM AI & Revenue Intelligence is responsible for designing and scaling AI-driven workflows and integrating Conversational Intelligence (CI) insights into the broader global GTM lifecycle. Sitting within the Field Process & Systems team, this role operationalizes AI initiatives by defining how unstructured conversational data, predictive signals, and AI tools validate pipeline health, automate GTM handoffs, and drive cross-functional execution. Beyond field support, this role is a critical partner to GTM Leadership—leveraging CI and AI insights to provide executive business intelligence, optimize execution
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