High Fidelity Wraparound Field Case Manager in Vancouver

We are a special software team embedded in a top performing quantitative equity fund that manages over $78+ billion USD in financial assets. This is a fantastic opportunity in the exciting intersection of finance and technology where investment decisions are made using technology. Quantitative equity funds use programmed investment strategies and as a result, our developers are crucial to its success. The team is headquartered and deeply rooted in West Coast Vancouver. We place high value on maintaining an entrepreneurial spirit and creating a culture where each of us has opportunities to succeed. What You Will Do Developers play an essential role through innovative technologies: machine learning, cloud computing, optimization engines, non-traditional high-performance databases, custom applications and data visualization. You own the entire software life cycle: Collaborate with portfolio managers, analysts and researchers to analyze interesting financial problems. Design, plan and implement solutions in an entrepreneurial spirit. Keep investment systems running smoothly through enhancements and support. What You Bring Programming Knowledge – you have an undergraduate, graduate, or post-graduate degree in a computer-related field OR exceptional programming skills gained through your work experience. Deeply Analytical – you possess an analytical mind and enjoy mental challenges. An ability to perform deep thoughtful analysis is required for this role. Passion for Technology – we work with several programming languages (Kdb+/Q, Python, R, Java, C#, Spark) and upfront knowledge is not required. If you are passionate about technology, learning new languages and concepts is natural and fun. Collaborative Communication – you have a collaborative spirit that helps you to work well with others and you communicate effectively. Interest in Investment Management – this is key. Your interest will help you learn about our complex domain. &nbsp

We deliver foundational systems that shape the future of how technology is used in a top performing quantitative equity fund that manages over $78+ billion USD in financial assets. This is a fantastic opportunity in the exciting intersection of finance and technology where investment decisions are made using technology. Quantitative equity funds use programmed investment strategies and as a result, our technology team is crucial to its success. The team is headquartered and deeply rooted in West Coast Vancouver. We place high value on maintaining an entrepreneurial spirit and creating a culture where each of us has opportunities to succeed. What You Will Do The technology infrastructure team plays an essential role through innovative technologies on our hybrid (on-premise and cloud based) platform: distributed computing, petabyte-scale data storage, containerization, non-traditional high-performance databases, process orchestration, monitoring, data visualization and DevOps. You own the entire technology infrastructure life cycle: Engineer and support software and systems infrastructure. Introduce new foundational technologies that advance our software engineering capabilities to the next level. Collaborate with our software development teams on support issues and improvements to our infrastructure tools, processes, and software. Act as a conduit between our application development teams, and IT, network security, and other stakeholders to align priorities and translate business requirements into technical designs. Improve systems infrastructure reliability. Gather and analyze metrics from operating systems and applications to assist in performance tuning, fault finding and business continuity planning. Design, plan and implement solutions in an entrepreneurial spirit. What You Bring Programming Knowledge – you have an undergraduate, graduate, or post-graduate degree in a computer-related field OR exceptional programming skills gain

Here’s a summary of the role: Diligent is seeking for a Delivery Analyst (Entities) to join our growing Professional Services team. We're looking for individuals who are passionate about technology and consistently exceeds client expectations, from meeting deadlines to delivering high-quality outcomes. In this role, you will be responsible for executing and delivering solutions in response to managed services requests from customers. As a subject matter expert in Diligent's solutions, you will collaborate closely with internal teams to ensure successful delivery and an exceptional client experience. Here’s a breakdown of what you’ll do (not all of it, just the important stuff): Deliver Professional Services over the course of the entire customer journey and/or product enablement lifecycle. Assist PS management, CS team, and other stakeholders (where relevant and appropriate. Example: Sales, PM, PMM or Marketing) in the different stages of the customer lifecycle. Leverage product expertise to provide guidance to customers on best practices regarding solution rollout and project execution. Continue to develop and maintain Domain and Product expertise to provide guidance to customers on best practices for solution rollout and project execution through continuous learning and personal development. Build confidence to lead the implementation process end-to-end independently including engagement with the customer. Work with clients to understand their program goals and how they collect/process data. Support the assessment of source data and document structures, including metadata, naming conventions, relationships, and access requirements, to help define migration scope and mapping needs. Prepare and cleanse data and documents for migration by assisting with deduplication, metadata normalization, validation, and identificati

Platform administration isn't the part of the product anyone screenshots for a demo. Nobody's writing a blog post about your identity provisioning flow. But it's the thing every other team at Diligent quietly depends on more than any other dev team in the company and when it breaks, everyone notices immediately. If that kind of quiet, high-stakes ownership sounds appealing rather than thankless, keep reading. This role is for someone who wants real skin in the game: you build it, you ship it, you support it. We're a high-initiative team that improves things we see first and asks permission later, building secure, event-driven microservices in TypeScript on AWS, and treating infrastructure as code the same way we treat application code: with rigor, not as an afterthought. Here's a breakdown of what you'll do (not all of it, just the important stuff) Design and build secure, scalable full-stack services using AWS serverless tech (Lambda, SQS, API Gateway) — with real attention to event-driven patterns and observability, not just "does it work on my machine." Own your services in production. That means building good observability, keeping an eye on alerts, and responding to them before they become bigger problems. Build infrastructure as code with AWS CDK and push for CI/CD that ships safely and often — not "big bang" releases you have to pray over. Design RESTful APIs other teams will actually want to consume: clear contracts, sane versioning, no surprises. Write tests — unit, integration, end-to-end — as part of how you build, not a chore you do after. Show up to architecture discussions with opinions and documentation, not just vibes. Use AI tools to move faster on coding, debugging, testing, and research — but you're still the one who validates the output. These are the essentials you'll need to get an interview 2-3 years of professional software engineering experience in an agile, full-stack-focused environment. Solid full-stack fundamentals: request lifecycles, d

You love turning real business problems into working AI solutions — and you’re not afraid to roll up your sleeves to ship them. In this role, you’ll lead Diligent’s internal AI Solutions function , a small, high-impact team that is embedding AI and GenA I into the systems thousands of colleagues use every day across Marketing, Sales, Customer Success, Finance, HR, Legal, and Product & Engineering. You’ll set the AI vision and roadmap for internal tools, architect solutions, and still build hands-on — from prototypes and reference implementations through to production-grade integrations . You’ll own how AI shows up inside ERP, CRM, BI and core IT platforms, and you’ll be accountable for making those solutions reliable, secure, compliant, and measurably valuable for the business. If you enjoy being a “player-coach” who can move seamlessly between executive conversations and deep technical reviews, this role gives you the scope, visibility, and impact to shape how a global SaaS leader uses AI to run smarter and faster. Here’s a breakdown of what you’ll do (not all of it, just the important stuff) Lead, coach, and grow a high-performing team of AI Solutions Architects and Engineers, setting clear goals and building the capabilities the business needs as AI demand scales. Define and own the strategy, vision, and roadmap for internal AI solutions, translating business priorities into a focused portfolio of AI and platform initiatives. Design and deliver end-to-end AI/GenAI solutions — from ideation and prototyping through production deployment, monitoring, and continuous improvement. Embed AI capabilities (such as RAG, copilots, agents, summarization, and classification) into core business applications including ERP, CRM, BI, and other enterprise systems in a robust, maintainable way. &nbsp

We are seeking a seasoned Manager of Revenue Accounting to be a key leader on the Global Controllership team. This role is responsible for owning the end-to-end revenue recognition function under ASC 606, partnering cross-functionally with Sales, Revenue Operations, Legal and FP&A. The Manager, Revenue Accounting plays a critical part in ensuring accurate financial reporting, strong internal controls, and compliance with accounting standards across multiple jurisdictions. The ideal candidate combines technical accounting expertise with strong leadership skills and thrives in a fast-paced, high-growth environment. This role is open to remote-applicants in Canada (in Provinces where we can hire legally). WHAT YOU’LL DO: Serve as an internal technical accounting expert for revenue accounting with deep knowledge of IFRS 15 / ASC 606, providing advice to stakeholders, including senior leaders. Develop and implement revenue recognition policies and processes. Interpret related policies and authoritative literature and exercise judgement to determine appropriate action related to revenue-related transactions and write related technical memos Manage the monthly close process related to revenue including the timely completion of close items, analytical review, deferred revenue and commissions schedules and other reports. Prepare revenue related disclosure to support the preparation of the company’s financial statements Develop and implement timely reporting and process improvements based upon industry trends, authoritative literature and business objectives Monitor relevant IFRS and SEC developments to ensure revenue recognition policies and procedures are in compliance Partner with other functional teams to improve system processes and reporting outputs Develop training on revenue recognition rules, policies and practices to present to Sales and other departments within the organization Participate in monthly and quarterly revenue forecasting Manage al

Position Overview As a Solutions Engineer at Diligent, you will partner closely with Sales to help organizations understand how our platform can transform the way they identify and mitigate risk, perform audits, strengthen controls, and operationalize broader GRC programs. You’ll independently lead the SE workstream on small to mid-sized opportunities, while partnering with more senior Solutions Engineers on complex, multi-pillar deals, acting as a trusted partner to customer stakeholders and helping translate Risk & Audit and broader GRC challenges into clear, compelling solutions that drive business value. If you enjoy combining domain expertise, storytelling, solution design, and customer interaction and are looking to build your career in a commercial, customer-facing environment, this is a strong next step. Key Responsibilities Customer & Commercial Partnership Partner with Sales to lead the full pre-sales lifecycle for small to mid-sized opportunities, helping customers understand how Diligent solves real-world risk, audit, and control management challenges. Deliver independent, well-prepared, tailored software demonstrations that clearly articulate business value, while seeking coaching and feedback from senior team members for continuous improvement. Engage confidently with stakeholders across Internal Audit, Risk, Compliance, IT, Controls, and Governance teams, owning day-to-day customer conversations and escalating to senior SEs for high-risk or complex topics as needed. Translate customer pain points into clear solution narratives, including outcomes and success criteria, to support deal progression and closure. Own the technical win for small to mid-sized opportunities, and contribute to the technical strategy on larger, multi-stakeholder deals in partnership with senior SEs. Solution Design & Thought Leadership Design and present solu

About Ema Ema is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production — we ship real systems that run real business processes at scale. Who You Are We're looking for innovative and passionate Machine Learning Engineers to join our team. You are someone who loves solving complex problems, enjoys the challenges of working with huge data sets, and has a knack for turning theoretical concepts into practical, scalable solutions. You are a strong team player but also thrive in autonomous environments where your ideas can make a significant impact. You love utilizing machine learning techniques to push the boundaries of what is possible within the realm of Natural Language Processing, Information Retrieval and related spaces. Most importantly, you are excited to be part of a mission-oriented high-growth startup that can create a lasting impact. You Will Conceptualize, develop, and deploy machine learning models that underpin our NLP, retrieval, ranking, reasoning, dialog and code-generation systems. Implement advanced machine learning algorithms, such as Transformer-based models, reinforcement learning, ensemble learning, and agent-based systems to continually improve the performance of our AI systems. Process and analyze large, complex datasets (structured, semi-structured, and unstructured), and use your findings to inf

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Customer Experience at Brex The Customer Experience (CX) team provides our customers with constant, live support as they build and grow their businesses. Our team is a passionate group that understands how to give customers a seamless support experience. In communication with our customers daily, we have the opportunity to provide insights and feedback, as well as identify process improvements to our partner teams—sales, products, operations, and engineering. We prioritize customer retention, which we accomplish by keeping high standards for how we serve our customers and making sure they leave every conversation satisfied and inspired. What you’ll do Brex features a full suite of APIs to empower our customers and partners to never-before seen things in the finance world. As a Developer Support Specialist, you are the front-line point of contact supporting developers to be successful when using Brex’s API. This role is a hybrid

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . About the team Dialpad's Contact Center QA team owns the quality of the AI-driven services behind our customer engagement platform. We validate that complex features like AI Routing, Digital Agents, and real-time Analytics are genuinely enterprise-grade in scale, reliability, and performance. And we go further, working cross-fun

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Customer Success Role Summary The Director of Customer Success is responsible for the health, retention, growth, and overall success of a portfolio of strategic customer relationships. This leader oversees a team of Customer Success Managers and serves as the operational and commercial leader for their segment, ensuring customers realize measurable value while protecting and expanding revenue. The Director partners closely with Sales, Product, TAMs, Specialist Business Leaders, Operations, and Support to drive customer outcomes, manage risk, and identify growth opportunities. Key Responsibilities Customer Retention and Growth Own renewal, retention, and expansion performance across assigned accounts. Ensure customers achieve measurable business outcomes and realize value from Mastercard solutions. Identify churn risks early and lead mitigation strategies. Partner with Sales to drive expansion opportunities and support commercial negotiations. Maintain accurate forecasts for renewals, risks, and growth opportunities. Strategic Customer Leadership Oversee a portfolio of high-value customer relationships through direct engagement and team leadership. Act as an executive sponsor for strategic accounts. Guide Executive Business Reviews and customer success planning

We are looking for research interns to join our Quantitative Equity team for 4 to 8 months starting in January or May 2027. We are a top-performing quant fund that manages over $111 billion in financial assets, with a track record spanning more than two decades. As a privately owned firm, we take a long-term perspective, investing in lasting business success and the long-term careers of our people. What You Will Do Investing presents a rich set of research problems that you will explore in this role. Quantitative Researchers lead the development of our investment models and strategies. As an intern, you will work on a real investment research project that requires thinking deeply about the factors that determine business success and modeling the complex dynamics of capital markets, including how information is created, interpreted and reflected in prices. Y our work will have a direct impact on investment outcomes. You will own your research project from beginning to end, including idea generation, signal construction, backtesting and calibration. There is plenty of opportunity to collaborate with your peers and receive mentorship from senior members of our research team. Our team works with: State-of-the-art techniques, including reinforcement learning, large language models, AI agents and econometric methods Large financial and alternative data Advanced technologies, such as high-performance computing infrastructure and custom research systems What You Bring Exceptional quantitative and technical ability : a strong foundation in mathematics, statistics, computer science, economics, finance or a related discipline An interest in finance: an interest in the domain is essential ; an understanding of capital markets and the drivers of business success is valuable but not required Evidence of exceptional ability and achievement: demonstrated through academic, professional, research, competition, entr

We are looking for researchers to join our Quantitative Equity team. We are a top-performing quant fund that manages over $111 billion in financial assets, with a track record spanning more than two decades . As a privately owned firm, we take a long-term perspective, investing in lasting business success and the long-term careers of our people. What You Will Do Investing presents a rich set of research problems that you will explore in this role. Quantitative Researchers lead the development of our investment models and strategies. This requires thinking deeply about the factors that determine business success and modeling the complex dynamics of capital markets, including how information is created, interpreted and reflected in prices . Y our work will have a direct impact on investment outcomes. You will own your research projects from beginning to end, including idea generation, signal construction, backtesting and calibration. There is plenty of opportunity to collaborate with your peers and receive mentorship from senior members of our research team. Our team works with: State-of-the-art techniques, including reinforcement learning, large language models, AI agents and econometric methods Large financial and alternative data Advanced technologies, such as high-performance computing infrastructure and custom research systems What You Bring Exceptional quantitative and technical ability : a strong foundation in mathematics, statistics, computer science, economics, finance or a related discipline An interest in finance: an interest in the domain is essential ; an understanding of capital markets and the drivers of business success is valuable but not required Evidence of exceptional ability and achievement: demonstrated through academic, professional, research, competition, entrepreneurship, or other accomplishments We welcome applications from candidates with different levels of experience, including

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Engineering at Brex Engineering at Brex is about building systems that scale with speed and intention. Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration. We tackle hard technical problems, own our outcomes, and push for excellence at every level — from architecture to deployment. It’s an environment where engineering is a craft, and builders become leaders. What you’ll do As a Staff Software Engineer in Banking, you will help shape the technical direction of one of Brex’s most strategic and complex product areas. The Banking org is both a product and platform org, it owns the Brex Business Account product and AP offerings like Bill Pay and Vendors, and the underlying money movement platform and partner integrations that power those experiences. In this role, you’ll work across customer-facing product surfaces and core financial infrastructure, driving architecture, reliability, and

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Engineering at Brex Engineering at Brex is about building systems that scale with speed and intention. Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration. We tackle hard technical problems, own our outcomes, and push for excellence at every level — from architecture to deployment. It’s an environment where engineering is a craft, and builders become leaders. Where you’ll work This role will be based in our Vancouver Office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work! What you’ll do This opportunity is on our Product Data Platform (PDP) team, which builds and operates the high-performance data, q