Incident Management Engineer in India

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior software engineer Job Description Summary Overview: Provides support of applications software through programming, analysis, design, development and delivery of software solutions. Researches alternative technical solutions for changing business needs. Role: •Responsible for programming, testing, implementation, documentation, maintenance and support of systems application software in adherence with MasterCard standards, processes and best practices. •Develop high quality, secure, scalable software solutions based on technical requirements specifications and design artifacts within expected time and budget. •Research, create and evaluate technical solution alternatives for the business needs current and upcoming technologies and frameworks. •Perform feasibility studies, logic designs, detailed systems flowcharting, analysis of input-output flow, cost and time analysis. •Work with project team to meet scheduled due dates, while identifying emerging issues and recommending solutions for problems and independently perform assigned tasks, perform production incident management. Participate in on-call pager support rotation. •Document software programs per Software Development Best Practices. Follow MasterCard Quality Assurance and Quality Control processes. •Assist Seni

SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter , LinkedIn , Facebook and Instagram . Roles & Responsibilities Design, deploy, and manage AWS cloud infrastructure and Kubernetes (EKS) environments. Build, maintain, and optimize GitLab CI/CD pipelines for automated deployments. Implement DevSecOps best practices, including infrastructure security, vulnerability management, and compliance controls. Monitor, troubleshoot, and improve platform reliability, performance, and scalability. Deploy and manage cloud-native applications, databases, and supporting services. Collaborate with development teams on architecture, deployment strategies, and production readiness. Drive infrastructure automation using Infrastructure as Code (Terraform). Support incident management, root cause analysis, and operational excellence initiatives. Mandatory Requirements 5+ years of hands-on DevOps/DevSecOps experience in production environments. Strong expertise with AWS services including EKS, EC2, S3, CloudFront, WAF, Lambda, and VPC. Minimum 3+ years of Kubernetes experience, preferably Amazon EKS. Hands-on experience building and managing GitLab CI/CD pipelines. Strong Linux administration and troubleshooting

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: BizTech fosters culture and connection at Airbnb by providing reliable corporate tools, innovative products, and technical support for all teams. We drive technical breakthroughs and strategies that redefine what it means to belong anywhere, delivering greater value for the business and our people. The Global Operations team at BizTech manages production services across Airbnb’s corporate environment, delivering reliable operations through Observability, Incident Management, Core Operations, and AI-enabled automation. We partner across BizTech to scale service quality, efficiency, and resilience. The Difference You Will Make: As an Operations Engineer, you'll apply AI at the forefront of BizTech's operational health: using LLM-powered triage and intelligent automation to resolve tickets, speed up incident response, and build self-healing observability that catches problems before they escalate. AI fluency is core to this role, not an add-on. You'll prototype agentic workflows, embed AI into runbooks and diagnostics, and continuously look for repetitive work automation can take over. Success looks like a shrinking backlog of recurring ticket categories through AI-assisted automation, faster MTTR powered by intelligent alerting and root-cause suggestions, and dashboards/reportin

Position: Engineering Manager - Database Job Location: Noida Role Overview We are seeking a Database Engineering Manager (Individual Contributor) with deep expertise in MySQL and strong working knowledge of MongoDB, PostgreSQL, and Cassandra. This role combines hands-on database administration and optimization with strategic ownership of database reliability, automation, and cloud adoption. The candidate will lead by example—driving technical excellence, influencing best practices, and partnering cross-functionally with DevOps, SRE, and product engineering teams to deliver highly available, secure, and scalable database platforms. Key Responsibilities 1. End-to-End Ownership of MySQL databases in production & staging—availability, performance, and reliability. 2. Architect, manage, and support MongoDB, PostgreSQL, and Cassandra clusters for scale and resilience. 3. Define and enforce backup, recovery, HA, and DR strategies across all critical database platforms. 4. Drive database performance engineering—tuning queries, optimizing schemas, indexing, and partitioning for high-volume workloads. 5. Own replication, clustering, and failover architectures ensuring business continuity. 6. Champion automation & AI-driven operations—design self-healing scripts, predictive scaling, and proactive monitoring solutions. Collaborate with Cloud/DevOps teams on AWS database services (RDS, Aurora, DynamoDB, EC2, S3) to optimize cost, security, and performance. 7. Establish monitoring dashboards & alerting mechanisms for slow queries, replication lag, deadlocks, and capacity planning. Ensure compliance & security standards—encryption, auditing, and regulatory requirements. 8. Lead incident management & on-call rotations, ensuring rapid response and minimal MTTR. 9. Act as a strategic technical partner, contributing to database roadmaps, automation strategy, and adoption of AI-driven DBA practices. Required Skills & Experience 1. 6–10 years of p

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta authenticates, authorizes and provisions millions of users a day. The service is hosted on Amazon Web Services (AWS) across multiple availability zones and geographically separated regions. The service is designed for high throughput, and 99.999 availability. We're looking for a technical leader to help us to continue to scale the service with great people and reliable, cost-effective and efficient infrastructure, processes and tooling. As the Director of Site Reliability Engineering you will oversee the SRE organization focused on Okta platform, Databases, Edge networking, K8s platform, CI/CD, Observability, FinOps, and automation platform & tooling. Job Duties and Responsibilities: Build and lead a high-caliber India-based SRE organization supporting Okta’s production fleet. Partner with global engineering, product, and infrastructure leaders to deliver resilient, scalable, and secure services. Define and execute the India SRE strategy in alignment with global reliability goals. Lead post-incident reviews, drive root-cause analysis, and ensure long-term corrective actions. Participate in incident management, on-call rotations, and blameless RCAs. Implement automation and observability to reduce manual toil and improve operational efficiency. Drive adoption of modern infrastructure practices: infrastructure as code (Terraform), container orchestration (Kubernetes), and AI within Infrastructure org. H

SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter , LinkedIn , Facebook and Instagram . Role: Staff NOC Analyst (5 - 8 years) Location: Bangalore (24/7 Shift Environment) Role Summary We are looking for a Cloud Operations & Staff NOC Analyst who will act as the first line of operational defense for enterprise infrastructure, cloud platforms, and applications. This role requires strong real-time monitoring, incident response, and troubleshooting capabilities, along with a proactive mindset toward improving operational processes and reducing alert noise. Key Responsibilities Monitoring & Incident Management Monitor infrastructure, applications, and cloud platforms using tools such as New Relic, Datadog, Prometheus/Grafana, AWS CloudWatch, or GCP Monitoring Perform real-time alert triage, validation, and troubleshooting to restore services quickly Act as the first responder for incidents , ensuring minimal downtime and impact Identify false positives and reduce alert noise through analysis and tuning Incident Handling & Escalation Own and manage high-priority incidents (P1/P2), including: Driving incident bridges Coordinating with cross-functional

About Hexnode Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. Job Overview: In this role, you will not just oversee ticket resolution; you will lead the evolution of our support culture by implementing the Technology Acceptance Model (TAM) to ensure long-term product adoption and client success. As a linchpin of our 24/7 global operations, you will manage critical handovers and ensure our response times remain industry leading. Responsibilities: · Manage and mentor a shift of Technical Support Engineers, fostering a high-performance environment focused on technical growth and empathy. · Oversee the Shift Handover process to the incoming Lead, ensuring zero data loss and continuity of service for all high-priority issues. · Guarantee that all incoming tickets are triaged and dispatched within defined response times to meet and exceed global SLAs. · Conduct deep-dive analysis of incident patterns to identify root causes and provide strategic suggestions for incident management improvements. · Partner with Engineering and Product teams to function as the "Voice of the Customer," ensuring technical feedback directly influences the product roadmap. · Stay at the forefront of UEM trends and provide advanced training sessions for both high-value clients and internal technical stakeholders. Requirements: · 10+ years of total technical support experience, with at least 4–5 years in a formal leadership or supervisory role, preferably within a SaaS environment. · Mandatory, deep-seated expertise in Unified Endpoint Management (UEM) and its ecosystem. · Advanced Technical Exposure: Direct experie

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As our Senior Manager of Global Moderation Escalations, you aren't just managing a localized queue—you are the global architect of our crisis and escalation response. Leading highly specialized teams across the US, India, and beyond, you will transform real-time incident management into a proactive, insight-driven safety engine. By bridging Product, Engineering, and Executive Leadership, you will steer the strategy that protects millions of users daily. If you are ready to command a global front-line team and shape the future of online safety, come build with us. You will report to the Senior Manager, Moderation Operations. Build and drive a world-class global escalations and insights program, evolving our escalation systems from v0 into a sophisticated, industry-leading defect reduction engine. Command and align distributed teams across the US, India, and other global regions, establishing a seamless "Follow-the-Sun" operational model. Transition the program from transactional response to proactive prevention by identifying root causes of moderation errors and partnering with cross-functional teams to implement systemic fixes. Recruit, hire, and lead a specialized team for escalation and i

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity AI is a top strategic priority for New Relic, and the Bengaluru design team is at the center of it. The team works across three closely related product clusters: autonomous incident response (SRE Agent, Autopilot, and Intelligent RCA), the intelligence and platform layer that powers them (Ground Truth, Agentic Platform, and New Relic AI), and AIOps for event correlation and incident management. These products share a common design challenge: users need to trust systems that act autonomously, and building that trust through good design is genuinely hard work. This is an on-site role in Bengaluru. Your designers are there, and many of your engineering and product partners are too. Being present — in standups, reviews, and the quick conversations before a decision gets made — is part of how you'll build the relationships that make design effective. You'll also collaborate with design, product, and engineering partners in the US and Spain, so operating across time zones and communicating well in writing are part of the job. You'll manage a small team of designers and own the quality of the work across these products. The design questions here don't have established answers — how do you make an autonomous system legible? How do you build user trust in AI-generated root cause analysis? How do you design a handoff from machine decision to human judgment? If you're already working in AI product design, or actively building toward it, and you want to lead a team

Role: DataOps Solution Architect — Azure Data Platform (Fabric & Databricks) Owns end-to-end architecture of the Azure data platform (Fabric, Databricks, Azure services) and sets the governance, security, and DataOps standards engineering teams implement. Design authority and primary architecture advisor to the client, not the day-to-day builder. Experience Required 8-10+ years overall in data engineering / cloud architecture, including 3+ years as a Solution Architect or in a comparable design-authority role. Microsoft Fabric: 2+ years hands-on. Azure Databricks: 4+ years hands-on. Proven track record designing and delivering enterprise-scale Azure data platforms end-to-end. Azure is mandatory ; experience across multiple client engagements or a consulting/SI background is a plus. Core Technical Expertise Azure Platform Fabric & Databricks architecture. ADF. ADLS. Entra ID. Key Vault. Monitor/Log Analytics. Microsoft Fabric Workspace & environment strategy. Lakehouse/Warehouse. OneLake. Pipelines/Notebooks. REST APIs/CLI. Governance. Azure Databricks Workspace strategy. Unity Catalog. RBAC. Jobs/Workflows. Delta Lake. Asset Bundles. ML platform integration. DevOps & IaC Azure DevOps/GitHub CI/CD. Terraform & Bicep. Branching/release strategy. Reusable IaC modules. Security & Networking Entra ID. RBAC architecture. Private Endpoints/DNS. Key Vault integration. DataOps Standards CI/CD & test gates for pipelines. Data-quality frameworks. Observability/alerting architecture. SLAs/SLOs. Incident-management practices. FinOps guardrails. Key Responsibilities Own end-to-end architecture; translate requirements into scalable, secure, cost-effective designs. Design enterprise-scale Fabric/Databricks architecture including workspace, networking, security, and governance. Set standards for CI/CD, IaC, DataOps, and environment management; ensure enterprise security and regulatory compliance. Evaluate technology options; identify architectural risks a

A CAREER WITH POINT72’S TECHNOLOGY TEAM As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity. WHAT YOU’LL DO Monitor, triage, and assess incidents across global markets and technology platforms, validating severity, business impact, and escalation requirements. Act as command-and-control lead for major incidents, driving structured response, rapid restoration, and informed decision-making. Coordinate recovery efforts across L1/L2/L3 support teams, engineering, infrastructure, and third-party vendors to minimize business disruption. Lead internal and external stakeholder communications, including senior leadership, during incidents and service disruptions. Trigger and govern disaster recovery (DR) failover in line with predefined criteria, controls, and governance standards. Ensure accurate, timely, and audit-ready incident documentation, including detailed timelines, evidence, and impact analysis. Facilitate post-incident reviews (RCA/post-mortems), ensure root causes are clearly identified, and track corrective and preventative actions to closure. Govern end-to-end change management, including change risk assessment, CAB facilitation, approval workflows, maintenance windows, and change-related incident management. Drive continuous improvement in incident, change, and event management processes through automation, standardization, and improved tooling and alert quality. Partner with engineering and operations teams to design scalable, resilient processes, promote best practices, and enhance operational matur

About the Team OpenAI’s Security organization exists to enable safe, responsible innovation at scale. As our systems, infrastructure, and research footprint grow, we invest deeply in world-class security capabilities that protect our people, products, and users without slowing progress. This organization safeguards OpenAI’s environments by building advanced detection systems, driving real-time response capabilities, scaling telemetry and logging infrastructure, and delivering actionable threat intelligence to stay ahead of adversaries. About the Role We are seeking a Global Detection and Response Lead to own and scale OpenAI’s cybersecurity detection and response operations. In this role, you will set the strategy and drive execution for security monitoring, incident response, recovery, and post-incident improvements across our global infrastructure. You will be a hands-on leader with deep technical credibility and strong operational instincts. You will build and mentor high-performing teams, partner closely with Infrastructure, Research, Product Security, Enterprise Security, IT, and Engineering, and ensure that detection and response capabilities are embedded by design into the systems that power OpenAI. This is a strategic and practical leadership role requiring deep technical credibility, operational rigor, and the ability to build high-performing teams in a fast-moving environment. In this role, you will: Oversee global detection and response operations, including continuous monitoring, triage, investigation, containment, and remediation of security events across a diverse set of networks and infrastructure. Lead, mentor, and directly manage several small teams of senior engineers across observability, detection and response, and threat intelligence. Hire and scale these functions deliberately and proportionately as OpenAI’s compute footprint and platform ambitions grow. Ensure world-class operational rigor and readiness through management of incident playbooks

Job Description: Data & Analytics Engineer (3-4 Years Experience) : 100% Remote Job Title: Data & Analytics Engineer Experience: 3-4 years Location: Remote Employment Type: Full-time Team: Data Engineering & Analytics About the Role Eltropy is a digital conversations platform for credit unions and community financial institutions in the US. The Data Engineering & Analytics team builds the AWS data pipelines and customer-facing dashboards that power analytics across the platform. We are looking for a Data & Analytics Engineer with 3-4 years of experience who can own dashboard delivery end to end along with the pipelines behind it. The ideal candidate learns fast, builds product context quickly, listens well, and collaborates effectively across product, engineering, DevOps, and customer-facing teams. Key Responsibilities Own dashboard changes end to end in QuickSight and ThoughtSpot - new metrics and filters, SPICE refresh management, internal-to-production promotion, and post-release validation. Build and maintain batch and streaming ETL pipelines on AWS using Glue (PySpark), S3, Redshift, and Airflow (MWAA) DAGs. Write and optimize Redshift SQL; debug query performance, connection contention, and data mismatches across sources. Support near-real-time ingestion (Kafka/MSK CDC → Glue Streaming → S3 → Redshift). Investigate customer-reported analytics discrepancies (Jira/support tickets), root-cause them in the data, and communicate findings clearly to support, product, and engineering. Set up and respond to pipeline monitoring - CloudWatch metrics and alarms, monitoring DAGs, refresh health - and participate in incident triage and RCA. Develop deep product knowledge: understand what each metric means to our credit union customers and translate product changes into data model and dashboard updates. Ensure data quality, validation, and consistency across systems. Required Skills & Qualifications 3-4 years of experience in data engineering and/or

About the Team ChatGPT relies on a large and growing GPU fleet to serve inference workloads reliably and efficiently. Our team builds the software, tooling, and operational systems that help manage this fleet at scale. We work across production engineering, distributed systems, capacity management, and operational automation to improve reliability, reduce manual work, and make better use of available compute. About the Role We are looking for a software engineer with experience building or operating large-scale production systems. You will develop the systems that help manage the GPU fleet powering ChatGPT, including tooling for fleet health, capacity planning, operational automation, and incident response. You will work closely with infrastructure, research, and product engineering teams to improve reliability, developer productivity, and compute utilization. This role is a good fit for engineers who enjoy solving complex operational problems and building software that makes production infrastructure easier to run at scale. In This Role, You Will Build software and internal tools to manage large-scale GPU infrastructure supporting ChatGPT inference. Develop systems for capacity planning, fleet health monitoring, and resource utilization. Automate operational workflows, including incident detection, diagnosis, and response. Identify and address bottlenecks affecting fleet reliability, scalability, and performance. Partner with infrastructure, research, and product engineering teams to improve the compute platform. You Might Thrive in This Role If You Have experience operating large-scale production infrastructure, GPU clusters, or other compute-intensive distributed systems. Have a background in production engineering, site reliability engineering, infrastructure engineering, or platform engineering. Have built software that automates operational workflows and reduces manual work. Have worked with distributed infrastructure, cluster orchestration, or large-scale int

About the Role We are seeking an experienced Azure DevOps Engineer to design, implement, and maintain CI/CD pipelines, cloud infrastructure, and automation solutions on Microsoft Azure. This role bridges development and operations, ensuring reliable, secure, and scalable delivery of applications and infrastructure. Location: Hyderabad-India-Onsite Duration: Fulltime Responsibilities Design, build, and maintain CI/CD pipelines using Azure DevOps (Pipelines, Repos, Artifacts, Boards) Architect and manage Azure cloud infrastructure using Infrastructure as Code (ARM templates, Bicep, or Terraform) Automate build, test, and deployment processes across multiple environments Implement and manage containerization and orchestration (Docker, Azure Kubernetes Service) Monitor system performance, availability, and security using Azure Monitor, Log Analytics, and Application Insights Collaborate with development, QA, and security teams to streamline release management Implement Azure security best practices, identity management (Azure AD/Entra ID), and network architecture Manage cost optimization and governance across Azure subscriptions Troubleshoot production issues and support incident response Document infrastructure, pipelines, and operational procedures Required Qualifications Microsoft Certified: Azure Solutions Architect Expert, Azure Administrator Associate (required) 3+ years of hands-on experience with Azure DevOps and Azure cloud services Strong experience with Infrastructure as Code (Bicep, ARM templates, or Terraform) Proficiency scripting in PowerShell, Bash, or Python Experience with Git version control and branching strategies Solid understanding of networking, security, and identity concepts in Azure Experience with containerization (Docker) and orchestration (Kubernetes/AKS) Familiarity with monitoring and logging tools (Azure Monitor, Application Insights) Preferred Qualifications Additional certifications: Azure DevOps Engineer Expert Experience with multi-