It Operations Analyst Jobs

Who we are About Stripe At Stripe, you have an unprecedented opportunity to put the global economy within everyone’s reach. Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. About the team The Solutions Architecture Team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success. We work with founders, C-level executives, finance leaders, product design and engineering teams at large global brands and platforms who are building financial services solutions with Stripe. We work closely with Account Executives, Professional Services, Customer Success Managers, Partners, Technical Account Managers Product, and Engineering teams to develop and execute on the account strategy for Stripe in market. What you’ll do Your mission is to uncover the deepest levels of customer pain and desired outcomes, going beyond surface-level requirements. By truly understanding their strategic business objectives, you will architect and tailor Stripe's solutions as the definitive answer to their most pressing challenges. You will be instrumental in mapping the customer's transformation journey, crafting future-state roadmaps and solution architectures that inherently factor in complex third-party integrations. Responsibilities Execute meticulous technical discovery, conducting in-depth business analysis and background research on customer operations, industry dynamics, and competitive landscapes to build a foundational understanding that informs every proposed solution. This goes beyond fact-finding; it's about understanding their "why." Lead strategic engagements, guiding users through a structured disco

Upwork Inc.'s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled. This portfolio includes the Upwork Marketplace, which connects businesses with on-demand access to highly skilled talent across the globe, and Lifted, which provides a purpose-built solution for enterprise organizations to source, contract, manage, and pay talent across the full spectrum of contingent work. From Fortune 100 enterprises to entrepreneurs, businesses rely on Upwork Inc. to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With access to professionals spanning more than 10,000 skills across AI & machine learning, software development, sales & marketing, customer support, finance & accounting, and more, the Upwork family of companies enables businesses of all sizes to scale, innovate, and transform their workforces for the age of AI and beyond. Since its founding, Upwork Inc. has facilitated more than $30 billion in total transactions and services as it fulfills its purpose to create opportunity in every era of work. Learn more about the Upwork Marketplace at Upwork.com and follow us on LinkedIn , Facebook , Instagram , TikTok , and X ; and learn more about Lifted at Go-Lifted and follow on LinkedIn . Upwork's Match Platform team sits at the heart of how clients and freelancers find each other. As Senior Product Manager for Match Platform, you will own the shared infrastructure that powers matching, personalization, embeddings, and evaluation across multiple product surfaces. This is a high-leverage role: the models, features, and frameworks you build become the foundation that other product and ML teams build on. You will partner closely with engineering, data science, machine learning, analytics, and marketplace operations to reduce duplication, increase reuse of shared capabilities, and drive measurable improvem

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as our next Software Engineer on Twilio’s platform engineering observability team. About the job This position is needed to help our platform engineering observability team. Twilio is undergoing a large-scale observability transformation—and you can help shape the foundation. Observability is a strategic pillar and a key enabler for faster incident response, deeper customer-centric insights, and more cost-effective platform operations. As a Software Engineer on the Platform Observability team, you’ll play a critical role in re-architecting how telemetry flows and is utilized through Twilio—making it structured, accessible, affordable, and actionable. Over the next 3 years, Twilio is rebuilding nearly every component of our observability platform, from data collection to real-time analytics. You will drive core initiatives that shift Twilio from fragmented tooling and wasteful data sprawl to a unified, OpenTelemetry-first observabil

About the Team OpenAI’s People Experience & Technology (PXT) team owns the core people platform that powers worker, recruiting, contingent, approvals, and lifecycle workflows across the company. PXT is responsible for operating Workday, Ashby, and related people systems as governed, reliable sources of truth, while building the controls, monitoring, documentation, and auditability required to support scale. About the Role We’re hiring an Enterprise Systems Manager, Recruiting Systems to help own and harden OpenAI’s recruiting platform, with a focus on Ashby and its connected workflows. This is a hands-on systems role for someone who can translate recruiting process problems into governed, durable fixes through configuration, workflow design, access controls, documentation, reporting guardrails, and integration partnership. You will work at the boundary of Recruiting, HR Operations, Legal, Compensation, Analytics, IT, and PXT to improve the reliability and control health of recruiting workflows. The right person is comfortable going deep in system design while also driving rollout, adoption, and operational clarity. In this role you will: Own specific recruiting workflow domains in Ashby and adjacent tools, including stages, fields, permissions, approvals, templates, and configuration standards. Partner on high-priority remediation work across start dates, offers, approvals, integrations, auditability, data integrity, and workflow controls. Design and implement governed workflow changes that balance recruiter usability with reporting trust, downstream integration reliability, and control requirements. Establish and maintain guardrails such as required and conditional fields, stage definitions, role-based permissions, approval logic, validation patterns, and change standards. Drive durable fixes for recurring operational issues by identifying root causes and resolving them through configuration, automation, documentation, or process redesign. Partner with PXT, IT,

CAPCO POLAND *We are looking for Poland based candidate. Capco is a fully independent, global management and technology consultancy. For 25 years we have combined innovative thinking with deep industry knowledge to deliver business consulting, digital transformation and technology services to Finance and Energy markets. Our collaborative and efficient approach helps clients reduce costs and manage risk and regulatory change while increasing revenues. We are thinkers, innovators, and disruptors. We are small enough to care but large enough to matter. As an IT Security Analyst , you will play a key role in supporting a large-scale Secrets & Credential Management initiative. You will analyze current-state environments, identify control gaps, and define robust, scalable security requirements. Working across technical and business teams, you will help ensure that sensitive credentials are governed, controlled, and aligned with regulatory and operational expectations. Key Responsibilities: Conduct end-to-end analysis of secrets and credential management practices across applications, infrastructure, and platforms Identify, classify, and document secrets, including ownership, usage, storage, lifecycle stage, and associated risks Assess control gaps (e.g., unmanaged credentials, hardcoded secrets, weak auditability) and define remediation approaches Define functional and non-functional requirements for centralized secrets management solutions Facilitate workshops with stakeholders to gather requirements, validate findings, and support governance activities Required Skills and Experience: At least 5 years of experience in a similar role. At least 2 years of experience in working with IAM projects. Experience in IT security analysis, security requirements engineering, or security governance within complex environments Strong understanding of IAM, PAM, least privilege, and secure access governance principles Knowledge of credential types (passwords, SSH

Position Summary: The Outsystems Support Analyst is responsible for providing technical support and maintenance for applications built using the Outsystems low-code platform. This role involves troubleshooting issues, managing updates, ensuring system stability, and working closely with development teams to improve system performance. The ideal candidate should have strong technical expertise, problem-solving skills, and a customer-focused mindset. Key Responsibilities: Application Support: Provide first- and second-line support for Outsystems applications. Troubleshoot and resolve incidents, bugs, and performance issues in a timely manner. Manage support tickets, prioritize tasks, and ensure timely resolution. System Maintenance: Monitor the health and performance of Outsystems applications. Apply updates, patches, and system upgrades as required. Perform routine maintenance tasks to ensure application stability. Collaboration: Work closely with developers, testers, and business analysts to identify and resolve technical issues. Liaise with end-users and stakeholders to gather feedback and provide support. Assist in the deployment and configuration of Outsystems applications. Documentation: Maintain technical and operational documentation for supported applications. Create user guides, troubleshooting documents, and knowledge base articles. Process Improvement: Identify areas for improvement in the support process. Propose and implement solutions to enhance application performance and user experience. Required Skills and Qualifications: Technical Skills: Experience with the Outsystems low-code platform. Proficiency in relational databases (e.g., SQL Server, Oracle). Understanding of APIs, web services, and integration concepts. Basic knowledge of scripting and programming languages (e.g., JavaScript, .NET). Problem-Solving: Strong analytical and troubleshooting skills. Ability to identify root causes and implement effective solutions. Communication: Excellent verba

About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About the Role AlphaSense is maturing its security risk management program and needs a Senior Risk Analyst to be a core builder and operator of that function. You will design, implement, and mature a risk framework that spans information security, AI, and operational risk—building toward a program that is quantitative-leaning, connected to live data sources, and actionable at every altitude from service owner to executive leadership. You will establish risk identification and scoring methodologies, own the enterprise risk register, and produce risk intelligence that drives real decisions. You will also support the TPRM function led by a dedicated TPRM lead, contributing to assessments and risk tracking as needed. You approach this with an AI-native mindset: using AI to monitor threat landscapes, analyze risk data, draft risk narratives, and surface emerg

InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 60 countries in industries such as banking, e-commerce, education and technology. To support our continuous growth, we are looking for a Bilingual Application Support Analyst to join our team. This is a client-facing role focused on ensuring our partners and customers get the most out of our platform by solving complex functional and technical challenges. Some of the role´s responsibilities include: Advanced Troubleshooting: Act as the primary technical point of contact for external clients, diagnosing and resolving complex application issues. Technical Consulting: Guide clients on best practices for platform integration, workflow optimization, and advanced feature usage. Cross-functional Collaboration: Work closely with the Development and Customer Success teams to resolve our clients' requests and improve the product. Do not hesitate to apply if you: Are fluent in English and Spanish . Enjoy working with clients and providing top-level support. Have 2+ years of experience supporting SaaS or complex enterprise applications for external users. Have strong communication and troubleshooting skills. Enjoy digging into application logic and logs to find the "why" behind an issue. Have a passion for learning new technologies and products quickly, adapting to a high-speed, ever-evolving technical landscape. It´s a big plus if you have experience with Directory Services: Knowledge of Active Directory and LDAP for user authentication and management. Environments: Familiarity with Windows and Linux operating systems and experience working within virtualized environments. Web Servers & Networking: Administration of Apache and a solid understanding of network connectivity and protocols. APIs: Familiarity with RESTful APIs and tools like Insomnia, Postman, or cURL to test endpoints, analyze responses, and diagnose integration issues. Databases: Abi

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Role Overview Sony Interactive Entertainment is seeking a highly organised and technically savvy Network Planning Analyst to join our NetTeam in Adelaide. NetTeam builds, operates and maintains a global IP network supporting multiple Sony Interactive Entertainment products and services. In this role, you will provide operational and coordination support to the Network Planning team, helping to ensure network data, documentation, systems and processes remain accurate, current and effectively managed. You will also work closely with internal business functions and external suppliers to coordinate tasks, track deliverables and report progress. This is a hands-on role suited to someone who is comfortable working autonomously, proactively engaging with stakeholders and bringing structure and clarity to complex or changing priorities. You will need to be confident working with technical information, systems and data, while maintaining a strong focus on accuracy, organisation and delivery. Responsibilities: Provide operational coordination and support to the Network Planning team. Coordinate tasks and information across multiple groups to ensure actions are clearly understood and progressed. Maintain project and activity status trackers, incorporating updates from regula

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Senior Data Analyst on the Finance team, you’ll play a pivotal role in uncovering the insights that shape company-wide planning, forecasting, and strategic decision-making. This high-impact role blends analytical rigor, technical fluency, and business acumen to steer strategy and identify opportunities for scalable growth. The Finance Data team partners with both Finance and other teams across Vanta. You’ll collaborate closely with stakeholders to build trust and deliver data-driven recommendations; your work will influence everything from operating plans and investment decisions to self-serve reporting and process automation. This is a unique opportunity to deepen your analytics expertise in a dynamic, high-growth environment, with visibility into executive-level priorities and the ability to shape them with data. What you’ll do as a Senior Data Analyst at Vanta: Deliver strategic insights by conducting deep, prioritized analyses that inform high-impact financial decisions. Act as a technical partner to teams across FP&A, Accounting, RevOps, Product, Marketing, and more. Increase team efficiency by automating recurring deliverables and helping scale workflows as the company grows. Empower decision-makers with self-service dashboards and data assets that surface trends and drive informed choices across the business. Advance our analytics infrastructure by partnering with Data Engineering and other analytics teams to democratize access to high quality data and insights. How to be successful in this role: Experience: 4+ years of experience in data analysis or equivalent function. Exposure to FP&A, Accounting, or SaaS

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE We are bringing our people systems in-house on Workday, and we are hiring our first dedicated Workday Analyst to make it excellent. You will join while the implementation is underway, ramp alongside our deployment partner, and own the tenant from go-live onward. This is a hands-on configuration role: you will build business processes, manage security, load data, and test releases yourself, and you will teach others on the People team to do the same as we grow. If you want to shape a Workday environment from its first day in production instead of inheriting years of someone else's decisions, this is that rare opening. RESPONSIBILITIES Own day-to-day Workday configuration: business processes, security groups and roles, custom reports, calculated fields, and tenant settings Build and run EIB loads for data changes, mass updates, and audits Own the twice-yearly Workday release cycle: evaluate new features, regression-test, and roll out changes safely Shadow the implementation build, then take over tenant ownership at go-live Monitor integrations and triage issues with our IT team and vendors Support payroll configuration in partnership with our Accounting team and payroll services provider Field and resolve system requests from employees, managers, and the People team Mentor teammates so Workday administration becomes a team capability, not a single point of failure REQUIREMENTS 4+ years administering a live Workday

Datadog's Finance team collaborates with teams across the organization, providing commercial, operational and analytical support to ensure that Datadog's business continues to scale rapidly and efficiently. The Financial Planning & Analysis (FP&A) team analyzes company financial data (revenue, customers, headcount, expenses, etc.) in order to support the business’ growth and success. As an analyst supporting the team, you will play a key role in delivering insights through the management of essential data infrastructure, including our financial planning tool, Pigment. Your role will be highly cross-functional, leveraging systems and data to unlock analytical capabilities for both FP&A and business leaders. Your role is critical in synthesizing information from across the organization to foster operational alignment and support informed strategic decisions. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Own the team’s forecasting and reporting software, Pigment, supporting data-driven insights through the development of dashboards and KPIs, both for standard FP&A reports and ad hoc projects Work cross-functionally with FP&A leaders to improve existing datasets and models Ensure data and system best practices in processes across the organization, including during planning and reporting cycles Represent FP&A in the data & analytics community, collaborating with analytics partners across the organization to democratize data and share insights Work on strategic projects and initiatives for senior management, assessing various business opportunities and proposing solutions Support Datadog’s data-based decision making and continued efficient growth Who You Are: 2+ years of professional experience in FP&A, Data Analy

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam. We are looking for a Senior Financial Analyst to join the Corporate Finance team. This is the strategic, externally-oriented arm of the team — covering the board process, long range planning, capital structure, SBC and equity modeling, and enterprise-level financial strategy. You will partner closely with the CFO, Leadership, the Board, Corp Dev, and Accounting on the decisions that shape Plaid’s long-term financial trajectory. What excites us: 5+ years of work experience including financial planning & analysis, corporate finance, investment banking, private equity, strategic finance, or management consulting — ideally with tech, SaaS, or fintech exposure. Advanced financial modeling skills, with hands-on experience building long range, scenario/sensitivity, or valuation models. Strong command of consolidated financial statements, key SaaS / fintech operating metrics, and external benchmarking. Excellent communication and storytelling skills — able to move fluidly between granular model detail and an executive-level narrative for senior leaders and the Board. Proven ability to partner cross-functionally and distill complex, ambiguous topics into structured frameworks and clear

Position Overview: A Junior Research Analyst within the Diligent Market Intelligence function supports subject matter expertise in specialized research areas such as compensation, governance, activism, voting, and risk. Their main responsibilities include assisting in the design and management of data collection methodologies, overseeing third-party service provider workflows, and ensuring high-quality, timely data delivery. They are also expected to execute manual data collection from global sources, maintain strong quality assurance practices, and collaborate closely with Product and Engineering teams to ensure operational efficiency and accuracy. Additionally, Junior Research Analysts take ownership of specific daily and weekly tasks, contribute to ongoing projects, and play a key role in training service providers while keeping process documentation clear and up to date. The role requires strong numeracy, attention to detail, independent work habits, and a proactive approach to continuously improving research products and processes. Key Responsibilities: Proactive communication and management of outsourcer workload. Conduct data collection tasks to uphold the integrity of our database and keep it current. Execute systematic checks to identify data inaccuracies and operational inefficiencies as per predefined protocols. Provide regular updates and reports to the Vertical lead on progress and challenges. Take ownership of specific daily and weekly tasks, as well as ongoing projects within the assigned research vertically. Required Experience/Skills: Entry level Analytical approach and problem-solving attitude Strong written and verbal communication skills Ability to manage deadlines Ability to adapt to difficult workload demands, e.g., time/resource constraints Proficiency in Microsoft Office, especially Excel About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 70

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. About the Team: The Security Governance, Risk, and Compliance (GRC) team is part of Plaid’s security organization, focused on enabling the business by proactively managing information security risks and maintaining effective controls. Our mission is to reduce the likelihood and impact of security risks while operating a robust assurance program that builds trust with our customers, consumers, and data partners. We partner closely across the company to ensure Plaid’s platform remains secure, resilient, and aligned with industry and regulatory expectations. The Security Contracts workstream is a core part of our Security Assurance and Trust Enablement program — ensuring Plaid's contractual security obligations with customers and data partners are defensible, consistent, and never a bottleneck to deal velocity, all while building trust. About the Role You will own Plaid’s Security Contracts workstream end-to-end—the DRI for how security contract reviews get done, how fast they move, and how the program improves over time. You will review security provisions in customer MSAs, DPAs, and security addenda, identify unacceptable clauses, and provide Legal and GTM with the actionable security feedback they n