It Ops Engineer Jobs

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior Engineering Manager. About the job As a Senior Engineering Manager in Compliance Experiences, you will lead the Know Your Customer (KYC) engineering team as it builds out Twilio's new Compliance Domain. Your team owns Trust Hub, Twilio's KYC Platform and the gateway to accessing all of Twilio's communication APIs. It serves two distinct customer bases: external customers - Twilio's customers who depend on seamless regulatory compliance to provision and manage phone numbers globally, and internal customers - engineering teams across Twilio who rely on your team's compliance APIs, services, and Ops Tooling to operate efficiently. You will own the people strategy, delivery execution, and stakeholder relationships for a team processing millions of requests daily. You will be expected to champion AI-driven development practices, ensuring your engineers adopt LLMs and agentic tools to accelerate delivery, improve

Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts. Our Revenue Growth team drives advertiser acquisition and retention at scale by turning data into action. We build and run scalable go-to-market programs that help advertisers succeed, through lifecycle communications and seller-facing actions. As a Senior Program Analyst - GTM Ops, you'll own the technical layer that makes Revenue Growth actually run. Working within Spotify's broader data infrastructure, you'll build the team-specific tools, endpoints, and pipelines our programs depend on — the reporting that helps sellers act, the data feeds that power our advertiser tools, the pipelines that keep everything moving. Your work won't be abstract; it shows up directly in what the team ships and what sellers experience. What You’ll Do Work on high-impact data problems that support revenue growth and help our advertising business scale Build and maintain dbt models and BigQuery pipelines that power team tools and seller-facing reporting Monitor pipeline health, identify issues early, and partner with data engineering and Insights teams to resolve upstream challenges Create dashboards and reports that sales teams rely on, translating business needs into clear, actionable views Partner closely with sales teams and leadership to understand needs, scope solutions, and deliver data that supports prioritization and decision-making Improve how data is used in the sales process by surfacing signals that help teams focus, personalize outreach, and close opportunities Support and extend pipelines that

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role As a Senior Application Engineer on our IT Team, you'll be instrumental in developing and implementing solutions that help us meet our business objectives with Xactly. We’re seeking a candidate who possesses strong technical expertise and enjoys working collaboratively, contributing to a culture of continuous improvement and innovation. If you're excited about making a real impact in a team-oriented setting, this could be the right fit for you. What You Will Be Doing: Build, maintain, and optimize Connect integration pipelines between source systems and Xactly. Partner with non-technical stakeholders (comp analysts, finance ops), Sales Compensation, Accounting, Sales, and IT to define data requirements. Troubleshoot and resolve data quality issues, failed Connect jobs, data mismatches, and pipeline errors before commission runs. Document pipeline configurations, field mappings, and transformation logic so the next developer doesn't have to reverse-engineer it. What You Bring 5+ years of hands-on Xactly Connect experience, specifically with data pipelines, transformations, and scheduling. Proficiency in Xactly Extend and Xactly CEA. Strong SQL skills for writing, optimizing, and troubleshooting queries, alongside familiarity with ETL concepts and flat-file/SFTP data exchange patterns. Experience with source system integrations suc

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The community you will join: Airbnb's mission is to create a world where people can Belong Anywhere. We're seeking a NextStay Fellow to help pursue that mission as a hands-on Technical Program Manager (TPM) in our engineering organization. The NextStay Fellowship is a launchpad: you'll join with a strong program management foundation and grow into the full scope and ambiguity of the role, supported by experienced TPMs and engineering partners invested in your success. A typical day: Lead execution of a project with a defined scope and approach, turning direction from your manager or senior TPMs into a concrete, realistic plan built around known constraints. Break work into trackable pieces and use input and output metrics to monitor progress, surfacing slippage before it becomes a problem. Lead alignment of the project team and hold contributors accountable to deliverables and milestones, while anticipating the next set of work. Consult team members or leaders to identify risks and mitigation options; track and manage risks you've already identified through to resolution. Communicate the project's vision and success criteria clearly to your project team and stakeholders, and re-evaluate strategy with guidance from leadership on when to pivot versus stay the course. Ask the right questions to surface potential technical gaps, working collaboratively with engineers and applying a working understanding of sound technical principles. Actively participate in cultural and functional excellence activities—such as Connect apprenticeship (curriculum contribution, mentorship), diversity and inclusion programming (

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . Pinterest is seeking an experienced Staff Data Scientist to join our Finance & Business Operations team. This is a hybrid data-science / applied-AI / product-engineering role inside Pinterest's CFO organization. It sits at the intersection of forecasting and finance analytics, internal tool-building, and AI adoption — and the person in it is expected to operate across all three. The core mandate is to make the CFO org's forecasting and planning work faster, be more rigorous, and more self-serve. In practice that has meant owning a forecasting product end to end (data pipeline through user-facing UI), partnering directly with Finance, BizOps, and Core/Monetization stakeholders to embed it in their workflows, and turning the company's emerging AI platform capabilities into tools that finance teams actually use day to day. This is a high-

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Head of Forward Deployed Engineering - Operations This role focuses on moving beyond isolated pilots and volunteer-led activity, and building a more deliberate approach to re-engineering work through AI, automation, and better operating design. This role will lead that for Ops. It will set the direction for what an AI-native, and highly leveraged operations model should look like, help identify where the biggest opportunities sit, and create the structure that allows domain-owned use cases to turn into real outcomes. Domain leads will remain accountable for the impact delivered in their own areas. This role exists to bring the thought leadership, technical credibility, outside-in perspective, and driving force needed to help make that happen across the function. Head of Forward Deployed Engineering - Operations Set the AI and innovation direction for Operations, with a clear view of what will create the most meaningful step change in customer experience, productivity, quality, and scalability. Work with the domains to identify and prioritise the use cases that matter most, based on business value, feasibility, and readiness. Lead the central Ops innovation model, including the structure, ways of working, and foundations needed for domain-led re-engineering to succeed. Lead a small team of Forward Deployed AI

ABOUT THE TEAM The Sales Compliance team makes sure DoorDash and Deliveroo charge every merchant correctly and sell in a way that is compliant and built to scale. We own sales controls, revenue assurance, and order-to-cash (OTC) controls across the Merchant organization, from the signed contract, to how it is configured in our systems, to the charge a merchant sees. We are part of Sales Strategy & Operations, which builds the go-to-market strategies, processes, and systems that help our sales teams move faster and grow revenue across every business line. ABOUT THE ROLE We are looking for a Senior Manager to lead Sales Compliance for our new and emerging businesses, and to run it like a strategy and operations business, not a checklist. You will own the strategy, roadmap, and team behind DoorDash’s sales controls: key SOX revenue controls, contract-to-system-to-charge reconciliations, and the systems, data, and processes that make compliant selling the default. Your mandate is to protect revenue and audit outcomes while making it easier, not harder, for Sales to grow. This role focuses on DoorDash’s new and emerging business lines, where products, pricing models, and contract structures are still evolving and many controls are being built for the first time. You will set the compliance foundation for these businesses as they launch and scale. You will lead a distributed team of compliance managers and analysts, and partner with Sales leadership, Product, Engineering, Analytics, Accounting, Legal, and Internal and External Audit. You will report to the Director, Sales Compliance. [Work model — hybrid] YOU’RE EXCITED ABOUT THIS OPPORTUNITY BECAUSE YOU WILL… Lead. Manage and grow a team of Managers, Associate Managers, and analysts across the US, Canada, and Mexico. Set the bar for analytical rigor, audit-ready work, and judgment, and develop the next layer of leaders. Own. Be the DRI for sales controls and revenue assurance across new and emerging business li

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the role We are looking for a collaborative Staff Technical Program Manager, Engineering Onboarding to build an AI-first onboarding experience that helps new engineers become confident, effective builders. You will create the technical learning, practical support, and community that enable engineers to understand Affirm’s systems, ship, and grow their impact. What you’ll do You will own the design and delivery of Engineering onboarding, creating a welcoming, technically credible experience for new engineers across North America and EMEA. You will lead hands-on learning experiences at our San Francisco office, complemented by virtual and regional programming that helps engineers build relationships, context, and practical fluency. You will partner with Engineering leaders and subject-matter experts across Developer Productivity, SRE, Security, Architecture, and Product teams to build and maintain useful technical onboarding content. You will translate Affirm’s AI-first engineering practices into practical learning experiences, including agent-assisted development, code review, testing, CI, deployment, observability, and production support. You will work with managers and buddies to create clear, role-relevant onboarding plans that help new engineers establish context, connect with their teams, and begin contributing effectively. You will coordinate with Recruiting, Learning, People Ops, IT, Facilities, Finance, and regional partners to ensure each cohort has the access, equipment, environment, and support needed for a strong start. You will gather feedback from new hires, managers, and facilitators, then use it to continuously improve the content, operations, and experience of Engineering onboarding. What we look for You have 2–4 years of experience as a technical leader

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes - from emerging brands to Fortune 500s - use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. Creating insights to revolutionize an industry! The opportunity: Fast, accurate insights are integral in allowing us to fulfill our mission of fixing the user experience in global trade. At Flexport you’ll conduct analyses that are at the forefront of reshaping the entire l

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is looking for an experienced Senior Data Scientist to drive help guide analyses, create predictive and prescriptive insights, and influence decisions. With thousands of subscribing organizations and millions of users there is lots of opportunity to make a meaningful impact and increase growth through analytics within Smartsheet. You are curious, have strong data science and machine learning skills and the ability to communicate key insights effectively. You will work primarily with Product teams and will be a part of Smartsheet's Business Intelligence team. This full-time position reports to the Sr. Director of Data Science and can be located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer. You Will: Leverage data analytics and machine learning techniques to inform product development, optimize user experiences, and drive key performance metrics such as user acquisition, engagement, retention, and growth Partner with Product, UX and Engineering teams, understand their goals, and execute on opportunities to draw relevant insights and drive tangible impact Understand our customer needs and design metrics to analyze how our customers are using product and optimize products and features Conduct experiments, causal studies and A/B tests to measure the impact of product changes Leverage data to understand product performance and to identify improvement opportunities Complete the full analytics lifecycle from understanding the busines

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is hiring a Manager, Revenue Operations Analytics to lead and grow our India-based analytics team in Bangalore. This is a senior people management role at the intersection of analytical strategy and operational execution — you will own the day-to-day leadership of five Senior Revenue Operations Analysts and one Data Engineer, while serving as a key strategic partner to Go-To Market (GTM) leadership globally. You will drive the analytical agenda that informs Smartsheet's growth strategy, aligning data and analysis around pipeline health, sales productivity, retention, territory effectiveness, services utilization, and commission planning. Your team will be at the center of how the GTM organization understands its business and makes decisions. This role is designed to bring senior analytical leadership into the IST time zone, providing direct, timezone-aligned support to the India-based team while maintaining meaningful overlap with North America Pacific Time leadership. You will also be a bridge to Smartsheet's Bangalore BI and Data Engineering teams, deepening the partnership between Revenue Operations and the broader data platform organization. You will report to our Sr Manager, Revenue Operation Analytics. You Will: People Leadership & Team Development Directly manage 5 Senior Revenue Operations Analysts and 1 Data Engineer in Bangalore, providing day-to-day guidance, coaching, and operational support. Set clear priorities, hold the team accountable for high-quality and

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is looking for an experienced Senior Data Scientist II to build the ML models and AI sub-agents that drive growth, monetization, efficiency, and retention across the customer lifecycle. You’ll work end-to-end framing problems, building models across the modern ML and deep learning toolkit, designing sub-agents that reason and act, and shipping all of it into production for millions of users. The data is unusually rich: petabyte-scale execution data spanning two decades of how real work gets done. You are curious, technically rigorous, and can translate complex modeling and sub-agent behavior into clear recommendations for your partners. You will work primarily with Product and Engineering and will be a part of Smartsheet’s Business Intelligence team. This full-time position will report to a Data Science & BI Leader and can be located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer. You Will: Design and ship AI sub-agents that act across the customer lifecycle, combining predictive models, retrieved context, and LLM reasoning to recommend or take action Build the predictive and prescriptive models that power those sub-agents churn risk, growth, adoption trajectories, account health scoring, and similar lifecycle problems Develop the data foundations and knowledge layer those sub-agents reason over, applying responsible aggregation and privacy-aware design Design the tools, retrieval, and grounding strategies each sub-agent uses; de

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is looking for a Sr. Principal Data Scientist to set the technical direction for the ML models and AI sub-agents that drive growth, monetization, efficiency, and retention across the customer lifecycle. You’ll architect the systems, define the modeling and evaluation standards, and shape the roadmap for how Smartsheet uses applied ML and agentic AI to serve millions of customers. The data is unusually rich: petabyte-scale execution data spanning two decades of how real work gets done. You are a recognized technical leader who moves fluidly between architecture, prototype, and production; raises the bar for the data scientists around you; and partners with senior product and engineering leaders to make decisions that compound across the org. You will work primarily with Product and Engineering and will be a part of Smartsheet’s Business Intelligence team. This full-time position reports to the Director of Data Science and is based in Smartsheet’s Bengaluru, India office. You Will: Set the technical direction for how Smartsheet uses applied ML and agentic AI across the customer lifecycle — what gets built, what doesn’t, and what good looks like Architect the systems behind the sub-agents: how they ground themselves in evidence, how risk and confidence are calibrated, how decisions are evaluated, and how all of it stays safe and trustworthy at scale Define the modeling, evaluation, and experimentation standards the team follows — from offline metrics to online rollout to production monitoring Personally ship the

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet Bulgaria is looking for an experienced professional to represent our People and Culture team in Bulgaria. This role will require to support the EMEA region by aligning everyday people practices with organisational objectives to drive performance, streamline processes, and maintain operational compliance across multiple international entities. The role balances day-to-day manager coaching and employee relations with full ownership of local People Operations for Bulgaria, as well as broader compliance tracking for assigned European markets. This is a hybrid position with occasional travel to Sofia. You will report to the Sr. Manager, People Partnerships who is based in the UK You Have: Collaborate closely with leaders across our EMEA Product & Engineering organisation to drive the successful implementation of company-wide people programmes, including talent reviews, compensation planning, and employee engagement initiatives. Partner, support, and coach management teams from first-line managers onwards through team dynamics, operational changes, and people strategies. Manage and resolve employee relations (ER) activities, including performance improvement situations, grievances, and investigations, working directly with managers, employees, and the legal team. Own the end-to-end People Operations lifecycle for all employees in Bulgaria, ensuring local operational compliance and seamless day-to-day execution. Act as the local subject matter expert on Bulgarian labour laws, employment practices, and regulatory

FEQ327R584 Director, Global Delivery Excellence Databricks Learning & Enablement upskills data and AI teams worldwide so customers, partners, and employees can best leverage Databricks to drive business outcomes. We are hiring a Global Delivery leader to lead our global team and to evolve how we deliver training for an AI-first world. You will own staffing strategy and instructor readiness across our FTE and authorized training partner (ATP) workforce, run an AI-first delivery operation, and advance the shift from traditional, catalog-based instructor-led training toward customized, customer-specific delivery. This role is the right fit if you lead from data, develop best-in-industry instructors, and want to reshape a delivery model rather than just run it. Scope of Impact Owns the global training delivery function across customer, partner, and internal audiences. Owns instructor staffing and readiness strategy: balances FTE and ATP supply and forecasts skilling, language, and location needs through data analysis and cross-functional collaboration. Translates L&E delivery strategy into execution: FTE-first regional sufficiency, with ATP to fulfill additional needs. Leads the evolution of the delivery model toward AI-first operations and customized, customer-specific training. Influences cross-functionally across Training Ops, Curriculum and Certification, and field GTM. Leadership Sets Vision: Connects the team's daily delivery work to L&E's mission and to the shift toward an AI-first operating model. Sets Strategy: Sets 12-month goals, plans, and measures for delivery capacity and quality, and makes FTE-versus-ATP trade-offs grounded in demand data. Builds Teams: Hires, coaches, and develops a high-performing global instructor team, and builds the skilling pathways that keep instructor capability ahead of demand. Drives Execution: Delivers training at quality and at sustainable pace, running proactive, data-driven capacity planning in place of reactive