It Support Engineer Jobs

MongoDB is seeking a Software Engineer 3 to join the Documentation Platform Engineering Team. The Documentation Platform delivers 60M page views a year and is critical to our users’ understanding of MongoDB products.It is also increasingly the context engine that helps AI tools understand, surface, and recommend MongoDB correctly. You will contribute to the evolution of our documentation platform by building and improving internal infrastructure, integrations, and applications that support our documentation and learning experience. This role can be based out of one of our offices in Canada or the USA, or remotely in Canada or the USA. Our ideal candidate Hands-on experience and understanding of Git, TypeScript, React, Next.js, CI/CD, MDX and other markup languages Experience with MongoDB (or a strong track record of working with other databases) Has worked on complex, in-production web applications Deep understanding of TypeScript or JavaScript, preferably TypeScript Can write, discuss, and review code in a collaborative way Understands how to make resilient, scalable, and maintainable software Has 2+ years of professional experience building and maintaining production software systems At MongoDB, you will Contribute to the development and enhancement of the MongoDB Documentation Platform Explore ways to improve documentation accessibility, discoverability, and user engagement Develop features that enhance the user experience for documentation consumers and contributors Contribute to and occasionally lead small-to-medium scoped features and platform improvements, collaborating with partner teams as needed Analyze user

Datadog is seeking a motivated and experienced Security Sales Engineer to join our dynamic enterprise sales engineering team. In this role, you will play a critical part in driving our security sales efforts by providing technical expertise and delivering compelling solutions to our customers. You will work closely with our enterprise sales engineers and sales team to identify customer needs, craft go to market strategy, demonstrate the value of Datadog's security solutions, and ensure customer satisfaction. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What you will do: Support the Enterprise Security Sales team in driving adoption of Datadog’s security offering within target strategic accounts. Collaborate with the broader sales team to identify and understand security requirements across Datadog’s Enterprise customer base. Conduct detailed product demonstrations and presentations, showcasing the capabilities and benefits of Datadog's security solutions. Provide technical expertise and support throughout the sales cycle, including during customer evaluations and proof-of-value initiatives. Develop and maintain a deep understanding of Datadog's security products, industry trends and current vulnerabilities, staying updated with the latest features and enhancements. Assist in the creation of technical proposals, documentation, and other sales materials. Work closely with the product management and engineering teams to relay customer feedback and influence product development. Participate in industry events, conferences, and webinars to promote Datadog's security solutions.. Who You Are : Bachelor’s degree in Computer Science, Information Technology, or a related field. Deep experience with SIEM platforms and detection pipelines, SOC workflows (alert triage

MongoDB is seeking a Software Engineer 3 to join the Documentation Platform Engineering Team. The Documentation Platform delivers 60M page views a year and is critical to our users’ understanding of MongoDB products.It is also increasingly the context engine that helps AI tools understand, surface, and recommend MongoDB correctly. You will contribute to the evolution of our documentation platform by building and improving internal infrastructure, integrations, and applications that support our documentation and learning experience. This role can be based out of one of our offices in Canada or the USA, or remotely in Canada or the USA. Our ideal candidate Hands-on experience and understanding of Git, TypeScript, React, Next.js, CI/CD, MDX and other markup languages Experience with MongoDB (or a strong track record of working with other databases) Has worked on complex, in-production web applications Deep understanding of TypeScript or JavaScript, preferably TypeScript Can write, discuss, and review code in a collaborative way Understands how to make resilient, scalable, and maintainable software Has 2+ years of professional experience building and maintaining production software systems At MongoDB, you will Contribute to the development and enhancement of the MongoDB Documentation Platform Explore ways to improve documentation accessibility, discoverability, and user engagement Develop features that enhance the user experience for documentation consumers and contributors Contribute to and occasionally lead small-to-medium scoped features and platform improvements, collaborating with partner teams as needed Analyze user

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview The Commerce Platform organization at Instacart is seeking an experienced Staff Software Engineer to lead foundational platform initiatives on the Orders Platform team. The Orders platform is the orchestration layer for commerce at Instacart, coordinating the end-to-end lifecycle of every order across customers, shoppers, retailers, payments, fulfillment systems, and partner integrations at scale. In this role, you will help define and drive the architectural strategy for systems that support hundreds of millions of transactions each year. You will work on the reliability, correctness, scalability, and auditability of order workflows across diverse use cases and fulfillment models, while unlocking new experiences for customers, shoppers, retailers, and partners. The Orders Platform team sits at the center of Instacart’s commerce stack, which means this rol

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Our backend systems power the clients used by millions of customers every year to buy their groceries online. These systems must also support tight integration with the largest retailers in the US and Canada. Engineering at Instacart provides the opportunity to work on challenging scaling problems while also designing the features that will define our industry. You will learn how to build in an open collaborative environment serving millions of requests daily. Finance data engineering is part of the Data Infrastructure team, working closely with accounting, billing & revenue teams to support the monthly/quarterly book close, retailer invoicing and internal/external financial reporting. The team plays a critical role in defining how financial data is modeled and standardized for uniform, reliable, timely and accurate reporting. This is a high impact, hi

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Our backend systems power the clients used by millions of customers every year to buy their groceries online. These systems must also support tight integration with the largest retailers in the US and Canada. Engineering at Instacart provides the opportunity to work on challenging scaling problems while also designing the features that will define our industry. You will learn how to build in an open collaborative environment serving millions of requests daily. Finance data engineering is part of the Data Infrastructure team, working closely with accounting, billing & revenue teams to support the monthly/quarterly book close, retailer invoicing and internal/external financial reporting. The team plays a critical role in defining how financial data is modeled and standardized for uniform, reliable, timely and accurate reporting. This is a high impact, hi

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview This role challenges traditional approaches to digital shopping by improving backend systems that power a seamless user journey. You will lead efforts to enhance content discoverability and purchase processes, helping to perfect the interaction between user desires and our vast product offerings. The Senior Software Engineer will focus on enhancing the user experience by developing robust backend architectures that support advanced recommendation and personalization systems. In close collaboration with ML engineers, product teams, and data scientists, you will lead the innovation of our backend services, enabling sophisticated, data-driven features that adapt to our customers' shopping behaviors. The Core Experience teams are dedicated to creating engaging and straightforward shopping experiences. You will be part of a team that is at the heart of product

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Software Engineer on the Platform Core Automation team, you'll build the AI infrastructure and agentic systems that automate customer support and compliance operations at Coinbase. This team is reimagining what these processes look like when AI handles them end-to-end, replacing manual workflows with intelligent agents that resolve customer issues and execute compliance tasks autonomously. You'll own the design and delivery of LLM-powered systems, grounding techniques, and integration pipelines that directly reduce resolution times, cut costs, and improve accuracy across millions of customer interactions. What you’ll be doing (ie. job duties): Own the design and delivery of agentic AI systems that power Coinbase's customer support and compliance automation, from LLM orchestration through production deployment and monitoring. Build scalable, secure backend infrastructure in Python and Golang that serves AI workloads, including model integration pipelines, guardrails, grounding mechanisms, and measurement frameworks. Drive end-to-end project execution on complex AI initiatives, making technical trade-offs across latency, accuracy, cost, and reliability. Partner with Customer Experience, Compliance, and product engineering teams to identify high-impact automation opportunities and translate operational pain points into AI-powered solutions. Strengthen engine

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Senior Software Engineer (EAA) The CEE Surfaces team, part of Coinbase's Customer Experience & Engagement org within EAA, owns the customer- and agent-facing support experiences across Help Center, chat, in-product entry points, and agent tools. We're hiring a Senior Software Engineer to build and scale high-impact CX journeys spanning React/TypeScript frontends, Go backend services, and integrations with the CEE Foundations and Intelligence layers. You'll ship reliable, measurable features that improve automation, resolution quality, and customer satisfaction across every support surface. What you'll do: Build end-to-end full-stack features across React/TypeScript frontends and Go backend services for Help Center, chat, and agent-facing workflows. Partner with Product, Design, CX Ops, and peer engineering teams to turn high-volume customer problems into intuitive self-serve and assisted-support experiences. Own APIs, service integrations, and UI flows that connect Surfaces with CEE Foundations and Intelligence capabilities, including routing, procedures, data-plane integrations, and evaluation systems. Drive CX outcomes through experimentation, instrumentation, and iterative delivery, using metrics such as containment, AtR, CSAT, and escalation rates. Lead integration of AI/ML and vendor capabilities into customer and agent experiences with appropriate guardrail

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Staff Software Engineer (EAA) The Customer Experience (EAA-CX) sub-organization within Coinbase's Enterprise Applications and Architecture (EAA) group builds and operates the secure, Tier-1 platforms that power internal investigative and support workflows for approximately 7,000 specialists across CX, Compliance, Legal, Global Investigations, and Trust and Risk. As a Staff Software Engineer, you'll operate as a technical anchor across 8 globally distributed EAA-CX engineering squads, identifying high-leverage AI and developer-experience opportunities, architecting solutions on Coinbase's production AI infrastructure, and driving platform excellence that raises Tier-1 engineering quality across the portfolio. What you'll do: Own the EAA-CX AI maturity and developer-experience roadmap in partnership with engineering leadership, embedding with squads to surface opportunities, prototyping on Coinbase's existing AI platform, and driving adoption through working demos and feedback loops. Lead platform excellence workstreams that improve reliability, observability, change-failure rate, and operational readiness for Tier-1 systems, partnering with engineering managers to ensure practices persist on the teams. Define build-versus-buy strategy for developer-experience and AI tooling across EAA-CX, evaluating what to build internally, adopt from partner teams, procure from vend

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Threat Detection and Response team (TDR) at Airbnb is focused on automating security detection, responding to security incidents, and working with partner teams to build capabilities that support the incident lifecycle. This is the front-line team that detects, investigates, and responds to internal & external security threats and malicious activity. This is a key role to help define and execute our vision for threat detection and incident response capabilities and process while mentoring other team members. As a senior engineer on the team, you will have direct impact building, optimizing, and growing securing capabilities as you help deliver world-class threat detection and incident response. The Difference You Will Make: You will be a key member of our growing Threat Detection & Response (TDR) team. You will get an opportunity to define and execute on novel approaches to detecting, containing and mitigating threats and incidents. You will partner with cross-functional partners across the company to improve the overall security of Airbnb driven by learnings and root cause analysis of investigations and incidents resulting in removal of entire classes of problems. A Typical Day: Perform investigations of security incidents using your knowledge of digital forensics and data analytics. Use your coding, data analytics and investigation skills to hunt, detect and respond to threats. Build automation and detection models to support identification of anomalous activity and response activities to mitigate threats at scale. Hunt for threats in our corporate and prod

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Host Pricing & Settings team builds the platform and tools that help hosts run their business — with pricing strategies informed by market intelligence, comparable listings, and demand signals. We partner with Search, Listings, Tax, and Payments to ensure our guidance is accurate, timely, and trusted. Behind every pricing recommendation is a sophisticated ML system undergoing a fundamental rearchitecture. Our north star: a serving infrastructure where training, inference, and evaluation are consistent by design — features from a centralized store, model composition in one place, and backfills available on demand so data scientists and MLEs can evaluate candidates in days, not weeks. The Difference You Will Make: As a senior technical individual contributor, you will own the technical strategy for the full Modeling → ML Serving → API interface across the Host Pricing org. Although you will be at one of our highest levels of seniority, all individual contributors at Airbnb are Software Engineers — you are expected to be hands-on and contribute code. Define the architecture and contracts governing how models move from development to production — feature store design, model schema management, online/offline inference consistency, and multi-version support. Lead the buildout of a unified serving stack that eliminates per-model one-off implementations and gives data scientists a turnkey path from training to production. Architect backfill and evaluation infrastructure so the modeling team can simulate production inference over historical data in days, not weeks. Establish do

Integration Reliability Engineer, Technical Operations About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team APAC Payins TechOps is a newly formed team based in Singapore. Our charter is to improve the health and resilience of our payment acquiring volume, making it easier for Stripe to build and operate the integrations that support hundreds of billions of dollars in payments annually. Our team partners closely with payments and platform engineering teams to assess systems or processes that create high operational workloads, then develops durable solutions via code, tooling, data, and process improvements. We are responsible for the financial data quality of key systems at Stripe, ensuring that data is quarantined without impacting downstream systems while implementing the right changes upstream to prevent recurring issues. The team's work has a direct impact on Stripe's ability to expand into new markets and offer more sophisticated payment features to merchants. What you’ll do Responsibilities Scope and lead technical initiatives end-to-end: identify problems worth solving, propose the right solution approach, and deliver on that solution — not just execute on a pre-defined plan. Investigate problems in systems by tracing problems through Stripe’s stack. You’ll examine code, write SQL queries, read logs, and inspect data pipelines to understand system behavior, then make changes to address. Examine updates being made by Stripe’s financial partners to understand impact, and make the changes within Strip

Who we are About Privy Our mission is to make privacy and user ownership the default online. To do so, we build simple, flexible APIs and tools for developers that make it easy to build new products on crypto rails. Privy owns the abstractions and infrastructure layer above wallets, integrating across chains, third-party providers, and Stripe products like Treasury and Link. We get to solve hard technical problems while leveraging Stripe's distribution to reach customers like Ramp, Klarna, Deel, Kraken, Hyperliquid, and Fomo — powering experiences for both mainstream users and crypto natives. About the team At Privy, Solutions Engineering owns the technical customer journey from evaluation through launch and beyond. They are the primary technical DRI throughout the entire customer lifecycle (pre-sales, integration, and post-launch support). They help customers move fast, stay unblocked, and get to production with confidence. This is a high-leverage role at the intersection of customers, product, and engineering. You’ll work closely with Account Management, Forward Deployed Engineers (FDEs), Product Engineering to make sure customers are set up to succeed and that technical issues get resolved quickly and clearly. We’re looking for someone who is deeply technical, highly organized, and customer-obsessed. Someone who can quarterback complex integrations, communicate clearly with technical stakeholders, and keep customer work moving with speed and rigor. What you’ll do Own the technical relationship for Privy’s most important customers end-to-end Lead technical discovery, implementation planning, and launch coordination Drive integrations to successful completion Unblock customer issues quickly and with urgency Coordinate technical follow-through across internal and external stakeholders Partner closely with Account Management on customer health and escalations Work with FDE when a problem requires bespoke technical work or product development Route long-tail iss

About the Team We’re hiring software engineers to make OpenAI’s networking teams more productive. These teams build and operate the high-performance networking systems that support OpenAI’s training and inference infrastructure at frontier scale. About the Role We’re looking for someone who cares deeply about the developer experience of engineers working on complex infrastructure systems — especially around build systems, test architecture, release pipelines, and reliable development workflows. This role will be embedded with OpenAI’s networking team: making it faster, safer, and easier for engineers to build, test, validate, and ship changes across multi-server, networked, and hardware-adjacent environments. In this role you will: Improve development workflows for engineers building and operating OpenAI’s networking systems Design and improve continuous deployment, release, and validation pipelines Build and maintain test harnesses for multi-server, networked, and hardware-backed environments Improve iteration speed across C++, Python, and build-system-heavy codebases Partner with engineers to identify friction in CI, testing, debugging, and deployment workflows Drive testing and reliability strategy for infrastructure components that support large-scale training and inference workloads Work closely with centralized developer experience teams while staying deeply embedded with the networking engineers closest to the systems You might thrive in this role if: You are motivated by helping other engineers move faster and with more confidence You have experience with CI/CD, release pipelines, testing infrastructure, or build systems You are comfortable moving between C++, Python, and build systems such as CMake, Bazel, or Blaze You enjoy building test harnesses, automation, and workflow improvements for complex systems You do not need to be a networking expert, but you are excited to learn enough about the domain to make the team meaningfully more effective When you see