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It Support Engineer Jobs

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Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. About the Role We’re seeking a Business Development Manager, Strategic Alliances responsible for creating and scaling transformative partnerships that go far beyond transactional sales. These alliances will unlock multi-year revenue streams , new distribution channels , and mutual enterprise value between Justworks and our partners. This is not a traditional Account

awsrestai
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M
Mixpanel
📍 San Francisco• Full-time• Hybrid• From $188K/yr
1mo ago

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team The AI Platform team is a newly formed team at the center of Mixpanel's AI-first analytics vision. With a greenfield charter, we're building the infrastructure that accelerates and transforms AI product development at Mixpanel, both internally and for our customers. We provide the tools to improve AI products, enabling internal teams and customer agents to build things that were previously unimaginable. We build shared infrastructure that is essential for developing AI features with confidence and speed, and that gives every agent the tools, context, and quality guarantees to act autonomously on behalf of users. Some examples of what we are building: Agent Optimization Framework: A system that optimizes AI products for quality, speed, and cost, using metrics from production and evals, given the context of the invocation. AI Agent Integrations and Accessibility: Products and tools that bring the power of Mixpanel to wherever it is most effective for our customers, including a Mixpanel slackbot, MCP, and a public skills library. AI Engine: Services that centralize core AI and LLM functionality at Mixpanel in order to accelerate AI development, compound the value of AI efforts, and provide customers with a consistent experience. Role Overview We are looking for a driven Software Engineer to join our AI Platform team. You will be responsible for building the scalable, secure, and reliable infrastructure that accelerates AI agent development. You will be a leader and key contributor in a small, fast paced, newly formed team with a mandate to empower AI development across the c

awsrestmicroservices
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NR
1mo ago

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Sales Development Representative: We’re New Relic , and we’re not just another SaaS company—we’re the global leader in observability, giving the world’s best tech teams the X-ray vision they need to thrive in an AI-first world. In a time where digital transformation is moving at lightning speed, we are the reason the world's biggest platforms stay online and perform at their peak. We need a driven, resilient, and resourceful sales pro to join our Australia team and fuel the rocket ship. If you view cold calling as a high-stakes sport and pipeline generation as your personal masterpiece, you belong here. Your Opportunity: The Pipeline Catalyst As a Business Development Representative (BDR), you are the face of New Relic in one of the most exciting tech hubs on the planet. You’ll partner directly with our high-performing Account Executives (AEs) to land deals within APJ’s most innovative unicorns, disruptors, and established enterprises. What You’ll Be Doing (Your Superpowers at Work) The Hunt: Master outbound strategy. Generate new business opportunities within the APJ market through tailored cold calls, personalized emails, and savvy social selling. The Qualifier: Be the detective! Quickly understand customer pain points—what's keeping Indian CTOs and DevOps leads up at night?—and articulate exactly how New Relic solves it. The Strategist: Team up with your AEs to map target accounts across various sectors (Fintech, E-commerce, EdTech, and many more!), identify decision-m

gitrestmicroservices
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M
Mixpanel
📍 London• Full-time• Hybrid
1mo ago

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the UKI Sales Team The UKI Sales team is building Mixpanel's go-to-market motion in EMEA. We work with customers across a range of industries, moving from a general motion toward a vertical model where reps develop deep expertise in a single industry. This team sits alongside the broader EMEA and global enterprise organisation. About the Role This is a hybrid role based in London. As Regional Director for UKI you'll build the operating system for a repeatable, high-performing enterprise motion in one of Mixpanel's key growth markets, while also standing up a GTM structure across dedicated verticals, general verticals, and general business coverage. You'll lead a team of Account Executives, developing reps at different stages of their vertical expertise while directly influencing complex, multi-stakeholder enterprise deals. This role suits a commercially sharp, operationally rigorous leader who's comfortable building in an early-stage, still-maturing market and turning early traction into a scalable region. Responsibilities Design the GTM strategy for UK, including the shift toward a vertical coverage model, and build the sales processes and territory strategy that make it repeatable Own quota attainment and forecast accuracy across the team, with the pipeline health and win-rate discipline to back it up Partner directly with AEs on large, multi-threaded opportunities, orchestrating executive engagement and acting as the escalation point for strategic accounts Recruit and coach enterprise sellers at every career stage, and codify what's working into playbooks the team can reuse Align with Customer V

awsrestai
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NR
New Relic
📍 Georgia• Full-time• From $180K/yr
1mo ago

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity New Relic is looking for a strategic, technically fluent Competitive Intelligence (CI) Director to own our competitive intelligence program from strategy through execution. In this strategic role, you will be the company’s foremost expert on the observability, monitoring, and AIOps competitive landscape tracking and analyzing New Relic competitors and turning that analysis into intelligence that sharpens our positioning, accelerates win rates, and informs product and GTM strategy. This is a role for a proven CI leader who can operate at the intersection of technology and go-to-market. Ideally someone equally comfortable digging into distributed tracing or AIOps and AI observability capabilities with product teams as briefing the field or executive staff on what it means for New Relic’s competitive position. If you thrive on staying ahead of a fast-moving observability market and building the programs, content, and platform that keep an entire GTM organization sharp, we want to hear from you. What you'll do Own and Scale the CI Program: Lead New Relic’s global competitive intelligence program end-to-end competitor tracking, battlecards, and competitive playbooks, plus the CI platform that powers enablement across Sales, Marketing, and Product. Build the Competitive Knowledge Base: Develop and maintain in-depth, technically accurate coverage of key observability, monitoring, and AIOps competitors. This includes product architecture, pricing, roadmap signal

kubernetesgitrest
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M
Mixpanel
📍 New York• Full-time• Hybrid• From $183K/yr
1mo ago

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team The Revenue Strategy & Operations team at Mixpanel partners with Regional and Global Business Leaders to set and execute revenue strategy across the customer lifecycle. We build the strategy, operational processes, reporting infrastructure, and decision-making frameworks that make our GTM teams successful. About the Role As Senior Customer Strategy & Operations Manager, you’ll be the strategic advisor and operating partner to our VP of Global Customer Success. You’ll own how we understand, retain, and grow our customer base - diagnosing what drives upsell, what predicts churn, and what we need to build to scale the post-sales motion. This isn’t a role where you inherit a clean process and tune it at the margins. You’ll get your hands dirty in customer-level data, design the systems that turn signals into action, and build AI-powered tooling. You’ll work directly with CS leadership day-to-day and feed field-level insight back into the broader Revenue Strategy team and GTM leadership. You bring the structured thinking of a consultant and the bias for action of an operator. You’re equally comfortable in a strategy session with the VP and three layers deep in a SQL query. Responsibilities Customer analysis at the account level. Get hands-on with the data to understand what drives expansion, what predicts churn, and where the highest-leverage interventions live. You’ll connect product usage signals, customer health, and commercial outcomes and translate the findings into decisions the CS org acts on. Forecasting and pipeline rigor for the post-sales motion. Build and evolve how we

sqlawsrest
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M
Mixpanel
📍 Sydney• Full-time• Hybrid
1mo ago

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team The Partnerships team at Mixpanel is responsible for acquiring, activating, and growing a global ecosystem of Certified, Sales, Reseller, Agency, Consulting, System Integrator, and Technology Partners. We help extend Mixpanel’s reach by building partner motions that create new pipeline, accelerate deal cycles, improve customer outcomes, and allow Mixpanel’s go-to-market teams to scale more effectively. Our goal is to make Mixpanel the go-to product intelligence platform for partners and customers across APAC and globally. This is a highly cross-functional team that works closely with Sales, Marketing, Solutions Engineering, Customer Success, Professional Services, Enablement, Deal Desk, and regional leadership to turn partner relationships into measurable business impact. About the Role Mixpanel is in a stage of high growth, and partnerships are a critical lever in how we multiply pipeline, expand regional coverage, and scale revenue across APAC. This is not a passive partner management role — it is a commercial, builder’s position at the centre of that motion. As Partner Sales Manager, Australia, you will report directly to the Senior Manager, Channel & Alliances, APAC, and will own and grow our Solution Partner and Channel ecosystem across Australia and New Zealand. You will be responsible for recruiting the right organisations, enabling their teams, driving account alignment, creating joint go-to-market plans, and generating partner-sourced and partner-influenced pipeline. You will work closely with regional Account Executives and Sales leadership to embed partners into target accou

awsgitrest
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M
Mixpanel
📍 London• Full-time• Hybrid
1mo ago

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Role Mixpanel is growing in Europe. We're looking for a Field Marketing Manager to own our go-to-market presence in the DACH region, translating what works in our core markets into programs that resonate locally, in German. You'll be the person who bridges our London-based marketing team and the German-speaking market: running events, supporting multi-channel campaigns and making sure DACH buyers hear from us in a way that feels native, not translated. Over time, you'll help us build the infrastructure to advertise and nurture this market in German at scale. How This Role Fits the Organization This role sits within EMEA regional marketing, reporting directly to the Head of EMEA Marketing. You'll work closely with cross-functional and cross-regional partners, particularly the DACH commercial team and central marketing functions. The DACH commercial team owns pipeline and revenue relationships in the market. This role works alongside them day to day, sharing campaign briefs, aligning on upcoming programs, and making sure marketing activity converts into pipeline that actually gets worked. On the central marketing side, this role partners closely with marketing operations, who own campaign setup, lead routing, and success measurement, to ensure seamless execution and representation. It also partners with revenue marketing, who own the paid advertising infrastructure, to help extend that capability into German over time Responsibilities Market Intelligence Develop a working knowledge of the DACH digital analytics landscape: key personas, competitor presence, buyer objections,and what good messaging

reactawsgit
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NR
1mo ago

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity We are seeking a highly analytical and strategic Director of Product Management to own product pricing, metering, and monetization at New Relic. This leader will ensure our pricing architecture is highly competitive, financially sound, and seamlessly aligns with customer value across our entire portfolio. What you'll do Pricing & Monetization Strategy: Design and battle-test list prices, discount curves, and price multiples for all existing and emerging technologies, with a specific focus on advanced AI capabilities and Compute Capacity Units (CCU). Financial Modeling & Analytics: Build comprehensive financial models encompassing COGS, revenue projections, and gross margin impact to ensure all pricing and packaging decisions drive sustainable business growth. Strategic Migration: Develop and execute the transition frameworks (the "carrots and sticks") required to effectively and smoothly migrate existing customers from legacy pricing. Meter Optimization: Own the ongoing effectiveness of the CCU meter, ensuring it remains compelling in the observability market and drives b

gitrestai
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NR
1mo ago

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Sales Development Representative: We’re New Relic , and we’re not just another SaaS company—we’re the global leader in observability, giving the world’s best tech teams the X-ray vision they need to thrive in an AI-first world. In a time where digital transformation is moving at lightning speed, we are the reason the world's biggest platforms stay online and perform at their peak. We need a driven, resilient, and resourceful sales pro to join our Australia team and fuel the rocket ship. If you view cold calling as a high-stakes sport and pipeline generation as your personal masterpiece, you belong here. Your Opportunity: The Pipeline Catalyst As a Business Development Representative (BDR), you are the face of New Relic in one of the most exciting tech hubs on the planet. You’ll partner directly with our high-performing Account Executives (AEs) to land deals within APJ’s most innovative unicorns, disruptors, and established enterprises. What You’ll Be Doing (Your Superpowers at Work) The Hunt: Master outbound strategy. Generate new business opportunities within the APJ market through tailored cold calls, personalized emails, and savvy social selling. The Qualifier: Be the detective! Quickly understand customer pain points—what's keeping Indian CTOs and DevOps leads up at night?—and articulate exactly how New Relic solves it. The Strategist: Team up with your AEs to map target accounts across various sectors (Fintech, E-commerce, EdTech, and many more!), identify decision-m

gitrestmicroservices
View job →
M
Mixpanel
📍 London• Full-time• Hybrid
1mo ago

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team The core philosophy of Mixpanel's GTM Enablement team is that navigating sellers through the AI-driven landscape requires a hands-on approach. We are intentional about reintroducing the human element to change management facilitating live training, analyzing sales conversations, and doing the gritty work of shifting rep behaviors. About the Role As a Senior Revenue Enablement Manager, you'll own the enablement experience for every seller and customer success professional in your region, and you'll be looked to as the strategic enablement partner for your region's leadership team. You'll be the person they trust to help them get better, and the first call when a leader needs to shift team behavior fast, at scale. This is not a program coordinator role. It's a coaching and training role for someone who gets energy from being in the room, and who can also step back and shape how enablement works across a region or beyond. You will lead regional enablement strategy, coordinate with a small but global Enablement team, and influence how the broader team approaches GTM behaviors and best practices, including proactively bringing new tools, frameworks, and approaches to the function. Responsibilities New Hire Onboarding — lead in-person delivery of onboarding curriculum and hands-on certification of core skills, and help evolve the curriculum itself based on what you're seeing in the field. Quarterly Academy Sessions — organize and facilitate regional Mixpanel Academy sessions every quarter, and help shape the academy program's direction across regions. Tech Stack Adoption & Productivity — run

awsrestai
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M
Mixpanel
📍 London• Full-time• Hybrid
1mo ago

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Role Not a technical role, despite 'architect' in the title, this is relationship and strategy work, not engineering. Customer success, account management, or consulting backgrounds are a better fit than technical ones. The right candidate is a relationship-first advisor who thrives on connecting customers' Mixpanel investment to real business outcomes. You'll be the consultative owner of adoption, value, and AI maturity across a named portfolio of high-value accounts, engaged from onboarding through the full contract lifecycle. You are accountable for the outcome, not the commercial relationship owning the value case and the adoption plan behind it. You will build the executive relationships and strategic plans that make Mixpanel indispensable to how your customers build products. Responsibilities Connect mixpanel to customer value Own our value workstream with customers - understanding the business challenges that led them to buy Mixpanel, how they measure the ROI of their investment, and ensuring that they achieve that ROI by working across the customers’ teams and collaborating internally with other Mixpanel teams. Build and own relationships across business and technical stakeholders, including executive sponsors, aligning Mixpanel's capabilities to customers' highest-priority goals. Develop and execute success plans that map customer business objectives to adoption milestones and measurable outcomes. Perform ongoing discovery of the customer’s business priorities, internal toolset, and ongoing business pain – synthesize this information into actions that feed your success plans and share

awsrestai
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M
Mixpanel
📍 Singapore Hybrid• Full-time• Hybrid
1mo ago

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team The Partnerships team at Mixpanel is responsible for acquiring, activating, and growing a global ecosystem of Certified, Sales, Reseller, Agency, Consulting, System Integrator, and Technology Partners. We help extend Mixpanel’s reach by building partner motions that create new pipeline, accelerate deal cycles, improve customer outcomes, and allow Mixpanel’s go-to-market teams to scale more effectively. Our goal is to make Mixpanel the go-to product intelligence platform for partners and customers across APAC and globally. This is a highly cross-functional team that works closely with Sales, Marketing, Solutions Engineering, Customer Success, Professional Services, Enablement, Deal Desk, and regional leadership to turn partner relationships into measurable business impact. About the Role Mixpanel is in a stage of high growth, and partnerships are a critical lever in how we multiply pipeline, expand regional coverage, and scale revenue across APAC. This is not a passive partner management role — it is a commercial, builder’s position at the centre of that motion. As Partner Sales Manager, SEA and India, you will report directly to the Senior Manager, Channel & Alliances, APAC, and will own and grow our Solution Partner and Channel ecosystem across South East Asia and India. You will be responsible for recruiting the right organisations, enabling their teams, driving account alignment, creating joint go-to-market plans, and generating partner-sourced and partner-influenced pipeline. You will work closely with regional Account Executives and Sales leadership to embed partners into target a

awsgitrest
View job →
M
Mixpanel
📍 San Francisco• Full-time• Hybrid• From $183K/yr
1mo ago

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team The Revenue Strategy & Operations team at Mixpanel partners with Regional and Global Business Leaders to set and execute revenue strategy across the customer lifecycle. We build the strategy, operational processes, reporting infrastructure, and decision-making frameworks that make our GTM teams successful. About the Role As Senior Customer Strategy & Operations Manager, you’ll be the strategic advisor and operating partner to our VP of Global Customer Success. You’ll own how we understand, retain, and grow our customer base - diagnosing what drives upsell, what predicts churn, and what we need to build to scale the post-sales motion. This isn’t a role where you inherit a clean process and tune it at the margins. You’ll get your hands dirty in customer-level data, design the systems that turn signals into action, and build AI-powered tooling. You’ll work directly with CS leadership day-to-day and feed field-level insight back into the broader Revenue Strategy team and GTM leadership. You bring the structured thinking of a consultant and the bias for action of an operator. You’re equally comfortable in a strategy session with the VP and three layers deep in a SQL query. Responsibilities Customer analysis at the account level. Get hands-on with the data to understand what drives expansion, what predicts churn, and where the highest-leverage interventions live. You’ll connect product usage signals, customer health, and commercial outcomes and translate the findings into decisions the CS org acts on. Forecasting and pipeline rigor for the post-sales motion. Build and evolve how we

sqlawsrest
View job →
M
Mixpanel
📍 Singapore Hybrid• Full-time• Hybrid
1mo ago

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team The Partnerships team at Mixpanel is responsible for acquiring, activating, and growing a global ecosystem of Certified, Sales, Reseller, Agency, Consulting, System Integrator, and Technology Partners. We help extend Mixpanel’s reach by building partner motions that create new pipeline, accelerate deal cycles, improve customer outcomes, and allow Mixpanel’s go-to-market teams to scale more effectively. Our goal is to make Mixpanel the go-to product intelligence platform for partners and customers across APAC and globally. This is a highly cross-functional team that works closely with Sales, Marketing, Solutions Engineering, Customer Success, Professional Services, Enablement, Deal Desk, and regional leadership to turn partner relationships into measurable business impact. About the Role Mixpanel is in a stage of high growth, and partnerships are a critical lever in how we multiply pipeline, expand regional coverage, and scale revenue across APAC. This is not a passive partner management role — it is a commercial, builder’s position at the centre of that motion. As Partner Sales Manager, Japan and South Korea, you will report directly to the Senior Manager, Channel & Alliances, APAC, and will own and grow our Solution Partner and Channel ecosystem across Japan and Korea. You will be responsible for recruiting the right organisations, enabling their teams, driving account alignment, creating joint go-to-market plans, and generating partner-sourced and partner-influenced pipeline. You will work closely with regional Account Executives and Sales leadership to embed partners into target acc

awsgitrest
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