It Support Specialist in Foster City

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a Premium Support Engineer at Replit, you’ll be the front line for our highest-value customers — delivering fast, expert, and reliable technical support when it matters most. You’ll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed. Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You’ll play a critical role in shaping how Premium Support adapts to new products, new customer expectations, and AI-assisted workflows, operating effectively in ambiguity and driving clarity for your team. You’ll combine deep technical troubleshooting with calm, confident communication to keep builders moving — whether it’s an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business. In this role you will: Provide swift, high-priority support to Premium customers, responding within strict SLAs. Diagnose, reproduce, and resolve complex technical issues across the Replit platform. Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication. Lead customer-facing communications during outages or incidents. Identify recurring issues and collaborate internally to reduce time-to-resolution. Contribute to internal tooling, automation, and documentation that improves team efficiency. Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience. Help onboard and mentor other support engineers, raising the team’s overall bar for responsiveness and quality. Required skills and experience: 3+ years in techn

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a Support Systems Lead at Replit, you'll build and own the systems that let support scale as fast as the product does. You'll own the tools our team works in every day, the technical setup behind self-service and AI-driven support, and the infrastructure that keeps all of it current as Replit ships. Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You'll shape how our support systems adapt to new products, new surfaces, and AI-assisted workflows, operating effectively in ambiguity and turning ad hoc fixes into infrastructure the whole team can rely on. You'll combine hands-on technical depth with systems thinking to keep builders moving, whether they get unblocked through self-service, an AI agent, or a person. This is an individual contributor role to start, with room to grow and build out a team as support scales. IN THIS ROLE YOU WILL: Configure and maintain Zendesk and the surrounding support stack, from the day-to-day workflow and automation setup to business rules and permissions, keeping it able to flex and scale as needs change. Build and maintain assignment logic, queues, tagging and taxonomy, and escalation paths, keeping them running cleanly as volume and workflows change. Set up and maintain support tooling, workflows, and access across internal agents, outsourced vendors, and regions, keeping the systems working for each group as the stack changes. Partner with Engineering on the technical requirements for self-service and in-product support surfaces, and build the entry points, help widgets, and routing behind them. Spot the repetitive steps in agent and admin workflows before they become bottlenecks, and build the automations, bulk acti

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. Role Summary Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a Disputes and Chargeback Program Manager at Replit, you’ll be part of our Trust and Safety Operations team, who owns customer-facing workflows that handle sensitive and policy-driven interactions across the Support organization. This includes areas such as privacy requests, DMCA and intellectual property claims, law enforcement requests, and abuse appeals. You'll own Replit's disputes and chargeback function end-to-end: from the individual case in front of you to the policies, playbooks, and automation that let it hold up as we scale to millions of users. This role combines strategic ownership with hands-on execution: you'll determine dispute and chargeback strategy, and build the systems that make those decisions repeatable at scale, working closely with Engineering, Legal and Finance. In this role you will… Own the full dispute lifecycle: investigate incoming chargebacks and disputes, decide whether and how to represent, gather evidence, and respond within network deadlines. Design and maintain the policies, decision trees, and SOPs that govern how disputes and chargebacks are handled. Define the key metrics, health targets, and goals for the disputes program and track performance against them, reporting to leadership. Monitor chargeback rates and dispute trends to identify the underlying drivers of volume, and partner with Engineering and Finance to address root causes. Partner with Engineering and Support Operations to automate manual parts of the wor

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the role: As a New Grad Software Engineer, you'll join a team of exceptional builders working on products that are reshaping how the world creates software. You'll have the opportunity to work on everything from our AI-powered development platform to the distributed systems that enable real-time collaboration for millions of developers. This is a chance to define your career while defining the future of software development. You'll work on problems that matter, with the autonomy to drive solutions and the support to grow into a technical leader. What you will build: Product features that delight users and make it possible for anybody to create software AI coding agent that understands intent and generates production-ready applications Cloud infrastructure that provides instant, powerful development environments at global scale Platform features that enable one click deployments and scale to millions of users Required skills and experience: Recent graduate (2027) with a degree in Computer Science, Computer Engineering, or related field Strong programming skills in a modern language (JavaScript/TypeScript, Python, Go, Rust) Full-stack capabilities with experience in React, Node.js, and database technologies Growth orientation - eager to learn new technologies and take on increasing responsibility Collaborative spirit - you work well in cross-functional teams and value diverse perspectives What we value : Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams Strong communication skills: Ability to explain complex technical conce

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the role: As a Legal Operations Manager at Replit, you will be the central point of contact for legal requests across the company and the operational backbone of our contract lifecycle. You will triage and manage incoming legal requests, own contract management end to end, and support broader corporate compliance and data privacy work. Your meticulous attention to detail and proactive approach will keep legal operations running smoothly and reduce risk across the business. Think of yourself as the air traffic controller of our legal universe — making sure every contract, request, and approval lands safely, on time, and in the right hands. Your meticulous attention to detail and proactive approach will not just keep Legal running smoothly — it will make the whole company move faster. If you love building systems, closing loops, and being the person everyone turns to when they need to get something done right, this role was made for you. What You'll Do: Legal Operations Drive the Legal team's operational strategy, understand operational challenges, identify opportunities to improve systems and workflows Implement, maintain, and optimize a best in class AI driven tech stack. Partner cross functionally with AI and GTM/marketing/partnerships teams to identify technologies, negotiate with vendors, and drive implementation. Partner closely with Finance and Legal leadership to manage budget, forecasting, accruals, and track spend Working closely with leadership, own planning cycles, OKRs, and data reporting and metrics Manage outside counsel relationships, including new engagements, billing guidelines invoicing, and e-billing. Drive outside counsel management strategy with a focus on cost discipline and operational accou

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. Replit is building a modern, AI-native learning function, and we're looking for a Sr. Learning Experience Lead to own it. You'll own our learning platform and the onboarding and enablement experiences that run on it: designing them, delivering them, turning them into durable on-demand learning, and proving they work. This is a builder-leader role. You'll design learning, facilitate it live, build it into the platform, and measure its impact, and you'll do much of that hands-on, in the tools, the way a modern builder works. You'll start close to home and grow the mandate. Your initial focus is owning the onboarding experience for our Support organization, taking it end-to-end and turning it into a real, tracked, repeatable system. Over time, you'll elevate onboarding and enablement beyond Support to the broader company, partnering with our People team, with the learning platform as the vehicle. What You'll Do Own the learning platform. As its DRI, you own the roadmap, the learning journeys, and the instructional design behind them. You make the calls and own the outcomes. Support onboarding, end-to-end. Facilitation, the live-to-on-demand pipeline, and the role-based journeys that get new team members confident and productive fast. Create content and learning plans. Prescriptive learning paths and the content that fills them. Own measurement criteria and data-driven results: The layer that proves onboarding and enablement change behavior and speed ramp, not just completion rates, with the tracking and feedback loops that keep it healthy over time. As the mandate grows. Grow the platform and the learning function as adoption expands, raising the bar for how people learn at Replit. Required Skills & Experience Deep L&

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Role We're hiring a hands-on Engineering Manager to build and lead Replit's Anti-Abuse team from the ground up. This is a foundational 0-to-1 role: you'll define the anti-abuse roadmap, hire a small team of engineers and data analysts, and ship the systems that protect Replit's platform, users, and economics from adversarial actors. You'll partner across Support, Legal, Security, Infrastructure, and the Money and Growth teams to make abuse economically unviable while keeping friction low for legitimate users. Replit sits at the frontier of AI-native abuse. Our platform is a target for phishing and scam hosting, cryptomining, LLM token farming, card and coupon fraud, and increasingly, abuse driven by AI agents themselves. The team you build will define how Replit defends against all of it. What You'll Do Build the anti-abuse roadmap from scratch : Define the threat model, prioritize across abuse vectors (phishing/scam hosting, cryptomining, token farming, payment fraud, AI agent exploitation), and translate it into a shipping plan with clear sequencing and tradeoffs. Design progressive verification and identity infrastructure : Build the "ladder of trust" that gates increasing platform capabilities (referrals, additional credits, access to powerful agent features, Missions) behind escalating verification. This includes a humanity/identity layer that's distinct from user accounts, integrations with KYC-grade verification providers, and the policy engine that decides what level of trust unlocks what behavior. This infrastructure is core not just to promo integrity but to how Replit safely expands agent capabilities over time. Ship as a hands-on EM : Stay in the code. Use the latest AI coding tools (including Rep

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. The AI Studio is the team responsible for designing, building, and operationalizing internal software platforms across every functional department of the company, including People Operations, Customer Support, Sales, Marketing, Finance, Recruiting, and Executive Operations. We treat each internal department as its own product surface, and in truth as its own startup, with its own customers, its own metrics, and its own reasons for existing. We ship custom software, built on Replit’s own platform, to solve operational problems that off-the-shelf SaaS tools cannot serve well at our scale and pace of growth. Position Summary The Member of Technical Staff (AI Builder) is a full-time builder role with substantial autonomy. You will design, architect, and ship AI-powered internal platforms that run the operations of the company across many departments at once. This is not a role for someone who wants a narrow, well-defined lane. It is a role for someone who wants to walk into an ambiguous business problem, understand it well enough to argue about it with the department lead, and then ship the software that fixes it. We are looking for people who genuinely understand the mechanics of a business: how revenue is actually made, why recruiting velocity matters, what makes support scale or break, how finance closes a month, and why each department is critical to whether the company wins or loses. You do not need to have run every function, but you need to respect why each one exists and be able to reason about it like an operator, not just an engineer. Because we treat each department as its own startup, we strongly favor people who have either run their own business or worked on a fast-scaling startup. You know what it feels like

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Role We're redefining how software is built and who gets to build it. Our mission is to achieve Autonomy for All: making programming accessible, collaborative, and powered by AI. Realizing that vision requires a platform that legitimate users can trust and adversarial actors cannot exploit. We're hiring a Data Scientist to help build Replit's Trust & Safety and Anti-Abuse program from the ground up. You'll turn noisy behavioral, identity, payment, infrastructure, and content signals into the measurement systems, detections, and decisions that protect Replit's users, platform, and economics. You'll work closely with Engineering, Support, Legal, Security, Infrastructure, Money, and Growth to make abuse economically unviable while keeping friction low for legitimate users. Replit sits at the frontier of AI-native abuse. Our platform is a target for phishing and scam hosting, cryptomining, LLM token farming, card and coupon fraud, referral abuse, and increasingly, abuse driven by AI agents themselves. You'll help define how we identify, measure, and respond to these threats without compromising the experience of good users. Who You Are You're a data scientist who moves fast, goes deep, and thinks adversarially. You can spin up an analysis in hours that would take others days, not by cutting corners, but because you've built the intuition and technical toolkit to get to the right answer quickly. You dig past the top-line abuse rate to understand selection effects, missing labels, policy changes, attacker adaptation, and the false positives hidden inside an aggregate metric. You understand that Trust & Safety data is imperfect and outcomes are high stakes. Ground truth is delayed, biased, and often incomple

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Role We are looking for a highly skilled PSIRT Engineer to lead the vulnerability response program for Replit’s cloud-native AI platform. You will own the lifecycle of security vulnerabilities affecting our products and services—from intake to validation, remediation coordination, and public disclosure. This role requires strong technical ability to reproduce vulnerabilities , deep understanding of web/app/cloud exploit classes, and experience operating bug bounty and coordinated disclosure programs. You will work closely with Engineering, Cloud Security, SecOps, SRE, and IT teams to ensure vulnerabilities are fixed quickly and communicated responsibly. What You’ll Do Vulnerability Intake, Triage & Validation Manage intake from bug bounty platforms (HackerOne preferred), customer reports, automated scanners, pentest reports, and coordinated disclosure channels. Independently validate, reproduce, severity-score, and document findings. Identify duplicates and maintain a clean vulnerability records pipeline. Assess relevance and exploitability using OWASP, cloud misconfiguration patterns, and identity/authentication/authorization risks (Oauth, OIDC). Remediation Coordination & SLA Management Work with Engineering, SecOps, IT, SRE, and Cloud Security to confirm product impact and drive remediation. Provide detailed reproduction steps, proof-of-concepts, and technical analyses. Track SLAs, remediation progress, regression testing, and systemic improvements. Support SOC 2, ISO 27001, and pentest evidence needs as part of vulnerability lifecycle governance. Bug Bounty & Vulnerability Disclosure Program Management Design and evolve the bug bounty program, including scope, rules, and reward structures. Man

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. Replit is changing who gets to build software. As an agentic software creation platform, Replit enables anyone, from individual creators to teams inside the world’s largest companies, to turn natural language into applications, internal tools, dashboards, workflows, websites, and software that solves real problems. We are looking for a Director or VP of Communications to help lead Replit’s next chapter of storytelling, reputation building, and market awareness. This is a senior communications role for a creative, strategic, and hands-on leader who can help build and scale the communications function as Replit grows from a beloved developer platform into a defining company in AI, software creation, and enterprise transformation. This person will help own Replit’s external and internal communications strategy, including company narrative, media relations, analyst relations, executive communications, internal communications, crisis communications, customer storytelling, policy-related communications, and global awareness. The role requires someone who can push through the noise and make the Replit story heard and for it to be a part of the narrative at all times. The Director / VP of Communications will help develop a compelling narrative that evolves with the company, the product, and the market, and deliver that narrative to the audiences across media, policymakers, partners, customers, potential ones and employees.The role will also support Replit’s international awareness, with a focus on key markets in Europe and Asia. This person must be both strategic and execution-oriented. They should have been able to build a comms function at a fast-growing technology company or have been the second in command at one. But, this

About Replit Replit is redefining how software is built, and who gets to build it. Our mission is to achieve Autonomy for All: making programming accessible, collaborative, and powered by AI. As a Technical Sourcer , you won't just be filling seats; you’ll be the primary architect of the talent pipeline that builds the future of our Product and Engineering teams! We are seeking a Fixed Term Full Time employee for a 6 - 12 month term . The Mission At Replit, we don’t look for average engineers; we look for "10x" builders, creators. Your mission is to find the needles in the haystack; engineers who are deeply technical, product-minded, and excited by the challenge of democratizing coding. Key Responsibilities Strategic Pipeline Building: Identify and engage top-tier talent for Software Engineering (Product, Infra, AI/ML), Product Management, and Design. You know how to go narrow on niche roles and create a stacked funnel for evergreen roles. AI Forward: Manage a tech stack of sourcing tools and agents to power the top of the funnel. Creative Outreach: Be AI tool driven. Move beyond standard LinkedIn templates. You will craft highly personalized, technical, and compelling outreach that resonates with the Replit ethos. Deep Research: Map out talent across GitHub, Twitter (X), competitive startups, and niche developer communities to find "undiscovered" talent. Full Lifecycle Partnership: Work closely with Recruiters and Engineering Leads to calibrate profiles and refine the search strategy in real-time. Data-Driven Iteration: Track conversion rates and leverage data to pivot sourcing strategies when a search becomes "stale." Who You Are Experience: 4+ years of technical sourcing experience, preferably at a high-growth startup or a top-tier tech firm. Technical Fluency: You understand the tech stack in depth, can navigate a GitHub profile, and know why someone would fit our EPD team, company and values. Persistence: You have a "hunter" mentality. You enjoy the challenge o

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About Replit Replit is building the world's most ubiquitous AI coding agent. Replit Agent can be used by anybody to bring their ideas to life. Whether it's an app for yourself, the next great startup idea, or a tool to make you more productive at work, Replit Agent can help build it. Replit is also the leader in secure vibe coding. We protect apps, give users features to manage security risks, and help them vibe code more safely. About the role: Replit is changing how people and companies turn ideas into software. Reaching those customers requires engineering that connects acquisition to the product experience and gives teams trustworthy evidence about what works. This role goes beyond operating conventional marketing technology. You will rethink growth systems for a world where agents can observe performance, diagnose problems, take action, and learn from the result. As the founding engineer for Growth Enablement, you will set the technical direction for this area. You will build agentic systems alongside shared foundations for attribution, audiences, lifecycle engagement, referrals, and promotions. The work spans web, mobile, billing, and data. You will work directly with marketing, sales, and partnerships to find the highest-leverage problems and ship the first solutions. Successful projects will become platforms that help these teams move faster and give Replit a clearer view of what drives durable growth. You will: Design agentic growth systems that monitor performance, diagnose failures, run approved experiments, and improve from the results. Explore AI-native approaches to answer engine optimization, campaign operations, audience discovery, and measurement. Build acquisition measurement across web and mobile, in

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About The Role Replit is where millions of people learn to build software - and our documentation and learning content are where they get going or give up. We're taking ownership of that experience, and we're looking for a Learning Experience Creator who can make it worthy of the product: someone who turns product knowledge into experiences people actually use - clear written docs, guided learning, short video, interactive experiences - findable at the moment of need, accurate every time, and genuinely enjoyable. You're a learning-experience creator first. You understand how people actually learn a product - what they're trying to accomplish, where they get stuck, what format serves each moment - and you move fluidly between writing a crisp help article, designing a hands-on walkthrough, and producing a short video. Underneath it all, you're a storyteller: you know how to earn attention in the first few seconds, hold it against real-world attention spans, and make ideas stick - and sometimes make something people can't help but share. You're also a builder: unafraid to try new formats and experiment, you read the data and listen to customers, and you continually improve and evolve with speed as our product evolves. You'll turn complex things into simple, useful experiences, and you'll own how well they land. The Mission : help every user - external customers and internal teams - self-serve to reach their creative and business goals, with content so good, so current, and so findable that they don't need to open a ticket. Success looks like real ticket deflection, faster activation, and high CSAT. What You'll Own New documentation and learning content. You'll populate our documentation and learning surfaces with new, acc

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Role Search is being rebuilt in real time. Millions of people now start with a question to ChatGPT, Claude, Gemini, or Perplexity, and the answer they get decides which products they try. When someone asks how to build an app, a website, or a tool for their business, Replit needs to be the answer. We're hiring an AEO/GEO/SEO Lead to own how Replit gets discovered, across AI-generated answers and traditional search. This is a zero-to-one role. You'll define the strategy, then execute it yourself with AI-leveraged production, agency partners, and cross-functional teams behind you. You'll work daily with our Web, Growth, Brand, Content, Product, Engineering, and Analytics teams. The fastest-growing AI-native companies have already turned AI answers into a primary acquisition channel. Your mandate is to do the same for Replit: grow AI referral traffic into one of our largest sources of new builders, keep our traditional search presence compounding, and make Replit the platform AI assistants recommend when anyone wants to build software. Replit moves fast. We ship continuously, experiment relentlessly, and aim to make every builder more productive and creative. We're looking for someone who thrives in that environment: part strategist, part operator, part scientist of a channel that changes every month. What You'll Do Own the AEO/GEO Strategy Define where Replit must show up across ChatGPT, Claude, Gemini, Perplexity, and Google AI Overviews, for which prompts and buyer intents, and build the playbook to win those answers. Set targets, sequence the roadmap, and defend the strategy with data. Win Citations Across the Open Web LLMs cite what they trust: Reddit threads, YouTube videos, high-authority publications, co