CCC MPS VAS Technical Solutions Representative Description - At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences, and perspective they bring. That’s how we work at HP. And this is how ideas and people grow. Job responsibilities Logs the call in to a data base Ensures that the customer is entitled to the service, validate customer contract details Manages all French BF HW service requests and enquirers of customers received through different access channels Manages customer expectations and identifying customer problems and solve them Performs re-entitlement and clarification Contacts customer for DBD needed. Monitors the service event through completion for compliance. Handles timely elevation and/or escalation, when get complex probl
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