Job Title Customer Project Manager (Arizona, New Mexico, Texas, California) Job Description Drive high-impact healthcare delivery at Philips as a Customer Project Manager, leading multiple complex end-to-end patient monitoring, therapeutic care, IT, and capital equipment implementations while guiding cross-functional clinical and technical teams to achieve seamless, statement-of-work-driven outcomes and an exceptional customer experience. Your role: Coordinate, lead, and motivate cross‑functional internal and external sales, clinical, and technical teams in partnership with hospital‑assigned project managers and key stakeholders. Develop and manage comprehensive project plans using Philips project management methodology and tools. Create and maintain detailed work breakdown structures (WBS) to define scope, deliverables, and execution timelines. Lead change, risk, communication, stakeholder, and resource management planning to ensure project alignment and issue mitigation. Ensure projects are delivered in accordance with the statement of work, driving successful implementation and a positive customer experience. You're the right fit if: You’ve acquired 2+ years of experience in IT project management (healthcare environment is preferred). Project management and/or Lean certifications are a big plus. Your skills include 4+ years of experience with MS Project, MS Office Suite, Salesforce.com and other standardized Project Management tools and documentation. You have at least a bachelor’s degree in a clinical field, computer science, information technology, project management, a similar field or 6+ years of relevant experience. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental
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Job Title Remote Service Engineer, IGT-S (Remote-Based) Job Description Exciting opportunity combine your technical, networking, and customer interaction skills utilizing the latest remote access technologies to assist healthcare customers with IGT - Fixed Systems products. Your role: Acting as a Remote Service Engineer (RSE), the aim of your job is to provide telephone, remote technical support, and remote diagnostics to external healthcare customers and field partners, utilizing the latest remote access technologies. Acting as a Philips Representative in response to customer inquiries and providing telephone and remote technical support to external customers Resolving customer service events by leveraging Philips tools and resources as needed Timely escalation of customer product issues for evaluation and action by higher level support Utilization of appropriate remote tools to resolve issue and thus avoid dispatching of service call to Field Service Engineer Implementing best practices and process improvements while diagnosing problems, apply effective solutions and determine follow up actions Driving increased productivity through utilization of remote tools and technical skills Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities. You're the right fit if: You’ve acquired 2+ years of experience in a diagnostic imaging (field or hospital-based) service environment. Philips Image Guided Therapy (IGT) System - Azurion and/or Alllura systems experience and training is required. Your skills include the ability to understand and apply electronic, mechanical
Job Title Remote Service Engineer Job Description Serve as the frontline remote technical expert, delivering rapid diagnostics and issue resolution for healthcare customers and field teams while minimizing onsite service through advanced troubleshooting and escalation management. Your role: Provide remote technical support and diagnostics to healthcare customers and field partners using advanced remote access technologies. Respond to customer inquiries as a Philips representative, delivering timely and accurate troubleshooting support. Resolve service issues by leveraging internal tools, systems, and knowledge resources. Escalate complex product issues to higher-level support for further evaluation and resolution. Utilize remote capabilities to efficiently resolve issues and reduce the need for onsite service dispatch. You're the right fit if: You’ve acquired 5+ years of remote software system experience along with a solid background in structured query language (SQL) and Windows server environments. Your skills include computer networking, technical solutions authoring, and the ability to solve mechanical and electrical issues. You have an associates degree or higher, technical discipline preferred. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position. You’re a team player who is versatile and keen to work with a variety of Philips products. How we work together We believe that we are better together than apart. For
Job Title Medical Safety Manager - Ultrasound Job Description Medical Safety Manager, Ultrasound The Medical Safety Manager independently oversees safety surveillance activities for medical products by analyzing data from post-marketing surveillance, literature reviews, and real-world evidence to identify risks and ensure patient well-being. The role supports regulatory compliance through the preparation of safety-related documentation, including Risk-Benefit Analyses, protocols, Clinical Study Reports, and Clinical Evaluation Reports. Your role: Independently conducts comprehensive safety evaluations using data from post-marketing surveillance, literature reviews, and clinical trials to proactively identify and assess potential risks and safety signals. Provides critical safety insights and recommendations for risk management activities, including Health Hazard Evaluations, Risk-Benefit Analyses, and recall procedures, ensuring robust patient safety measures are in place. Supports New Product Introduction, clinical studies, and post-marketing efforts by delivering safety-related perspectives and collaborating on safety inputs for regulatory submissions and key documentation such as RBAs, protocols, Clinical Study Reports, and Clinical Evaluation Reports. Responds to safety-related inquiries from healthcare professionals, patients, and internal stakeholders, fostering trust through transparent communication and supporting the implementation of safety policies, procedures, and programs to promote a culture of compliance. Stays current with evolving medical product safety regulations and guidelines, offering input into the design and execution of safety studies and vigilance activities to ensure adherence to requirements throughout the product lifecycle. You're the right fit if: You’ve acquired 5+
Job Title Disease management Solutions Clinical Support Specialist (90% Travel M-F) Job Description Disease management Solutions Clinical Support Specialist (90% Travel M-F) Help healthcare providers maximize the value of Philips Disease Management Solutions by delivering expert clinical training, product education, and implementation support across a highly customer-facing field role. Your role: Deliver hands-on and remote clinical training for Philips Disease Management Solutions products, with primary focus on DynaCAD and UroNav, ensuring customer competency and successful adoption. Serve as a trusted clinical consultant to physicians and technologists, providing education, workflow guidance, and application support that improves customer productivity and outcomes. Partner closely with Sales, Marketing, Service, Customer Support, Quality, Research & Development, and Manufacturing teams to support customer success, product implementations, and new product introductions. Demonstrate product expertise, you will be responsible for product assembly and installation for the UroNAV product as well as troubleshoot software and workflow issues, and help customers optimize their use of advanced imaging and post-processing solutions. Travel extensively (approximately 90%) to customer sites throughout the U.S., working from a home-based office and supporting changing customer locations as business needs require. You're the right fit if: You’ve acquired 5+ years of clinical experience as an MRI Technologist and/or Ultrasound Technologist, with strong knowledge of imaging workflows and patient care environments. Your skills include troubleshooting software, computer, networking, and basic Digital Imaging and Communications in Medicine (DICOM) issues, along with strong teaching, presentation, a
Job Title Zone Project Management Director - Imaging Systems (East Zone) Job Description Join Philips as a Zone Project Management Director - Imaging Systems (East Zone) where you'll lead a team of Customer Project Managers to deliver complex healthcare installations, drive operational and financial performance, accelerate revenue realization, and create exceptional customer outcomes through strategic execution, cross-functional collaboration, and continuous improvement. Your role: Provide strategic leadership to a team of Customer Project Managers, fostering a high-performance culture through coaching, mentoring, talent development, and succession planning. Enable the team to effectively partner with hospitals, general contractors, project managers, and internal stakeholders to achieve critical project milestones and customer commitments. Navigate and lead complex commercial installation and construction projects across the zone, partnering with customers and key stakeholders to accelerate the order-to-completion cycle and drive predictable revenue delivery. Align project execution with customer requirements, business objectives, and financial targets while delivering exceptional customer experience. Oversee project portfolios and large-scale customer implementations by driving effective planning, resource allocation, revenue forecasting, inventory utilization, budget management, and schedule adherence. Prioritize initiatives based on strategic value, customer impact, and business objectives to maximize operational and financial performance across the zone. Serve as the senior escalation point for complex customer and operational issues, proactively managing risks, resolving critical challenges, and maintaining strong customer relationships throughout the project lifecycle. Ensure compliance with regulatory, quality, and organizational standards wh
Job Title Trade Compliance Manager, Master Data & Controls Job Description Trade Compliance Manager, Master Data & Controls Our Trade Compliance Master Data & Controls Manager will own the operational framework required to ensure Philips Respironics import/export part-number data, trade documentation, and broker-facing compliance information are complete, accurate, current, and actionable. You will create and maintain a controlled trade compliance data-management system that ensures every active/imported/exported part number has the required master data, documentation, regulatory flags, and ownership needed to support compliant and efficient customs clearance. Your role: Will serve as the single point of accountability for trade master data readiness across SAP plant names, Philips trade databases, customs broker platforms, and internal business workflows. The role will convert today’s reactive, RFI-driven process into a controlled, visible, governed system that enables proactive compliance execution, faster customs clearance, reduced broker escalations, and stronger regulatory readiness. Own Trade Master Data Governance: Lead the accuracy, completeness, and visibility of import/export trade compliance data across SAP, product master systems, trade databases, and broker platforms. Establish data standards, governance processes, and controls to ensure critical trade attributes such as classifications, country of origin, regulatory indicators, and supporting documentation are maintained and audit-ready. Drive Broker and System Alignment: Ensure trade compliance data is synchronized across SAP, invoices, broker databases, and other trade repositories to prevent shipment delays and clearance issues. Proactively identify and resolve data discrepancies, while managing broker inquiries through root-cause correction rather than one-time transactional fi
Job Title Field Service Engineer - Medical Imaging (Metro NYC / Tri-State Area) Job Description Field Service Engineer - Medical Imaging (Metro NYC / Tri-State Area) You will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites nationally. The ideal candidate will be able to travel nationally but will be located in the greater New York City area. We expect this FSE to live within a 45-minute commute to Manhattan, with travel to other sites as required. Your role: Deliver exceptional customer service by setting clear expectations, meeting commitments and arrival times, and resolving customer issues efficiently. Build strong customer relationships by understanding their business environment while contributing to service revenue growth. Collaborate as an active member of the regional team to improve processes, identify training gaps, and share best practices. Continuously expand capabilities by learning new tools and becoming qualified across multiple modalities as needed. Complete all required administrative and compliance tasks in accordance with company, state, and federal regulations. This includes accurate documentation for timesheets, service work orders, expense reports, PMs, FCOs, installations, and adherence to quality and safety standards. Diagnose and resolve electronic, mechanical, and network-related system issues using established tools, resources, and escalation processes. Perform preventative maintenance, field changes, installations, and corrective service within required timeframes. Travel extensively (approximately 90%) with the ultimate focus being in the assigned territory to support customer sites, but will require overnight stays and air travel nationwide
Job Title Medical Safety Manager, Hospital Patient Monitoring Job Description Medical Safety Manager, HPM The Medical Safety Manager, Hospital Patient Monitoring is responsible for conducting comprehensive evaluations of safety information sourced form a variety of channels such as Post-Marketing Surveillance (PMS) and literature searches, working under limited supervision. Your role: Provides essential support in bolstering patient safety by actively contributing insights and recommendations to critical processes such as Risk Management, Health Hazard Evaluations (HHE), Risk-Benefit analyses, and recall procedures. Offers valuable assistance in delivering safety-related perspectives for New Product Introduction (NPI) projects, clinical studies, and Post-Marketing Surveillance (PMS) efforts, facilitating informed decision-making. Collaborates effectively to furnish pertinent safety inputs for regulatory submissions and key documents such as Risk-Benefit Analyses (RBA), protocols, Clinical Study Reports (CSR), and Clinical Evaluation Reports (CERs), ensuring compliance and transparency in safety evaluations. Conducts literature reviews and surveillance activities to identify emerging safety issues, ensuring proactive identification and mitigation of potential risks. Provides answers to safety-related inquiries from healthcare professionals, patients, and internal stakeholders, fostering trust and transparency in communication regarding product safety. Contributes to the implementation of safety-related policies, procedures, and programs to promote a culture of safety and compliance within the organization. Maintains awareness of evolving regulations and guidelines related to medical product safety and ensures compliance with applicable requirements. Provides input into the design and conduct of safety studies and medical device vigil
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