Lead Expert Jobs

Customer Care Expert - Enterprise Start Date: December 14th - Training is 8-10 weeks, and will be remote. There is no PTO allowed during training, you will need to be present for each day of training. Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. A day in the life The Toast Enterprise Support team delivers advanced, omnichannel technical support to our most complex enterprise clients — corporate restaurant brands, national franchises, and international locations. As an Enterprise Support Expert, you'll resolve highly complex, high-risk technical issues across a broad and varied product landscape, manage demanding enterprise stakeholders, and bring order to a fast-paced, ambiguous environment — all while fielding incoming questions across phone, chat, and email. What you’ll do (Responsibilities) Troubleshoot hardware, financial transaction mechanics, API integrations, and menu configuration issues across a wide range of Toast products for our Enterprise customers. Diagnose and resolve issues at the intersection of Toast and third-party systems, including 3rd party ordering APIs and enterprise accounting integrations, following established troubleshooting paths and escalating when a case falls outside documented guidance. Manage a steady mix of inbound case traffic across phone, chat, and email, keeping your active case backlog current and flagging aging cases to your lead or manager. Help triage incoming workload based on account tier and urgency, following team guidelines on prioritization. Communicate clearly across audiences — from front-of-house restaurant staff to corporate IT contacts — translating technical issues into actionable guidance. Support de-escalation of difficult customer situations, bringing in your manager or a senior teammate on high-stakes, financially impacted, or executive-level cases.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Managed Support team enables platforms using Stripe Issuing and Treasury to provide high-quality support to their cardholders and account holders without building the full operation themselves. The team delivers branded and specialized support across areas such as account access, card management, transactions, fraud, disputes, and complaints, while owning the operational readiness and ongoing performance of each program. Working closely with Product, Engineering, Sales, and platform partners, Managed Support provides a scalable, reliable, and compliant customer experience as Stripe’s customers launch and grow their financial products. What you’ll do In this role, you will be managing up to 10 Operations Associates and act as their primary point of contact for performance management, coaching and planning. The Associates under your management are responsible for resolving our users’ most challenging and impactful issues, providing exceptional user experience, and contributing to the overall user satisfaction. To be a fit, you will have a coaching mindset, proven ability to communicate at different levels, a track record of driving operational performance, possess a deep expertise in customer service, and a passion for inspiring a team to deliver an incredible user experience. Responsibilities Guide the team in troubleshooting and resolving external user issues. Own operational performance, setting clear goals and driving delivery agai

Who We Are Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,500 firms in 60 countries use Addepar to manage and advise on nearly $10 trillion in assets. Its open platform integrates with 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and levels of complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, São Paulo, London, Edinburgh, Geneva, Warsaw, Dubai, Pune and Singapore. The Role Addepar's Private Fund Look-Through (PFLT) offering gives clients deep visibility into the underlying holdings of their private fund investments by extracting holding-level data directly from GP financial statements—primarily the Schedule of Investments (SOI). This white-glove solution combines proprietary AI/ML extraction technology with human-in-the-loop review to ensure maximum accuracy and full portfolio transparency. As part of the broader Addepar Data organization, the PFLT Data Operations Team Lead is responsible for managing a team of Analysts and Senior Analysts focused on reviewing, validating, and enriching complex fund holding data within target SLAs. This role acts as a domain subject matter expert, overseeing exception resolution, pipeline monitoring (Databricks, Retool, Monday.com), and data entity mapping. You will play a pivotal role in driving team performance metrics, leading ML model retraining initiatives, and collaborating across Product, Engineering, ML Operations, and Client Success teams. Applicants must have legal authorization to work in the country where this role is based on the first day of employment. Visa sponsorship is not available for this position. What You'll Do Lead and manage a team of PFLT Analys

Become a part of our caring community The Portfolio Enablement Lead is a portfolio transformation leader responsible for shaping and advancing Humana's portfolio operating model, Agile Release Train (ART) design, and Ways of Working across multiple portfolios. Acting as a trusted advisor to executive leadership (SVPs, VPs, and portfolio leaders), this role translates enterprise strategy into scalable portfolio operating models that drive alignment, flow, value delivery, and measurable business outcomes across the organization. This position combines deep expertise in Lean Portfolio Management, enterprise operating model design, organizational transformation, and systems thinking with exceptional executive influence, facilitation, and data-driven decision-making skills. The role focuses on enterprise enablement rather than delivery management, driving portfolio optimization, governance consistency, operating model maturity, and long-term organizational optimization while partnering across business and technology teams to improve enterprise performance and strategic execution. The Portfolio Enablement Lead serves as a trusted transformation leader responsible for advancing Humana's Ways of Working through the design, governance enablement, and evolution of portfolio operating models, ART structures, and leadership practices across assigned portfolios. In this highly influential role, you will collaborate with executive leaders across business and technology to shape how portfolios are structured, prioritized, governed, and executed to achieve strategic business objectives. As a trusted advisor, you will partner directly with SVPs, VPs, Directors, and senior portfolio leaders to align organizational design, portfolio strategy, and operating models with enterprise priorities and regulatory requirements. You will pr

Citi's Investor Services Technology group is seeking a strategic and technically accomplished Services Pricing Studio Technology Lead the design and delivery of a transformational pricing platform that powers how Citi prices, structures, and wins Investor Services mandates globally. The Pricing Studio will serve as the definitive tool for Sales, Product, and Finance teams — enabling dynamic fee modelling, scenario analysis, competitive benchmarking, and deal approval workflows. You will lead a focused engineering team and work in close partnership with Investor Services business leadership, Finance, and Data teams to build a platform that directly influences Citi's revenue growth and competitive positioning. This role demands a rare combination of pricing domain expertise, data engineering depth, AI driven engineering acceleration and the ability to translate complex commercial logic into elegant, scalable software. Responsibilities: Pricing Studio Platform Design and deliver the Pricing Studio as a unified, self-service platform for fee modelling, deal structuring, and pricing approval — supporting all Investor Services products including Fund Admin, Custody, and Securities Finance. Dynamic Pricing Engine Architect a configurable, rules-driven pricing engine capable of modelling complex fee structures, volume discounts, bundled pricing, and multi-product deal economics — with real-time scenario comparison and profitability analysis. Deal Approval Workflow Implement structured deal approval and governance workflows — integrating pricing decisions with Finance sign-off, risk thresholds, and regulatory guardrails to ensure every deal is commercially sound and compliant. Stakeholder Partnership Act as the primary technology partner for Sales, Product, Finance, and senior busi

The IT Sr Function Group Manager manages multiple teams of senior professionals through other senior managers. The job requires a broad and comprehensive understanding of the different systems, theories and practices relevant to a function as well as practical experience of multiple business cycles. In-depth knowledge of the industry and direct competitors' products/services is also necessary in order to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the business, combined with a solid conceptual/practical grounding in both the function and/ or area of expertise. Excellent communication skills required in order to influence a wide range of audiences. The job is likely to be involved in both internal and external negotiations which will have a major impact on the area managed, and possibly on other related areas and organization as a whole. Develops medium- to long-term plans and executes functional strategies for a large/complex country, cluster of countries, or business requiring coordination and integration across units. Provides input into strategic decisions affecting job family or function within a region or business.Full management responsibility of multiple teams, including management of people, budget and planning. Has authority to negotiate and make independent decisions on issues/activities that have critical impact or influence on company revenues, capital or business operations. Typically, a direct report to an EB role and sits on the highest functional leadership team within a region,, or global business. Responsibilities: Ensures managed areas are defining and implementing systems that are aligned with business strategy and goals. Involved in a wide range of diverse activities that require strategic vision and analysis. Applies a broad and comprehensive understanding in multiple functional areas and their underlying

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic's Claude Partner Network (CPN) Reseller track lets authorized partners sell Claude directly to end customers. These partners bring Claude into accounts that Anthropic can't reach alone, and they need marketing that helps them build a real Claude practice: campaigns they can run with their own teams, funding they can put to work, and proof that moves them up through the partner tiers. This is a foundational, first-in-seat role with wide scope. You'll be the first dedicated partner marketer for the reseller track, and you'll lead it globally. You'll set its marketing strategy, define the standards and playbooks partners run against, and build the tier-advancement path from the ground up. You'll work across regions and with a network of agency partners to deliver programs at global scale. You'll shape how reseller marketing fits into Anthropic's broader partner strategy, working with Partnerships, Commercial Operations, Channel Account Managers, Partner Operations, Customer Marketing, and Communications to make sure reseller activity and Anthropic's direct sales point in the same direction. You'll also set the bar for the marketers who join the practice as it grows. Key responsibilities Set the marketing strategy for the reseller track, including priorities, investment choices, and quarterly and annual plans that connect partner activity to registered pipeline and reseller revenue Define the reseller marketing playbook and co-marketing standards, and keep them current as the program launches and expands Represent the partner marketing perspective in program design, working with Partnerships, Commercial Operations

Job Title: MSK Foot Lead Podiatrist Banding: Band 7 Location: North Middlesex University Hospital NHS Trust Start Date: ASAP Duration: 3-Month Contract Hourly Rate: Competitive (Dependent on Experience) Working Hours: Part Time Job Overview Pulse is currently seeking an experienced and highly skilled MSK Foot Lead Podiatrist to join the team at North Middlesex University Hospital NHS Trust . This is an exciting opportunity for a specialist clinician to provide expert assessment, diagnosis, and treatment of musculoskeletal foot conditions in both adults and children. The successful candidate will play a key leadership role within the podiatry service, delivering advanced clinical care while supporting the education and development of less experienced members of the team. Key Responsibilities Perform comprehensive MSK podiatric assessments for adults and children presenting a wide range of complex physical and medical conditions. Provide specialist clinical expertise in the management of MSK foot pathologies. Lead on complex clinical cases and support service development initiatives. Educate, supervise, and mentor junior podiatrists and other members of the podiatry team. Maintain accurate clinical documentation in line with Trust and professional standards. Work collaboratively within multidisciplinary teams to optimize patient outcomes. Qualifications and Experience Degree in Podiatry. HCPC registration as a Podiatrist. Local Anesthetic (LA) Certificate. IR(ME)R Certification. Qualified to deliver steroid injection therapy. Significant experience managing musculoskeletal foot and lower limb conditions. Experience working within NHS podiatry services. Strong leadership, communication, and clinical decision-making skills. Ability to manage complex caseloads independently. Why Choose Pulse? From the moment you register with Pulse, our focus is entirely on you. Our specialist recruitment consultants understand your profession and are committed to finding the right oppor

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Global Content Team Lead Adyen’s Global Marketing team consists of multiple disciplines working together to enable local marketing teams around the world with the resources, strategic frameworks, and subject matter expertise they need to drive demand and retention. Our in-house creative Studio is responsible for bringing these programs to life through creation of reports, assets for events, online videos, case studies, blogs, and more. The studio consists of two sub-teams: on the one hand there’s the Design team that takes care of visuals and on the other there’s our Content team, comprising writers & content managers. We’re looking for an experienced team lead to steer that writing arm of our Studio. What you'll do Plan and coordinate the production of content projects from brief to launch in collaboration with the Studio Leadership Team. Develop and own our global content strategy aimed at translating complex product and commercial propositions into easy to understand, memorable experiences that drive action with our business target audiences. This includes but is not limited to guides, case studies, web & digital, videos, events,, and social content. Lead, inspire and mentor a matrixed content team, reviewing, editing, and conceptualizing work that is on-brand and aligned to our commercial goals. Be a guardian of th

The Fusion Center Analyst Shift Lead will actively manage and engage in the operational uptime of our robotaxi and test fleet. Primary responsibilities include live troubleshooting of hardware/software issues, interfacing with operators, capturing troubleshooting details in Jira, and reporting back to our Fleet Support Engineering team. You will work closely with leaders within the Fleet Operations organization and assist and interact with multiple teams across the company, including TeleGuidance, PMO, User Experience, and Product. Our Shift/Team Leads are disciplined team players who believe in doing everything it takes to accomplish the mission safely. As a Fusion Center Analyst Shift Lead, you will lead a team of Fusion Center Analysts to ensure they are meeting our Service Level Agreements (SLA’s) and to Zoox standards. Additionally, you will be responsible for maintaining productivity, quality and safety standards for both the robotaxi and test fleet for all operating hours. Shift/Team Leads at Zoox are hands-on with their team, working with & alongside them daily, leading by example to ensure all software and hardware tests are executed to Zoox’s high standards. You will be the field expert for tools, features, and functions related to TeleOps workflows, coordinating and streamlining processes supporting Fleet Operations at Zoox. Shift: Monday - Friday, 10am - 6pm In this role, you will: Uphold a safety-centric, inclusive, and open-communication culture and conduct written and oral performance feedback with direct reports at regular intervals Become knowledge experts on all Zoox platforms Interact with contractors assigned to Zoox to answer questions, provide information, and ensure they understand and execute their job assignments Act as a “player/coach” regularly and as the first point of contact to support service escalations Perform initial diagnosis and troubleshooting: Leverage your knowledge of autonomous vehicl

AI Delivery Lead eClinical Solutions is transforming clinical development with elluminate®, our Clinical Data Cloud , helping life sciences organizations unify, analyze, and unlock the value of their data faster than ever before. By combining a modern cloud platform with expert data services, we empower smarter decisions across the clinical trial lifecycle—accelerating innovation that ultimately improves patient outcomes. Our engineering teams build enterprise-grade, revenue-generating products at the intersection of cloud, data, analytics, and emerging AI technologies . If you’re excited about building sophisticated software that makes a real-world impact on healthcare, this is the place to do it. You will make an impact: As an AI Delivery Lead , you will help transform how eClinical Solutions Engineering teams plan, build, test, and deliver software by driving adoption of AI-enabled software development practices across the organization. You will work closely with Engineering, SQA, Product Management, Architecture, and DevOps to embed AI-assisted development and automation throughout the Software Development Lifecycle (SDLC). You will help teams identify opportunities to eliminate manual activities, improve delivery predictability, strengthen automated quality, and demonstrate measurable improvements in engineering productivity and software delivery. This role is ideal for someone who combines strong software delivery and Agile experience with a practical understanding of AI-assisted development and enjoys working directly with teams to turn new technologies and processes into repeatable engineering practices. Your day to day: Drive adoption and continuous improvement of AI-assisted development and AI-DLC practices across Engineering teams. Work directly with Engineering, SQA, Product, Architecture, and DevOps throughout planning, development, testing, and release. Partner with teams during backlog refinement and sprint planning to improve story read

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role We are looking for a Vendor Admin Lead to own vendor master data for our global Finance Operations team. Reporting to the Director of Global Accounts Payable, you will be the single point of accountability for who our vendors are and get paid: onboarding, bank-detail verification, supporting documentation vetting, data quality and the controls around all of it. Anthropic's vendor base is growing quickly across the US, Europe and Asia-Pacific, and a clean, verified vendor data is what keeps a fast-growing company scale with the necessary controls. This role is deliberately separate from invoice processing and payments. You will control vendor records and bank details; you will not book invoices or move money. That separation is the point of the role, and you will own the SOX controls that enforce it and help design the access model that keeps it that way. This is an opportunity to build a vendor-master function from the ground up and leverage process automation with Claude while supporting the team making AI safe. Responsibilities Supplier onboarding Run intake for every new vendor and payee: validate completeness, collect and verify supporting documentation, and enable records in the ERP backbone system against agreed service levels Validate supporting documents; set 1099-reportable and tax flags correctly Confirm third-party risk and restricted-party screening before activation Set up one-time and non-vendor payees with the right record type rather than forcing them through full onboarding Partner with TPRM and IA teams on control requirements and continuous process improvement 1099 annual reporting&n

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As the Performance Technical Lead for FlashBlade//EXA, you will define and own the end-to-end performance narrative for Everpure’s exascale disaggregated storage architecture built for AI factories. In this strategic and hands-on role, you will bridge systems performance engineering, benchmark architecture, and competitive intelligence to establish how //EXA is engineered, proven, and positioned against leading competitors in HPC and hyperscale AI infrastructure. You will partner directly with engineering, product management, and field sales teams to drive high-impact architecture evaluations and showcase Everpure’s leadership in high-throughput workloads. WHAT YOU'LL DO Architect and Define Performance Roadmaps: Translate deep storage protocol expertise (NFSv3 direct-to-DN, pNFS, S3) into technical performance requirements for //EXA’s disaggregated data path to resolve GPU-starved read patterns, metadata storms, and bursty HPC workloads. Drive Strategic Market Alignment for GPU/Sovereign Cloud: Align //EXA’s performance roadmap, sizing guidance, and reference architectures with the buying criteria and operational needs of multi-tenant GPU-cloud and sovereign-cloud operators. Establish Competitive Performance Technical Positioning: Develop rigorously substantiated architectural analyses comparing metadata scaling, durability tradeoffs, and GPU-direct paths to empower field engineering during customer technical eva

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam. You will serve as a thought partner, contract expert, and at times, lead negotiator for major deals. Your work is thoroughly impactful as you will define the commercial terms that underpin the relationships between Plaid and its customers. You're motivated by tangible outcomes and finding win-win deals to strike with customers. You'll also be a key partner to the broader set of Plaid’s go-to-market teams. You will help craft repeatable, robust commercial processes for an increasingly global team, leading to more speed and consistency. You enjoy rolling up your sleeves and diving into data analysis to make more educated decisions. You're keen on transparency and visibility to enable sharper decision-making and organizational communication. Responsibilities Collaborate closely with Plaid’s Sales, Account Management, and Enterprise teams to negotiate key customer contracts Creatively enable new deals with top prospects while staying true to Plaid’s operating practices Drive successful renewals, upsells, and cross-sells with top customers to increase usage and adoption of key Plaid products Craft pricing strategies that work for Plaid, prospects, and existing customers Evolve and impr

About the Team OpenAI’s Education team is building products and programs that advance how people learn with AI. We work across students, educators, institutions, and education communities to help people use AI thoughtfully and effectively. About the Role We’re looking for an Education Content Marketing Lead who combines exceptional editorial and curriculum judgment with strong content-marketing instincts, a builder’s mindset, and an engineer’s approach to scale. You’ll create high-quality content and the systems that move it from idea to published asset quickly and consistently. This is a hands-on role spanning long-form editorial, curriculum, video, visual content, channel strategy, and content operations. You’ll turn strategic briefs and expert input into useful work for students, educators, institutional leaders, and education communities; grow the channels that reach them; and use data to improve both the content and the engine behind it. Education needs a coherent, measurable content engine across audiences, formats, and channels. This role will turn fragmented requests and one-off production into a prioritized portfolio, reusable workflows, dependable creative capacity, and education-specific channels that compound over time. The goal is not simply to produce more content, but to create work that earns attention, supports learning and engagement, and improves through evidence. In This Role, You Will Build and continuously improve a scalable content operating system spanning intake, prioritization, resourcing, production, review, publishing, versioning, and reuse. Apply an engineer’s mindset to map dependencies, remove bottlenecks, automate repeatable work, create modular templates and playbooks, and maintain clear quality standards. Maintain a single source of truth for the roadmap, editorial calendar, briefs, source material, production status, approvals, assets, and metadata. Produce and edit content across formats, including long-form articles, blogs, case