Lead Platform Operations Program Manager Jobs

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb is a mission-driven company dedicated to creating a world where anyone can belong anywhere. Our Community Support (CS) team is at the heart of that mission—delivering seamless, 10-star customer service experiences complemented by world-class, personalized human support that empowers hosts and guests at every step of their journey. As a Data Scientist working on Causal Inference in CS, you will have the opportunity to collaborate with a strong team of engineers, product managers, designers and operation agents to enable personalized, fair and exceptional experience for guests & hosts using advanced causal inference analysis for Community Support. The Difference You Will Make: We're looking for a motivated and talented Data Scientist with strong causal inference expertise to join the Community Support Data Science team. You'll partner closely with the area's tech lead on high-impact projects spanning AI-powered products, differentiated service, and operations optimization. The ideal candidate brings sharp applied inference intuition, a bias toward impact, and the ability to cut through ambiguity to drive clarity in complex problem spaces. You’ll work on high-impact projects like: Design rigorous experiments & quasi-experiments to measure the causal impact of CS product launches and drive data-informed launch decisions. Build causal ML models to optimize Make Goods budget allocation and maximize business impact. Conduct causal inference analyses to quantify the long-term effects of product changes and uncover heterogeneous treatment effects. Deliver strategic insights on

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft AV brings the autonomous future to life by matching our community of riders with self-driving vehicles to meet their transportation needs today. The program is powered by a technical team innovating to build new features, experiment, and evolve approaches for emerging business needs. At the same time, we prioritize production quality because our customers put their trust in us for safety and reliability. As a Software Engineer for Autonomous Vehicles, you’ll be responsible for executing integrations with partners, making tradeoffs between technical investments and product work, and collaborating with other engineers on system design. You will help shape the product direction by developing a deep understanding of the customer and working closely with cross-functional partners from Product, Design, Science, and Operations. You will work with a group of talented engineers and help the team to deliver significant business impact while being open to change through constant experimentation in an ambiguous emerging product. If you enjoy collaborating with technical and nontechnical partners in a fast-moving space with real-world impact, this is the role for you. Responsibilities: Help establish roadmap and architecture based on technology and understanding of customer needs Write well-crafted, well-tested, readable, maintainable code Participate in code reviews to ensure code quality and distribute knowledge Share your knowledge by giving brown bags, tech talks, and promoting appropriate tech and engineering best practices Can help lead large projects from idea to positive execution Unblock, support and communicate with internal partners to achieve results Experience: BS/MS or equivalent in Computer Engineering, Computer Science, or related field or relevant work experience Experience in distributed sy

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Quality Engineering team helps Airbnb build high-quality software efficiently. We enable Airbnb engineers to build highly testable systems by building and using tools leveraging AI. We own and continuously improve product test cases, automation coverage, test automation tools, environments, frameworks. We navigate Airbnb’s massive codebase identifying weak spots, and help design and implement testable fault-tolerant systems. The Difference You Will Make: Be a leader in Airbnb leveraging AI to redefine and accelerate Quality Engineering As a Staff Automation Engineer, you will help us meet this challenge by building and maintaining automation coverage for features and releases. You will work directly with the product engineering team to develop and maintain our test tools, write and test product code, participate in design reviews to architect testable systems, and guide designs and code to enhance modularity and testability. You are eager to understand complex systems top to bottom and thrive working across technologies and codebases. In addition, you excel at working through ambiguity, concept validation, and implementing best-in-class solutions. As a global company, our mission is to develop and maintain the necessary quality engineering processes that scale to meet the needs of both our external customers and internal teams. We strive to ensure that our product and support workflows deliver a seamless experience for guests, hosts, and support agents. A Typical Day: Leverage AI and tooling to lead the implementation of a test automation strategy, coveri

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Gathering Programs Manager is responsible for end-to-end delivery and adaptation of regional Gathering & Culture programs, ensuring they support business priorities and drive meaningful connection across markets. The Difference You Will Make: This role translates global strategy into regional execution—owning programs and driving consistency and impact across locations. The individual is a strong program manager who can handle complexity, operate with autonomy, and influence stakeholders. A Typical Day: Core Program Ownership Own delivery of Host Check-In (2-day program) across EMEA, APAC, and/or AMER, ensuring consistency, quality, and continuous improvement. Lead New Hire Connection programs in-region, adapting central strategy to market needs and ensuring high-quality delivery. Own New Hire Connection for Global Ops (Dublin, Montreal and India), coordinating cross-functional stakeholders and ensuring alignment with business needs. Drive execution of Tech moments (Hackathons, Tech Days, AI Excellence Days) for key tech audiences (Seattle, NYC, Bengaluru, Beijing), ensuring relevance and strong participant experience. Regional Adaptation & Program Management Adapt global Gathering & Culture strategy to local market context. Manage end-to-end delivery of programs across multiple markets. Ensure consistency of experience while allowing for cultural nuance. Tier 1 Event Ownership Act as primary owner for Tier 1 events in-region: Lead co-design with stakeholders Drive pre-production and execution Ensure events are tailored to local team needs and business pr

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb is a mission-driven company dedicated to creating a world where anyone can belong anywhere. Our Community Support (CS) team is at the heart of that mission—delivering seamless, 10-star customer service experiences complemented by world-class, personalized human support that empowers hosts and guests at every step of their journey. As a Data Scientist working on Algorithms in CS, you will have the opportunity to collaborate with a strong team of engineers, product managers, designers and operation agents to enable personalized, fair and exceptional experience for guests & hosts using advanced LLM/ML modeling for Community Support. The Difference You Will Make: We're looking for a talented Data Scientist with LLM/ML expertise to join the Community Support Data Science team. In this role, you'll partner closely with the tech lead to tackle significant components of high-impact projects with a direct opportunity to shape and influence our AI-powered products, differentiated service experiences, and operational optimization strategies. The ideal candidate combines deep technical fluency in LLM/ML with a bias toward action and impact, comfort with ambiguity, and a passion for building scalable, scientific solutions. You’ll work on high-impact projects like: Implement advanced techniques to automate the LLM evaluation process with high efficiency and quality. Scale the high-quality synthetic datasets curation across various CS domains for training and evaluating LLM. Build LLM/ML models to understand customer issues based on diverse datasets and identify failure modes and opport

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Your Location This position is CHINA BASED. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies. The Community You Will Join: Community Support (CS) has increasingly become a key driver of enabling Airbnb's core business. The Community Support Engineering team is responsible for the world-class technology, architecture, and solutions that power CS at Airbnb. The products and capabilities we build empower our guests and hosts, CS agents, and operations teams around the world. As part of the CS Product vision, we are leveraging AI to transform how we deliver customer service - combining advanced ML/LLM capabilities with the expertise of our Support Ambassadors to create a seamless, high-quality support experience. The Difference You Will Make: As an ML Manager within Community Support Product Engineering in China, you will lead a team of machine learning engineers to research, design, and optimize AI models and services that scale AI-powered products and measurably improve the end-to-end Community Support experience for guests, hosts, and support ambassadors. What You’ll Do: Hire, mentor and guide a dynamic team of highly skilled machine learning engineers, fostering their technical growth and professional development. Proactively take initiatives to drive for outcomes over the scope of the team. Build relationships and drive alignment with stakeholders within

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Our EMEA Key Account Management Team is growing and we want you to be part of it! The EMEA Key Accounts team manages the partnerships with Regional API Software providers and Enterprise Property Managers. The key goal is to grow the share of high quality stays by optimising supply at scale leveraging strategic account management, programs, incentives, and product solutions. The Difference You Will Make: As a Senior Key Accounts Manager, you will be managing partner relationships with strategic Enterprises & API Connectivity partners. You will be responsible for recruitment, enablement and optimization of our strategic partnerships and become their trusted advisor with the aim to become their number one partner and accelerate growth and performance on both sides. You will be reporting to the Key Accounts Team Lead, EMEA. This role is based in either Paris or Barcelona (hybrid, 2-3 days a week in the office), and is not eligible for relocation support. A typical day: Own a portfolio of Airbnb’s key partners and act as the key representative for these partners. Execute a global win-win strategy for your portfolio that drives value to all parties and positions Airbnb as a top strategic partner across all distribution channels. Develop strong and trusting relationships with executives and decision makers/key influencers within your API & Enterprise customers portfolio, ensure that the partnership is held to the highest industry standards and that commercial agreements as well as SLAs are met. Analyze data and utilize data-driven recommendations

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Difference You Will Make: As a Luxe Senior Market Manager, you will drive supply growth for Airbnb Luxe in your assigned geographies — acquiring new listings and cultivating host relationships that define Luxe. You will serve as the on-the-ground market expert, combining deep knowledge of luxury real estate and travel landscape with a consultative, relationship-first approach to acquisition and account management. You will work with Luxe Guest Services, Content & Quality, and cross-functional teams to ensure every home meets Airbnb Luxe's standards. This role is equally focused on strategic growth and day-to-day excellence - you'll be equally comfortable prospecting net-new hosts, conducting business reviews, and rolling up your sleeves to solve host challenges. A Typical Day: Supply Acquisition & Pipeline Development Lead net-new host and listing acquisition in assigned markets, moving qualified leads through the funnel to meet and exceed quarterly supply goals Prospect and identify high-quality homes through external research, networking, and partnerships with luxury real estate professionals, property managers, and operators Qualify incoming leads and deliver fully vetted hosts and listings to the onboarding team with clear handoff documentation Compellingly articulate Airbnb Luxe's value proposition across all formats — phone, email, in-person — tailored to the luxury audience Market Development & Launches Own new market launches end-to-end, including lead generation, host recruitment, coordination with Home Quality and Guest Services, and post-launch performance monitoring Devel

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Quality Engineering team helps Airbnb build high-quality software efficiently. We enable Airbnb engineers to build highly testable systems by building and using tools leveraging AI. We own and continuously improve product test cases, automation coverage, test automation tools, environments, frameworks. We navigate Airbnb’s massive codebase identifying weak spots, and help design and implement testable fault-tolerant systems. The Difference You Will Make: Be a leader in Airbnb leveraging AI to redefine and accelerate Quality Engineering As a Senior Automation Engineer, you will help us meet this challenge by building and maintaining automation coverage for features and releases. You will work directly with the product engineering team to develop and maintain our test tools, write and test product code, participate in design reviews to architect testable systems, and guide designs and code to enhance modularity and testability. You are eager to understand complex systems top to bottom and thrive working across technologies and codebases. In addition, you excel at working through ambiguity, concept validation, and implementing best-in-class solutions. As a global company, our mission is to develop and maintain the necessary quality engineering processes that scale to meet the needs of both our external customers and internal teams. We strive to ensure that our product and support workflows deliver a seamless experience for guests, hosts, and support agents. A Typical Day: Leverage AI and tooling to lead the implementation of a test automation strategy, cover

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Homes Supply team is responsible for growing Airbnb’s supply base and ensuring we maintain a diverse, high-quality portfolio of home listings that meet guest expectations for value, variety, and experience. The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnb’s mission and resonate with local communities. The Difference You Will Make: In this role, you’ll shape the growth and performance of Airbnb’s Homes business across Mexico, Central America and the Caribbean (MexicoCCA). Leading a team of Market Managers, you’ll drive strategies that expand high-quality supply, strengthen host success across every segment, and enhance the guest experience. You’ll work hand-in-hand with the Country Manager, your key client, to execute country strategic plans, translating vision into measurable results. Through close collaboration with cross-functional partners, you’ll ensure Airbnb continues to deliver exceptional value to both guests and hosts in every market. A Typical Day: Lead and inspire a team of Market Managers and Market Associates to grow Airbnb’s Homes supply across MexicoCCA, expanding partnerships with hosts of all types and driving exceptional business and guest outcomes. Partner closely with the Country Manager to execute country strategic plans, ensuring alignment between local market execution and national business priorities. Design and lead territory-level strategies for acquisition, optimization, and host quality, directing teams to tailor their approach based on market maturity and host s

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: At Airbnb, great support starts with great learning. The Community Support Training team builds the knowledge, skills, and experiences that empower our support workforce to show up for hosts and guests every day. As our Learning Tools Manager, you will own the learning technology stack that makes that learning possible (and the team that oversees it) — from our Learning Management System (LMS) to the simulation, authoring, and design tools that bring training to life. The Difference You Will Make: This is a high-impact, high-visibility role at a pivotal moment: we are embarking on an LMS transition over the next year, and you will lead that effort end-to-end. You will work at the intersection of learning strategy, product management, and enterprise technology — partnering closely with data &amp; analytics, engineering, and sourcing &amp; contracts teams to ensure Training’s tools are scalable, measurable, and beloved by learners. <span style="font-family: arial, helvetica, s

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Airbnb ACC Enterprise Ops team is a dynamic business unit dedicated to delivering safe, quality stays and exceptional experiences for travelers worldwide. It helps increase supply effectiveness, utilization, and impact using people-powered operations. The Difference You Will Make: As a Quality Operations Specialist, you are the operational backbone of the Services supply quality program — ensuring every Service that goes live on Airbnb meets Airbnb's standards of safety, design, and trust. You operate as the subject matter expert (SME) for your functional area with full autonomy, own quality assurance across the team, drive process improvements, and mentor L4/L5 colleagues. You represent the team in cross-functional conversations and are the primary operational point of contact for senior stakeholders. A Typical Day: As a key member of the Operations team, you will apply deep domain expertise across a range of workflows — from reviewing Service submissions to driving cross-functional process improvements. This role demands full ownership, consistent delivery against performance metrics, and the ability to lead and develop the team around you. Review onboarding funnels for incoming Services and evaluate their readiness for listing on Airbnb, ensuring all policy, design, and regulatory requirements are met. Manage daily queue prioritization and work allocation; ensure the team delivers against production goals with minimal supervision. Serve as SME — resolve escalations and complex edge cases; guide the team on policy interpretation and ambiguous decisions. Mentor and

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Data Stewardship team is a group of passionate data practitioners with a diverse background in analytics, data modeling, governance, compliance, and scaled data quality. We are responsible for ensuring Airbnb is meeting its compliance obligations across our data ecosystem and ensuring data consumers are able to easily identify the best data for their needs. We support the pipelines, programs, and policy-bodies that make this possible. You’ll be part of the overall Data Infrastructure organization that is responsible for online and offline data infrastructure across the company, and the components that transition data between these environments. The Difference You Will Make Set the North Star: you will define the multi-year vision for Data Governance and Data Quality that scales with our global business and evolving AI landscape. Organizational Influence: Act as a primary consultant for executive leadership on data governance, ensuring that compliance and stewardship are integrated into the data product lifecycle from day one. A Typical Day Architect Ecosystems: Lead the design of overarching data architectures that don't just solve today’s batch needs but anticipate future real-time and AI-driven requirements. Scale Best Practices: Rather than just "ensuring quality," you will define the best practices, tooling, and culture that enable data organizations to maintain high-quality data autonomously. Policy Stewardship: Lead cross-functional task forces (Infosec, Legal, Privacy) to navigate complex regulatory landscapes (like GDPR or AI Act) and translate them int

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Cities team leads the work necessary to implement the regulatory products and processes needed globally to comply with regulations, and does so in a manner that also sustainably supports Airbnb’s growth. The Difference You Will Make: We are seeking an operator who is exceptionally effective, entrepreneurial, collaborative, and an excellent communicator. In this role, you will help us scale regulatory compliance strategies and programs for jurisdictions, presenting to cross-functional peers and leadership. You will be the accountable owner for compliance programs, aligning strategy and execution across disparate stakeholders. You will have an eye towards scale, testing, and iterating to further the capacity of the team. You are both scrappy and polished, enabling you to move quickly while bringing stakeholders along. Ultimately your work will support our Stays business and partnerships with jurisdictions around the world, keeping Airbnb a trusted community. A Typical Day: Develop and drive regulatory initiatives that unlock supply growth and proactively address risks Lead the development and execution of successfully scaled programs across discrete compliance verticals. Create an operational rhythm and manage cross-functional stakeholders, ensuring initiatives are on track, and maintaining project documentation Analyze strategic opportunities for risk reduction across jurisdictions, partner with Engineering, Data Science, Policy and Legal to align roadmaps, and drive successful execution with measurable impact Support strategic projects to drive efficiency and e

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Airbnb ACC Enterprise Ops team is a dynamic business unit dedicated to delivering safe, quality stays and exceptional experiences for travelers worldwide. It helps increase supply effectiveness, utilization, and impact using people-powered operations. The Difference You Will Make: The Supervisor – Luxe Operations is responsible for leading a team of Luxe Operations Specialists to deliver a consistently high standard of service across the Luxe host lifecycle. This role blends people leadership, operational oversight, and stakeholder partnership to ensure that both host experience and business outcomes meet the expectations of a premium segment. The supervisor acts as a coach, decision-maker, and escalation point, while also contributing to process improvement and strategic initiatives. A Typical Day: Operational Execution & Business Ownership Oversee the end-to-end Luxe host journey - from onboarding to offboarding. Ensure consistent application of Luxe quality standards across property evaluations, listing audits, and amenity assessments. Act as the primary escalation point for complex or sensitive host situations, including quality concerns, enforcement actions, and appeals. Review and approve high-impact decisions such as listing suspensions, removals, or significant goodwill gestures. Maintain strong oversight of daily workflows, ensuring effective prioritisation, SLA adherence, and accurate execution of SOPs.. Team Leadership & Development Lead, coach, and develop a team of Specialists/Senior Specialists, ensuring performance goals are consistently met at both