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Lead Senior Machine Learning Engineer Customer Support Engineering Jobs

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AC
Appian Corporation
📍 Chennai• Full-time
16 days ago

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Senior Consultant Location: Chennai, India | Work Model: In Office About the Team Appian Customer Success is obsessed with delivering exceptional customer outcomes and high-velocity business impact. Our Public Sector team acts as a trusted strategic partner to government agencies and organizations, bringing their most vital ideas to life. By joining this high-performing team, you will strengthen and evolve your technical consulting skills while accelerating the adoption of our AI-Powered Process Automation platform across critical public infrastructure. As a Senior Consultant, you will step into a pivotal leadership role at the intersection of public sector strategy and modern technical innovation. This is your opportunity to move beyond isolated coding tasks and own the end-to-end delivery of highly visible, complex enterprise systems. You will lead small engineering teams, architect robust integrations, and serve as a trusted technical advisor to client stakeholders - enabling enterprise organizations to achieve true Enterprise-Grade Orchestration . What You’ll Do Passion for mentoring/developing others and experience leading small teams through post-sale software implementation Ability to work with clients to define business processes and gather functional and technical system requirements Excellent communication skills, passion for technology and continuous learning, and affinity for asking “why” and solving the right problems History of success on cross-functional teams; experience building products using agile methodologies (pair programming,

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AC
Appian Corporation
📍 Toronto• Full-time• From C$75K/yr
16 days ago

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. About the Team Appian Customer Success is obsessed with delivering exceptional customer outcomes and high-velocity business impact. Our Public Sector team acts as a trusted strategic partner to government agencies and organizations, bringing their most vital ideas to life. By joining this high-performing team, you will strengthen and evolve your technical consulting skills while accelerating the adoption of our AI-Powered Process Automation platform across critical public infrastructure. As a Senior Consultant, you will step into a pivotal leadership role at the intersection of public sector strategy and modern technical innovation. This is your opportunity to move beyond isolated coding tasks and own the end-to-end delivery of highly visible, complex enterprise systems. You will lead small engineering teams, architect robust integrations, and serve as a trusted technical advisor to client stakeholders - enabling enterprise organizations to achieve true Enterprise-Grade Orchestration . What You’ll Do Lead Project Delivery: Oversee and drive the entire project lifecycle to define, design, and implement custom automation solutions using the Appian platform. Mentor & Develop Talent: Actively lead, coach, and mentor junior consultants through fast-paced software implementations, fostering a culture of technical excellence. Architect Integrations: Build seamless data pipelines and robust APIs to integrate multiple external enterprise systems using REST, SOAP, and JDBC connections. Drive Data Modeling: Design and launch sophisticated relational data

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AC
16 days ago

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Are you looking to combine your passion for elite technology with a talent for strategic problem-solving and team leadership? Drive mission-critical modernization where impact matters most. Location: Mexico City, MX | Work Model: Hybrid About the Team Appian Customer Success is obsessed with delivering exceptional customer outcomes and high-velocity business impact. Our Public Sector team acts as a trusted strategic partner to government agencies and organizations, bringing their most vital ideas to life. By joining this high-performing team, you will strengthen and evolve your technical consulting skills while accelerating the adoption of our AI-Powered Process Automation platform across critical public infrastructure. The Opportunity As a Senior Technical Consultant, you will step into a pivotal leadership role at the intersection of public sector strategy and modern technical innovation. This is your opportunity to move beyond isolated coding tasks and own the end-to-end delivery of highly visible, complex enterprise systems. You will lead small engineering teams, architect robust integrations, and serve as a trusted technical advisor to client stakeholders—enabling public sector entities to achieve true Enterprise-Grade Orchestration . What You’ll Do Lead Project Delivery: Oversee and drive the entire software development lifecycle ( SDLC ) to define, design, and implement custom automation solutions using the Appian platform. Mentor & Develop Talent: Actively lead, coach, and mentor junior consultants through fast-paced software imp

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Okta
📍 Bengaluru• Full-time
1mo ago

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Senior UX Researcher Role Located out of: Bengaluru, Karnataka, India The Overview At Okta, we’re building a world where anyone can safely use any technology, and we’re specifically focused on protecting the future of work. We bring simple and secure access to people and organizations everywhere, promising to not only protect the identities of our workforce and users but to ask, “what more can we make possible?” As a Senior UX Researcher at Okta India, you will join a globally distributed research and design team, shaping customer experiences across the Access Management ecosystem. Your mission is to secure workforce access right from physical device bootup delivering frictionless, phishing resistant, and passwordless authentication across macOS, Windows,Linux, iOS, and Android platforms. In this role, you will lead end to end research initiatives, translating ambiguous product questions into actionable insights that directly influence long term strategy and near term product decisions across global Engineering, Product, and Design (EPD) teams. Finer Print You will join an AI first team of researchers and designers supported by leadership who fosters high autonomy, deep ownership, and a strong culture of craft. As part of Okta’s centralized Design & Research organization in Bengaluru, you will act as a key research anchor, working closely with cross functional partners in both India and the US to define problems, explore solutions, and drive impact. You

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Okta
📍 Bellevue• From $176K/yr
1mo ago

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. COMPANY DESCRIPTION: Okta is the foundation for secure connections between people and technology. By harnessing the power of the cloud, Okta allows people to access applications on any device at any time, while allowing for strong security protection. The Okta service integrates directly with an organization’s existing directories and identity systems, as well as 6,500+ applications. Because Okta runs on an integrated platform, organizations can implement Okta quickly at large scale and low total cost. Thousands of customers, including Adobe, Allergan, Chiquita, LinkedIn, and Western Union, trust Okta to help their organizations work faster, boost revenue, and stay secure. To learn more about Okta, visit https://www.okta.com . JOB PURPOSE: In this role, you will be tasked with providing hands-on implementation and deployment services to our customers. We are looking for an experienced, enthusiastic and hands-on leader who can rapidly learn the Auth0 platform, our technology and the value proposition that we bring to customers of all sizes. You will lead multiple concurrent customer deployment projects with the number one goal to ensure long-term customer success. Additionally you will engage with the full Customer Success team in order to assure a smooth transition post-deployment to the support/maintenance phases. Finally, you will also be responsible for the continuous improvement of delivery processes and

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Okta
📍 Bellevue• Full-time• From $174K/yr
1mo ago

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta’s Go-To-Market (GTM) Compensation Strategy and Incentive Design team plays a critical role in the development and implementation of variable incentive compensation designs across all GTM functions. The team is responsible for driving the compensation plan design, implementation, and assessment of variable pay participants across Okta while delivering compensation plans that ensure alignment with the overall goals and objectives of the GTM organization. This role will report to the Director, GTM Strategy & Incentive Design and play a pivotal role in developing scalable sales incentive programs for our Go-To-Market Sales and Customer First organizations. Success in this role requires the individual to operationalize Okta’s incentive compensation plans and operational processes to be clear, measurable, cost-efficient, and effective. They will be expected to work cross functionally with a huge emphasis on operational efficiency, scaling our business processes, and driving effective change management. In this role, you will drive strategic compensation initiatives by developing data-driven recommendations aligned with business objectives, influencing cross-functional leadership, and building consensus on complex compensation architecture decisions. You'll lead compensation plan design and optimization across Go-To-Market functions - ensuring incentives are strategically aligned with role responsibilities and organizational goals. You will establis

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Okta
📍 Toronto• Full-time• From C$146K/yr
1mo ago

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta enables universal, secure access to technology for every user and organization. The Device Identity and Access team ensures that every endpoint interacting with corporate resources is trusted, healthy, and secure. Our pillar spans four domains: Device Identity, Device Authentication, Device Security Posture, and Endpoint AI Security. We are hiring a Senior Product Manager to drive our Zero Trust Authentication group. In this role, you will lead the core execution, performance, and deployment strategy for Okta’s foundational endpoint products. You will own the operational excellence of Okta Verify , FastPass , and Device Assurance , ensuring that our core passwordless authentication flows and device posture engines remain performant, secure, and incredibly easy for global enterprises to deploy at scale. This is a critical, high-impact role designed for a highly autonomous product manager. You will take on the tactical execution and smaller strategic investments for our endpoint authenticators, acting as the team's operational anchor so that our senior product leaders can continuously expand our strategic frontiers. What you will own You will bridge user experience and deep systems engineering to ensure our core authentication products scale reliably for millions of global users. Core Device Assurance Execution: Own the roadmap for our baseline security posture checks (such as OS version validation, disk encryption, and firewall status). You will m

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Okta
📍 San Francisco• Full-time• From $143K/yr
1mo ago

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About the team As the leading independent identity provider for the enterprise, Okta is on a mission to build a world-class brand. Driving that mission is the Brand & Creative team: a dynamic group of designers, writers, strategists, and producers who bring the Okta brand to life across every touchpoint. A key part of our strategy is the work of our Brand & Experiences Creative team, which is crafting a powerful experiential design system to scale across physical and digital environments globally. We are seeking a visionary Senior Designer to help lead this charge, shaping the future of how people interact with the Okta brand in tangible, memorable ways. About the role As a Senior Experiences Art Director you will play a pivotal role in conceptualizing and producing high-impact event and spatial activation creative. You will help shape how the world engages with the Okta brand across our most important platforms—from flagship events like Oktane and Showcase to our major third-party and field event presences around the globe. We are looking for a world-class creative who’s also a natural collaborator and communicator. The ideal candidate can execute brilliant design while seamlessly managing complex projects, partnering cross-functionally, and presenting to senior stakeholders. In this role, you will help guide the team's creative output, ensuring our experiential strategy is as intentional and efficient as it is visually stunning. What you’ll be doi

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Okta
📍 Washington• Full-time• From C$176K/yr
1mo ago

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. COMPANY DESCRIPTION: Okta is the foundation for secure connections between people and technology. By harnessing the power of the cloud, Okta allows people to access applications on any device at any time, while allowing for strong security protection. The Okta service integrates directly with an organization’s existing directories and identity systems, as well as 6,500+ applications. Because Okta runs on an integrated platform, organizations can implement Okta quickly at large scale and low total cost. Thousands of customers, including Adobe, Allergan, Chiquita, LinkedIn, and Western Union, trust Okta to help their organizations work faster, boost revenue, and stay secure. To learn more about Okta, visit https://www.okta.com . JOB PURPOSE: In this role, you will be tasked with providing hands-on implementation and deployment services to our customers. We are looking for an experienced, enthusiastic and hands-on leader who can rapidly learn the Okta platform, our technology and the value proposition that we bring to customers of all sizes. You will lead multiple concurrent customer deployment projects with the number one goal to ensure long-term customer success. Additionally you will engage with the full Customer Success team in order to assure a smooth transition post-deployment to the support/maintenance phases. Finally, you will also be responsible for the continuous improvement of delivery processes and m

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Roblox
📍 San Mateo• Full-time• From $176.5K/yr
1mo ago

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox is building the future of human connection through play. As a Senior Growth Marketing Manager, you will play a critical role in scaling Roblox's global growth engine, helping millions of users discover, engage with, and return to Roblox. This role sits at the intersection of marketing, product, data science, and engineering. You will lead high-impact growth initiatives spanning user acquisition, lifecycle marketing, personalization, creator growth, and product-led growth. You will be responsible for identifying new growth opportunities, designing and executing experiments, influencing product strategy, and scaling programs that drive measurable business impact. This is a highly cross-functional role for someone who combines analytical rigor, strong growth instincts, operational excellence, and the ability to influence across teams. You will report to Sr Manager, Growth Marketing. You will: Own and Scale Growth Programs Lead end-to-end growth initiatives across user acquisition, reactivation, paid influencer, and product-led growth programs. Manage and optimize multimillion-dollar marketing investments across ad platforms including but not limited to Google, YouTube, Meta, TikTok, App

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Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About Okta: Okta is the leading independent provider of identity solutions for enterprises. With a deep commitment to innovation and customer success, we power and secure digital transformation for the world's biggest brands. We're scaling rapidly, and we’re seeking talented individuals to join us in enabling secure and seamless digital experiences. One of the most important components of our operations is an efficient financial system, including seamless processes for the Record-to-Report (R2R) cycle. As a NetSuite R2R Analyst, your role will support and strengthen Okta's financial systems and processes to ensure accuracy, efficiency, and scalability. This is a potential Contract to Hire position. Roles & Responsibilities: Act as the subject matter expert (SME) for NetSuite functionality in Record-to-Report (R2R) processes, maintaining workflows, configurations, and data integrity to enhance efficiency and compliance (e.g., SOX, GAAP). Lead or participate in R2R-related projects, including implementations, migrations, process improvements, customizations, upgrades, and integrations with NetSuite’s financial modules. Support month-end, quarter-end, and year-end close processes by ensuring timely reconciliations, reporting, general ledger accuracy, consolidations, and inter company accounting. Partner with finance, IT, and external vendors to provide NetSuite support, resolve issues, streamline processes, evaluate automation opportunities, and deliver us

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Okta
📍 Washington• Full-time• From $216K/yr
1mo ago

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Overview At Okta, we're building a world where anyone can safely use any technology, and, within Okta Platform R&D, we're specifically focused on protecting the future of work. We bring simple and secure access to people and organizations everywhere, promising to not only protect the identities of our customers' workforce and users, but to ask, "what more can we make possible?" As a Senior Principal Product Design, you are the lead designer for the entire Okta platform. You ensure that all our products work together as one cohesive, simple, and secure experience. You will define the design vision, set company-wide standards, and influence high-level strategy alongside executive leadership. Where Principal Product Designers own the UX strategy within product and portfolio areas, you'll own the design architecture that connects them at the Okta-wide level, setting the innovation agenda, establishing standards across portfolios, and ensuring that Okta's products define what great identity experiences look like, both inside our walls and in the industry. This role sits at the intersection of design craft and strategic leadership. You'll work across R&D organizations, partnering with product and engineering leadership to make decisions that have broad, lasting impact on how millions of users navigate, understand, use, and trust Okta's products. Finer print This role shapes the highest-order design strategy across Okta's full product portfolio. You will l

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Okta
📍 San Francisco• Full-time• From $128K/yr
1mo ago

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Finance Technology Team The Finance Technology team within Okta's Technology, Data & Intelligence (TDI) organization is dedicated to designing, optimizing, and maintaining the systems that power our core financial operations. Our Order-to-Cash practice sits at the center of Okta's revenue engine, managing everything from order management and billing to collections, revenue recognition, and GL posting. We are actively investing in AI-powered initiatives and process improvements that directly impact Okta's cash flow and revenue performance. The Senior Product Analyst Opportunity This role will serve as the primary functional expert for Okta's end-to-end Order-to-Cash processes within NetSuite. You will own the configuration, optimization, and integration of our core O2C systems — spanning Salesforce, NetSuite, Zuora RevPro, Celigo, Avalara, and AWS — while collaborating closely with Finance, Billing, Collections, and development teams to drive scalable solutions. This is a senior, highly accountable role for someone who is proactive, eager to take ownership, and excited to lead AI-driven initiatives that improve efficiency and cash flow. What you’ll be doing Functional Ownership: Serve as the primary functional expert for NetSuite Order-to-Cash modules, including Order Management, Accounts Receivable, Billing, and Collections, owning configuration, maintenance, and optimization across all O2C workflows Requirements & Discovery: Lead discover

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Okta
📍 San Francisco, California• Full-time
1mo ago

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About the team As the leading independent identity provider for the enterprise, Okta is on a mission to build a world-class brand. Driving that mission is the Brand & Creative team: a dynamic group of designers, writers, strategists, and producers who bring the Okta brand to life across every touchpoint. A key part of our strategy is the work of our Brand & Experiences Creative team, which is crafting a powerful experiential design system to scale across physical and digital environments globally. We are seeking a visionary Senior Designer to help lead this charge, shaping the future of how people interact with the Okta brand in tangible, memorable ways. About the role As a Senior Experiences Designer, you will play a pivotal role in conceptualizing and producing high-impact event and spatial activation creative. You will help shape how the world engages with the Okta brand across our most important platforms—from flagship events like Oktane and Showcase to our major third-party and field event presences around the globe. We are looking for a world-class creative who’s also a natural collaborator and communicator. The ideal candidate can

awsgitrest
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Okta
📍 Toronto• Full-time• From C$146K/yr
1mo ago

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Auth0 is an easy-to-implement, authentication and authorization platform designed by developers for developers. We make applications’ login boxes safe, secure, and seamless for anyone logging in. About the Role We are seeking a Senior Product Manager to join our Enterprise Federation team. In this role, you will partner closely with engineering teams to shape the future of Auth0's core B2B platform. We need a creative, engineering-minded leader to uncover and solve the complex operational realities our customers face when deploying high-scale, multi-tenant B2B applications on Auth0. As the owner of the "front door" to Auth0 B2B, you will directly shape how our enterprise customers—and their end-users—experience our platform. Core Responsibilities & Ownership You will lead two critical product areas: Enterprise Connections: A suite of pre-built connectors that integrate workforce Identity Providers (IdPs), enabling a seamless onboarding experience for enterprise B2B customers. B2B Connect: An innovative offering that allows Auth0 to be deployed on top of—rather than instead of—a customer's existing IdP. In addition to managing these areas, you will: Drive Modularization: Focus on modularizing Auth0’s B2B offerings so customers can quickly adopt high-value features without needing a full identity migration. Lead the Standards Roadmap: Deepen your understanding of regional and vertical identity standards to build, drive, and propel a highly competiti

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