Lead Senior Workforce Development Program Manager Jobs

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? It’s an exciting time at Fin - especially within our Deployment Services team. We’re helping some of the world’s most innovative companies transform how they support their customers through AI-powered customer service. As a Senior AI Deployment Consultant , you’ll lead our largest and most complex customer deployments, combining world-class project management with hands-on technical configuration of the Fin platform. You’ll be the trusted advisor who ensures our customers achieve value quickly and at scale, guiding them not only to do the foundations, but set a direction on how they measure their impact with AI. You’ll partner with a dedicated team of engineers for complex technical work while managing the overall project strategy, timeline, and delivery. This is a perfect role for someone who

About the Team OpenAI Finance helps ensure the organization is positioned for long-term success as we pursue our mission. The Strategic Sourcing & Procurement team enables OpenAI to scale responsibly, securely, and at speed by helping teams choose the right external partners, structure strong commercial agreements, and build resilient supplier ecosystems. We work at the intersection of innovation and execution, partnering closely with leaders across the company to turn rapidly evolving needs into scalable, compliant, and economically sound solutions. Professional services are a critical source of specialized expertise, capacity, and operational leverage across OpenAI. Our work spans consulting and advisory services, finance and accounting, legal, people and talent, managed services, Human Data services, and other enterprise capabilities. Done well, sourcing becomes a source of trust and momentum—helping teams move faster with the right partners, clearer outcomes, stronger economics, and appropriate safeguards. About the Role We are seeking a Strategic Sourcing Lead to own and execute OpenAI’s category strategy for Professional Services. This is an experienced individual-contributor role for a high-velocity, hands-on sourcing operator who can set category priorities, own complex work end to end, exercise sound judgment, influence senior stakeholders, and build scalable category mechanisms in a rapidly growing organization. You will turn incomplete information, shifting priorities, and unclear decision paths into practical next steps and disciplined execution. You will manage a broad portfolio of services engagements—from strategic advisory relationships and enterprise programs to high-volume statements of work. Partnering directly with leaders across Finance, Accounting, Legal, People, Extended Workforce, and business teams, you will set category priorities and translate needs into clear sourcing strategies, executable engagement models, and measurable outcomes.

About the Team OpenAI Finance helps ensure the organization is positioned for long-term success as we pursue our mission. The Strategic Sourcing & Procurement team enables OpenAI to scale responsibly, securely, and at speed by helping teams choose the right external partners, structure strong commercial agreements, and build resilient supplier ecosystems. We work at the intersection of innovation and execution, partnering closely with leaders across the company to turn rapidly evolving needs into scalable, compliant, and economically sound solutions. Professional services are a critical source of specialized expertise, capacity, and operational leverage across OpenAI. Our work spans consulting and advisory services, finance and accounting, legal, people and talent, managed services, and other enterprise capabilities. Done well, sourcing becomes a source of trust and momentum—helping teams move faster with the right partners, clearer outcomes, stronger economics, and appropriate safeguards. About the Role We are seeking a Strategic Sourcing Lead to own and execute OpenAI’s category strategy for Professional Services. This is an experienced individual-contributor role for a high-velocity, hands-on sourcing operator who can set category priorities, own complex work end to end, exercise sound judgment, influence senior stakeholders, and build scalable category mechanisms in a rapidly growing organization. You will turn incomplete information, shifting priorities, and unclear decision paths into practical next steps and disciplined execution. You will manage a broad portfolio of services engagements—from strategic advisory relationships and enterprise programs to high-volume statements of work. Partnering directly with leaders across Finance, Accounting, Legal, People, Extended Workforce, and business teams, you will set category priorities and translate needs into clear sourcing strategies, executable engagement models, and measurable outcomes. You will operate inde

About the Team The GSIO Workforce Management Planning Team consists of our Senior Manager, 3 Workforce Managers, multiple Workforce Planners/Schedulers and RTAs. Enjoy a comfortable team-oriented environment where things are always happening at a rapid pace and you can prioritize and organize tasks simultaneously. Manage outcomes and be empowered to make the decisions to lead to those outcomes. Be focused on quality, output-motivated, an extreme achiever who is progressive, and always pushing yourself to be 1% better each day! About the Role As one of DoorDash’s core operations teams, Support Ops is tasked with ensuring that when there are bumps in the last mile there’s always someone there to help make things right. Our team designs, manages and operates DoorDash’s massive and growing global network of support centers, with the ultimate goal of delivering a world-class customer experience every time. As part of DoorDash’s Support Operations Team, we’re looking for an experienced Workforce Planner to help develop and scale our support lines of businesses in the Mexico City area. This role will be a key player in planning our monthly, daily, and hourly staffing levels and ensure we’re providing our customers with best-in-class service with up to date hiring plans. This role will play a vital part in improving forecast accuracy, reporting, and planning around floor staff utilization and efficiency. You’re excited about this opportunity because you will… Build and maintain support capacity plan models at a monthly, weekly, and interval level for a large, 24/7/365 organization. Forecast incoming contacts based on Delivery volume, Mx and Dx onboarding. Analysis on historical data to provide insights that improve support operations. Guide Short-Term staffing adjustments to address current staffing gaps. Work with our operations team to track how our staffing is being implemented and optimized. Make proactive and corrected improvements. Partner with Real Time Analysts for

Role Overview We are looking for a senior Sales Planning & Distribution Strategy leader to drive data-led planning and distribution strategy for a large-scale field sales organisation. The role will focus on network planning, manpower optimisation, territory design, productivity improvement and capability building. Key Responsbilities • Lead Sales Planning and Distribution Strategy for a large field organisation. • Develop manpower and network plans based on business potential, productivity and market requirements. • Design and optimise territories, locations and field-force deployment. • Use business data and analytics to identify productivity gaps and improve sales output. • Develop frameworks for workforce planning, capacity planning and productivity management. • Build and strengthen sales capabilities, processes and planning mechanisms. • Work closely with business, sales and analytics teams to drive data-backed decisions. • Identify opportunities to improve the utilisation of the existing distribution network and merchant relationships across multiple products. • Build scalable planning models that can support future business growth. • Lead and mentor a small team of 1–2 data/analytics resources supporting planning and execution. WHAT WE ARE LOOKING FOR • 10+ years of overall experience, preferably in Sales Strategy, Distribution Strategy, Sales Planning, Network Planning or Sales Transformation. • Experience working with large-scale field sales or distribution teams. • Strong understanding of manpower planning, territory planning and distribution/network optimisation. • Strong analytical and problem-solving skills with the ability to work with business data and translate insights into actionable plans. • Experience designing planning frameworks and processes rather than only executing existing plans. • Strong stakeholder management and communication skills. • Demonstrated experience in capability building and improving sales productivity. • Experience in

We're looking for an experienced, strategic People Partner leader to serve as the senior People leader for our R&D organization . You'll partner directly with our CTO and CPO to shape the people strategy across Engineering, Product, Design, and Stack AI, helping one of Asana's most critical organizations evolve through growth, AI transformation, and innovation . You'll lead a high-performing team of experienced People Partners who are trusted advisors across the organization . Together, you'll shape the people strategy for R&D, while focusing on executive partnership, organizational evolution, leadership effectiveness, and long-term workforce strategy . We're looking for a leader who brings conviction, humility, and an enterprise mindset—someone who will advocate passionately for R&D while always thinking first about what's best for Asana . This role is based in our San Francisco office with an office-centric hybrid schedule . The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays . Working from home on Fridays depends on the type of work you do and the teams with which you partner . If you're interviewing for this role, your recruiter will share more about the in-office requirements . What you’ll achieve Partner directly with our CTO and CPO as a trusted advisor, shaping people strategy, organizational design, workforce planning, leadership effectiveness, and the long-term evolution of Asana's R&D organization . Lead, coach, and develop a high-performing team of two experienced People Partners, enabling them to deliver exceptional partnership while continuing to raise the bar across the R&D organization . Partner with your People Partner leadership peers across GTM, G&A, and International to continuously evolve the People Partner function, bringing an enterprise-first mindset and helping build a consistent, high-impact team . Lead organizational transformation across R&

Become a part of our caring community Services represent one of the organization’s most consequential sources of capability, capacity, transformation and external spend. The Associate Vice President, Services Procurement will lead the enterprise strategy for contingent workforce, outsourcing and offshoring, consulting and clinical services, converting third-party services into measurable business outcomes, workforce agility, operating leverage and sustainable value. The AVP will serve as the senior Procurement partner to leaders across the Insurance segment and Corporate Services, helping shape operating-model, workforce and transformation decisions before sourcing begins or a supplier solution is selected. The leader will bring deep expertise in global business services, business process outsourcing, workforce solutions and complex professional services. The mandate is to strengthen business-case quality, establish clear make, buy, build, automate and partner choices, create fit-for-purpose commercial models, manage transitions and hold providers accountable for committed outcomes. Success will be measured by whether business leaders make better services and workforce decisions, transformations deliver their promised value, and suppliers improve performance and innovation. Key Responsibilities Serve as the Strategic Services Partner to Business Leaders Serve as the senior Procurement relationship leader and trusted commercial advisor to Insurance segment and Corporate Services leadership. Develop a deep understanding of business strategy, operating plans, transformation roadmaps, workforce needs and financial commitments, and translate them into integrated services, workforce and supplier strategies. Engage upstream of supplier selection to frame the problem, test demand and assess make, buy, build, automate, offshore, outsource

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Sitting within the broader Safety & Customer Care team, Lyft's Customer Care Operations organization manages over 1.7 million monthly customer interactions and serves as the company's primary direct touchpoint with riders, drivers, and businesses — spanning frontline support across multiple customer segments, a global BPO workforce, and the central functions that enable them to operate at scale. The Director of Business Planning & Central Operations is a newly created role at the center of how Customer Care runs and grows. This leader will ensure the org is resourced and positioned for the future, and will own the functions that keep Customer Care financially disciplined and execution-ready. Reporting to the Senior Director of Customer Care Operations, they will lead five functions: Planning & Forecasting, Workforce Management, Readiness & Integration, Vendor Management, and Support Excellence. What You'll Do Business Planning & Strategy Partner with the Senior Director to drive H1 and H2 planning — translating annual objectives into operational plans, investment decisions, and resource models. Lead the investment brief process: sizing opportunities, articulating trade-offs, and building the business cases that secure resourcing for strategic priorities. Drive capacity planning, scenario modeling, and long-range forecasting to ensure the internal and external workforce scales efficiently alongside platform growth and AI adoption. Define and operationalize OKRs across the portfolio, then build the rhythms and infrastructure — scorecards, business reviews, and performance dashboards — that hold teams accountable and give leadership clear visibility into progress and outcomes. Growth & Integrations Lead operational readiness for major product launches, external partnerships, and

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Sitting within the broader Safety & Customer Care team, Lyft's Customer Care Operations organization manages over 1.7 million monthly customer interactions and serves as the company's primary direct touchpoint with riders, drivers, and businesses — spanning frontline support across multiple customer segments, a global BPO workforce, and the central functions that enable them to operate at scale. The Director of Business Planning & Central Operations is a newly created role at the center of how Customer Care runs and grows. This leader will ensure the org is resourced and positioned for the future, and will own the functions that keep Customer Care financially disciplined and execution-ready. Reporting to the Senior Director of Customer Care Operations, they will lead five functions: Planning & Forecasting, Workforce Management, Readiness & Integration, Vendor Management, and Support Excellence. What You'll Do Business Planning & Strategy Partner with the Senior Director to drive H1 and H2 planning — translating annual objectives into operational plans, investment decisions, and resource models. Lead the investment brief process: sizing opportunities, articulating trade-offs, and building the business cases that secure resourcing for strategic priorities. Drive capacity planning, scenario modeling, and long-range forecasting to ensure the internal and external workforce scales efficiently alongside platform growth and AI adoption. Define and operationalize OKRs across the portfolio, then build the rhythms and infrastructure — scorecards, business reviews, and performance dashboards — that hold teams accountable and give leadership clear visibility into progress and outcomes. Growth & Integrations Lead operational readiness for major product launches, external partnerships, and

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. The Director, Technical Recruiting will lead CLEAR’s technical recruiting strategy and team, partnering closely with our CTO and senior technology leaders to translate business priorities and workforce plans into an effective talent strategy. You’ll lead and develop a high-performing team of Technical Recruiters while using data, market intelligence, and recruiting expertise to attract exceptional talent and deliver against CLEAR’s most critical technical hiring needs. What you'll do: Lead CLEAR’s technical recruiting strategy and team, ensuring hiring priorities, resources, and recruiting efforts are aligned to the needs of the business Partner with the CTO and senior technology leaders to understand organizational priorities, anticipate talent needs, and develop strategic hiring plans Coach, develop, and lead a high-performing team of Technical Recruiters, establishing clear expectations and raising the bar for recruiting execution and candidate experience Leverage recruiting data, talent market intelligence, and business insights to influence hiring strategies, identify opportunities, and advise leaders on how to attract and hire exceptional technical talent Build trusted relationships across Technology and the People team while continuously improving recruiting processes, practices, and approaches to deliver against evolving business needs How you'll measure success: Achievement of technical hiring plans across priority roles and teams Quality of hire, offer acceptance, and candidate experience Recruiting efficiency, including time

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Manager, Workforce Management on the Customer Experience team, you'll lead the evolution of WFM from a technical support function into a strategic, AI-informed capability that shapes how Coinbase plans, staffs, and scales its operations. You'll own capacity planning, workforce forecasting, and cost modeling across Consumer (CX) lines of business, translating complex workforce dynamics into decision-ready narratives for senior leadership. This role builds trusted partnerships across Ops, Finance, Legal, and Compliance to drive alignment on resourcing, regulatory readiness, and automation-driven productivity. What you'll do: Own AI-informed capacity planning across CX Operations, incorporating hybrid human-AI staffing models, scenario planning, and automation-driven productivity assumptions into workforce strategy for existing lines of business and new product launches. Serve as the senior WFM voice with executive and CX leadership, distilling forecast risk, capacity tradeoffs, and regulatory readiness into clear, decision-ready narratives that drive action without hand-holding. Build cross-functional partnerships with Finance, Product, Legal, and Compliance to align on workforce priorities, cost models, OpEx forecasts, and resourcing tradeoffs across competing stakeholder demands. Design multi-scenario staffing plans that model tradeoffs between service le

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. The Talent Acquisition team is evolving into an AI-enabled, intelligence-driven talent advisory organization. We partner with business leaders, HRBPs, and TA Operations to attract and secure top talent using data, market intelligence, and AI-augmented workflows. The Principal Recruiter is a senior individual contributor in enterprise recruiting. This role solves cross-organizational and enterprise-critical talent problems through scalable mechanisms and governance. The Principal Recruiter may carry a selective requisition load of niche roles, lead significant cross-functional programs (e.g., University Recruiting, New Talent Programs), or a blend of both. The Principal Recruiter identifies patterns across executive and accountability levels, designs durable talent acquisition solutions that persist without personal involvement, and co-architects AI-enabled capabilities with TA Operations. This role doesn't directly manage people; it manages outcomes at scale. Success is measured by hiring outcomes, program impact, system-level improvement, AI adoption consistency, operating model quality, and the adaptability of cross-organizational solutions. Responsibilities: Enterprise Talent Strategy & Executive Advisory: Synthesize market intelligence, competitive data, and workforce analytics to advise senior leadership on enterprise hiring strategy, market risks and long-term workforce implications. Identify systemic talent patterns and risks requiring executive-level response. Engage and provide TA so

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! The Head of Partnering acts as a core strategic partner to members of the Executive Leadership Team (ELT), driving the overarching functional people strategy to directly connect organisational and workforce priorities with global business strategy, growth targets, and enterprise goals . Operating with high autonomy, strategic accountability, and enterprise-wide influence, this role serves as a trusted advisor and executive coach to senior leadership. The role establishes strategic direction for complex organisational design, structural transformations, and change management initiatives while elevating leadership capability across executive teams. By seamlessly balancing long-term strategic vision with hands-on operational delivery, the Head of Partnering directly optimizes business performance, enhances organisational agility, and strengthens succession pipelines across key functional areas. What you’ll be doing: Strategic Partnership Act as a strategic thought partner to Executive (ELT) leadership team members Members embedded into their leadership teams Lead the translation of business strategy into people priorities that drive growth, and the performance and people-centric culture we want. Coach and advise on organisational decisions, employee engagement, and leadership effectiveness to drive business growth. Workforce Planning & Organisational Design Influence and build the 'connective tissue' between AI-enabled productivity and Trustpilot’s human-centric culture. Lead workforce planning efforts to ensure optimal resourcing and future readiness. Architect organisational design and structural changes, using da

About the Team At DoorDash, our people are at the heart of everything we do. With operations spanning 40+ countries, ensuring smooth and compliant immigration is critical to our growth. The Global Immigration pillar within our Global Mobility & Immigration (GMI) team manages immigration strategy and operations worldwide, partnering with employees, vendors, and cross-functional teams to deliver scalable, compliant solutions that enable global workforce agility. About the Role We’re hiring a Global Immigration Manager to lead our global immigration program. You’ll shape policy, drive strategy, and manage our global immigration vendor network to ensure scalable, compliant solutions. This is a rare opportunity to shape how a high-growth global company navigates immigration - balancing compliance, scalability, and employee experience to enable our workforce to thrive. You’ll also lead and mentor immigration professionals, fostering their growth and ensuring high-quality delivery. You will report to the Senior Manager, Head of Global Mobility & Immigration on our Global Mobility & Immigration (GMI) team within Global People Operations, serving as part of the GMI leadership team. You’re excited about this opportunity because you will… Lead our global immigration strategy and policy, designing scalable frameworks and governance aligned with DoorDash’s talent and business goals. Oversee global immigration operations , including direct accountability for US immigration - our largest and most complex - ensuring compliance, consistency, and operational excellence. Manage and develop immigration professionals, fostering a culture of collaboration, accountability, and continuous learning. Partner across Legal, Talent Acquisition, People Business Partners, and People Operations to integrate immigration into business planning and enable global workforce mobility. Drive vendor performance, process improvements, and scalable initiatives that enhance compliance, efficiency

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Staff Network Engineer Location: MPK/Bellevue/Dublin Snowflake's Enterprise Technology Network Services team is looking for a Senior Network Engineer to lead the design, operation, and optimization of our Zero Trust and secure-access platform. This role is Zscaler-centric — you will own the health, performance, and roadmap of our ZIA/ZPA deployment — while working across a modern, multi-cloud network stack that supports a global workforce of 10,000+ users. You'll be the escalation point for the most complex connectivity issues and a driver of automation and observability across the environment. What You'll Do Own and operate the Zscaler platform (ZIA, ZPA, ZDX, ZCC) end-to-end, including policy frameworks, app-segmentation models, PAC/traffic-forwarding standards, App Connector topology, and NSS/log-streaming design. Troubleshoot secure-access incidents like tunnel flapping, broker/connector health, SSL inspection edge cases, DNS/DTLS failures, and lead root-cause analysis for systemic issues. Manage Palo Alto firewalls, Panorama and GlobalProtect VPN, while planning migration toward Zscaler solutions. Support Aruba (Central) Wireless, Ekahau and Cisco Catalyst switches globally. Design, install, and configure network devices and ISP circuits at new offices. Build automatio