Lead Technical Support Engineer Jobs

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is seeking a forward-thinking Consulting Manager to lead a regional delivery team through a fundamental shift from traditional, effort-based implementation to a modern, value-driven advisory model centered around AI. In this role, you will lead the AI transformation, bridging the gap between technical execution and executive-level business consulting to ensure our customers achieve measurable and fast business value. Operational management and active business development are the foundations of this role. This leader will institutionalize scalable, repeatable delivery processes to drive operational excellence and consistent customer outcomes, while serving as a critical strategic partner to account teams, fueling expansion. Layered on top is the leadership of a team of strategic advisors who are redefining their value as AI reshapes the professional services delivery. We are looking for a leader who balances a get-it-done operational mindset with a restless curiosity for what’s next. You should be a high-empathy coach who thrives in a transparent, win-as-one environment, with the resilience to lead a team through rapid change while maintaining a relentless focus on our customers' success. You Will: Architect the Advisory Team: Interview, hire, and develop consultants with the requisite skills for the Advisory Era—prioritizing strategic work, stakeholder alignment, AI competencies, and an adoption-focused mindset. Coach for Resilience: Foster an environment of daily experimentation, encouraging your

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Product Sales is a team of deep functional and technical specialists who both lead and advise on deals for the most strategically important products in Stripe’s portfolio. Revenue and Finance Automation (RFA) Product Sales is tasked with attacking a $100B market opportunity for back office finance automation across billing, tax, revenue reporting, and data. What you’ll do As a Data Account Executive at Stripe, you will use your sales and product expertise to help drive growth for the Data Products. You will collaborate with the core sales, marketing, product marketing, and product teams to develop deep product and industry knowledge and drive strategic deals. You will be instrumental in leading in depth product discussions with existing and prospective customers – and building and executing against our go to market strategy Responsibilities Build deep, resilient, and multi-threaded relationships across the client organization and ability to articulate value across different functions and business stakeholders in the organisation. The capability to develop and execute formal Strategic Account Plans that map out the client organization, identify short-term and long-term growth opportunities, and forecast renewal/expansion cycles. Proactive communication & transparency with consistent value adding engagements, updates, and ability to manage expectations effectively. Acting as a trusted advisor rathe

As a Staff Software Engineer on Coder’s Agentic Engineering team, you’ll shape the systems behind our agentic development experience. You’ll work across the agent harness, integrations, and workflows that connect agents with real development environments. You’ll stay hands-on while setting the team's technical direction. You’ll lead complex work, make sound architectural decisions, and help other engineers do their best work. What you’ll do here Set technical direction across Coder’s agent harness, integrations, and workflows. Design and build production systems in Go, with work across React and TypeScript where needed. Evolve agent execution, tool use, context management, streaming, and long-running workflows. Extend our provider-agnostic architecture as models and capabilities change. Lead complex projects from early ambiguity through production. Raise the engineering bar through design reviews, code reviews, and technical mentorship. Partner with Product and Design on clear, useful agent experiences. Improve the reliability, performance, and operability of agentic systems. What we’re looking for Deep experience building and operating production software systems. Strong hands-on experience with Go. Experience with React and TypeScript. Hands-on experience building systems around LLMs and agentic workflows. Experience with model APIs, tool calling, context management, or agent loops. Strong distributed systems knowledge. Working knowledge of AWS. A track record of setting technical direction without formal authority. Strong architectural judgment and comfort working through ambiguity. Someone who makes the engineers around them better. Our tech stack Backend: Go, Postgres Frontend: TypeScript, React Infrastructure: AWS, Kubernetes Observability: Prometheus, Grafana CI/CD: GitHub Actions Bonus tacos if you have (Tacos? If you need an ice-breaker, ask how we say thanks by giving tacos!) Experience building coding agents, developer tools, or cloud development environm

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. At Snowflake, we empower both enterprises and individuals to reach their full potential. Our culture prioritizes impact, innovation, and collaboration, making Snowflake the ideal place to build ambitious projects, execute quickly, and advance technology — and your career — to the next level. The Role We are seeking a Manager, Applied Field Engineering - AI/ML Product Specialists to lead a high-performing team of Applied Field Engineers within the Applied Field Engineering organization. In this hands-on leadership role, you will manage a team of Applied Field Engineers who specialize in Generative AI, Machine Learning, and Advanced Analytics. You will be responsible for coaching your team through technical sales engagements, driving execution excellence, and ensuring customers successfully activate and consume Snowflake's AI/ML capabilities. You will translate team-level insights into feedback that shapes broader strategy, working closely with your manager and cross-functional partners to align execution with organizational priorities. Responsibilities & Focus Areas: Technical Execution & Consumption Activation: Drive team performance toward Consumption Activation — ensuring customers successfully move workloads into production and realize contracted credit value Coa

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. People Technology - Principal Product Analyst & Delivery Lead: Growth and Talent The Enterprise Technology Team The Enterprise Technology team builds and delivers the secure, scalable systems that power how our business runs. Our People Technology Team sits at the heart of this work, overseeing the full Hire-to-Retire technical ecosystem—including core applications like Workday, Greenhouse, and Cornerstone—and ensuring these platforms evolve alongside the company's growth. We partner closely with HR, Talent Acquisition, Talent Management, and Business Operations to bring data-driven, compliant, and innovative solutions to life. The Opportunity Reporting to the Director of People Technology, this role will serve as a Delivery Lead and Principal Product Analyst for Okta's People Technology portfolio, focused on the Growth & Talent pod. In this broad role, you will lead complex, multi-system initiatives spanning Talent Acquisition, Talent Management, Performance, Learning, and Career Development. You will serve as the crucial conduit between Product Management, Recruiting/Talent Acquisition leadership, Talent Management, and People Operations, driving technical execution against a prioritized backlog to align with Okta's strategic workforce goals. What You'll Be Doing Strategic Leadership: Technically scope and lead the delivery of multi-quarter, high-visibility, executive-sponsored projects across the Growth & Talent ecosystem (e.g., Greenhouse AT

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE As an Outbound Sales Development Representative at Baseten, you'll drive strategic outbound into a defined set of target accounts - partnering closely with your Account Executive to research key decision-makers and break through via cold calls, email, and LinkedIn. Together, you'll turn cold accounts into qualified pipeline. RESPONSIBILITIES Build revenue pipeline by setting introductory meetings with potential businesses and key decision makers. Help influence Baseten's product roadmap for customers and prospects. Identify high-potential businesses and verticals and develop and execute outbound strategies to bring them to Baseten. Stay up-to-date on market trends, competition, and industry developments. Manage and document the progression of the sales pipeline. Drive pre- & post-engagement at industry events (will attend multiple events in person). REQUIREMENTS 1+ year of experience in a sales/lead generation role in a high-tech/SaaS company. Ability to develop strong, long-lasting relationships both internally and externally. Collaborative and coachable, always looking to improve your skills and impact. Ability to handle rejection and stay persistent in pursuing leads. Excellent verbal and written communication skills. A basic understanding of a standard SaaS seller's technical stack (CRM, Outreach/Salesloft, Prospect Research, etc.). Excellent time management, process, and prioritization skills. Preferr

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE Lead large-scale brand campaigns across digital, events, and out-of-home. Partner with engineering and product marketing on major product launches. Turn complex technical ideas into clear, compelling visual communication. Evolve the Baseten visual identity into a brand system that scales. Own projects end-to-end, from concept through launch, collaborating directly with marketing, product, engineering, and leadership. Shape our employer brand and help define how new hires experience Baseten. Raise the bar for craft across every customer touchpoint. ABOUT YOU You have a portfolio of exceptional work with outstanding visual craft and attention to detail. You care deeply about quality and sweat the details. You communicate ideas clearly and thrive in collaborative environments. You know when to build systems, not just execute on assets. You default to ownership and are comfortable leading highly cross-functional projects from concept through launch. You're excited by technical products and know how to make complex ideas feel consumable without oversimplifying them. You thrive in a fast-moving environment with a high bar for quality. You have strong opinions about design and can articulate why something works - and why it doesn't. BONUS Motion design and animation experience Experience designing for developers or highly technical audiences. BENEFITS Competitive compensation, including meaningful equity. 100% covera

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE As Manager (Player & Coach) of the Solution Architect team, you will lead and mentor a team of Solution Architects who will partner closely with Sales and customers to translate business needs into technical solutions, run technical discovery, and guide repeatable deployments and proofs of value for customers. Applying both hands-on technical ownership and managerial leadership, you will guide your team through the processes of owning discovery calls, demos, technical scoping and driving POC’s through to execution as well as designing, deploying, and managing high performance, low latency AI applications on Baseten’s platform. You will also partner with product, infrastructure, and other customer engineering teams to ensure that large language models (LLMs) and other generative AI systems deliver best-in-class performance, reliability, and cost efficiency in production environments. EXAMPLE INITIATIVES Take a look at these blog posts written by members of our Forward Deployed Engineering team: Forward Deployed Engineering on the frontier of AI The fastest, most accurate Whisper transcription Deploy production-ready model servers from Docker images Deploy custom ComfyUI workflows as APIs RESPONSIBILITIES Leadership Lead, mentor, and grow a team of Solution Architects, providing guidance on technical direction, project execution, and professional development. Set clear goals and ensure timely, high-quality d

We are looking for a Senior Forward Deployed Engineer to join the Customer Solutions team. You will be the technical authority embedded with our most complex customers, guiding them through deployment, architecture, onboarding, and the adoption of agentic development workflows. You bring deep hands-on experience from prior roles and use that depth to advise, design repeatable patterns, and drive customer outcomes end to end. You operate autonomously, own the technical success of your customers, and bring their experience back to shape how Coder builds and delivers. This is not an execution-only role. You are equally comfortable doing deep technical work with a customer and stepping back to design the repeatable pattern behind it. You are energized by ambiguity, motivated by customer outcomes, and capable of influencing organizational change alongside the technical work. This position is required to sit in the Eastern Time Zone. What You'll Do Serve as the primary technical authority for post-sales customers, guiding deployment architecture, environment design, and adoption of Coder across both human and AI development workflows Own onboarding engagements end to end, ensuring customers move from contract to productive adoption with speed and confidence Lead Get Well engagements where architecture decisions, rollout patterns, or organizational dynamics are limiting customer health or growth Help customers implement the technical and organizational changes required to adopt agentic development practices at scale Design and document repeatable delivery patterns across onboarding, architecture, and adoption that can scale across customer segments Design and recommend reference architectures tailored to each customer's cloud environment, security posture, and organizational constraints Translate customer environment complexity into clear guidance on networking, ingress, identity, and infrastructure patterns Anticipate technical and operational risks, escalate to the right

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Our Senior Software Engineers lead and mentor engineers, delivering high-value products for our customers and infrastructure that enables our business to scale. Vanta’s product monitors the security posture for thousands of companies, pulling tens of millions of API calls of data per day, pushing information from hundreds of thousands of laptop agents, and running tests against that data continuously to identify potential security threats. Our infrastructure and tooling need to stay ahead of exponential growth in our customer base. As a Senior Software Engineer at Vanta, you’ll be responsible for setting technical direction to provide a strong foundation for our infrastructure to scale with our business. You will also drive complex projects across our technical stack and mentor our talented engineering team. Your past experience will be leveraged to enable and accelerate Vanta’s growth. Visit our Vanta Engineering Blog to learn more about what our team is working on! What you’ll do as a Senior Software Engineer on the Identity team at Vanta: As Vanta expands its agentic capabilities across surfaces like MCP, CLI, and the Vanta Agent, the Identity team is at the center of a new set of problems: defining what it means for an agent to act as a user's proxy, enforcing consistent permission checks across every invocation surface, and building an attribution model that makes agent-assisted actions auditable and trustworthy. You'll help design the identity primitives that make autonomous agent behavior safe and governable at scale. You will also: Lead complex projects with multiple stakeholders and engineers to enable our business and

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Our Senior Software Engineers lead and mentor engineers, delivering high-value products for our customers and infrastructure that enables our business to scale. Vanta’s team and technology surface are growing quickly, and it’s essential that we invest in the right abstractions and systems to enable us to scale with our business. As a Senior Software Engineer, you’ll be responsible for setting technical direction to enable our product and infrastructure to scale with our business, driving complex projects across our technical stack, and mentoring our talented engineering team. Your past experience will be leveraged to enable and accelerate Vanta’s growth. Our business has found incredible product-market fit and has monetized effectively since the day we signed our first customer. We’re growing at a blistering pace, which presents career-defining opportunities for engineers to accelerate their growth and to contribute to a rapidly-scaling company. Visit our Vanta Engineering Blog to learn more about what our team is working on! The Integrations Platform team mission is to power the world’s largest trust automation ecosystem, enabling any person or agent to build, connect, and automate trust seamlessly. We own Vanta’s integration ecosystem, which currently includes over 400 integrations across Cloud Providers (AWS, Azure, GCP), Identity Providers, Mobile Device Management (MDM), and Human Resources Information System (HRIS). We are focused on developing the Integration Platform. This includes creating shared primitives for authentication, lifecycle, observability, and publishing to ensure all integrations are built on the same fou

About Supabase Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. About the Role We're looking for Engineering Managers to lead engineering teams across Supabase. Teams range from developer-facing surfaces, core backend services, Platform, EngOps, and Databases. This is a single pipeline for engineering management. As we get to know your background, we'll match you to the team where your experience and interests overlap most strongly. The Engineering Manager is a people, delivery, and technical role. Although we don’t expect managers to contribute to code directly, we do expect you to participate in design discussions and to be involved in setting the bar for engineering quality and best practices. This is a new role at Supabase. We've historically optimised for technical excellence on every axis, including leadership. As our engineering org grows, people leadership has become just as critical, and the Engineering Manager role exists to reflect that. You'll be shaping what this role looks like from day one. What You'll Be Responsible For Team & People Build a healthy, high-trust team culture in a remote-first, globally distributed environment. Run 1:1s, performance management, career development, and onboarding for your direct reports. Handle people admin (leave, time off, etc.) for your team. Hiring Own the hiring plan for your team and act as Hiring Manager. First round of interviewer for all roles on the team. Partner with Talent Acquisition to source, interview, and close strong candidates. Contribute to headcount planning, org design, and the evolution of engineering leadership at Supabase. Delivery & Roadmap Own the team's roadmap and project management (Linear), driving accountability and clear milestones. Manage workflow intake and Slack triag

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. About the Role We’re looking for a creative and driven Commercial Account Executive to help grow our customer base of developer-first startups. This role is perfect for someone who thrives in startup environments, enjoys navigating technical sales cycles, and wants to work closely with founders and builders using open source tools. You’ll manage full-cycle sales, partner cross-functionally to ensure smooth onboarding, and help define what modern sales looks like at Supabase. You Will: Own the full sales cycle from lead to close Run technical discovery and align on business outcomes Partner with Sales Engineers and Product to demo capabilities Educate customers on how Supabase fits into their stack Build pipeline and consistently hit revenue targets We’re Looking For: 2-5 years experience in a similar technical sales role Strong understanding of developer workflows or infrastructure products Ability to run a creative, value-driven sales process Comfortable talking to founders, engineers, and technical buyers Self-starter who thrives in fast-paced, ambiguous environments Bilingual; Japanese , English speaking (Nice to Have) What We Offer Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependent

👋 Welcome to Glide! At Glide we’re reimagining the banking experience for the modern world . Our embedded fintech platform empowers legacy financial institutions, like community banks and credit unions, to pioneer novel digital experiences for their customers. You’ll be joining an all-star team with engineering, product, and growth experience from Stripe, Google, and Amazon. We’re looking for a talented Fullstack Software Engineer to help us build our initial product. We’re bringing a new perspective to the decades-old financial world , and we’re hoping you can help us do that! Your Responsibilities Lead and mentor a team of engineers, fostering growth, collaboration, and technical excellence. Partner closely with product and design to define requirements, prioritize work, and translate business needs into scalable technical solutions. Oversee development across frontend and backend, ensuring well-tested, secure, and performant code. Establish and maintain best practices in engineering, including CI/CD, test automation, and code review. Provide long-term technical vision for the evolution of Glide’s platform and infrastructure. Help recruit and build a diverse, world-class engineering team. Need-to-Haves Proven experience leading software engineering teams, including mentoring and performance management. Strong technical foundation in fullstack development (JavaScript/TypeScript, React, Node.js, Next.js). Experience designing and maintaining scalable, secure architectures. Deep knowledge of modern frontend technologies (responsive HTML/CSS, state/data fetching libraries like React Query/TanStack or tRPC). Familiarity with cloud infrastructure and DevOps practices (AWS, Docker, Git, CI/CD). Excellent understanding of software engineering best practices: architecture, testing, and security. Strong communication and collaboration skills, with the ability to partner effectively across functions. Nice-to-Haves 7+ years of professional software engineering experience, wi

Strategic Partner Manager Location - San Francisco Bay Area (required) About Supabase Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. Start in minutes with a fully managed, scalable Postgres database and a suite of tools that eliminate the complexity of backend development. Use one or use all—Supabase gives teams the flexibility of open source with the speed and simplicity of a modern platform, so they can move fast without sacrificing control. About the Role We’re hiring a Strategic Partner Manager to lead our strategic relationships with top AI labs and builders. We’re looking for one of two candidate profiles for this role: Partner Solutions Architect background in previous roles. You’re a technical SME and know how to build relationships with Product/Engineering and Partnerships stakeholders and can navigate a large partner organization Traditional partner management background working with a top-five partner at a high-growth infrastructure technology company. You know how to navigate a large partner organization and go deep with the partner to build integrations, run co-marketing, execute joint GTM initiatives, build relationships across all levels within the partner org, and conduct QBRs. You’ll lead 2–3 strategic partner relationships and serve as Supabase’s quarterback, driving co-build (product integration), co-market, and relationship-building across all levels of the partner organization. This includes facilitating executive touchpoints and running quarterly business reviews. This is a highly visible, execution-oriented role: you’ll work directly with partners to ship integrations, launch joint GTM motions, and drive measurable product adoption. You’ll own your partner set end-to-end — from technical scoping and launch through post-launch growth