Lead Technical Support Engineer Jobs

Applied AI is where Datadog's ambitious AI bets get built and shipped ( Bits Chat , updog ). We sit at the intersection of research and product: turning promising capabilities from Datadog AI Research lab and the research community into production systems that reach real customers. The team builds specialized models that replace frontier models where they are not necessary, making AI capabilities faster, cheaper, and more secure. The mandate is to move fast from idea to customer impact, and when a product finds its footing, to set it up for growth. As a Manager I in Applied AI, you will lead a team of engineers and applied scientists working on one of these challenges. You will define technical direction, run short feedback loops, make deliberate decisions about what to pursue or stop, and work closely with product managers, research teams, and cross-functional partners to ship AI capabilities that matter. At Datadog, we place value in our office culture, the relationships and collaboration it builds and the creativity it brings. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do Lead and develop a team of engineers and applied scientists focused on cost-efficient specialized models and AI security capabilities Work closely with product managers, research teams, and cross-functional partners to shape the team's bets from initial framing through to broader adoption, with a clear definition of success criteria at each stage Own end-to-end delivery of high-quality AI systems, from early research exploration to production-grade reliability, with high standards for operational excellence, system reliability, and technical quality Navigate the unique challenges of shipping AI-powered products: balancing quality, latency, cost, and safety considerations. Drive evaluation and iteration practices for AI systems: define the quality bar and guide the team in building the offline

The Code Gen team is tasked with building AI-powered code transformation tools that transform rigid, legacy applications that suffer from poor scalability and high operating costs into modern, microservices-based architectures that are built on top of MongoDB. Join our team and be at the forefront of innovation and creativity. We are looking for a Staff Engineer with domain expertise and years of experience in modernizing legacy applications that are based on traditional database systems. A significant advantage is profound prior experience in leveraging AI, particularly LLMs and GenAI capabilities, to enable reliable, self-driving automation of the code transformation, iterative build, and test processes. In this role, you will be instrumental in initiating technical strategies and ideas, lead the Code Gen team in designing, building, and optimizing our code transformation workflow and tools. You will work on critical components that ensure the scalability, efficiency, and reliability of our services. This involves crafting sophisticated orchestration layers, robust integration points, and high-performance data systems that seamlessly connect and leverage advanced AI capabilities for code generation, build and test. This role will be based remotely in North America. A strong candidate for this position will have Extensive experience (8+ years) in software development and operations, with a proven track record of delivering high performance, correctness, and architectural excellence in fast-paced environments Experience using Relational Databases such as Oracle, MySQL, Microsoft SQL Server or PostgreSQL Experience with tools and methodologies for code analysis, refactoring, and automated testing Experience in designing and implementing complex software systems, collaborating effectively with engineers of all experience levels to achieve high reliability and performance Practical knowledge of integrating GenAI into large-scale, complex systems, including a clear unde

The Code Gen team is tasked with building AI-powered code transformation tools that transform rigid, legacy applications that suffer from poor scalability and high operating costs into modern, microservices-based architectures that are built on top of MongoDB. Join our team and be at the forefront of innovation and creativity. We are looking for a Staff Engineer with domain expertise and years of experience in modernizing legacy applications that are based on traditional database systems. A significant advantage is profound prior experience in leveraging AI, particularly LLMs and GenAI capabilities, to enable reliable, self-driving automation of the code transformation, iterative build, and test processes. In this role, you will be instrumental in initiating technical strategies and ideas, lead the Code Gen team in designing, building, and optimizing our code transformation workflow and tools. You will work on critical components that ensure the scalability, efficiency, and reliability of our services. This involves crafting sophisticated orchestration layers, robust integration points, and high-performance data systems that seamlessly connect and leverage advanced AI capabilities for code generation, build and test. This role will be based remotely in North America. A strong candidate for this position will have Extensive experience (8+ years) in software development and operations, with a proven track record of delivering high performance, correctness, and architectural excellence in fast-paced environments Experience using Relational Databases such as Oracle, MySQL, Microsoft SQL Server or PostgreSQL Experience with tools and methodologies for code analysis, refactoring, and automated testing Experience in designing and implementing complex software systems, collaborating effectively with engineers of all experience levels to achieve high reliability and performance Practical knowledge of integrating GenAI into large-scale, complex systems, including a clear unde

Join the Vector Search team and help build a cutting-edge vector database on top of MongoDB. Our team is responsible for the syntax and implementation of MongoDB's $vectorSearch aggregation, which enables approximate nearest neighbor queries over high-dimensional vectors. We are a small team with a large and rapidly growing customer base, providing engineers an opportunity to make a highly-visible, broad impact. When scaling search to billions of vectors, performance is paramount. We're looking for engineers who enjoy solving complex and open-ended problems that directly impact users' performance. This role is based in San Francisco, CA with a hybrid work model. You would get to: Implement new features within MongoDB's $search and $vectorSearch aggregation operators Work cross-functionally with Product teams to define new query and index syntax Identify and address performance bottlenecks in filter queries and nearest neighbor search Have the opportunity to lead projects and own subsystems Perform code reviews with peers, review technical designs, and mentor junior developers Ideally you will be: 3+ years of experience working on large-scale backend systems Experience writing high-performance applications in Java or another JVM language A growth mindset and the desire to learn quickly through taking on challenges, reflecting on outcomes, and incorporating feedback Passionate about optimization, code quality, and problem solving Bonus: experienced with Apache Lucene, vector databases, or high-throughput web services Success Measures In 3 months you'll have a solid high-level understanding of what our team does and how we operate You'll have contributed to the development of an existing project and completed several small improvements or bug fixes In 6 months you'll be reviewing code and project designs, and be an active participant in team meetings In 12 months you'll have a thorough understanding of the systems our team owns and have led a small project. You'll have

Staff Forward Deployed Engineers (FDE) sit at the intersection of enterprise customer environments and a fast-moving internal product. They are senior technical leaders who own ambiguous, high-impact problems that span customer engagements, product direction, and engineering execution. They are accountable not only for getting customers to production, but for using what is learned in the field to shape reusable product capabilities, technical strategy, and delivery quality across multiple teams. This role is best suited for engineers who want to combine hands-on technical depth with broad influence: defining or changing strategy when customer reality reveals a gap, guiding technical decisions across teams, and translating field insight into durable product and engineering improvements. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Responsibilities Customer and business impact Own the most complex customer engagements and technical workstreams, especially where the problem, solution, or path to production is ambiguous Build deep understanding of customer architecture, business goals, constraints, and definition of success, and use that understanding to shape the technical approach rather than only execute within a predefined one Act as a trusted technical counterpart to customer’s engineering leaders, internal product and engineering leaders, and executive stakeholders when navigating complex tradeoffs, risks, and priorities Technical leadership and execution Lead architectural design for customer-facing solutions and platform capabilities within the FDE domain, balancing hands-on implementation with technical decision-making across multiple teams Take ambiguous, high-level problems and turn them into clear technical direction, implementation plans, milestones, and ownership boundaries that enable execution at quality and speed Continue to write and review production-quality code, troubleshoot complex failures, and set

Staff Forward Deployed Engineers (FDE) sit at the intersection of enterprise customer environments and a fast-moving internal product. They are senior technical leaders who own ambiguous, high-impact problems that span customer engagements, product direction, and engineering execution. They are accountable not only for getting customers to production, but for using what is learned in the field to shape reusable product capabilities, technical strategy, and delivery quality across multiple teams. This role is best suited for engineers who want to combine hands-on technical depth with broad influence: defining or changing strategy when customer reality reveals a gap, guiding technical decisions across teams, and translating field insight into durable product and engineering improvements. We are looking to speak to candidates who are based in New York City, NY for our hybrid working model. Responsibilities Customer and business impact Own the most complex customer engagements and technical workstreams, especially where the problem, solution, or path to production is ambiguous Build deep understanding of customer architecture, business goals, constraints, and definition of success, and use that understanding to shape the technical approach rather than only execute within a predefined one Act as a trusted technical counterpart to customer’s engineering leaders, internal product and engineering leaders, and executive stakeholders when navigating complex tradeoffs, risks, and priorities Technical leadership and execution Lead architectural design for customer-facing solutions and platform capabilities within the FDE domain, balancing hands-on implementation with technical decision-making across multiple t

Join the Atlas Search Query team to design and develop the next generation of Search query architecture, optimization, and execution. Atlas Search is a growing cloud service that allows users to execute complex search and vector search queries using the MongoDB Query Language. Our users can focus on relevance and data retrieval instead of the machinery needed to search data at scale. Our team is building a cloud-based distributed system responsible for the core components of search including data ingestion, performance, query language, query execution, for both relevance-based search and vector search. Our product is being adopted quickly and there are many interesting projects. This is a technical role where you will be responsible for the success of complex Search Query feature development. We are looking to speak to candidates who are based in San Francisco, CA for our hybrid working model. What You’ll Do Lead complex projects across the MongoDB ecosystem, for instance, development of a new Search aggregation framework within the MongoDB aggregation framework. Set project level strategy, architect features, and lead projects to successful execution Identify, design, and implement features enhancing our query language, performance, and operability Perform code reviews with peers and make recommendations on how to improve our software development processes Influence and grow team members through active mentoring and leading by example What We Look For 5+ years experience in data management/search systems, ideally with a strong query processing and optimization background Experienced in the development and maintenance of stateful distributed systems Eager to shape the technological direction of a complex system and have the ability to lead initiatives through collaboration with others Experienced in debugging and profiling multithreaded applications written in Java and Rust Bonus: experience with designing high-volume query engines, such as a datab

Join the Atlas Search team to design and develop the next generation of Semantic and Vector Search infrastructure. Atlas Search is a growing cloud service that allows users to execute complex search and vector search queries using the MongoDB Query Language. Our users can focus on relevance and data retrieval instead of the machinery needed to search data at scale. Our team is building a cloud-based distributed system responsible for the core components of search including data ingestion, performance, query language, query execution, for both relevance-based search and vector search. Our product is being adopted quickly and there are many interesting projects. This is a technical role where you will be responsible for the infrastructure and features enabling our at-scale cloud service powering vector and semantic search. We are looking to speak to candidates who are based in the San Francisco Bay Area for our hybrid working model. What You’ll Do Lead complex projects across the MongoDB ecosystem, for instance, development of a new Search deployment framework within the MongoDB managed cloud Set project level strategy, architect features, and lead projects to successful execution Identify, design, and implement features enhancing our reliability, performance, security and efficiency Perform code reviews with peers and make recommendations on how to improve our software development processes Influence and grow team members through active mentoring and leading by example What We Look For 5+ years experience in data management/search systems, ideally with a strong distributed systems and infrastructure background Experienced in the development and maintenance of concurrent, stateful services Eager to shape the technological direction of a complex system and have the ability to lead initiatives through collaboration with others Experienced in writing features, debugging and optimizing multithreaded applications written in Java Familiarity with LLM

The MongoDB Atlas team is a diverse group of contributors working together to help our users manage MongoDB at a global scale. We are responsible for MongoDB Atlas: our database-as-a-service offering and fastest-growing product, which allows users to deploy fault-tolerant, globally distributed MongoDB clusters in just minutes. We're seeking a Software Engineer to join the Atlas Identity and Access Management (IAM) team. The IAM team owns authentication and authorization for all of MongoDB Atlas, spanning from the underlying platform to user-facing features and products. IAM is both a platform and a product team, serving internal engineers as well as external customers. We enjoy the challenge of keeping MongoDB Atlas secure while providing a best-in-class user experience for users ranging from startup to enterprise. We are looking to speak to candidates who are based in New York City, NY for our hybrid working model. Role Responsibilities Lead medium-sized, full-stack projects from technical design to delivery Collaborate with colleagues at all stages of the project lifecycle (ideation, requirements gathering, design, execution, and delivery) Own our leadership principles , and exemplify them in your work Continue to learn and be curious in growing your career! Candidate Profile 2+ years of professional experience building full-stack web applications Proficient in a modern compiled programming language (Java, Go, C#, C++, etc.) Willingness to learn JavaScript and/or TypeScript along with modern frontend technologies (React, Redux, etc.); prior experience a plus Excellent communication skills, both written and verbal Is collaborative, empathetic, and intellectually honest Success Measures In 1 month, you’ll have shipped code into production In 3 months, you’ll have collaborated and delivered on a project with other engineers on the team In 6 months, you’ll have led the technical design, execution, and delivery of a project About MongoDB MongoDB is built for change, em

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Role We are seeking a visionary, strategic, and highly technical VP of Product for Identity Management to lead two of our fastest-growing and most critical strategic pillars: Okta Identity Governance (OIG) and Okta Privileged Access (OPA). As the VP of Product, you will own the end-to-end product strategy, roadmap, and execution for our modern Workforce Identity Cloud governance and privileged access solutions. You will lead a high-performing team of product managers, collaborating closely with engineering, design, marketing, and sales to redefine how enterprises manage identity lifecycle, compliance, and high-risk access in a cloud-first world. Key Responsibilities Product Vision & Strategy: Define and execute the multi-year product strategy for OIG and OPA. Position Okta as the dominant leader in unified Identity Governance and Administration (IGA) and Privileged Access Management (PAM). Team Leadership: Recruit, mentor, and inspire a world-class team of Product Managers. Foster a culture of high ownership, accountability, and user-centric design. Execution & Delivery: Work hand-in-hand with Engineering leadership to deliver scalable, secure, and intuitive enterprise-grade products. Maintain a rigorous focus on speed-to-market without sacrificing quality. Market & Customer Insights: Spend time with Fortune 500 CISOs, IT leaders, and industry analysts (Gartner, Forrester) to deeply understand market trends, regulatory compliance need

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. We are seeking a Vice President, Engineering - Authentication for the Auth0 Product Unit to lead a large, globally distributed engineering organization. You will report to the Auth0 Product Unit SVP of Engineering. This technical leadership role is responsible for delivering on Authentication's mission: seamless, secure, and scalable login experiences with robust extensibility for both B2B and B2C customers. Your teams own the core engine that authenticates billions of requests, the developer tools that make integration seamless, the extensibility capabilities that allow customers to tailor Auth0 to meet the demands of any use case, and the pioneering frameworks that allow AI Agents to operate securely in a zero-trust world. What You Will Do: Work closely with our Engineering managers, Directors, and SVP of Engineering to help scale our Engineering Organization to meet our customer and product needs. Lead, mentor and coach a mix of new and seasoned engineering managers running widely distributed teams. Work closely with Product & Design to build the next generation of Identity products. Provide operational excellence and implement proc

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . Our Merchants organization focuses on onboarding and activation, catalog quality and health, merchant presence (including creator/UGC and trust signals), and ads upsell—helping merchants build healthy catalogs, reach the right audiences, and unlock clear paths to growth. In this role, you’ll lead high-impact engineering at the intersection of commerce platforms, catalog systems, and AI-native experiences. This includes applying ML, AI-assisted workflows, and GenAI where appropriate to improve metadata quality, merchant tooling, and operational efficiency. You’ll partner closely with Engineering Managers, Product Managers, Data Scientists, and other senior engineers to deliver systems with measurable business and user impact. What you’ll do: Own end-to-end technical delivery for cross-team initiatives—from problem framing and technical stra

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . We’re looking for an Engineering Manager I to lead a high-impact team building and supporting Pinterest’s mid-funnel ad products, including Max-Width Collections, Promoted Board Takeover, Collage Ads, Ads Modules, Showcase Ads, and Quiz Ads. This role owns a portfolio of revenue-critical, time-sensitive products and is responsible for driving both the technical direction and execution needed to deliver high-quality, scalable solutions. What you’ll do: Lead an engineering team delivering mid-funnel ad products end to end, ensuring projects are well-scoped, de-risked, and shipped on time with strong performance against target metrics. Drive initiatives to apply AI across mid-funnel ad products, using AI to accelerate prototyping, experimentation, and iteration while maintaining quality and safety. Champion AI adoption in developer workflows,

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Figma is a data-driven organization, and Data Platform builds the foundation that makes that possible. The platform powers everything from core business metrics and product analytics to the applied AI and experimentation systems that teams across the company rely on to build and make decisions. In this role, you'll lead engineers across Data Platform through their next phase of scale, setting technical direction, growing the team, and partnering broadly across the company. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: Lead and grow a team of engineers building and operating Figma's data platform, owning delivery, technical direction, and team health Set the roadmap and technical strategy for your sub area, and provide hands on technical leadership where the team needs it Drive the reliability, scalability, and forward strategy of the platform as adoption grows across the engineering and product organization Hire, grow, and coach engineers and tech leads, raising the bar and building a healthy, inclusive, high-performing team Partner with Data Science, Product, Finance, and Engineering to identify the highest-leverage priorities and drive alignment Make sound build versus buy decisions, including evaluating and managing platform vendors where it makes sense Keep delivery predictable while balancing near-term execution with long-term platform investment We'd love to hear from you if you have: 3+ years managing engineers

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! At Figma, we're building tools that help teams design, build, and ship better products together. Figma Make enables teams to go from prompt to production code, and the Figma agent is a purpose-built design agent that edits files directly on the Figma canvas. We're looking for a deeply technical product leader to lead the four teams responsible for Figma's Code area: Code Context, Design to Code, Code to Design, and Code Platform. You'll manage and grow a team of Product Managers while partnering closely with engineering, design, data, and research leaders. This team builds the products and platform capabilities that help design and code move fluently together. You'll set the strategy for improving connecting customer codebases to Figma. This is a full-time role that can be held from our New York hub or remotely within the Eastern US time zone. What you'll do at Figma: Lead the product aspects of the four teams driving Figma's Code area - Code Context, Design to Code and Code to Design, and Code Platform Set vision, strategy, and goals for how design and code stay in sync at Figma Own Design to Code and Code to Design workflows end to end, including quality measurement, improvement, and discoverability Guide the development of the code-context systems and translation primitives that power agentic workflows and round-tripping between design and code Manage and develop three Product Managers, hire the team's open Product Manager role, and establish a high bar for product management craft Partner wi