About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. What are we building We are building a full-stack AI Agentic Platform that powers customer, sales and internal workflows end-to-end. Core capabilities are including but not limited to: *Multi-agent, multi-modal customer interactions. *Agents which can handle agent decision hubs. *Evaluation engines to score and diagnose interactions. *Generating insights from chat to improve SOP, Tools and Product *Flow Fine-tuning & deployment pipelines *Observability with agent telemetry systems Safety, governance, and cost optimization layer. What are we looking for We are looking for builders who have a passion for building great products and have demonstrated this through their projects in recent years. Competencies * Create explainable workflows for multi-agent systems * Design and operate evaluation systems for millions of conversations * Fine-tuning of language models and its deployment workflows * Architect low-latency pipelines for text/voice interactions * Ensure safety, auditability, and compliance by design * Partner with stakeholders including PM, Engineering, Design, Data Scientists, Ops, and Analysts to ship features across business lines * Create standards for prompt design, prompt improvement, agent traits, and safety checks * Build APIs, SDKs, and runtimes for agent execution * Mentor juniors and contribute to platform-wide thought leadership * Experience with multi-agent frameworks (AutoGen, LangGraph, Haystack, ReAct, Supervisor-Executor patterns) * Background in LLM ops including training, data pipelines, GPU scheduling * Experience with Voice & telephony integrations * Knowledge of safety model design o
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About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: "Thriving on innovation, One97 delivers Customer Communication, Up-Selling, Mobile Content, Advertising based and Platform services to over 500 Million mobile consumers across the globe. Headquartered in New Delhi, and backed by marquee investors like Intel Capital, SAIF Partners, Silicon Valley Bank, SAP Ventures & Berkshire Hathaway, One97’s products and services are available on various models i.e. Capex, Opex & Revenue Share model as per the flexibility of Telco’s. Our Key Offerings are divided into 5 broad categories as follows: • Entertainment• Digital Platforms• CVM Solutions• Enterprise Services• Financial Platforms One97 has the widest and largest deployment of telecom applications on cloud platforms in India and has a myriad of VAS services that have helped operators augment their revenue even in complex markets like India, SAARC, Middle East, Africa and many more. About the role: Responsible for guiding teams towards continuous integration and continuous deployment; hence, he must have extensive knowledge of the automation tools and their application like Gradle, Git, Jenkins, Bamboo, Docker, Kubernetes, Puppet Enterprise, Nagios, Chef, and Ansible. The DevOps tackles our organization’s toughest technical problems and drives technical excellence at all levels, working with senior management to support the execution of the organization’s vision. The DevOps / Sr. Devops/ Lead Devops is a person who cares deeply about the technical side of operations and makes sure that everything is running smoothly for our applications. The ideal candidate understands technology deeply at both the server
About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role- ● Good command of using AI tools to enhance operational efficiency and campaign workflows. ● 2+ years of hands-on experience in Growth Operations in a consumer tech or fintech environment. ● Strong hands-on experience with CleverTap — campaign execution, user segmentation, and growth dashboards. ● Proven ability to collaborate with cross-functional teams — CLM, Marketing, Growth, and Design. ● Strong ownership mindset — takes accountability for outcomes and drives results with minimal hand-holding. ● Strong analytical thinking, problem-solving, and experimentation approach with clear communication skills. Why join us: Work with a high-performing and passionate product, design, and engineering team. Shape the future of credit for millions of users. Build at scale in one of India’s most dynamic and regulated spaces. Flexible and inclusive work environment with fast decision-making and ownership. Compensation: If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 25 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: Pi Agents At Pi Agents, we are creating AI agents for businesses. We are building agents that help businesses of all sizes with their day to day challenges, across the full lifecycle: Acquiring, Servicing, Retaining, Upselling, and Supporting customers. We operate like a startup inside Paytm, shipping fast with a small, senior team. About the role: This role is for the SMB Growth Agents. You will own product outcomes for growth-focused agents serving small and medium Indian businesses, taking them from capability to measurable business impact at scale. Expectations/Requirements: Own the SMB Growth Agents roadmap end to end, from problem discovery to GTM and adoption. Define and own outcome metrics: merchant activation, campaign performance, incremental revenue, retention. Design agent experiences that self-serve SMB merchants can trust and use daily: onboarding, goal setting, autonomous execution, and clear reporting. Set and enforce a very high bar for UX and UI. SMB users have low tolerance for friction; the agent experience must be simple, vernacular-friendly, and mobile-first. Work with engineering and data science on agent architecture tradeoffs: latency, cost per merchant, guardrails, evals. Run structured experimentation to prove agent-driven lift over merchant self-managed baselines. Partner with sales, ops, and support to scale from pilot cohorts to the long tail Superpowers/Skills that will help you succeed in this role: 4 to 6 years of core Product Management experience. Strong B2C product experience; experience dealing with small to medium size Indian businesses is a plus. Sets a ve
About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Key Responsibilities: Collection Strategy & Analytics - Develop strategies for all collections related activities and ensure that the processes are followed as planned Analyzing the data and Implementing different collection strategies with Data Science Regular improvement in processes & collection strategies. A/B testing, data analysis and iterations. Develop and implement advanced analytics approaches including statistical modelling Analyze big data (structured and unstructured) and understand trends to provide actionable insights that impact business bottom line. Break down the Loss forecasts into collections roll rates and recovery rates Track Account-to-Collection Ratios (ACR) by bucket to optimize collections performance Segmentation analysis has to be conducted using analytical tools and strategies for each segment have to be deployed across buckets. Devise Champion Challenger programs showing Cost Vs Benefit analysis driving higher resolution rates across products and buckets Analyzing data: Performing quantitative and qualitative analysis on accounts. Developing strategies: Developing collection strategies based on insights from stakeholders. Implementing strategies: Working with the collection strategy support unit to implement and control the execution of strategies. Improving processes: Automating processes, data, and models to improve productivity. Forecasting losses: Increasing the accuracy of loss-forecasting strategies. Segmenting customers: Developing more effective contact strategies by segmenting customers, including behavioral segmentation. Meeting regulatory requirements: Applying individualized c
About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Job Summary: We are seeking a highly motivated and skilled Akamai CDN & WAF Engineer with 2-5 years of hands-on experience in configuring, deploying, and managing Akamai's Content Delivery Network (CDN) and Web Application Firewall (WAF) solutions. The ideal candidate will possess a strong understanding of web performance optimization, security best practices, and have a proven track record of implementing and troubleshooting Akamai services in a production environment. This role requires a proactive individual with excellent problem-solving skills and the ability to collaborate effectively with cross-functional teams. Responsibilities: Configuration and Deployment: Configure and deploy Akamai CDN services (e.g., Domain onboarding, delivery rules, caching policies, origin configurations) and WAF rulesets (e.g., security policies, custom rules, DOS and client reputation) based on application requirements and security guidelines. Production Support: Provide day-to-day operational support for Akamai CDN and WAF infrastructure, including monitoring performance, identifying and resolving issues, and implementing necessary changes. Performance Optimization: Analyze website performance metrics and implement Akamai CDN features and configurations to optimize website speed, reduce latency, and improve user experience. Security Implementation: Implement and manage Akamai WAF policies to protect web applications from various security threats, including OWASP Top 10 vulnerabilities, bot attacks, and DDoS attacks. Rule Management: Create, review, and maintain custom WAF rules and exceptions based on application-specific ne
About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Job Brief We are looking for a Product Analyst to join our product team and support data-driven decision-making across the product lifecycle. This role focuses on analyzing product performance, user behavior, and key metrics to improve customer experience and drive product growth. You will work closely with Product Managers, Engineering, Design, and other stakeholders to translate data into actionable product insights. Key Responsibilities * Analyze product performance, user behavior, and feature adoption to identify optimization opportunities * Define, track, and monitor product KPIs such as engagement, retention, conversion, and growth * Build and maintain dashboards and reports using spreadsheets, SQL, and BI tools * Partner with Product Managers to support roadmap prioritization and feature impact analysis * Conduct funnel, cohort, trend, and root-cause analysis * Support product launches by defining success metrics and performing post-launch analysis * Analyze product ratings, reviews, and customer feedback to inform product improvements * Drive small to medium-scale analytics initiatives end-to-end * Collaborate with cross-functional teams to present insights and recommendations * Benchmark products against industry trends and best practice*s Required Qualifications * Bachelor’s degree in Business, Economics, Mathematics, Engineering, Computer Science, or a related field; Master’s degree preferred * 3-5 years of Proven experience in a Product Analyst or product-focused analytics role * Strong proficiency in SQL and working with relational databases * Strong experience with spreadsheet-based analysis and da
About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: This team is part of the Merchant Lending vertical and caters to the Merchant loans section. They have the ownership of merchant cash advance sales. About the role: This is a B2C Sales role that requires a high level of people management, training, grooming the field sales executives and generating revenue, and driving P/L and growth for the assigned region. Expectations/ Requirements 1. Responsible for the MCA Sales in the city. 2. Manage an assigned geographic sales area to maximize sales target and meet corporate objectives. 3. Build and maintain relationships with key client personnel. 4. Manage Category leads from qualification to closure. 5. Ensure the team members are present in a market where sales & usage are done regularly. 6. Should have good networking capabilities and be willing to travel extensively throughout their specified areas. 7. Ensure monthly submissions and Disbursals numbers are being met. 8. New FSE hiring, training and handholding. 9. Ensure attrition is under control and Team is motivated/guided to perform better. Superpowers/ Skills that will help you succeed in this role 1. 5-10 years of relevant experience in Sales, Business Development and relationship building. 2. Ability to handle a team 3. Good communication skills 4. Good understanding of MS Office tools. 5. Growth Mindset 6. Willingness to experiment and improve continuously Education: Must have completed his graduation Why join us 1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opp
About Us Paytm is India’s leading mobile payments and financial services distribution company. A pioneer of the mobile QR payments revolution, Paytm builds technology that enables small businesses and consumers to participate in the digital economy. Our mission is to serve half a billion Indians and bring them into the mainstream economy through technology. About the Role We are looking for a strategic, customer-focused and data-driven Product Manager to own and scale products and experiences for Paytm’s offline merchant ecosystem. The role will be responsible for defining product strategy, identifying customer and business opportunities, building product roadmaps and driving end-to-end execution across the product lifecycle. The candidate will work closely with Engineering, Design, Data, Business, Operations and other cross-functional teams to build products that improve merchant adoption, engagement, productivity and retention. The ideal candidate will combine strong product thinking with analytical ability, customer empathy and execution excellence. This is a high-ownership role that requires the ability to translate complex business problems and merchant needs into simple, scalable and impactful product solutions. Key Responsibilities Own the end-to-end product lifecycle across discovery, ideation, prioritization, development, launch and continuous iteration. Define product vision, strategy and roadmap for key merchant-facing products and journeys within the Offline Merchants / EDC ecosystem. Identify merchant pain points and business opportunities through customer research, product analytics, market insights and stakeholder inputs. Translate customer and business requirements into clear product requirements, user stories, product specifications and actionable roadmaps. Work closely with Engineering, Design, Data Science, Business, Operations and other teams to drive timely and high-quality product execution. Define and track key product metrics across acquis
About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: This team is part of the Merchant Lending vertical and caters to the Merchant loans section. They have the ownership of merchant cash advance sales. About the role: This is a B2C Sales role that requires a high level of people management, training, grooming the field sales executives and generating revenue, and driving P/L and growth for the assigned region. Expectations/ Requirements 1. Responsible for the MCA Sales in the city. 2. Manage an assigned geographic sales area to maximize sales target and meet corporate objectives. 3. Build and maintain relationships with key client personnel. 4. Manage Category leads from qualification to closure. 5. Ensure the team members are present in a market where sales & usage are done regularly. 6. Should have good networking capabilities and be willing to travel extensively throughout their specified areas. 7. Ensure monthly submissions and Disbursals numbers are being met. 8. New FSE hiring, training and handholding. 9. Ensure attrition is under control and Team is motivated/guided to perform better. Superpowers/ Skills that will help you succeed in this role 1. 5-10 years of relevant experience in Sales, Business Development and relationship building. 2. Ability to handle a team 3. Good communication skills 4. Good understanding of MS Office tools. 5. Growth Mindset 6. Willingness to experiment and improve continuously Education- Must have completed his graduation Why join us 1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell op
About Paytm Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. ABOUT THE ROLE Digital Gold & Silver is one of the fastest-scaling propositions in the Wealth portfolio. As Senior Business Analyst, you will own the numbers end to end from acquisition through retention, churn, revenue and GMV. This is not a reporting role: you will frame problems independently, find root causes, size opportunities, and convert them into growth recommendations that Marketing and Business teams act on. KEY RESPONSIBILITIES Business Insights & Growth • Drive data-led growth across the acquisition, retention, churn, revenue and GMV lifecycle. • Own deep-dive analytics to identify key drivers and opportunities for acquisition, engagement, retention and churn reduction. • Drive Revenue and GMV growth in line with the Annual Operating Plan (AOP) through actionable insights and growth recommendations. Customer & Lifecycle Analytics • Analyse cohorts, journeys, segments and behavioural trends to improve customer lifetime value and repeat transactions. • Build cohort and retention frameworks (D0/D7/D30, monthly triangles) across new, reactivated and repeat users. • Diagnose churn and cancellation drivers and recommend structural fixes, not surface-level corrections. Campaign Efficacy & Attribution • Measure and optimize campaign efficacy — identifying the right segments, propositions, channels and levers to maximize incremental GMV and revenue. • Conduct funnel, cohort, campaign and attribution analysis to identify performance gaps and recommend corrective actions. • Reconcile promotional burn against incremental GMV; establish ROI and cost-per-incremental-user benchmarks by campaign and segment. • Ana
About Us Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the role We are looking for passionate, talented, and highly motivated hands-on Front End Developers with a creative edge, strong problem solving skills and strong development fundamentals. We strive to maintain an open culture where everyone is a contributor and feels comfortable sharing ideas and opinions. Our team, drawn from the best product companies, is obsessive in its detailing and our focus is on awesome User Interaction. Requirements: Ability to collaborates with teams to explore existing systems, determines areas of complexity and learns the applications capabilities. Complete understanding of internal code and workings on any popular open source library will be highly appreciated. Some record of contribution to any popular front end open source project is a big plus. Skills that will help you succeed in this role: An ideal Senior Front End Engineer would have 3-8 years of experience in building highly scalable UI on the Web/Mobile. Highly skilled at building highly performant web applications using JavaScript, HTML and CSS including frameworks and tools such as React, Redux, Redux saga, Sass, Less etc. Ability to write testable, maintainable code that’s easy to understand. Experience in modern front-end build pipelines and tools. Ability to take complex problems and break them down into smaller tasks. An innate curiosity about how things work. Strong product and design sensibilities and an obsessive attention to detail. Excellent communication skills. Self-directed team player who thrives in a continually changing environment. We are looking for passionate, talented, and highly motivated hands-o
About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Location- Noida / Bangalore / Mumbai Role Overview: Campaign Operations Specialist will be responsible for the end-to-end execution, monitoring, and optimization of digital advertising campaigns across programmatic platforms, with a strong focus on Google Display & Video 360 (DV360), OTT/CTV, Display, and Video advertising. This role sits at the intersection of ad operations, campaign performance, and client delivery, ensuring campaigns launch accurately, deliver efficiently, meet KPIs, and drive measurable business outcomes. Key Responsibilities: Campaign Setup & Execution ● Set up and launch advertiser campaigns on DV360 and programmatic platforms, including Display, Video, YouTube, and OTT/CTV inventory. ● Configure insertion orders, line items, targeting, budgets, bidding, creatives, frequency caps, and flighting based on client briefs and media plans. ● Manage audience, contextual, geo, device, inventory, and OTT/CTV audience targeting. ● Execute campaigns across OTT/video inventory and connected TV environments, ensuring appropriate targeting, creative formats, and delivery. ● Ensure accurate campaign tagging, tracking, Floodlight/conversion tracking, and attribution setup. ● Perform detailed pre-launch QA to ensure error-free campaign execution. Campaign Monitoring & Optimization ● Monitor live campaigns for delivery, pacing, CTR, CPM, CPC, CVR, CPA, viewability, reach, frequency, and video completion rates. ● Perform ongoing optimizations across bids, targeting, budgets, creatives, inventory, and frequency to improve campaign performance. ● Monitor OTT/video campaigns for completion rate, VTR, viewabili
About Us Paytm is India's leading mobile payments and financial services distribution company. A pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Role Overview: As the KAM, you will manage and grow Paytm’s relationships with State Road Transport Corporations (RTCs) and private bus operators in your assigned region. You will drive strategic partnerships, ensure competitive supply availability, and take end-to-end ownership of regional revenue, pricing health, and operational performance. Key Responsibilities: Revenue & Performance Management Own and drive revenue targets, load factors, and seat fill rates for your region. Collaborate with central pricing and analytics teams to implement dynamic pricing strategies. Track revenue leakage, cancellations, and penal charges; work with operators to resolve issues. Market & Competition Analysis Regularly benchmark fares, seat inventory, and operator quality against regional competitors. Provide actionable insights on price trends, route-level demand patterns, and consumer behavior. Recommend product/UX changes based on feedback from operators and market observations. Operational Excellence Monitor SLA adherence on seat confirmations, refunds, and cancellation handling. Collaborate with customer support and tech teams to address escalations and resolve partner issues. Run regular health checks and audits on partner performance and NPS metrics. What We're Looking For: 2–6 years of experience in bus ticketing, logistics, e-commerce, or B2C travel partnerships Prior experience working with state transport corporations or regional aggregators is a strong plus Strong commercial acumen with negotiation experience Data-savvy: Comfortable working with dashboards, Excel, and BI tools to derive insights Deep understanding of r
About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: CST Team comprises service associates who help customers get onboarded on Paytm and help them have a good experience of Paytm services. About the role: Candidate has to handle concerns and complaints raised by the customers/merchants on a day-to-day basis and make sure the daily tasks are being closed within the defined TAT with a good customer experience. Expectations/ Requirements: ● Resolving day-to-day queries of the customers/merchants via call/chat. ● Oversee day-to-day management of campaigns and ensure brand consistency ● Ensure brand consistency in copy through tone, voice, and terminology ● Developing and implementing a timeline to achieve targets. Superpowers/ Skills that will help you succeed in this role: ● High level of drive, initiative, and self-motivation ● 1+ years’ experience in customer support ● Exceptional multi-tasking skills ● Strong problem-solving skills Educational Qualification: Any Graduate. Why join us 1. A collaborative output-driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities 3. A solid 360 feedback from your peer teams on your support of their goals 4. Respect, that is earned, not demanded from your peers and manager Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing
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