Onboarding Team Lead Jobs

Who we are About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Develop and manage scalable billing and collection processes for complex user agreements and new business operations. Build scalable and auditable onboarding processes for new and existing users. Onboard sold custom contracts into our billing systems. Work with legal contracts using strong attention to detail. Partner with internal systems, global deal management, legal, sales ops, internal audit, go-to-market, engineering and accounting teams to develop and improve processes for contract reviews and to anticipate changing business requirements. Partner with account managers to solve user inquiries related to onboarding implementation, billing, and collections. Advocate for the customer to internal stakeholders. Share system feedback and insights to Sales, Product Management, Engineering, Support and Legal on innovation and improvement needed to optimize the Stripe user experience. Help scope, build, and deliver continuous process improvements that enhance operations. Who you are Minimum requirements Must have a Bachelor's degree or foreign equivalent in Finance, Business, Information Management, or a related field, plus 4 years of Client-facing experience in customer success, consulting, financial services, account management, or technical product sales. Must also have 3 years experience in each of the following: Tracing process impacts from situation to end customers &amp

GAQ327R181 While candidates in the listed location(s) are encouraged for this role, candidates in other locations will be considered. Databricks is executing a multi-year Procure-to-Pay transformation spanning an expense management platform migration, the BrickBuy enterprise procurement portal, a managed services onboarding, and policy and process redesign initiatives. This role sits embedded within Procurement — not in a central IT or analytics function — and operates in accordance with the Finance Data Strategy governance framework to drive rapid P2P process transformation by designing, deploying, and scaling automation and data solutions directly within business workflows. This is a builder role for someone who wants to own outcomes, not tickets: the person will sit inside the processes they are automating, ship working solutions in weeks rather than quarters, and carry them through adoption — pairing hands-on technical delivery with the change management discipline needed to make new ways of working stick. The impact you will have: Business process ownership. Own designated P2P sub-processes end to end — intake-to-PO, invoice exception handling, supplier onboarding, expense workflows — including process mapping, baseline metrics (cycle time, touch rates, exception volumes), and redesign. Act as the recognized process owner who is accountable for how the process performs, not just how it is documented. Requirements & solution design. Translate pain points raised by requesters, approvers, buyers, and AP into structured requirements and solution designs. Work within the Finance Data Strategy governance framework for data definitions, source-of-truth alignment, access controls, and quality standards — solutions must tie to certified Finance data, not shadow datasets. Embedded automation. Design, deploy, and scale automations directly within business workflows and the systems where work actually happens (ZIP, SAP, NetSuite, expense platform, BrickBuy) — including

The Opportunity Jumio is looking for a Senior Customer Success Manager to own a portfolio of enterprise and mid-market accounts across APAC. This is not a relationship management role — it is a value consulting role. You will be expected to understand your customers’ business deeply, make the value Jumio delivers visible and quantifiable, and act as the connective tissue between the value that was promised during the sale and the value the customer actually achieves. You will work closely with Account Managers on renewal and expansion, with Onboarding and Implementation Managers during the critical customer onboarding and adoption stages, and with Product and Support to close the loop on customer feedback. You will be a named owner of customer health — accountable for knowing which accounts are at risk, why, and what you are doing about it. This role is well-suited to someone who is commercially aware, data-fluent, and energized by the complexity of enterprise customer relationships. You will be joining at a moment of intentional transformation — there is significant opportunity to shape how Jumio’s CS motion operates going forward. What You’ll Own Customer Health & Retention Own the health of a portfolio of APAC enterprise and mid-market accounts — you are accountable for knowing which are green, yellow, or red and why Monitor customer health signals continuously: product utilization, support ticket trends, NPS, executive engagement, and contract consumption pace Identify early warning signs of dissatisfaction or disengagement before they surface as churn risk — act on health score drops immediately, don’t wait for the customer to raise the issue Own escalation when product gaps or recurring issues are impacting customer outcomes — and close the feedback loop by communicating back to the customer what Jumio is doing Ensure open support issues are resolved to the customer’s satisfaction and that unresolved issues never reach a renewal conversation Value R

About Paytm: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology About the Role We're looking for a Product Management to own and scale our UPI product charter — one of the largest and most consequential product surfaces in Indian fintech. This is a role for someone who is equal parts strategic operator and hands-on builder — someone who can set a multi-year vision for UPI and translate it into a roadmap that ships. We want someone who thinks in systems and platforms, is deeply fluent in consumer behavior and data, and is genuinely excited about applying modern AI — agents, LLMs, personalization, and automation — to solve payment problems at massive scale. You'll own outcomes across the full UPI stack: P2P and P2M payments, onboarding, mandates/AutoPay, payment success rates, fraud & risk experience, and next-gen AI-powered payment journeys — while partnering closely with Engineering, Data Science, Design, Risk, Compliance, NPCI/bank partnerships, and Business teams. Key Responsibilities -->Define the vision and multi-year strategy for Paytm's UPI product suite, and translate it into a roadmap that balances scale, reliability, growth, and innovation. -->Drive core UPI metrics — transaction success rate, activation, retention, P2P/P2M growth, and market share — with full ownership of the P&L levers that matter. -->Champion an AI-first product culture: identify where Generative AI, ML-based risk models, conversational interfaces, and intelligent automation can simplify journeys, improve payment success, reduce fraud, and cut operational load. -->Be the voice of the customer — using consumer research, funnel analytics, and cohort data to challenge assumptions and prioritize ruthless

Insurance Business Analysia Job Description: • Strong experience in Insurance domain transformation initiatives with exposure to large-scale business change programs. • Strong experience in business analysis, requirement gathering, process consulting, and customer onboarding journeys. • Proven ability to streamline and optimize business processes while working with cross-functional stakeholders and delivery teams. • Strong experience in CRM platforms with moderate knowledge of Salesforce CRM for customer and workflow management. • Proven ability to manage senior stakeholders, facilitate discussions, and drive alignment across business and technology teams. • Strong understanding of transformation delivery lifecycle, operating models, and process improvement methodologies. • HSBC experience and awareness of governance, and ways of working is highly preferred. • Preferred candidates should demonstrate strong communication skills, analytical thinking, and ability to work in fast-paced enterprise environments.

GAQ327R229 While candidates in the listed location(s) are encouraged for this role, candidates in other locations will be considered. The Senior Director of Procure to Pay (P2P) is a senior operational and strategic leader responsible for owning the global P2P engine — spanning procurement operations, third party risk and onboarding, accounts payable, financial controls, and the systems and automation infrastructure that tie them together. This role will transform P2P from a transactional function into a scalable, intelligent operating model: automating end-to-end workflows from intake through payment, deploying AI-driven orchestration for approvals and exception handling, and establishing real-time spend visibility and controls across all third-party spend. The impact you will have: P2P Strategy & Operating Model Define and execute the global P2P strategy, establishing a unified, scalable operating model that spans procurement operations and accounts payable across all geographies and business units. Build and own the P2P transformation roadmap, prioritizing initiatives across automation, AI-driven workflow orchestration, systems modernization, and process standardization. Establish a cohesive governance framework covering policy, controls, approval authority, and compliance — ensuring the P2P function operates with financial rigor and audit readiness at all times. Serve as the executive voice of the P2P function, translating operational performance into clear narratives and strategic recommendations for CFO and cross-functional leadership. End-to-End P2P Automation (Intake → Payment) Own the full automation agenda across the procure-to-pay lifecycle — from intake and requisition through purchase order issuance, goods receipt, invoice processing, and supplier payment. Lead the design, deployment, and continuous optimization of automated workflows that eliminate manual effort, reduce cycle times, and increase throughput without adding headcount. Pa

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members across UK and India Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE ROLE: As a Senior Engineer at Tide you will be working on the designing, creating and running the rich product catalogue. We have a long roadmap ahead of us and rarely run out of interesting problems to tackle. This role offers an exceptional opportunity to make a real difference by taking ownership of engineering practices in a rapidly expanding company! We trust and empower our engineers to make real technical decisions that affect multiple teams and shape the future of Tide’s Global One Platform . We work in small autonomous teams, grouped under common domains owning the micro-frontends that makes Tide a great application. We self-organise, gather together to discuss technical challenges, and set our own gui

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members across UK and India Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE ROLE: As a Senior Engineer at Tide you will be working on the designing, creating and running the rich product catalogue. We have a long roadmap ahead of us and rarely run out of interesting problems to tackle. This role offers an exceptional opportunity to make a real difference by taking ownership of engineering practices in a rapidly expanding company! We trust and empower our engineers to make real technical decisions that affect multiple teams and shape the future of Tide’s Global One Platform . We work in small autonomous teams, grouped under common domains owning the micro-frontends that makes Tide a great application. We self-organise, gather together to discuss technical challenges, and set our own gui

As a Senior Enterprise Customer Success Manager, you will be responsible for driving the healthy adoption and positive experience of some of Datadog’s largest and most strategic customers. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Partner with Sales and Technical Solutions to proactively drive adoption from onboarding through to maturity. Own and project manage the on-boarding process for new customers. Discover, own and manage the customer’s success plan. Ensure consistent alignment with decision makers on the impact of their investment in Datadog. Proactively build and maintain targeted relationships with people of influence throughout the customer base. Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal). Monitor and analyze usage trends to uncover potential renewal opportunities and risks. Act as the primary owner of customer adoption and health. Support your colleagues and cross functional teammates in the development of best practices. With demonstrated understanding of observability and security platforms, align customers technical and business objectives to our platform offerings Who You Are: Min of 5+ years in a Customer Success or Account Management role in B2B SaaS (Exp in serving a technical audience a plus). Strong experience working with a portfolio of accounts that included large Enterprise. Excellent in driving discovery to understand your customers key pain points, objectives and priorities. Demonstrate expert level in communicating complex concepts and aligning them to the pains and objectives of your customers. Experienced in shifting your message effectively to align with the expectations of the audience. You’re excited to work i

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. We are looking for an experienced Principal Product Manager to join our Product Organization at Smartsheet. In this role, you will own the intersection of AI-powered creation and product-led growth, driving investments that help customers get to value faster through intelligent content generation, AI-assisted onboarding, and self-serve activation. You will be accountable for setting strategy and making high-impact investments in areas of high ambiguity, aligned to customer demands and business goals. You will report into a leader in Product Management, and can be based in our Bellevue, WA office or work remotely from anywhere in the US where Smartsheet is a registered employer. You Will: Own the AI creation product surface: drive AI-powered asset generation, intelligent template recommendations, and the overall experience that turns a blank canvas into a working solution Define and drive the activation strategy: set the vision for how AI reduces time-to-value for new and expanding users, with a clear north star metric and a roadmap to move it Improve AI output quality: define standards for AI-generated content in Smartsheet, and work with engineering and design to improve the accuracy and usefulness of outputs over time Build the PLG feedback loop: optimize creation flows to understand what drives users to their "aha moment," use that signal to iterate fast, and turn activation wins into expansion Partner deeply across the org: work with engineering, design, data science, and platform teams to ship capabilities that are

About Us: Paytm is India's leading mobile payments and financial services distribution company, driving consumers and merchants to its platform through various payment use cases. We are committed to creating exceptional employee experiences that enable our talent to thrive from day one. We believe that a seamless onboarding journey is critical to employee engagement, productivity, and long-term success. Role Overview: We are looking for a high-energy sales professional to drive Government advertising business for Paytm Ads. This is a pure hunting role, focused on acquiring new business across State Governments, DIPRs, Ministries, PSUs, and State Departments. The role requires strong on-ground presence and frequent travel to build relationships and close deals. Key Responsibilities: Drive new business acquisition across State DIPRs, Tourism Boards, Ministries, and PSUs Identify and unlock opportunities for 1P branding and Soundbox advertising solutions Build and maintain relationships with key stakeholders in government departments Travel extensively across states for client meetings, pitch presentations, and closures Manage end-to-end sales cycle: prospecting → pitching → negotiation → closure → collections support Work closely with internal teams (Product, Operations, Finance) for smooth campaign execution Ensure timely billing, documentation, and compliance as per government processes Key Requirements: 8–15 years of experience in government sales / ad sales / media sales Strong network within State Governments, DIPRs, PSUs, or Ministries preferred Proven track record in hunting and closing high-value deals Comfortable with frequent travel and on-ground execution Understanding of DAVP/CBC empanelment and government buying processes is a plus Strong negotiation, communication, and stakeholder management skills

About Us: Paytm is India's leading mobile payments and financial services distribution company, driving consumers and merchants to its platform through various payment use cases. We are committed to creating exceptional employee experiences that enable our talent to thrive from day one. We believe that a seamless onboarding journey is critical to employee engagement, productivity, and long-term success. Role Overview: We are looking for a high-energy sales professional to drive Government advertising business for Paytm Ads. This is a pure hunting role, focused on acquiring new business across State Governments, DIPRs, Ministries, PSUs, and State Departments. The role requires strong on-ground presence and frequent travel to build relationships and close deals. Key Responsibilities: Drive new business acquisition across State DIPRs, Tourism Boards, Ministries, and PSUs Identify and unlock opportunities for 1P branding and Soundbox advertising solutions Build and maintain relationships with key stakeholders in government departments Travel extensively across states for client meetings, pitch presentations, and closures Manage end-to-end sales cycle: prospecting → pitching → negotiation → closure → collections support Work closely with internal teams (Product, Operations, Finance) for smooth campaign execution Ensure timely billing, documentation, and compliance as per government processes Key Requirements: 8–15 years of experience in government sales / ad sales / media sales Strong network within State Governments, DIPRs, PSUs, or Ministries preferred Proven track record in hunting and closing high-value deals Comfortable with frequent travel and on-ground execution Understanding of DAVP/CBC empanelment and government buying processes is a plus Strong negotiation, communication, and stakeholder management skills

About Us: Paytm is India's leading mobile payments and financial services distribution company, driving consumers and merchants to its platform through various payment use cases. We are committed to creating exceptional employee experiences that enable our talent to thrive from day one. We believe that a seamless onboarding journey is critical to employee engagement, productivity, and long-term success. Role Overview: We are looking for a high-energy sales professional to drive Government advertising business for Paytm Ads. This is a pure hunting role, focused on acquiring new business across State Governments, DIPRs, Ministries, PSUs, and State Departments. The role requires strong on-ground presence and frequent travel to build relationships and close deals. Key Responsibilities: Drive new business acquisition across State DIPRs, Tourism Boards, Ministries, and PSUs Identify and unlock opportunities for 1P branding and Soundbox advertising solutions Build and maintain relationships with key stakeholders in government departments Travel extensively across states for client meetings, pitch presentations, and closures Manage end-to-end sales cycle: prospecting → pitching → negotiation → closure → collections support Work closely with internal teams (Product, Operations, Finance) for smooth campaign execution Ensure timely billing, documentation, and compliance as per government processes Key Requirements: 8–15 years of experience in government sales / ad sales / media sales Strong network within State Governments, DIPRs, PSUs, or Ministries preferred Proven track record in hunting and closing high-value deals Comfortable with frequent travel and on-ground execution Understanding of DAVP/CBC empanelment and government buying processes is a plus Strong negotiation, communication, and stakeholder management skills

Gestalte die Transformation im Core Banking durch fundierte Analyse, Prozessdesign und die Übersetzung fachlicher Anforderungen in technologische Lösungen. Deine Rolle Als (Senior) Consultant – Business Analyst im Bereich Core Banking unterstützt Du zentrale Transformationsinitiativen führender Banken bei der Modernisierung von Produkten, Prozessen und Plattformen. Du arbeitest eng mit Fach- und IT-Teams zusammen, um Anforderungen zu definieren, Prozesse zu optimieren und eine erfolgreiche Umsetzung von Veränderungen im Core Banking sicherzustellen. Diese Rolle verbindet praktische Projektarbeit mit intensiver Zusammenarbeit auf Kundenseite. Deine Aufgaben Analyse und Dokumentation von Geschäftsanforderungen in Core-Banking-Bereichen wie Kunden-Onboarding, Konten, Einlagen, Kreditgeschäft, Serviceprozessen und Produktkonfiguration Erstellung von Prozessmodellen, Geschäftsregeln, User Stories und funktionalen Spezifikationen zur Unterstützung von Plattform- und Operating-Model-Transformationen Übersetzung fachlicher Anforderungen in umsetzbare Spezifikationen für Technologie-Teams sowie Begleitung der Lösungsvalidierung während der Umsetzung Zusammenarbeit mit Business-, Operations-, Architektur- und Testteams zur Unterstützung der End-to-End-Delivery in Transformationsprogrammen Mitwirkung an Workshops, Testaktivitäten, Datenmigration und Go-Live-Vorbereitungen Dein Profil Mehrjährige Erfahrung als Business Analyst im Finanzdienstleistungsumfeld mit relevanter Erfahrung im Core Banking, idealerweise in einem globalen Umfeld Fundierte Kenntnisse in einem oder mehreren Core-Banking-Bereichen wie Girokonten, Einlagen, Kreditprodukte, Produkt-Engines oder Kundenservice Erfahrung in Transformationsinitiativen mit Fokus auf Prozessneugestaltung, Plattformveränderungen oder Integration von Business und IT Fähigkeit, komplexe Anforderungen strukturiert aufzubereiten und effektiv mit Fach- und IT-Stakeholdern zusammenzuarbeiten Hohe Eigeninitiative sowie eine selbstst

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role The Product Manager will lead critical areas within self-service cloud growth, empowering self-service customers and trial users to be successful. This role specifically focuses on human user onboarding and agents onboarding, directly influencing the successful growth of Elastic Cloud. What You Will Be Doing Define the vision and roadmap for self service cloud growth, encompassing: onboarding and trial experience, product features adoption and trial activation, customer interviews and churn analysis, product engagement analytics and email nurturing. Partnering with engineering leads to prioritizing technical investments and establishing realistic delivery timelines. Collaborate with downstream Elastic solution teams (Observability, Security, Enterprise Search) to understand their specific onboarding flows and trial experience. Drive technical decision-making regarding onboarding, activation, expansion and retention of self-service customers. Interface with customers and trial users to gather feedback on trial experience. Collaborate with Sales & Marketing on competitive positioning and brand awareness. Drive native integrations with 3rd party developers platforms. What You Bring 4+ years of Product Management experience with deep technical products. Strong background and experience with Product Led Growth. Demonstrated