Operations Lead in Dublin

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? At Fin, we believe every business needs an AI Agent for their customers and an AI Agent for their team. For customer experience teams, AI Agents are moving far beyond customer communication, to doing the vast majority of complex customer operations work and moving beyond taking direction from the human team, to giving direction, coordinating and undertaking work under human supervision. We built and launched Operator this year - an internal Agent for customer operations. Operator deeply understands everything happening in a business's customer experience, finds the insights and areas for improvement, delivers recommendations, and makes the changes itself with permission. It’s a new category of Agent and is a hit with our customers. This highly strategic role owns the end to end PMM work f

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? We are looking for an experienced and ambitious Senior Sales Manager to lead our Continental Europe sales organisation. This is a critical leadership role responsible for driving revenue growth, developing high-performing sales talent, and executing our go-to-market strategy across key European markets. You will lead a team of Account Executives focused on acquiring and expanding relationships with mid-market and enterprise customers. The ideal candidate combines strong commercial leadership with operational excellence, coaching capability, and a passion for building winning sales cultures in fast-paced SaaS environments. What will I be doing? Lead, coach, and develop a team of Account Executives across Continental Europe Drive consistent pipeline generation, forecast accuracy, and revenue performance Support reps through complex commercial negotiations and multi-stakeholder sales cycles Build a culture of accountability, performance, and continuous

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? We are looking for an experienced and ambitious Senior Sales Manager to lead our Continental Europe sales organisation. This is a critical leadership role responsible for driving revenue growth, developing high-performing sales talent, and executing our go-to-market strategy across key European markets. You will lead a team of Account Executives focused on acquiring and expanding relationships with mid-market and enterprise customers. The ideal candidate combines strong commercial leadership with operational excellence, coaching capability, and a passion for building winning sales cultures in fast-paced SaaS environments. What will I be doing? Business fluency in French or German required Lead, coach, and develop a team of Account Executives across Continental Europe Drive consi

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. We're looking for an exceptional, results-driven GTM Partner Lead to manage and significantly scale our Solutions and Reseller partner ecosystem across EMEA. This is a critical, dual-focused role. You will be responsible for nurturing growth within our existing RevOps/Solutions partners and, simultaneously, establish the foundational strategy and execution for our emerging Reseller channel in the region. This is a quota carrying role and the applicant should have experience carrying a partner sales quota. Key Responsibilities Solutions Partner Management Partner Relationship Management: Own and nurture relationships with a portfolio of existing and emerging EMEA RevOps Solutions partners. Joint Business Planning: Develop and execute joint GTM (Go-to-Market) and business plans with key partners to drive sourced revenue with these partners. Enablement &

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. THE OPPORTUNITY As an Engagement Manager within Gong’s Professional Services organisation, you will lead the end-to-end delivery of Gong customer activations across our Enterprise segment. You will coordinate Consultants, Technical Architects and cross-functional teams, applying strong project management discipline to keep engagements organised, on track and focused on customer outcomes. You will own project planning, governance, scope, timelines, resources, dependencies, risks and stakeholder communications, ensuring projects are delivered on time, within scope and to a high standard. Gong Professional Services is at the forefront of AI-powered consulting and customer delivery. We use Gong, AI and automation to improve project delivery, customer outcomes and operational scale. In this role, you will apply AI in your daily workflows, continuously deve

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The payments landscape is changing rapidly, with businesses and their customers relying on a growing mix of local payment methods, cards, wallets, bank payments, buy now, pay later, and digital currencies. Stripe’s Local Payment Methods (LPM) business is one of our fastest-growing payments businesses. LPM Foundations builds and operates the core platform that enables Stripe’s Local Payment Method teams—and their first- and third-party developers—to build, integrate, and run high-quality payment methods at scale. We turn complex product integrations into reusable, self-service platform capabilities so teams can launch new LPMs faster and reduce the long-term cost of operating them. This is a payments role with a platform and AI focus. We are building the foundations, interfaces, and workflows that let product and engineering teams use AI effectively to accelerate development, improve decisions, and scale reliable payments experiences globally. What you’ll do As an Engineering Manager, you will lead the LPM Foundations team at the center of Stripe’s long-term payments growth strategy. You will translate regional and strategic priorities into a focused platform roadmap, shape technical direction with your team, and drive execution across the systems behind critical payment flows. You will be deeply involved in engineering and design, while coaching, mentoring, and creating the conditions for an effective, inclusive team. Responsibilities Set the vision an

The observability market is shifting from surfacing data to delivering answers. MongoDB is looking for a Staff Product Manager to lead that shift for database users, owning the strategy that takes customers from raw telemetry to AI-powered diagnostics and autonomous remediation, so developers can focus on building great applications instead of managing infrastructure. You will define how MongoDB turns raw telemetry into actionable intelligence, set the vision for AI-powered root cause analysis and proactive recommendations, and shape what best-in-class database observability looks like at global scale. The ideal candidate has experience shipping products that deal with data at scale, can engage deeply with senior engineering on technical architecture, and knows how to balance long-term platform investment against near-term customer value. We are looking to speak to candidates who are based in Dublin for our hybrid working model. What you'll do Define the vision, strategy, and multi-year roadmap for MongoDB observability, balancing the needs of developers, ops teams, enterprise customers, and internal engineering teams Help shape the next generation of AI-powered and agentic observability, including intelligent anomaly detection, automated root cause analysis, and proactive recommendations that help customers resolve issues before they escalate Own product strategy for experiences that span database health, performance diagnostics, alerting, log analysis, and data visualization, creating a coherent observability journey rather than a collection of disconnected tools Identify high-impact opportunities across the observability stack, from how customers monitor and understand their deployments to how MongoDB can reduce the operational burden of managing a database fleet at scale Lead customer discovery with developers, DBAs, and enterprise teams; turn qualitative and quantitative insights into clear product decisions that reduce time spent managing the database and incr

As an Enterprise Sales Engineer, you'll partner with Sales to help customers understand the value of Datadog and how it solves their most important technical and business challenges. You'll lead technical evaluations, deliver compelling demos, and guide customers through the journey from discovery to successful adoption. You'll act as a trusted advisor, bridging business goals with technical solutions, and play a key role in winning new business and expanding existing accounts. What You’ll Do: Own the sales process in partnership with Account Executives by leading and shaping the technical strategy across opportunities from PG to Closed Won Lead customer discovery to uncover technical challenges, business goals, and success criteria, then translate those needs into tailored Datadog solutions Deliver engaging product demos, technical presentations, and workshops that connect platform capabilities to customer outcomes Project manage technical evaluations (POVs) end-to-end: scoping use cases and requirements, defining success criteria, building a project plan with clear timelines, and holding all participants accountable to the process Identify and cultivate technical champions within customer accounts, empowering them to advocate for Datadog adoption and drive consensus internally Participat e actively in structured product and engineering field feedback sessions, serving as the technical voice of the customer to help shape product direction Maintain operational excellence by ensuring activity, deal progress, and customer interactions are accurately documented and up to date in related systems Collaborate cross-functionally with Product, Support, and GTM teams to address customer needs and resolve technical blockers Who You Are: 5+ years of experience in Sales Engineering, Solutions Engineering, or a technical customer-facing role within an enterprise environment Skilled at navigating multi-stakeholder environments and adapting communication style t

We are seeking a Staff engineer to design, build, and operate the internal and external Observability stack for the MongoDB platform. Tens of thousands of customers depend on our Observability stack to monitor their database clusters and to generate actionable alerts to safeguard critical workloads. This is an opportunity to join a team that is responsible for all Observability systems that support metrics, metric visualization, logs, traces, and alerts for MongoDB. We are looking for engineers with high standards, and experience in setting direction and technical leadership for large engineering teams in designing and operating complex distributed systems, with strict SLO on security, durability, availability and performance. As MongoDB Atlas and its supporting infrastructure continue to experience rapid growth, the demand for high-cardinality observability data for internal and external use cases means we need to continually innovate and scale our systems to the next level. For example, MongoDB Observability systems need to handle 10’s of billions of metrics time series, all whilst processing petabytes of logs, traces, and events. Our stack includes VictoriaMetrics, Splunk, Flink, WarpStream/Kafka, Java, Golang Fluentbit. In addition to owning critical components of our observability infrastructure, as a Staff engineer on the team, you’ll also work closely with other SWE, Product and SRE teams to promote and implement best practices in instrumenting and monitoring their services. This is a highly collaborative role, and you will get to own some of the most relied upon internal infrastructure at Mongo. Our team champions a strong culture of inclusivity, diversity, and collaboration. If you want to be a deeply technical leader on a collaborative team that applies low-level systems expertise to build the foundational infrastructure of a popular database, join us! Let’s build a faster, more reliable, and exceptionally observable database system together. W

With a strong security engineering background, you’re looking for a role that gives you the freedom to increase MongoDB’s resonance with customers by strengthening our core database products. You’re passionate about solving hard security engineering problems while putting a strong emphasis on customer experience, leveraging your own significant experience. You enjoy collaborating with different teams to innovate and implement pragmatic solutions. Who We Are The MongoDB Product Security organization is a diverse collection of individuals working together to scale MongoDB’s security, both security of the products themselves and the security features we offer to customers. The team is responsible for the MongoDB Database Server ( Community and Enterprise editions). The MongoDB Product Security organization works with software engineers to design, implement, and operate systems in a manner that protects customer data. It is a multidisciplinary team that covers product, software, cloud, infrastructure, and operational security concerns. The team does the following: Build a developer driven security program where there is tight integration with engineering artifacts, process, and tooling. Use software architecture and coding patterns to reduce the impact of security issues. Be security subject matter experts for our tech stack and products. We are looking to speak to candidates who are based in Dublin for our hybrid working model. Responsibilities You will take ownership, define strategy, and drive improvement for parts of our program such as fuzzing, threat modeling, secrets management, or container security Advocate for and lead complex security projects from inception through completion Drive architecture, patterns, and processes across Server Engineering that make security the easiest path Partner closely with engineering teams to design and implement security controls across our software and systems Research and POC new attacks against our systems. Plan and per

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Technical Account Management (TAM) team directly supports our largest and fastest-growing paid users. We provide proactive consultation, best-practice guidance, and ongoing managed services to optimize and accelerate our users' business. We pursue excellence in user service, aiming to consistently exceed expectations. What you'll do Stripe is looking for an EMEA-based leader to mentor, lead, and grow Stripes within Technical Account Management (TAM). This manager will lead an established group of high-performing Stripes working predominantly with top Platform and direct merchants across EMEA. This manager's day-to-day interactions with the team will cultivate a high-performance environment, define and implement cross-functional solutions at scale, lead through user challenges, and provide continual mentorship and feedback. In addition, this manager will work cross-functionally to drive operational programs to elevate Stripe's level of service and support through setting strategy, defining clear goals, and determining prioritization with data and user feedback. Responsibilities Partner with the TAM leadership to shape the strategy for Stripe's largest segment and most complex engagements Lead a team of technical account managers working with Stripe's largest users Partner cross-functionally with GTM, CSM, Product, Engineering, Professional Services, and Solution Architects to deliver end-to-end solutions for EMEA platforms and other segme

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Security Incident Response team is responsible for triaging and assessing the severity of incoming security alerts, responding with initial containment measures and escalating as needed to incident responders for further investigation and resolution. They analyze a variety of data sources to identify potential threats, collect requirements for operational enhancements to detection and response systems, and generally scale security processes. From external attacks to insider threats, our goal is to respond with speed and precision, remediate, and support the incident postmortem process. The team is distributed globally and regularly coordinates with stakeholders in North America, Europe, and Asia. What you’ll do You will leverage your security incident response experience to improve capabilities at Stripe. You will manage and coordinate the entire incident response process, developing and implementing incident response plans, conducting risk assessments, establishing procedures, leading workstreams, and ensuring timely and effective resolution. You will also act as incident commander, collaborating with various internal stakeholders, performing post-incident analysis and reporting, and making continuous improvements to Stripe’s security engineering and incident response function. Responsibilities Lead and coordinate security incident response activities and workstreams as the incident response manager (IRM) Analyze and inv

The Escalation Manager is a critical role within Technical Services. As a member of our global Incident and Escalation Management team, they work internally with our Engineering, Services, Sales and Product Management teams, as well as externally with customers and partners, to coordinate and drive the resolution of critical technical issues and incidents. Transparency is key and is achieved by providing timely and accurate updates to senior management regarding active escalations, as well as important detail on the status of the customer account. Individuals in this role are highly organized, proactive and professional. You are one who excels in fast-paced environments and can assess business impact, mobilize cross-functional teams, and drive technical escalations with urgency and ownership. We are looking for someone who has a customer-focused mindset with excellent communication and expectation-setting abilities. You have a technical background in Support, Services, DevOps, Systems Engineering, or Database environments, and are experienced in incident response or crisis management. You will have strong negotiation and objection-handling skills, along with the ability to deliver concise, actionable reporting for escalations and post-mortem reviews. We are looking to speak to candidates who are based in Dublin for our hybrid working model. Role summary Critical Situation Management is the defining capability of this Escalation Manager role. You will lead MongoDB’s most complex and consequential customer situations, bringing calm, disciplined Incident Command to high-pressure events where technical ambiguity, business risk, and executive scrutiny converge. You will establish command and control, mobilize the right cross-functional responders, and maintain a clear operating rhythm from situation declaration through mitigation, recovery, closure, and follow-through. At the same time, you will directly manage customer confidence and executive expectations, translating

The Incident and Escalation Management team (IEM) is part of Datadog's Global Support Engineering (GSE) organization. The purpose of IEM is to continuously improve Datadog's overall customer experience during incidents and critical moments. Datadog Global Support Engineering (GSE) is looking for experts with a background in Incident Management and Escalations handling to join our team to provide fast incident response and stakeholder ownership. In this position, you will play a role in providing communication, technical engagement and incident management for our global customers. You will also implement processes based on the lessons learned from each incident to limit further occurrence. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Drive the resolution of incidents and escalations while providing response and/or management to customers Design and implement real-time and proactive monitoring of customer's infrastructures Prioritize, manage, and own customer issues from start to finish Monitor and manage communications (sometimes public, sensitive and large scale) during incidents Collaborate with stakeholders across Datadog and its partners worldwide to enhance customer experience Lead projects to deliver operational improvements as Datadog evolves Create and review documentation as well as incident and escalation training Identify and troubleshoot recurring cloud infrastructure issues Hire and mentor stakeholders and peers in incident and escalation management Who You Are: 3+ years demonstrable Incident Manager experience (escalations is a plus) 1+ year of experience in Support, Network, Solutions Architecture, or similar IT role Bachelor’s degree in Computer Science, Information Science/Technology, Engineering or equivalent experience Fa

We’re looking for a Marketing Automation Manager to join our Marketing Tech & Automation Team. This is an individual contributor role focused on designing and building the automation, orchestration, integration, and AI-driven workflows across MongoDB’s marketing technology ecosystem. The ideal candidate will blend technical fluency with marketing automation expertise by connecting data, tools, and workflows to help marketers move faster, smarter, and with greater precision. You’ll work primarily with Workato, Claude, collaborating with the owners of platforms such as Marketo, Iterable, Splash, Intercom, Workfront, and Salesforce to optimize workflows and data processes within and across systems. A strong understanding of marketing processes, Martech, Integration & APIs, AI and automation will help you succeed in this role. We are looking to speak to candidates who are based in Dublin for our hybrid working model. Main Responsibilities: Design, build, and maintain AI driven automations and integrations across marketing technologies to streamline workflows and bring operational efficiencies Partner with multiple stakeholders including regional marketing teams, marketing operations and marketing analytics to identify automation opportunities and remove process friction Translate marketing and campaign needs into automated, scalable system solutions, using Workato and related tools Collaborate with cross-functional teams, including IT, Marketing, Marketing Analytics, Engineering, and our Marketing Ops to ensure data integrity and alignment Monitor, troubleshoot, and optimize existing integrations for reliability and performance Create and maintain documentation, including automation playbooks and best practices Act as a subject matter expert and consultant within Marketing on process design and automation strategy Support governance, compliance, and change management related to system workflows and integrations Requirements: 5+ years of experience in