At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As an Customer Success Manager, you support a portfolio of customers to ensure they onboard successfully, adopt Trustpilot effectively, and achieve measurable value from the platform. You are accountable for driving strong Business Adoption and Gross Renewal Rate (GRR) within a structured, high-volume portfolio, with Net Promoter Score (NPS) tracked as a key measure of customer experience and satisfaction. This role follows defined playbooks and processes to deliver consistent, repeatable customer success outcomes while developing your capability to manage more complex portfolios over time. What you'll be doing: Onboarding & Activation: Lead post-sale onboarding and setup, ensuring a smooth handover from New Business and a strong foundation for adoption. Adoption & Value Realization: Drive measurable Business Adoption across your customer portfolio to deliver tangible results. Retention & Churn reduction: Achieve high Gross Renewal Rate (GRR) by maintaining customer health and addressing risks proactively. Retention & Churn Reduction: Own customer health, proactively identifying risks and executing recovery actions to maintain high Gross Renewal Rates (GRR). Customer Experience & NPS: Drive customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your portfolio. Customer Issue Resolution: Act as the first line for customer issues related to onboarding, usage, or product value, escalating commercial or billing matters to the Account Manager. Customer Advocacy: Partner with Marketing to identify case study, testimonial, and reference opportunities. Voice of the Customer: Collaborate with
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Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Global Alliances and Channels team focuses on building, supporting, and going to market with professional services firms including systems integrators, consultancies, and managed services providers such as Accenture, PwC, Deloitte, Infosys, and others. In addition, the team leads the go-to-market initiatives with our strategic technology alliance partners including AWS, Salesforce, Adobe, and others. Our objective is to ensure users have access to the broadest set of solutions leveraging the Stripe platform and the deepest set of technology and industry experts, while at the same time ensuring our partners and Stripe build large, mutually beneficial businesses together. The Strategic Global Alliances (SGA) team focuses on a subset of our highest priority partnerships. These partnerships operate at global scale with Stripe and present opportunities to create significant sales pipeline, deals sold, joint solutions, and scaled delivery expertise. What you'll do You'll support the overall success of Stripe's Global Alliance with Accenture and other key GSIs in EMEA, driving joint GTM (Go-to-Market) and co-sell. You'll work alongside the Accenture Global Partner Development Manager (PDM) and other GSI PDMs to drive net new demand for the partnership in the field across key markets in EMEA. This position is focused on deepening our joint sales motion, joint solutions, and delivery capabilities. This position is fast-paced, highly visible, and
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Billing Configuration team enables extensibility of all Billing concepts and owns the core infrastructure needed to manage configuration changes over time and custom billing logic use cases. What you'll do As the engineering manager for Billing Configuration, you’ll own the operational and technical direction of the platforms that let Stripe users and internal teams model, customize, and evolve how billing works. You’ll lead the team building the foundational configuration layer for Stripe Billing, enabling flexible products, pricing, eligibility, entitlements, and billing behavior. This team enables complex custom use cases and configuration changes over time. You’ll shape the team as it expands to support increasingly sophisticated use cases, working closely with internal and external customers to build reliable, extensible systems that make Stripe Billing adaptable to the real world. Responsibilities Lead a team responsible for the core architecture needed to enable billing configuration complexity and extensibility Own the technical strategy and roadmap for billing configuration Drive operational excellence across billing infrastructure systems Hire and develop engineers as the team expands into new scope Partner with stakeholders across organizations to deliver billing solutions Work backwards from internal and external customer needs to define priorities and scope Define and uphold engineering standards across a team owning busines
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Billing Configuration team enables extensibility of all Billing concepts and owns the core infrastructure needed to manage configuration changes over time and custom billing logic use cases. What you'll do As the engineering manager for Billing Configuration, you’ll own the operational and technical direction of the platforms that let Stripe users and internal teams model, customize, and evolve how billing works. You’ll lead the team building the foundational configuration layer for Stripe Billing, enabling flexible products, pricing, eligibility, entitlements, and billing behavior. This team enables complex custom use cases and configuration changes over time. You’ll shape the team as it expands to support increasingly sophisticated use cases, working closely with internal and external customers to build reliable, extensible systems that make Stripe Billing adaptable to the real world. Responsibilities Lead a team responsible for the core architecture needed to enable billing configuration complexity and extensibility Own the technical strategy and roadmap for billing configuration Drive operational excellence across billing infrastructure systems Hire and develop engineers as the team expands into new scope Partner with stakeholders across organizations to deliver billing solutions Work backwards from internal and external customer needs to define priorities and scope Define and uphold engineering standards across a team owning busines
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Platform Sales team is a highly consultative, enterprise sales team that is responsible for some of Stripe’s largest and fastest growing partners. Stripe helps software platforms offer more value to their customers by embedding Stripe’s powerful payments technology into their solution. As a Platform Sales Manager, you will play a critical role on our go-to-market leadership bench-- leading a team of AEs to make payments-as-a-service a competitive advantage for high-growth organizations. What you’ll do Drive sales growth through successful leadership, organizational planning, customer service and outstanding execution Oversee the expansion of Stripe’s footprint with global saas platforms Make hiring decisions, honing our ideal candidate profile and onboarding strategy Create structure and focus for GTM ideas and product sales campaigns that the product team is exploring. Drive execution and measurement. Analyze results and make recommendations for action in a timely manner. Define key sales support mechanisms, processes, and programs to meet the rapid growth of the business and achieve revenue attainment and market development objectives Build a world-class organization and write the playbook for the era of monetizing payments on platform Responsibilities Lead a team of sophisticated Existing Business, Platform AEs focused on expanding our global footprint with enterprise SaaS platforms Drive deal strategy and partner across the
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the role: As a Legal Operations Manager at Replit, you will be the central point of contact for legal requests across the company and the operational backbone of our contract lifecycle. You will triage and manage incoming legal requests, own contract management end to end, and support broader corporate compliance and data privacy work. Your meticulous attention to detail and proactive approach will keep legal operations running smoothly and reduce risk across the business. Think of yourself as the air traffic controller of our legal universe — making sure every contract, request, and approval lands safely, on time, and in the right hands. Your meticulous attention to detail and proactive approach will not just keep Legal running smoothly — it will make the whole company move faster. If you love building systems, closing loops, and being the person everyone turns to when they need to get something done right, this role was made for you. What You'll Do: Legal Operations Drive the Legal team's operational strategy, understand operational challenges, identify opportunities to improve systems and workflows Implement, maintain, and optimize a best in class AI driven tech stack. Partner cross functionally with AI and GTM/marketing/partnerships teams to identify technologies, negotiate with vendors, and drive implementation. Partner closely with Finance and Legal leadership to manage budget, forecasting, accruals, and track spend Working closely with leadership, own planning cycles, OKRs, and data reporting and metrics Manage outside counsel relationships, including new engagements, billing guidelines invoicing, and e-billing. Drive outside counsel management strategy with a focus on cost discipline and operational accou
IT systems, expertise, and experience are central to Asana's mission of helping teams work together effortlessly. As an IT Technical Program Manager, you'll be a force multiplier across IT and Asana's cross-functional business partners. You will drive outcomes, programs, and operational rhythms that make IT highly effective and visible outside its own walls. IT TPM work is rarely IT-only: you'll be leading projects, programs, and processes that reach into Security, Product, Workplace, PeopleOps, Legal, and other business lines as a matter of course, not exception. You'll join the team as a TPM, reporting to the IT TPM function lead, and take ownership of a dynamic portfolio of IT programs and projects. This is a high-autonomy role for someone who wants real ownership early: you'll be trusted to run point on your portfolio while helping shape how the broader IT TPM function operates. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you'll achieve Lead high-impact, cross-functional initiatives that span organizational boundaries. From IT infrastructure and AI adoption efforts to company-wide strategic initiatives in collaboration with Security, Product, Workplace, PeopleOps, Legal, and other partners. Own your share of IT's process portfolio. You will fully own one or more highly visible IT processes and influence the development of all TPM processes. Throughout, you will maintain a focus on adaptation and continual improvement. Run point on program communications. Keep stakeholders aligned, unblock teams, and build durable partnerships within and beyond IT. Identify, manage, and mitigate risks an
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. What you'll do We are looking for a motivated and curious professional to manage a book of enterprise customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. The ideal candidate is detail-oriented and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. Responsibilities • Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe's enterprise customers • Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction • Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights • Perform business reviews to align on user priorities,
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As our Senior People Analytics Manager, you’ll partner with cross-functional teams across the organisation to define and track key metrics, analyse people and business data, and turn complex insights into clear, actionable recommendations that shape people strategies and inform investment decisions. What you’ll be doing: Manage end-to-end analytics and reporting domain delivery, covering everything from data extraction and validation to dashboard creation and insight generation. Discover and implement opportunities to automate analytical processes and minimize manual effort. Help define primary metrics for the people team and set up robust tracking mechanisms. Collaborate with cross-functional partners (such as Finance, Sales, and People) to pinpoint analytical needs, gather required data, and evaluate metric performance. Synthesize complex data analyses into compelling stories for executive and senior leaders to drive strategic decisions. Serve as a technical advisor and subject-matter expert for the people team, enhancing data literacy across the function. Conduct both ad-hoc deep-dive analyses and maintain a regular reporting cadence. Partner with the Senior Director, Reward & Analytics to enhance data tooling, warehousing, and governance. Provide backup and support to the Workforce Planning team during peak workloads or periods of leave. Who you are: Strong background in data modelling, statistical analysis, and business intelligence (BI) and dashboarding tools. Proven ability to thrive in a fast-paced, dynamic environment and manage competing priorities effectively. Exceptional communication skills, with the ability to translate complex
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The role needs to be physically based in Bangkok, Thailand. The Community you will join: The Homes team is responsible for growing Airbnb’s destination business and growing the supply ensuring we maintain a competitive portfolio of accommodation listings that meet guest expectations for value, variety, and experience. The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnb’s mission and resonate with local communities. The difference you will make: As a Senior Market Manager, you will be responsible for the Homes business growth in Vietnam, and to maintain a competitive supply. Focusing on these responsibilities, you will build Airbnb’s strong market presence by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of Homes acquisition and retention and market success, including acquisition strategy development, generating and converting supply leads, and strategic partners relationship management, as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success. A typical day: Build and manage partner relationships within Vietnam Core Host accounts, develop strong and long-lasting partnerships Prospect and onboard new, high-quality supply in your assigned geography Analyze data and utilize data-driven recommendations to ident
About the Team The Technical Success team helps OpenAI’s customers realize meaningful and sustained value from our technology. We partner with customers throughout their journey—from initial exploration and solution design to production implementation and organization-wide adoption. Applied AI Engineers serve as trusted technical partners to customer executives, engineering teams, product leaders, security organizations, and transformation teams. They combine deep technical judgment with strong customer instincts, translating frontier AI capabilities into secure, reliable systems and durable business outcomes. About the Role We are seeking a Manager to build, lead, and develop a high-performing team of Applied AI Engineers supporting our enterprise customers. You will be accountable for the technical success of a broad and strategically important customer portfolio. You will help your team identify high-value opportunities, design and deploy production-grade AI systems, navigate complex technical and organizational constraints, and expand successful implementations across workflows, teams, and business units. This role requires technical depth, people leadership, customer judgment, and operational rigor. You should be comfortable coaching engineers through architecture and evaluation decisions, engaging directly in high-stakes customer situations, and collaborating with Sales, Solutions Engineering, Product, Research, Engineering, Security, and Legal. You will also help define how we serve enterprise customers at scale by developing effective coverage models, reusable implementation patterns, technical enablement, escalation mechanisms, and systems for turning field insights into high-quality product feedback. In This Role, You Will Build, manage, and develop a high-performing team of Applied AI Engineers supporting large and complex enterprise customers. Own the quality and impact of the team’s work across solution design, implementation, production readiness, adop
About the Role We are looking for an experienced Category Lead to build, own, and scale a high-potential category from the ground up. This is a high-impact, entrepreneurial role that combines business ownership, product thinking, strategy, and execution. The role will be responsible for defining the category strategy, identifying growth opportunities, building customer-centric solutions, and driving the business towards scale and profitability. The ideal candidate will have a strong track record of owning and scaling businesses or categories, with the ability to operate across product, growth, operations, and commercial functions. What You'll Do - Own the end-to-end strategy, growth, and P&L for the category. - Define and build customer-first financing journeys where customers pay interest only on the amount utilized, enabling a flexible and efficient borrowing experience. - Develop and execute strategies to drive customer acquisition, engagement, utilization, retention, and overall category growth. - Use data, customer insights, and experimentation to continuously optimize the product and business performance. - Track and improve key metrics including portfolio growth, customer adoption, utilization, profitability, and unit economics. - Partner closely with Product, Technology, Risk, Operations, Marketing, and other cross-functional teams to execute the category strategy. - Work closely with senior leadership to identify, launch, and scale new business initiatives as part of Paytm’s new venture. - Operate with a zero-to-one mindset, taking ownership from identifying the opportunity through to building a scalable business. What We're Looking For - 10+ years of experience in Category Management, Product Management, Business Management, General Management, or a similar role. - Proven experience owning and scaling a business, category, or product with measurable impact on growth and profitability. - Strong understanding of customer journeys, marketplaces, merchant ec
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Billing Configuration team enables extensibility of all Billing concepts and owns the core infrastructure needed to manage configuration changes over time and custom billing logic use cases. What you'll do As the engineering manager for Billing Configuration, you’ll own the operational and technical direction of the platforms that let Stripe users and internal teams model, customize, and evolve how billing works. You’ll lead the team building the foundational configuration layer for Stripe Billing, enabling flexible products, pricing, eligibility, entitlements, and billing behavior. This team enables complex custom use cases and configuration changes over time. You’ll shape the team as it expands to support increasingly sophisticated use cases, working closely with internal and external customers to build reliable, extensible systems that make Stripe Billing adaptable to the real world. Responsibilities Lead a team responsible for the core architecture needed to enable billing configuration complexity and extensibility Own the technical strategy and roadmap for billing configuration Drive operational excellence across billing infrastructure systems Hire and develop engineers as the team expands into new scope Partner with stakeholders across organizations to deliver billing solutions Work backwards from internal and external customer needs to define priorities and scope Define and uphold engineering standards across a team owning busines
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Senior Product Manager, Product Platform Company Overview Okta is The World’s Identity Company. We free everyone to safely use any technology - anywhere, on any device, for any app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. Role Overview: Senior Product Manager, Product Platform This is a rare 0-to-1 opportunity to build a brand-new, high-visibility capability that touches every Okta customer: self-service visibility into subscription and license usage, delivered directly in the Admin Console. You’ll be responsible for building a modern, self-service experience that increases customer trust, unlocks new upsell and expansion motions, and sets the standard for how Okta communicates value to its largest accounts. You'll partner closely with Engineering, Field, Pricing & Packaging, and Product leadership to shape a capability with direct, measurable impact on customer retention and revenue growth. Key Responsibilities Orchestrate the long-term product vision and strategy for Okta's subscription usage and licensing visibility, ensuring the Admin Console roadmap scales with the breadth of Okta's customer base and product portfolio. Architect a self-service usage dashboard and reporting framework to ensure customers can seamlessly and securely track their
About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . Pinterest is uniquely positioned across the full consumer journey—from inspiration and discovery through consideration, planning, and action. Creators bring ideas to life, Pinners signal emerging interests and intent, and advertisers help people act on what inspires them. This role will define how Pinterest measures that flywheel, helping advertisers understand how Pinterest and its creators build awareness and drive business outcomes, while helping creators understand the value they generate and unlock new opportunities with brands. The ideal candidate is a Staff-level product leader with substantial ads measurement experience and a deep understanding of how advertisers set objectives, deploy tactics across the full funnel, and evaluate outcomes. They have worked cross-functionally with engineering, data science, research, PMM, sales, an
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