Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Specialist – Regional Customer Success Operations, Services Specialist – Regional Customer Success Operations, Services Overview Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Regional Customer Success teams play a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. As advocates for customer experience, this team is accountable for a strong onboarding experience, providing ongoing strategic support, and fostering long-term relationships. They work collaboratively with cross-functional teams to address customer needs, gather feedback on product improvements, develop tailored strategies that enhance customer satisfaction and retention, build customer advocacy to support our B2B marketing campaigns and create leads for value expansion for our Business Development teams. By focusing on proactive engagement and personalized service with our customers, the team is dedicated to driving customer value and contributing to the overall growth of the organization. About the Role Are you passionate ab
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Payments Finance And Reconciliation Manager Jobs
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Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Customer Technical Services Overview • Provides service support for businesses (B2B) and enterprises (B2E) that have product and service agreements with Mastercard • Responsible for overall satisfaction and retention of these business customers through knowledge of their core business and products • Builds long-term customer relationships and ensures timely response and resolution of issues Roles • Elevates customer experience by managing day-to-day customer support services across all service support programs for customers and strategic partners that have product and service agreements with Mastercard • Contributes to the development and maintenance of customer relationships to ensure satisfaction and retention of current customers • Partners with business partners to manage internal development and implementation of any new product or enhancement ensuring that customer 'voice' is taken into account • Leverages technical expertise and high level understanding of Mastercard products/services to guide teams on resolution efforts • Addresses and resolves to complex customer issues escalated by customer service team • Drives team performance to deliver against established Key Performance Indicators and reduce inefficiencies in customer service delivery • Assists with process impr
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Managing Consultant, Strategy & Transformation Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Managing Consultant, Strategy & Transformation Managing Consultant – Strategy & Transformation Advisors & Consulting Services Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard’s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from bankin
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Cross Border Destination Marketing, Southeast Asia Overview The Manager, Cross Border Destination Marketing, Southeast Asia is responsible for supporting the development and execution of destination marketing initiatives that drive cross-border travel, spend, and consumer engagement across key Southeast Asian markets. The role works closely with internal stakeholders and external partners to deliver integrated marketing programs that promote travel and commerce opportunities within the region. The Manager will collaborate with tourism boards, merchant partners, issuers, travel ecosystem partners, and cross-functional teams to execute marketing campaigns, strengthen partnerships, and leverage insights to optimize program performance. This role reports to the Director, Cross Border Destination Marketing or Head of Integrated Marketing and Communications, Southeast Asia. Role 1. Strategy Execution & Market Support - Support the implementation of cross-border destination marketing strategies aligned with business priorities and market opportunities. - Monitor travel, consumer, and spending trends to identify opportunities for marketing initiatives. - Contribute market insights and recommendations that support regional growth objectives. 2. Destination Marketing Campaigns<b
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Product Development - EMV and Payment Technology Overview Mastercard delivers robust, high quality, and fully approved technology products that enable issuers, acquirers, and partners to bring secure and innovative payment solutions to market. Within the Chip Engineering organization, the Product Approval Team plays a critical role in ensuring that these products—ranging from cardholder and acceptance devices to Wallet UIs, mobile applications, and back end systems—meet Mastercard standards and are delivered on time. This role provides the opportunity to work globally across a wide spectrum of products, including device-based solutions, wearables, mobile payment applications, cloud based payment systems, transit solutions, and backend services. ________________________________________ Major Responsibilities Operational Management • Lead and manage operations related to Mobile Payment Applications, Wallet UI, Wearables, and Back-End Server Approvals. • Ensure full compliance with Mastercard testing, branding, approval processes, and operational rules. • Oversee the execution of global approval processes and associated requirements for: o Wallet UI and Wearables o Merchant Presented QR (MPQR) o Cloud-Based Payments (MCBP) o Token Service Providers (TSP) o Trusted Service Mana
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Product Management, Product Resilience Mastercard Move is empowering next generation of payments between people and businesses, whether money is moving domestically or across borders, by delivering the ability to pay and get paid with choice, transparency and flexibility. Cross-border Services is within the Mastercard Move product portfolio, focusing on delivering fast, transparent and seamless solutions and value-added services for customers to make payments to the world through one integration. As part of scaling our business, we look towards customer success to drive higher volume and promote stickiness. For most of these situations, we need a seasoned product manager with the ability to use cross-border payments subject matter expertise, functional knowledge, technical nous and broader end-to-end view of the deployed solution that may or may not be customized by our customer during implementation. Issue logging/tracking and developing solutions to overcome frictional elements that are raised by our clients in a timely manner is extremely relevant. As Manager, Product Manager for Cross Border Services, you will be responsible to work with implementation/solution architects, customer configuration teams, network product managers, operational and customer support teams, technical product m
Job Title :- Sales Professional Location :- Goregaon East Job Type :- Full Time Salary :- 15000 - 20000 Experience:- 1-2 years Education :- B.Com, B.Pharm, B.Sc We are looking for a Sales Professional in a pharma company who supports the sales force by processing orders, managing field force documentation, preparing MIS sales reports, and tracking inventory . They act as a liaison between sales, manufacturing / supply chain, and customers to ensure smooth order execution . Job Responsibilities :- 1.) Providing support to the sales team for proposal building 2.) Cold calling prospective clients to initiate sales opportunities 3.) Handling the quotations proposals, and payments 4.) Handling customer queries as per the product information required, submitting quotations & follow ups 5.) Co-ordination with field engineers and customers Skills & Software Knowledge :- 1.) Freshers or Experienced both are welcome 2.) Good written and verbal communication skills 3.) Strong organizational skills with the ability to prioritize work 4.) Sound knowledge of ERP software & Excel
We are looking for a Sales Administrator in a pharma company who supports the sales force by processing orders, managing field force documentation, preparing MIS sales reports, and tracking inventory . They act as a liaison between sales, manufacturing / supply chain, and customers to ensure smooth order execution . Key Responsibilities :- 1.) Providing support to the sales team for proposal building 2.) Cold calling prospective clients to initiate sales opportunities 3.) Handling the quotations proposals, and payments 4.) Handling customer queries as per the product information required, submitting quotations & follow ups 5.) Co-ordination with field engineers and customers Skills & Software Knowledge :- 1.) Freshers or Experienced both are welcome 2.) Good written and verbal communication skills 3.) Strong organizational skills with the ability to multi - task 4.) Good time management skills and the ability to prioritize work 5.) Sound knowledge of ERP software & Excel Job Title :- Sales Admininstrator Location :- Goregaon East Job Type :- Full Time Experience :- 1-2 years Education :- B.Com, B.Pharm, B.Sc
We are looking for a Junior Inside Sales Co-Ordinator in a pharma company who supports sales force by processing orders, managing field force documentation, preparing MIS sales reports, and tracking inventory . They act as a liaison between sales, manufacturing / supply chain, and customers to ensure smooth order execution . Key Responsibilities :- 1.) Providing support to the sales team for proposal building 2.) Cold calling prospective clients to initiate sales opportunities 3.) Handling the quotations proposals, and payments 4.) Handling customer queries as per the product information required, submitting quotations & follow ups 5.) Co-ordination with field engineers and customers Skills & Software Knowledge:- 1.)Freshers or Experienced both are welcome 2.)Good written and verbal communication skills 3.)Strong organizational skills and the ability to prioritize work 4.) Sound knowledge of ERP software & Excel Job Title :- Junior Inside Sales Co-Ordinator Location :- Goregaon East Job Type :- Full Time Salary :- 15000 - 22000 Experience :- 1-2 years
We are looking for a Sales Support Co-Ordinator in a pharma company who supports the sales force by processing orders, managing field force documentation, preparing MIS sales reports, and tracking inventory . They act as a liaison between sales, manufacturing / supply chain, and customers to ensure smooth order execution . Key Responsibilities :- 1.) Providing support to the sales team for proposal building 2.) Cold calling prospective clients to initiate sales opportunities 3.) Handling the quotations proposals, and payments 4.) Handling customer queries as per the product information required, submitting quotations & follow ups 5.) Co-ordination with field engineers and customers Skills & Software Knowledge :- 1.) Freshers or Experienced both are welcome 2.) Good written and verbal communication skills 3.) Strong organizational skills with the ability to multi - task 4.) Good time management skils and the ability to prioritize work 5.) Sound knowledge of ERP software & Excel Job Title :- Sales Support Co-Ordinator Location :- Goregaon East Job Type :- Full Time Salary :- 15000 - 22000 Experience :- 1-2 years
We are looking for a Inside Sales Co-Ordinator in a pharma company who supports the sales force by processing orders, managing field force documentation, preparing MIS sales reports, and tracking inventory . They act as a liaison between sales, manufacturing / supply chain, and customers to ensure smooth order execution . Key Responsibilities :- 1.) Providing support to the sales team for proposal building 2.) Cold calling prospective clients to initiate sales opportunities 3.) Handling the quotations proposals, and payments 4.) Handling customer queries as per the product information required, submitting quotations & follow ups 5.) Co-ordination with field engineers and customers Skills & Software knowledge :- 1.)Freshers or Experienced both are welcome 2.)Good written and verbal communication skills 3.)Strong organizational skills and the ability to multi - task 4.)Good time management skills and the ability to prioritize work 5.)Sound knowledge of ERP software & Excel
Experience: 4-5 Years Salary: 35,000 40,000 per month Employment Type: Full-time Location: Delhi, India Key Responsibilities Labour Law Compliance Ensure timely and accurate compliance under applicable labour laws, including PF, ESI, Minimum Wages, Bonus, Gratuity, CLRA, Shops & Establishment, Factory Act and other applicable laws. Compliance Monitoring Monitor client-wise compliance status, identify gaps and ensure timely closure of pending compliances. Registers & Records Ensure proper maintenance and verification of statutory registers, records, notices and documents. Contract Labour Compliance Monitor contractor registrations, licences, wage payments, attendance, statutory contributions and other contractor compliances. Compliance Visits & Audits Conduct compliance visits/audits, identify non-compliances and provide corrective action recommendations. Statutory Returns & Filings Ensure timely preparation and filing of applicable statutory returns, forms, challans and other submissions. Risk Identification Proactively identify potential labour law risks and escalate critical non-compliances for timely corrective action. Key Skills Labour Law Compliance Statutory Compliance PF & ESI Compliance Minimum Wages Compliance Bonus & Gratuity Compliance CLRA Compliance Shops & Establishment Act Compliance Factories Act Compliance Contract Labour Compliance Contractor Compliance Management Statutory Registers & Records Statutory Returns & Filings Compliance Audits & Inspections Compliance Monitoring Compliance Gap Analysis Risk Identification & Assessment Non-Compliance Identification Corrective Action & Closure Statutory Documentation Challan & Form Verification Wage & Attendance Compliance Labour Compliance Reporting Client Compliance Management Compliance Visit & Audit Coordination Record Verification & Documentation Regulatory Research MIS & Compliance Reporting Excel / MS Office Attention to Detail Analytical & Problem-Solving Skills
customer care representative (CSR) is a professional who acts as the primary point of contact between a company and its customers. They are responsible for ensuring customer satisfaction by addressing issues, responding to inquiries, and providing information about the company's products and services. CSRs can work in many industries, including retail, insurance, tech, and education. Their responsibilities may include: Answering customer questions Helping customers compare products and services Resolving customer complaints Taking orders or processing payments Making changes to customer accounts Handling returns and exchanges Addressing billing concerns Keeping records of customer interactions CSRs can communicate with customers in person, by phone, or by computer via chat or email. They often act as product experts, and may be able to demonstrate how to use a product or perform basic troubleshooting. When choosing a CSR, it's important to consider the specific needs of the business. For example, a business that handles a lot of technical inquiries might need a CSR with strong technical skills. customer service representative is an individual who interacts with customers on behalf of a company or organization in order to provide help in resolving any issues or inquiries they may have
Telecalling is the practice of making phone calls to potential or existing customers to generate sales or leads, or to provide customer service. Telecallers are representatives of a company who communicate with customers on behalf of the business. Telecalling is an important part of many businesses and can be used for a variety of purposes, including: Sales and marketing: Telecallers can promote products or services, qualify leads, and conduct market research Customer service: Telecallers can provide support to customers, answer questions, and handle returns and exchanges Lead generation: Telecallers can generate leads for sales or close sales Appointment setting: Telecallers can set appointments for customers Collections: Telecallers can collect payments from customers Telecallers should have excellent verbal communication and persuasion skills, and be able to represent the company accurately. They may also need to perform paperwork or documentation based on their conversations with customers. Telecalling software can help businesses manage their calling operations and improve the customer support process. Some tools and technologies used in telecalling software include omnichannel support technology, predictive dialing, and cloud call center technology.
call center executive, also known as a call center representative or contact center agent, is a customer service professional who interacts with customers to help solve issues and provide information: Responsibilities Answer incoming calls, handle customer inquiries, and provide customer service support. They may also process payments, assist with orders, and address complaints. Skills Call center executives should have excellent communication and listening skills, and be able to analyze and solve customer problems. They should also be able to relate to customers from a variety of cultural backgrounds. Qualifications A high school diploma is usually required, and specific training may be an advantage. Other qualifications include attention to detail, time management, and a team player attitude.
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