People Operations Jobs

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Team You Will Join The CEO Comms team is responsible for shaping the internal programs, experiences, and communications that define the company's identity, inside and out. From press events to executive dinners to the objects people hold in their hands, we design experiences and moments that make Airbnb, Airbnb. The Difference You Will Make We're looking for a Creative Producer, Experiential who is equally at home writing a creative brief and building a production timeline. You'll support major initiatives the team leads and own projects end-to-end — from concept through run of show — across a portfolio of high-visibility events, physical goods, and communications for Airbnb's employees and senior leadership. You can concept a themed experience in the morning and finalize a vendor SOW in the afternoon — and you hold a high bar for quality across both. A Typical Day Own production for events, physical goods, and digital assets: timelines, budgets, vendor contracts, SOWs, and purchase orders Support and develop creative briefs and concepts for company cultural programs — from the initial idea through final execution Produce experiential programming — events, special guests, activations — for internal and external audiences Create communications assets: promotional materials, pre-show content, post-event recaps, and engagement campaigns Build and manage Run of Show documents; coordinate event staffing, AV teams, and production partners Work closely with teams across the company to bring projects to life Bring a high bar to everything — the big moments and the small details Your Expertise 8+ years in a hy

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. To applicants: This is a Senior Level Individual Contributor position, not a people manager, but will need to manage the external agencies across APAC countries. The Community You Will Join: The Senior Brand Strategy Lead, APAC will report to the Senior Brand Strategy Lead, International , and will be the strategic backbone for how Airbnb's brand shows up across one of the world's most culturally diverse and commercially important regions. Spanning India, Australia, Korea, China, and Japan, this role sits at the intersection of global brand ambition and deep local cultural intelligence - translating Airbnb's global brand platform strategy into market-resonant narratives that feel native, not imported. They will work in close partnership with Senior Marketing Leads and APAC Marketing Director across each APAC market, the Global Brand Strategy team, Consumer Insights, Creative, and Media to ensure every brief is genuinely rooted in local truth. The Difference You Will Make: The ideal candidate has lived and worked across multiple APAC markets - not just studied them. They understand that what moves a consumer in Tokyo is structurally different from what resonates in Mumbai or Seoul, and they bring that fluency to every brief they touch. They are culturally rigorous but commercially minded, equally at home in a strategic framework and a creative review. They are a trusted partner to country marketing leads, someone who makes the work better - and makes the process feel easier. They are not a regional proxy for global thinking. They are an advocate for what APAC needs, and a bridge that makes gl

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb is redefining the world's approach to accommodation and travel. We are creating highly local, personal and authentic experiences for our host and guest community around the world. Our platform connects millions of people a year and furthers our mission to create a world where anyone can belong anywhere. To power the global Airbnb community, we are building a world-class payments platform - one that currently supports 191 countries, 63 currencies, connects dozens of payment providers and banks, and processes billions of dollars per year for all of Airbnb’s business units. As the platform grows, we’ll be adding new payment partners, establishing licensed payments companies around the world, and building innovative payment experiences and financial products for our guests and hosts. Our goal? To create a future where transparent, simple, and familiar payment solutions can empower people, entrepreneurs and communities on our global marketplace. The Difference You Will Make: Airbnb is seeking an experienced and strategic Payment Partnerships Manager to drive the vision, execution, and ongoing performance of our partner network supporting how we pay out to our global host community across 200+ markets. Reporting to the Head of Payment Partnerships, this role is pivotal in managing the partnerships that ensure our hosts are paid reliably, efficiently, compliantly and in alignment with our growth and platform goals. You will lead business development, deal negotiation, and strategic relationship management for a portfolio of high-value payment partners. With a focus on impact a

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb's mission is to create a world where people can Belong Anywhere. As we grow to achieve that mission, we're looking to add a technical, hands-on, and mission-driven Senior Manager of Technical Program Management (TPM) for the Infrastructure team to lead AI Platforms initiatives spanning Search Relevance, Machine Learning Infrastructure (MLI), and Search Knowledge Infrastructure (SKI). This person will partner with our engineering & product teams to build/enhance data-driven decision making across multiple areas in Airbnb. They will partner closely with senior ICs and engineering directors across Airbnb on processes, strategy and execution. In this role, you will collaborate closely with the Machine Learning (ML) engineers, infrastructure engineers and product managers from across Airbnb to develop holistic solutions that ensure a vibrant and equitable marketplace. The Search Relevance, Machine Learning Infrastructure (MLI), and Search Knowledge Infrastructure (SKI) teams power the ranking, recommendations, model infrastructure, and search intelligence capabilities that make up a core part of Airbnb's AI Platforms, including: Search Ranking for Stays, Experiences, and Services, Home Page Recommendations, Search Bar AutoSuggest and Autocomplete, Marketing Technology, and the ML infrastructure and platform capabilities that support them. The team also creates the fabric for personalization and the underlying model infrastructure, used both on and off platform for Airbnb. We collaborate with many teams including Search Infrastructure, Guest and Host Experiences, MD

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: At Airbnb, if there’s anything related to money, it comes to the Payments team. We are building a world-class payments and commerce organization - one that currently supports 191+ countries, 70 currencies, connects dozens of payment providers and banks, processes multiple billions of dollars, and empowers more people to participate in our global marketplace. We’re looking for people who know and use Airbnb and believe in what we’re trying to accomplish. Airbnb is a marketplace that connects guests and hosts, and Payments is central to creating the trust that makes every transaction possible. The Platform team plays the role of conductor, bringing together engineers, designers, and data scientists to build great product experiences. Our Payments Platform Managers own outcomes across foundation, growth, and empowerment, setting the vision and strategy, defining the roadmap, and driving execution. The Difference You Will Make: Latin America is one of the fastest-growing and most strategically important payments regions for Airbnb. Winning here means navigating complex, market-specific regulation, deep local payment ecosystems, and fast-moving compliance requirements across Brazil, Mexico, and the broader region — while unlocking meaningful growth through local payment methods, checkout optimization, and installments. We're hiring a Product Manager to own this regional payments portfolio end to end and serve as the product leader for one of Payments' highest-impact areas. A Typical Day: Own the product vision, strategy, and roadmap for regional payments across Brazil, Mexico

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb’s mission is to create a world where people can Belong Anywhere. As we work to achieve that mission, we’re building world-class learning experiences for our technical teams. We’re looking for an exceptional and creative individual inspired to deliver innovative learning experiences that have tremendous organizational impact. The Difference You Will Make: The Staff Program Manager, Technical Education will play a key role in executing various technical learning programs including our Engineering Education programs that currently focus on AI Education, and other engineering and data education programming. Our focus is on impact and experimentation, creating world-class programs that enable technical excellence. We’re employing best practices from learning science and using measurement to iterate on learning experiences. The ideal candidate is confident in their ability to develop scalable learning experiences that drive overall growth and development for our technical audience. We are looking for someone who has the ability to synthesize a range of concepts into unified experiences, stay up to date in a rapidly shifting technical ecosystem, establish systems and processes, and deliver top notch program management. A Typical Day: Collaborate on and develop program strategy for various technical programs, including AI Enablement, AI Education, Machine Learning Education, Data Education, Engineering Education with internal SMEs and other Technical Learning & Development team members Design, create content, and project manage in-person and virtual technical learning

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: At Airbnb, if there’s anything related to money, it comes to the Payments team. We are building a world-class payments and commerce organization - one that currently supports 191+ countries, 70 currencies, connects dozens of payment providers and banks, processes multiple billions of dollars, and empowers more people to participate in our global marketplace. We’re looking for people who know and use Airbnb and believe in what we’re trying to accomplish. Airbnb is a marketplace that connects guests and hosts, and Payments is central to creating the trust that makes every transaction possible. The Platform team plays the role of conductor, bringing together engineers, designers, and data scientists to build great product experiences. Our Payments Platform Managers own outcomes across foundation, growth, and empowerment, setting the vision and strategy, defining the roadmap, and driving execution. The Difference You Will Make: Latin America is one of the fastest-growing and most strategically important payments regions for Airbnb. Winning here means navigating complex, market-specific regulation, deep local payment ecosystems, and fast-moving compliance requirements across Brazil, Mexico, and the broader region — while unlocking meaningful growth through local payment methods, checkout optimization, and installments. We're hiring a Product Manager to own this regional payments portfolio end to end and serve as the product leader for one of Payments' highest-impact areas. A Typical Day: Own the product vision, strategy, and roadmap for regional payments across Brazil, Mexico

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. About Airbnb: ​Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 85,000 cities and over 191 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people. What you’ll do Understanding of workforce metrics (SLA, shrinkage, occupancy, adherence, AHT, etc.) with an ability to incorporate insights into planning Deep execution on Queue management, while effectively communicating strategies, processes across Broader Airbnb team and our Outsourced Partners Strong skills in information gathering, data collection with analysis, and reporting SLA performance to broader domains Performance reporting with strong footprint of WFM metrics, RCA with supported narratives using trends and current performance Support site-level resources with real-time management of schedule adherence and analyze performance data to identify opportunities to operate more effectively and efficiently Communicate clearly and empathetically around strategies and business needs; build trust and transparency Self-starter/Teamwork abilities: Workforce analyst must be able to work independently as well as function effectively as a member of a team Ability to handle dynamic situations: They require the ability to work effectively in a fast-p

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games. We're looking for someone who gets excited about building data infrastructure at massive scale and cares deeply about the gaming communities we serve. Someone with passion for building lovable products for Discord users and Discord engineers. We're building the next generation Data Platform that powers decisions for one of the most vibrant platforms in the world. If you're the kind of Staff Engineer who sees ambiguity as an invitation — who builds systems that make whole teams faster, shapes technical strategy across the org, and wants your decisions to directly impact millions of gamers worldwide — we want to talk to you. To learn more about Discord's Data Platform, read our engineering blog, including how we built our modern data stack leveraging open-source tools! This position is based in our San Francisco office. What You'll Be Doing Own the technical direction of major Data Platform initiatives like GRC, scaling, or stream processing, from problem to production system and post-launch health Be a force multiplier: build reusable primitives, unblock teammates, and raise the quality bar across the team Stay a top code contributor. You write real production code while helping others reach the same bar Partner with XFN stakeholders to translate business problems into clear technical strategy Champion debate, decide, and commit and 80/20 thinking to drive robust technical solutions supporting multiple team What you should have 7+ years of software engineering experience with a track record of driving large, ambiguous technical initiatives end-to-end Expertise in distributed systems and data infrastructu

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games. Our mission on the Developer Platform Team is to help game studios succeed by creating meaningful experiences for players. As a B2B2C team, we serve two key audiences. For game studios, we build smart integrations and intuitive tools that make it easy for developers and community managers to connect with players and bring the best of Discord into their games. For players, we enhance on-platform experiences that deepen their connection to the games they love—and make it easier to build lasting friendships through play. You’ll work on everything from the tools studios use to integrate with Discord to the player-facing experiences those integrations enable. For example, you might design in-game ways to invite Discord friends to play, onboarding flows for studios, or new ways to bring game moments and achievements onto Discord to spark social connection. Your work will span surfaces like the developer portal, dashboards, self-serve tools, in-game overlays, and the Discord client itself—where players discover games, make new friends, and play together. As a product designer, you’ll work across the full product development cycle—from early exploration through to launch and iteration. You’ll bring a thoughtful mix of user empathy, systems thinking, and visual craft to solve meaningful problems for developers and players alike. If you’re energized by complex challenges, passionate about games and community, and excited to help shape how studios partner with Discord, we’d love to hear from you. What You'll Be Doing You will embed within a product squad and partner with engineers, product managers, researchers, a

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games. We are looking for a Senior Software Engineer specializing in Machine Learning to join our Revenue ML team at Discord. This team partners with our revenue product groups, focusing on both consumer revenue and our emerging Ads initiative. This role will specifically contribute to our Ads ML efforts, helping to build and scale ML capabilities in areas such as ads measurement, targeting, and delivery ranking. As part of this team, you will play a critical role in developing foundational ML models that enhance ad relevance, optimize performance, and drive revenue. This is a unique opportunity to work on an early-stage Ads ML platform and have a direct impact on the business's success. Our tech stack includes Python, ML frameworks like PyTorch and TensorFlow, large-scale data infrastructure, and real-time ad-serving technologies. What You'll Be Doing: Design, develop, and deploy machine learning models for ads targeting and ranking. Develop sophisticated ML solutions such as identity graph to enhance ad targeting. Build and optimize ad ranking models to serve the most effective ads based on campaign objectives (e.g., app installs, link click). Improve ads targeting and ranking by leveraging both on-platform and off-platform signals. Collaborate cross-functionally with product, engineering, and business teams to define and execute on the Ads ML roadmap. Scale our ML infrastructure to support an increasing number of concurrent ad campaigns while ensuring low-latency decision-making. Drive research and implementation of state-of-the-art ML techniques in the field of online advertising. What You Should Have: 5+

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games. Discord's Experimentation Platform puts data at the heart of the company's decision-making and growth - we run hundreds of experiments at any given time, and those results turn directly into business decisions across Discord. As a Staff Data Scientist on this team, you will ensure that the statistical underpinnings of our experiments are sound, that experimenters are able to design experiments with high rigor, and that Discord makes the best business decisions on the basis of these experiments. We are a small and quickly growing team; you will be presented with significant leadership opportunities as we evolve. Our team directly impacts the strategy and roadmaps that improve Discord for its more than 90M daily active users! If helping make Discord an even better place to hang out with your friends sounds like an exciting challenge - we'd love to chat with you! What you will be doing Formulate the vision and set the roadmap for the future of the Experimentation Platform, in partnership with engineering, product, and data science stakeholders. Provide statistical expertise, ensuring that experimentation methodologies and frameworks are sound and aligned with best practices in causal inference and experimental design. Partner closely with engineering and product to improve the reliability, scalability, and adoption of experimentation across Discord - including modern AI/LLM tooling where it can accelerate rigor and speed. Lead initiatives to educate and train cross-functional teams - including workshops, training sessions, and educational materials - on experimentation design, statistical methodology

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games. Every day, millions of gamers gather on Discord to hang out, strategize their next raid, celebrate tournament victories, and build communities around the games they love. Behind every voice channel, every streamer Go Live, every Quest completed, there's data, petabytes of it, telling the story of how people connect through gaming. We're looking for someone who gets excited about building data infrastructure at massive scale and cares deeply about the gaming communities we serve. Someone with passion for building lovable products for Discord users and Discord engineers. We’re building the next generation Data Platform that powers decisions for one of the most vibrant platforms in the world. If you're the kind of Software Engineer who lights up when talking about distributed systems, cares deeply about user privacy, grounding decisions in data, and wants your work to directly impact millions of gamers worldwide, we want to talk to you. To learn more about Discord’s Data Platform, read our engineering blog, including how we built our modern data stack leveraging open-source tools! What You'll Be Doing Build and maintain data infrastructure processing petabytes of data across millions of users Write clean, well-tested code for data ingestion, transformation, and serving systems Own projects end-to-end. From design through deployment and production support Collaborate with data scientists, engineers, and product teams to deliver solutions that power Discord's insights Apply 80/20 thinking to challenge requirements, cut unnecessary complexity, and deliver the optimal solution

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games. Discord launched its Social Commerce team in August 2025 and by the end of the year, we shipped an MVP which was extremely successful. In 2026 we’ve been scaling to more games, adding more features, and extending capabilities. Discord Social Commerce lets players find, buy, and gift in-game digital goods from chat, friends' Wishlists, within official game communities on Discord. The idea is to bring commerce natively into the social spaces where players already hang out, rather than routing them to external storefronts. How its done? Developers integrate through the Discord Social SDK, which includes social layer integration and account linking capabilities. Once connected, players can browse and buy brand-specific gaming skins, costumes, emotes, emojis and more, with the option to gift each other items via Discord DMs, or purchase items in-game through Discord's account-linking system. What You’ll Be Doing Building cross-platform purchase flows, social gifting experiences, and commerce surfaces that meet users where they already are — in voice, in chat, on mobile. Collaborating with the other engineers on your team to write, review, and ship elegant and scalable code. You take pride in the fact that your code will be used by millions and millions of people! Leading projects through the whole life cycle: scoping, designing, building, shipping, and iterating based on experiment results. Working directly with game studio partners to understand their needs, answer technical questions, and improve the tools we build for them. Collaborating closely with product, design, and game developers to cut through amb

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games. We’re looking for a Staff Software Engineer to join our Safety Processing team. This team plays a crucial role in ensuring trust and safety across Discord, processing signals from user reports and automated systems to identify and remove harmful or illegal content from our platform. You’ll lead backend projects, provide architectural guidance, and help build scalable systems that protect our users. Your work will directly impact the safety of our platform and help make Discord a place where everyone can belong. To learn more about Discord Engineering, take a look at our engineering blog. What You'll Be Doing: Lead, design, and build scalable backend systems for processing safety-related signals, primarily using Python Guide and mentor the team through architectural and system design challenges, ensuring long-term scalability as Discord continues to grow Collaborate with cross-functional teams to build tools for content moderation and related compliance efforts. This includes in house solutions and vendors Implement and enhance ML/AI models and automation to improve efficiency in content moderation and decision-making processes Build solutions with an adversarial mindset, anticipating and addressing safety challenges such as malicious behavior and illegal content on the platform Drive workstreams and provide leadership to the team, mobilizing others to accomplish projects and deliver impactful outcomes What We Look For: Python Expertise : Extensive experience developing and maintaining backend systems using Python Architectural Leadership : Strong system design and architecture skills with the ability to