Platform Support Engineer Jobs

As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers, from the world’s most innovative startups to the largest enterprises. Through deep technical expertise, relentless problem-solving, and exceptional customer engagement, we educate, guide, and troubleshoot, delivering high-impact solutions that shape the customer experience. Whether through hands-on technical call, in-depth fact findings meeting, or complex investigations, we set the gold standard for technical excellence and customer advocacy. As part of our TEE team, you’ll tackle the most challenging technical problems, collaborate directly with Engineering and Product to refine and evolve our platform, and mentor teams worldwide, elevating the technical bar at every level. As part of the Technical Escalation Engineering (TEE) team, you’ll operate at the heart of Datadog’s ecosystem, working at the intersection of Technical Solutions, Engineering, Product, and our Customers. Every challenge you take on will directly impact the performance, scalability, and success of both our clients and our platform. You’ll be in an environment that moves fast, challenges you daily, and rewards curiosity, ownership, and technical excellence. This is your chance to shape the future of observability and security, driving innovation, mentoring teams, and influencing product direction while witnessing your expertise make an immediate and lasting impact. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Become the expert on usage metering, revenue-impacting behavior, and Cloud Cost Management within Technical Solutions, helping customers optimize usage and control spend across all Datado

As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers, from the world’s most innovative startups to the largest enterprises. Through deep technical expertise, relentless problem-solving, and exceptional customer engagement, we educate, guide, and troubleshoot, delivering high-impact solutions that shape the customer experience. Whether through hands-on technical call, in-depth fact findings meeting, or complex investigations, we set the gold standard for technical excellence and customer advocacy. As part of our TEE team, you’ll tackle the most challenging technical problems, collaborate directly with Engineering and Product to refine and evolve our platform, and mentor teams worldwide, elevating the technical bar at every level. As part of the Technical Escalation Engineering (TEE) team, you’ll operate at the heart of Datadog’s ecosystem, working at the intersection of Technical Solutions, Engineering, Product, and our Customers. Every challenge you take on will directly impact the performance, scalability, and success of both our clients and our platform. You’ll be in an environment that moves fast, challenges you daily, and rewards curiosity, ownership, and technical excellence. This is your chance to shape the future of observability and security, driving innovation, mentoring teams, and influencing product direction while witnessing your expertise make an immediate and lasting impact. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Develop deep technical expertise and continuously learn as the product evolves. Investigate complex escalations, lead high-stakes technical calls, and drive solutions for our most critic

As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers, from the world’s most innovative startups to the largest enterprises. Through deep technical expertise, relentless problem-solving, and exceptional customer engagement, we educate, guide, and troubleshoot, delivering high-impact solutions that shape the customer experience. Whether through hands-on technical call, in-depth fact findings meeting, or complex investigations, we set the gold standard for technical excellence and customer advocacy. As part of our TEE team, you’ll tackle the most challenging technical problems, collaborate directly with Engineering and Product to refine and evolve our platform, and mentor teams worldwide, elevating the technical bar at every level. As part of the Technical Escalation Engineering (TEE) team, you’ll operate at the heart of Datadog’s ecosystem, working at the intersection of Technical Solutions, Engineering, Product, and our Customers. Every challenge you take on will directly impact the performance, scalability, and success of both our clients and our platform. You’ll be in an environment that moves fast, challenges you daily, and rewards curiosity, ownership, and technical excellence. This is your chance to shape the future of observability and security, driving innovation, mentoring teams, and influencing product direction while witnessing your expertise make an immediate and lasting impact. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Develop deep technical expertise and continuously learn as the product evolves. Investigate complex escalations, lead high-stakes technical calls, and drive solutions for our most critic

As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers, from the world’s most innovative startups to the largest enterprises. Through deep technical expertise, relentless problem-solving, and exceptional customer engagement, we educate, guide, and troubleshoot, delivering high-impact solutions that shape the customer experience. Whether through hands-on technical call, in-depth fact findings meeting, or complex investigations, we set the gold standard for technical excellence and customer advocacy. As part of our TEE team, you’ll tackle the most challenging technical problems, collaborate directly with Engineering and Product to refine and evolve our platform, and mentor teams worldwide, elevating the technical bar at every level. As part of the Technical Escalation Engineering (TEE) team, you’ll operate at the heart of Datadog’s ecosystem, working at the intersection of Technical Solutions, Engineering, Product, and our Customers. Every challenge you take on will directly impact the performance, scalability, and success of both our clients and our platform. You’ll be in an environment that moves fast, challenges you daily, and rewards curiosity, ownership, and technical excellence. This is your chance to shape the future of observability and security, driving innovation, mentoring teams, and influencing product direction while witnessing your expertise make an immediate and lasting impact. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Become the expert on usage metering, revenue-impacting behavior, and Cloud Cost Management within Technical Solutions, helping customers optimize usage and control spend across all Datadog product line

The Team As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers, from the world’s most innovative startups to the largest enterprises. Through deep technical expertise, relentless problem-solving, and exceptional customer engagement, we educate, guide, and troubleshoot, delivering high-impact solutions that shape the customer experience. Whether through hands-on technical call, in-depth fact findings meeting, or complex investigations, we set the gold standard for technical excellence and customer advocacy. As part of our TEE team, you’ll tackle the most challenging technical problems, collaborate directly with Engineering and Product to refine and evolve our platform, and mentor teams worldwide, elevating the technical bar at every level. Role Summary As part of the Technical Escalation Engineering (TEE) team, you’ll operate at the heart of Datadog’s ecosystem, working at the intersection of Technical Solutions, Engineering, Product, and our Customers. Every challenge you take on will directly impact the performance, scalability, and success of both our clients and our platform. You’ll be in an environment that moves fast, challenges you daily, and rewards curiosity, ownership, and technical excellence. This is your chance to shape the future of observability and security, driving innovation, mentoring teams, and influencing product direction while witnessing your expertise make an immediate and lasting impact. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Develop deep technical expertise and continuously learn as the product evolves. Investigate complex escalations, lead high-stakes technical calls, and drive solutio

As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers, from the world’s most innovative startups to the largest enterprises. Through deep technical expertise, relentless problem-solving, and exceptional customer engagement, we educate, guide, and troubleshoot, delivering high-impact solutions that shape the customer experience. Whether through hands-on technical call, in-depth fact findings meeting, or complex investigations, we set the gold standard for technical excellence and customer advocacy. As part of our TEE team, you’ll tackle the most challenging technical problems, collaborate directly with Engineering and Product to refine and evolve our platform, and mentor teams worldwide, elevating the technical bar at every level. As part of the Technical Escalation Engineering (TEE) team, you’ll operate at the heart of Datadog’s ecosystem, working at the intersection of Technical Solutions, Engineering, Product, and our Customers. Every challenge you take on will directly impact the performance, scalability, and success of both our clients and our platform. You’ll be in an environment that moves fast, challenges you daily, and rewards curiosity, ownership, and technical excellence. This is your chance to shape the future of observability and security, driving innovation, mentoring teams, and influencing product direction while witnessing your expertise make an immediate and lasting impact. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Become the expert on usage metering, revenue-impacting behavior, and Cloud Cost Management within Technical Solutions, helping customers optimize usage and control spend across all Datadog product line

The Team As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers, from the world’s most innovative startups to the largest enterprises. Through deep technical expertise, relentless problem-solving, and exceptional customer engagement, we educate, guide, and troubleshoot, delivering high-impact solutions that shape the customer experience. Whether through hands-on technical call, in-depth fact findings meeting, or complex investigations, we set the gold standard for technical excellence and customer advocacy. As part of our TEE team, you’ll tackle the most challenging technical problems, collaborate directly with Engineering and Product to refine and evolve our platform, and mentor teams worldwide, elevating the technical bar at every level. Role Summary As part of the Technical Escalation Engineering (TEE) team, you’ll operate at the heart of Datadog’s ecosystem, working at the intersection of Technical Solutions, Engineering, Product, and our Customers. Every challenge you take on will directly impact the performance, scalability, and success of both our clients and our platform. You’ll be in an environment that moves fast, challenges you daily, and rewards curiosity, ownership, and technical excellence. This is your chance to shape the future of observability and security, driving innovation, mentoring teams, and influencing product direction while witnessing your expertise make an immediate and lasting impact. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Develop deep technical expertise and continuously learn as the product evolves. Investigate complex escalations, lead high-stakes techni

The Team As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers, from the world’s most innovative startups to the largest enterprises. Through deep technical expertise, relentless problem-solving, and exceptional customer engagement, we educate, guide, and troubleshoot, delivering high-impact solutions that shape the customer experience. Whether through hands-on technical call, in-depth fact findings meeting, or complex investigations, we set the gold standard for technical excellence and customer advocacy. As part of our TEE team, you’ll tackle the most challenging technical problems, collaborate directly with Engineering and Product to refine and evolve our platform, and mentor teams worldwide, elevating the technical bar at every level. Role Summary As part of the Technical Escalation Engineering (TEE) team, you’ll operate at the heart of Datadog’s ecosystem, working at the intersection of Technical Solutions, Engineering, Product, and our Customers. Every challenge you take on will directly impact the performance, scalability, and success of both our clients and our platform. You’ll be in an environment that moves fast, challenges you daily, and rewards curiosity, ownership, and technical excellence. This is your chance to shape the future of observability and security, driving innovation, mentoring teams, and influencing product direction while witnessing your expertise make an immediate and lasting impact. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Develop deep technical expertise and continuously learn as the product evolves. Investigate complex escalations, lead high-stakes technical calls, and drive solutions for

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What Is The Role: We are on the lookout for a Principal Software Engineer to join our Elasticsearch - Distributed Systems team and focus on how Elasticsearch provides scale, performance, and resilience, especially in the context of our Serverless offering. You will be tackling deep distributed systems challenges in how nodes in an Elasticsearch cluster communicate, and how data are indexed, allocated, and managed across nodes. What You Will Be Doing: Leveraging your deep distributed systems expertise to design, build, and operate core pieces of our next-generation Serverless Elasticsearch offering, directly impacting the experience of customers worldwide. Improving Elasticsearch’s components that support concurrent and consistent indexing across multiple machines. Maintaining our cluster coordination system to keep performance high even though nodes come and go from the cluster and data moves around, while maintaining the safety and liveness properties of the system as a whole. Pushing the limits on the number of shards, nodes, and petabytes that Elasticsearch can handle today. Looking into all kinds of issues, including performance or concurrency issues, and proposing solutions. Supporting our support engineers with the harder problems. Owning operational investigations end-to-end, until performance or stability issues are successfully res

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What Is The Role: We are on the lookout for a Principal Software Engineer to join our Elasticsearch - Distributed Systems team and focus on how Elasticsearch provides scale, performance, and resilience, especially in the context of our Serverless offering. You will be tackling deep distributed systems challenges in how nodes in an Elasticsearch cluster communicate, and how data are indexed, allocated, and managed across nodes. What You Will Be Doing: Leveraging your deep distributed systems expertise to design, build, and operate core pieces of our next-generation Serverless Elasticsearch offering, directly impacting the experience of customers worldwide. Improving Elasticsearch’s components that support concurrent and consistent indexing across multiple machines. Maintaining our cluster coordination system to keep performance high even though nodes come and go from the cluster and data moves around, while maintaining the safety and liveness properties of the system as a whole. Pushing the limits on the number of shards, nodes, and petabytes that Elasticsearch can handle today. Looking into all kinds of issues, including performance or concurrency issues, and proposing solutions. Supporting our support engineers with the harder problems. Owning operational investigations end-to-end, until performance or stability issues are successfully res

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What Is The Role: We are on the lookout for a Principal Software Engineer to join our Elasticsearch - Distributed Systems team and focus on how Elasticsearch provides scale, performance, and resilience, especially in the context of our Serverless offering. You will be tackling deep distributed systems challenges in how nodes in an Elasticsearch cluster communicate, and how data are indexed, allocated, and managed across nodes. What You Will Be Doing: Leveraging your deep distributed systems expertise to design, build, and operate core pieces of our next-generation Serverless Elasticsearch offering, directly impacting the experience of customers worldwide. Improving Elasticsearch’s components that support concurrent and consistent indexing across multiple machines. Maintaining our cluster coordination system to keep performance high even though nodes come and go from the cluster and data moves around, while maintaining the safety and liveness properties of the system as a whole. Pushing the limits on the number of shards, nodes, and petabytes that Elasticsearch can handle today. Looking into all kinds of issues, including performance or concurrency issues, and proposing solutions. Supporting our support engineers with the harder problems. Owning operational investigations end-to-end, until performance or stability issues are successfully res

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What Is The Role: We are on the lookout for a Principal Software Engineer to join our Elasticsearch - Distributed Systems team and focus on how Elasticsearch provides scale, performance, and resilience, especially in the context of our Serverless offering. You will be tackling deep distributed systems challenges in how nodes in an Elasticsearch cluster communicate, and how data are indexed, allocated, and managed across nodes. What You Will Be Doing: Leveraging your deep distributed systems expertise to design, build, and operate core pieces of our next-generation Serverless Elasticsearch offering, directly impacting the experience of customers worldwide. Improving Elasticsearch’s components that support concurrent and consistent indexing across multiple machines. Maintaining our cluster coordination system to keep performance high even though nodes come and go from the cluster and data moves around, while maintaining the safety and liveness properties of the system as a whole. Pushing the limits on the number of shards, nodes, and petabytes that Elasticsearch can handle today. Looking into all kinds of issues, including performance or concurrency issues, and proposing solutions. Supporting our support engineers with the harder problems. Owning operational investigations end-to-end, until performance or stability issues are successfully res

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What Is The Role: We are on the lookout for a Principal Software Engineer to join our Elasticsearch - Distributed Systems team and focus on how Elasticsearch provides scale, performance, and resilience, especially in the context of our Serverless offering. You will be tackling deep distributed systems challenges in how nodes in an Elasticsearch cluster communicate, and how data are indexed, allocated, and managed across nodes. What You Will Be Doing: Leveraging your deep distributed systems expertise to design, build, and operate core pieces of our next-generation Serverless Elasticsearch offering, directly impacting the experience of customers worldwide. Improving Elasticsearch’s components that support concurrent and consistent indexing across multiple machines. Maintaining our cluster coordination system to keep performance high even though nodes come and go from the cluster and data moves around, while maintaining the safety and liveness properties of the system as a whole. Pushing the limits on the number of shards, nodes, and petabytes that Elasticsearch can handle today. Looking into all kinds of issues, including performance or concurrency issues, and proposing solutions. Supporting our support engineers with the harder problems. Owning operational investigations end-to-end, until performance or stability issues are successfully res

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What Is The Role: We are on the lookout for a Principal Software Engineer to join our Elasticsearch - Distributed Systems team and focus on how Elasticsearch provides scale, performance, and resilience, especially in the context of our Serverless offering. You will be tackling deep distributed systems challenges in how nodes in an Elasticsearch cluster communicate, and how data are indexed, allocated, and managed across nodes. What You Will Be Doing: Leveraging your deep distributed systems expertise to design, build, and operate core pieces of our next-generation Serverless Elasticsearch offering, directly impacting the experience of customers worldwide. Improving Elasticsearch’s components that support concurrent and consistent indexing across multiple machines. Maintaining our cluster coordination system to keep performance high even though nodes come and go from the cluster and data moves around, while maintaining the safety and liveness properties of the system as a whole. Pushing the limits on the number of shards, nodes, and petabytes that Elasticsearch can handle today. Looking into all kinds of issues, including performance or concurrency issues, and proposing solutions. Supporting our support engineers with the harder problems. Owning operational investigations end-to-end, until performance or stability issues are successfully res

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What Is The Role: We are on the lookout for a Principal Software Engineer to join our Elasticsearch - Distributed Systems team and focus on how Elasticsearch provides scale, performance, and resilience, especially in the context of our Serverless offering. You will be tackling deep distributed systems challenges in how nodes in an Elasticsearch cluster communicate, and how data are indexed, allocated, and managed across nodes. What You Will Be Doing: Leveraging your deep distributed systems expertise to design, build, and operate core pieces of our next-generation Serverless Elasticsearch offering, directly impacting the experience of customers worldwide. Improving Elasticsearch’s components that support concurrent and consistent indexing across multiple machines. Maintaining our cluster coordination system to keep performance high even though nodes come and go from the cluster and data moves around, while maintaining the safety and liveness properties of the system as a whole. Pushing the limits on the number of shards, nodes, and petabytes that Elasticsearch can handle today. Looking into all kinds of issues, including performance or concurrency issues, and proposing solutions. Supporting our support engineers with the harder problems. Owning operational investigations end-to-end, until performance or stability issues are successfully res