Pre Sales Systems Engineer Jobs

About the Team The AI Architect team partners with organizations to turn OpenAI's most capable models into meaningful, real-world impact. We work with customers across industries and digital-native businesses to identify where AI can create value, design secure and scalable solutions, and help those solutions move from early exploration into sustained production adoption. The team brings together technical strategy, customer partnership, and practical deployment expertise, working closely with Sales, Product, Engineering, Research, and specialist delivery teams. About the Role As an AI Architect, you will be the senior technical owner for a named portfolio of customers and the primary technical counterpart to their leadership teams. You will act as the “CTO of your book of business”, shaping each customer's AI strategy and guiding their journey from pre-sales discovery and solution evaluation through deployment, adoption, and measurable business impact. You will own the technical account plan across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions. In partnership with the Account Director, you will translate business priorities into a focused use-case portfolio, an actionable adoption roadmap, and a clear path to durable customer value and growth. The Account Director owns commercial strategy; you own the technical strategy, customer journey, and path to production value. You will remain accountable for the technical outcome while bringing in the right specialists across deployment, implementation, enablement, security, product, and partners to provide deeper expertise and execute work where needed. This role calls for strong industry fluency, sound architectural judgment, and the ability to move confidently between executive strategy and hands-on technical conversations. This role is based in Singapore. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Serve

Who We Are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies from the world’s largest enterprises to the most ambitious startups use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the Team Specialist Solutions Architects (SSAs) are domain experts aligned to specific Stripe solutions and customer buying centers. We bring deep technical and industry knowledge to complex customer opportunities, advise the broader pre-sales organisation, support pipeline development and revenue attainment, and provide critical market insight to Stripe’s product and engineering teams. This role will be Stripe’s dedicated Payments and Optimised Checkout specialist in APAC. Based in Singapore, you will support complex and strategic opportunities across Southeast Asia, Australia/New Zealand, and Greater China particularly those involving Managed Payments, Adaptive Pricing, Optimised Checkout Suite (OCS), multi-currency payments, and local payment methods. As an early specialist hire in-region, you will have significant autonomy to shape how Stripe brings these solutions to market across APAC. You will report into a global team outside the region, so success in this role requires strong self-direction, excellent communication, and comfort operating through ambiguity. What You’ll Do You will partner closely with product, sales and core pre-sales teams to progress strategic opportunities, drive pipeline and revenue, and help customers design high-performing payment experiences. You will act as a trusted technical and business advisor to senior customer stakeholders, translating complex payment infrastructure into practical architectures and measurable bu

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Specialist Solutions Architects (SSA) are domain experts aligned to specific Stripe solutions and customer buying centers. We have in-depth knowledge of specific solution offerings and a deep understanding of customer challenges. We align with specialist product sellers on deals, advise the broader pre-sales team on complex opportunities, support pipeline development and revenue attainment, serve as an advisor on go-to-market sales plays, and provide critical insights to our product and engineering teams. What you’ll do You will collaborate closely with sales and pre-sales teams to drive pipeline and revenue targets, while also educating the product and engineering teams on market trends and strongly influencing the product roadmap. You will develop deep relationships with senior customer business leaders and grow Stripe's solution offerings with new and existing customers. As a subject matter expert, you will scale the broader organization by creating reusable assets and coaching others on complex, high-value opportunities.The team is looking for a payments optimization specialist with a proven track record of designing and deploying payment infrastructure for global enterprises. You will engage with customers as a thought leader in the advanced payments stack - helping them navigate multi-PSP environments, payment orchestration, adaptive pricing, and buy-now-pay-later integrations to maximize authorization rates, reduce costs, and impr

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! The Solutions Engineer (SE) delivers technical sales and product consultancy services to NewBiz, partners and Customer Success. The goal for the SE is to be responsible for the free trials and to help increase win rate and deal size. The SE also helps with maintaining and increasing product knowledge in the NewBiz & CS departments as well as assisting with pre- and post-sales activities and tracking accordingly via Salesforce. What you'll be doing: The SE is required to maintain a good balance in relation to product knowledge, focus on product reach and make sure that Trustpilot can close business by: Set up and run new trials. Participate in pre-sales activities coordinated by sales reps. Coordinate pre-sales activities with allocated sales reps (sales teams). Work closely together with Support, Customer Success, Sales Ops and New Bizz Maintain and update trial reporting accordingly Assist CS in technical solutions for upsells and renewals. Enterprise prioritisation including troubleshooting. Refresher & scope training for trials & supporting modular trials on Ents accounts. CS winback trials Sales clinic. Personalised sessions looking with reps at hard-to-convert leads with technical blockers(e.g. Automation issues, lack of technical knowledge etc) Automation health checklist; ensure self-inviter methods are used only as a last resort and all other automation methods are explored before passing to CS Presales framework for deals over a certain value. Ensure the client knows what technology is being used, how long to automate & integrate. Who you are: Experience in a similar technical role. A good understa

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team Mixpanel's Customer Engineering team is a cross-functional group of highly technical problem solvers focused on driving customer outcomes across the full commercial lifecycle. Customer Engineers are the technical face of Mixpanel in the field — connecting prospect business problems to Mixpanel's technical capabilities, running sharp evaluations, and ensuring every customer who signs has a clear, fast path to value. The team works in close partnership with Account Executives on new business and expansion, and hands off to Delivery Engineers to own technical activation post-sale. About the Role The Customer Engineer owns the pre-sales technical journey — from discovery and technical fit assessment through competitive positioning, demo, and POC. You establish whether Mixpanel is the right technical fit before committing to a proof of concept, and when you do run one, you design it to be immediately actionable by the Delivery Engineer: focus metric defined, data validated, success criteria agreed upon. You also return post-sale for cross-sell and strategic expansion that requires a new technical evaluation. A great CE shows up researched, thinks in outcomes, leaves every interaction with more clarity than they walked in with, and treats handoff quality as a first-class output. Responsibilities Lead technical discovery, establishing the prospect's business challenges, technical environment, and qualification before committing to a POC. Design and deliver tailored, research-backed demos that connect Mixpanel's capabilities to the prospect's specific business outcomes. Establish technical fit — c

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team Mixpanel's Customer Engineering team is a cross-functional group of highly technical problem solvers focused on driving customer outcomes across the full commercial lifecycle. Customer Engineers are the technical face of Mixpanel in the field — connecting prospect business problems to Mixpanel's technical capabilities, running sharp evaluations, and ensuring every customer who signs has a clear, fast path to value. The team works in close partnership with Account Executives on new business and expansion, and hands off to Delivery Engineers to own technical activation post-sale. About the Role The Customer Engineer owns the pre-sales technical journey — from discovery and technical fit assessment through competitive positioning, demo, and POC. You establish whether Mixpanel is the right technical fit before committing to a proof of concept, and when you do run one, you design it to be immediately actionable by the Delivery Engineer: focus metric defined, data validated, success criteria agreed upon. You also return post-sale for cross-sell and strategic expansion that requires a new technical evaluation. A great CE shows up researched, thinks in outcomes, leaves every interaction with more clarity than they walked in with, and treats handoff quality as a first-class output. Responsibilities Lead technical discovery, establishing the prospect's business challenges, technical environment, and qualification before committing to a POC. Design and deliver tailored, research-backed demos that connect Mixpanel's capabilities to the prospect's specific business outcomes. Establish technical fit — c

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team Mixpanel's Customer Engineering team is a cross-functional group of highly technical problem solvers focused on driving customer outcomes across the full commercial lifecycle. Customer Engineers are the technical face of Mixpanel in the field — connecting prospect business problems to Mixpanel's technical capabilities, running sharp evaluations, and ensuring every customer who signs has a clear, fast path to value. The team works in close partnership with Account Executives on new business and expansion, and hands off to Delivery Engineers to own technical activation post-sale. About the Role The Customer Engineer owns the pre-sales technical journey — from discovery and technical fit assessment through competitive positioning, demo, and POC. You establish whether Mixpanel is the right technical fit before committing to a proof of concept, and when you do run one, you design it to be immediately actionable by the Delivery Engineer: focus metric defined, data validated, success criteria agreed upon. You also return post-sale for cross-sell and strategic expansion that requires a new technical evaluation. A great CE shows up researched, thinks in outcomes, leaves every interaction with more clarity than they walked in with, and treats handoff quality as a first-class output. Responsibilities Lead technical discovery, establishing the prospect's business challenges, technical environment, and qualification before committing to a POC. Design and deliver tailored, research-backed demos that connect Mixpanel's capabilities to the prospect's specific business outcomes. Establish technical fit — c

We’re looking for an Implementation Consultant to lead the implementation of Talkwalker and Hootsuite’s Enterprise product and service offerings for customers with complex needs. You will maintain top-notch expertise in Hootsuite’s implementation methodology and strive to accelerate the time to first value for Enterprise customers by driving successful adoption in the most efficient way possible. WHAT YOU’LL DO Manage all Project activities related to solution implementation including: leading scoping sessions, documenting requirements, creating project plans, assigning launch and training resources, managing customer and internal stakeholder expectations, and delivering a healthy adoption rate of 70% or more. Develop strong and trusted relationships with customers throughout the implementation project lifecycle. Foster a seamless transition from initial sale through successful delivery by establishing relationships with customers during the pre-sales cycle and with cross-functional teams post sale. Partner with customers to identify key business goals and objectives to align products and services with the customer’s desired outcomes. Set clear project expectations and achievable timeline goals required to execute the technical and business objectives based on the scope of the implementation and supporting adoption, rollout and governance strategies and education plans. Define and communicate project risks to customer stakeholders with a solutions-oriented approach. Develop a deep understanding and best practices to support vertical and general industry trends with a focus on how social media drives business value and ROI . Demonstrate agility by performing other duties as required WHAT YOU’LL NEED: 5+ years proven experience in Enterprise project implementation in IT, SaaS or consulting-related functions. Proven project management skills and an ability to work with multiple Enterprise customers to deliver projects on time, within scope and on bud

About the team The OpenAI for Government team partners with federal, state, local, defense, national security, and international public-sector organizations to securely and responsibly adopt frontier AI, strengthen public services, and deliver meaningful mission impact. About the role OpenAI is seeking a strategic and deeply technical leader to serve as the Head of Government Technical Success. This leader will oversee the technical functions across the government customer lifecycle, spanning pre-sales engagement, prototype-to-production delivery, and post-sales adoption and value realization. You will define and operate a unified technical success strategy across federal civilian, defense and national security, state and local, international public sector, and industry partners. Your mission is to help customers identify the highest value applications of OpenAI’s technology, navigate the technical and organizational requirements of government environments, move those applications into production, and scale adoption in ways that deliver measurable mission impact. This role combines organizational leadership, technical judgment, executive customer engagement, operating rigor, and product influence. You will partner closely with Government Sales, Product, Engineering, Research, Security, Legal, Global Affairs and Policy, and other teams to ensure a seamless customer experience for governments in the United States and around the world. This role is based in Washington, DC. We offer relocation support to new employees. In this role, you will Set and continuously refine the strategy, operating model, and priorities for Government Technical Success, aligning the organization to OpenAI’s broader objectives and the distinct needs of government customers. Build and lead an organization of technical success personnel, including hiring, organizational design, manager development, career growth, and high standards for technical and customer-facing excellence. Create a seamless

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. We’re seeking a Customer Solution Architect Team Lead to captain a high-performing team of Customer Solutions Architects and help drive the adoption of Supabase across a diverse range of customers: from agile startups building towards their first launch to established brands with highly scaled workloads. This role will support the East Coast region across the Americas. As the CSA Team Lead, you will be responsible for both people management and customer outcomes - supporting team execution while developing repeatable best practices across pre-sales discovery, proof-of-value onboarding, and technical success. What You’ll Do At Supabase, CSA Leads oversee a portfolio of high-value customers by empowering their team to deliver technical excellence and long-term customer success. You'll work directly with the team to: Hire, coach, and grow a global team of CSAs who serve as trusted technical advisors to our customers. Collaborate with Sales, Product, and Engineering to define and scale the CSA motion across the full customer journey—from discovery through adoption and renewal. Create structured onboarding, training, and development plans for CSAs to level up in technical storytelling, Postgres optimization, and customer success strategy. Ensure CSAs consistently deliver successful outcomes, unblock adoption, and drive value for paid Team and Enterprise accounts. Work directly with strategic customers when needed—especially during complex escalations, architectural deep dives, or critical onboarding milestones. You'll be joining our team to support Supabase Team & Enterprise customers, where you will be expected to lead and innovate around the following areas of responsibility: Pre-Sales Discovery: Lead and re

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Role As an Enterprise/Strategic Field Engineer (L5) , you'll be the technical cornerstone for Replit's largest and most strategic accounts. This is a hybrid role: high-impact pre-sales (closing complex technical evaluations) and post-sales (driving adoption, expansion, and retention). You'll own the end-to-end technical relationship—from pre-sales architecture discussions through multi-year expansion—ensuring our enterprise customers don't just use Replit, but become Replit-powered companies. You'll partner with Account Executives and Account Managers in a high-accountability Pod structure . This is not a reactive support role—this is a proactive, strategic technical leader who identifies blockers before they become problems, champions new use cases, and directly influences $5M+ in annual recurring revenue. In this role you will: Pre-Sales Strategic Technical Discovery: When you are pulled into complex deals, you join as the expert closer. You run deep discovery on their stack and constraints, then design the winning technical strategy. Proof of Value (POV) & Live Building: You build live, functional applications on the fly during executive meetings to prove immediate value and technical feasibility to VPs and C-suite stakeholders. Context & Connectivity (MCP): You write and deploy Model Context Protocol (MCP) servers to securely connect Replit Agents to customer-specific data, making Replit the central hub for their internal development. Enterprise Governance: You own the "Guardrails" mission. You configure workspace policies and AI governance templates that solve for data safety, compliance, and CISO approval. Infrastructure Strategy: You lead deep-dive reviews for Single-Tenant/VPC deployments, ens

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Role As an Enterprise/Strategic Field Engineer (L5) , you'll be the technical cornerstone for Replit's largest and most strategic accounts. This is a hybrid role: high-impact pre-sales (closing complex technical evaluations) and post-sales (driving adoption, expansion, and retention). You'll own the end-to-end technical relationship—from pre-sales architecture discussions through multi-year expansion—ensuring our enterprise customers don't just use Replit, but become Replit-powered companies. You'll partner with Account Executives and Account Managers in a high-accountability Pod structure . This is not a reactive support role—this is a proactive, strategic technical leader who identifies blockers before they become problems, champions new use cases, and directly influences $5M+ in annual recurring revenue. In this role you will: Pre-Sales Strategic Technical Discovery: When you are pulled into complex deals, you join as the expert closer. You run deep discovery on their stack and constraints, then design the winning technical strategy. Proof of Value (POV) & Live Building: You build live, functional applications on the fly during executive meetings to prove immediate value and technical feasibility to VPs and C-suite stakeholders. Context & Connectivity (MCP): You write and deploy Model Context Protocol (MCP) servers to securely connect Replit Agents to customer-specific data, making Replit the central hub for their internal development. Enterprise Governance: You own the "Guardrails" mission. You configure workspace policies and AI governance templates that solve for data safety, compliance, and CISO approval. Infrastructure Strategy: You lead deep-dive reviews for Single-Tenant/VPC deployments, ens

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the APAC Marketing Team The APAC Marketing team builds pipeline, awareness, and retention across one of Mixpanel's most strategic growth regions. We run everything from events and partner marketing to localization and customer marketing, working closely with counterparts in EMEA and the US and cross-functionally with sales, partnerships, pre-sales, and customer success across APAC. About the Role We're hiring a Senior Regional Marketing Manager to help build the foundations of our ANZ business from the ground up. You'll own programs across the full customer lifecycle: acquisition, conversion, activation, and retention, with events as a core piece of the mix. This is a role for someone who can navigate ambiguity with confidence, since there's no existing playbook for this market yet. You'll define what works, bring in the right partners, and become the go-to expert other teams turn to for input on ANZ. Reporting to the APAC Marketing Director, you'll balance hands-on execution with the judgment to know which bets are worth making and which tradeoffs matter most. Responsibilities Own and execute ANZ marketing programs end-to-end, including events and customer marketing, from planning through measurable pipeline outcomes Manage full event logistics: venue sourcing, vendor management, on-site execution, and follow-through to pipeline conversion Identify and test new marketing channels, then decide which are worth scaling based on results, not assumptions Build customer advocacy and engagement through community programs that deepen relationships with existing users Monitor performance metrics closely an

Datadog is seeking a Senior People Business Partner (PBP) to work closely with business leadership and our People team to help support our growing cross-functional team in our Tokyo office. This position will work closely to support the needs of our go-to-market (GTM) team members in Japan while working strategically on all People programs and initiatives. Datadog has had exponential growth year-over-year and has no plans to stop - so there is a lot to learn from and contribute to our rapidly scaling team. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Act as regional PBP for all employees in Japan across a variety of pre-sales, post-sales and related GTM support teams; represent our global PBP team to partner on the front line with all employees and leadership in Datadog’s Tokyo office Advise, coach, and influence management on all things people-related, including: performance management, coaching, career pathing, employee relations, compensation, organizational development & scaling, training, culture, inclusion, employee engagement Maintain close partnership with departmental PBPs to collaborate on critical needs and change management Consult with the appropriate People Center of Excellence (COE) team to gather their expertise to provide input on program design to enhance the employee experience Build, advise and consult on People policies, guidelines, and programs with employee base, in collaboration with COE colleagues Provide analysis and consulting to leadership to drive data-driven people decisions and implementation of best practices Assess employee development needs, make recommendations, and implement appropriate solutions aligned with the organization’s broader strategy Handle complex global employee relations issues, w

Role Description As a Technical Solutions Specialist based in Japan, you will serve as a trusted technical advisor to Dropbox customers, partners, and our Direct Sales and Channel teams across Japan and Korea. You will independently lead technical discovery, solution design, product demonstrations, integration and security discussions, pilots, and proofs of concept across both markets. You will help customers understand how Dropbox can enable secure collaboration, AI-powered workflows, and broader workplace transformation. Working closely with Sales, Channel, Customer Success, Product, and Engineering, you will translate complex technical requirements into clear business outcomes, support strategic opportunities from early discovery through post-sales handoff, and strengthen the technical capabilities of our partner ecosystem. Responsibilities Partner with the Direct Sales and Channel teams to understand customer requirements and design secure, scalable solutions across Dropbox products, add-ons, and third-party integrations. Lead technical discovery sessions, product demonstrations, architecture workshops, security reviews, pilots, and proofs of concept. Advise customers and partners on APIs, integrations, migration strategies, deployment approaches, and the ongoing management and security of Dropbox solutions. Build trusted technical relationships with stakeholders across IT, Security, Engineering, Operations, business leadership, and executive teams, confidently addressing technical objections and risk considerations. Translate technical capabilities into clear business value and develop tailored workflows and solutions that support measurable customer outcomes. Enable Sales teams, Customer Success teams, service delivery partners, and channel partners through technical training, demonstrations, and reusable content, while ensuring a smooth transition from pre-sales to post-sales. Represent the voice of the customer to Dropbox Product teams and leadership, and pa