Principal Jobs

About the Team OpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are looking for a leader to build and scale our Support Engineering team, which will collaborate directly with our strategic enterprise accounts, our product and engineering teams, as well as our field teams to solve some of the most difficult technical problems faced by our customers. You will lead one of the best technical troubleshooting teams at OpenAI, and our customers and Engineering teams will look to you for technical guidance in addressing the most technically difficult issues in our environment. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements. Working directly with our most strategic customers - You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with the OpenAI platform. This team will handle high difficulty situations and issues. The team will be global, providing 24x7 technical coverage for our customers. This will be an opportunity to build this new team from first principles - your leadership will determine the future of this organization. The ideal candidate will have a combination of technical capabilities mixed with strong leadership and systems building strength. This Toronto-based role is currently remote and is expected to transition to a

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team One of the key drivers to our success is an exceptional emphasis on our people. We believe that our competitive advantage lies in our talent and that we can build a sustainable advantage by enabling individuals and teams to contribute their full potential. Stripe is looking for a People Partner (HRBP) to drive that effort. This includes supporting leaders and senior managers through scale, creating an environment where Stripes of all backgrounds can thrive, aligning our business strategy with our people strategy, using data to develop best practices from 1st principles. What you’ll do As a People Partner, you’ll partner with senior business leaders and managers to develop and deliver on our people strategy, advance our company mission and enable leaders to build high impact, healthy teams to deliver outstanding results to Stripe users. Responsibilities Act as a strategic consultant to leaders, partnering to guide and enable them in aligning their business and people strategies to optimize user and Stripe experience Collaborate, develop and drive programs cross functionally to advance the People Strategy for Stripe Leverage data, insights and craft to inform design and decisions on strategy, structure and programs and promote org health and productivity Advise and coach leaders and managers on org design and strategy, change management interventions and other key organizational initiatives focused on optimizing for efficiency, seamless cross-

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The recruiting team seeks to build the culture of Stripe by aligning the strongest global talent to our highest impact business needs. They focus on bringing Stripe’s operating principles to life in their recruiting processes, providing the highest-quality candidate experience, and leveraging data driven storytelling to influence the business. What you’ll do To further this important mission, we are looking for consultative and creative recruiters to grow and scale our Go-to-Market (GTM) team. The GTM organization at Stripe encompasses our Sales team, Marketing and Sales Development, GTM and Product Operations, and Professional Services. These teams are expanding in the region, focusing on bringing new users onto the Stripe platform, supporting our existing users' scale, and growing their businesses. You can expect high impact and wide-ranging responsibilities: owning full-cycle recruiting, driving hiring strategy, and delivering best-in-class candidate experience. This person must be a builder who thrives in a learning environment—unafraid to try new things, embrace new ideas, and welcome suggestions for how we can iterate on our processes. This is an 11 month fixed-term contract. <h3

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The People team's mission is to build the systems, programs, and culture that enable Robinhood's employees to do the best work of their careers. We attract, develop, and retain exceptional talent — and design the programs that support people from their first day through every stage of their journey. We partner closely across the business to ensure our people strategy moves as fast as the company does. We're building something special, and we take that responsibility seriously. As Director of Benefits, you'll own the strategy, design, and delivery of benefit programs that serve Robinhood's global workforce. You'll define our benefits philosophy from first principles — not defaulting to market convention, but building programs that genuinely help us attract and retain the best talent in the world, reinforce our high-performance culture, and deliver an outstanding employee experience. You'll lead a team, own key vendor relationships, partner with Legal and Finance, and bring your expertise to bear on everything from annual renewals to M&A due diligence. This is a high-visibility, high-impact role where you'll shape how thousands of employees experience Robinhood every

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Design team works across most projects at Stripe—from our brand standards to campaigns, events, digital products, and even printed publications. And since Stripe’s main audience is other people who build products, we agonize over and take pride in crafting user-friendly and user-focused experiences. The Brand Design team lays the foundations that help Stripe accelerate. We do this by creating, evolving, and maintaining Stripe’s high-quality, versatile, and forward-looking visual identity design system. We sweat the details. We make it seem effortless. Our team—and our design efforts—are multipliers for Stripe and Stripes. Our focus on principles, systems, and standards makes it easier for all Stripes to get work done—at a high quality bar, while still creating space for evolution and innovation. Collaborating with other teams at Stripe, as well as select external partners, we raise the quality and consistency of interactions with the Stripe brand. Brand Designer leaders at Stripe demonstrate passion for great design and for expanding, evolving, defining, and documenting flexible design systems that achieve bar-raising quality and consistency for the brand at scale. They are user focused, have a strong understanding of the business, and are empathetic and inspiring team leaders. The ideal candidate excels across a variety of styles, crisply articulates design decisions, iterates quickly, and collaborates seamlessly with marketers, pro

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team Mixpanel Engineering is a small, fast-moving team focused on delivering real value to customers. We build powerful AI-powered product analytics while obsessing over clarity, simplicity, and delight. Engineers here own problems end to end. You can move across the stack to ship impact without being blocked by silos or heavy process. Product innovation drives our business, and product engineering teams own that responsibility. The Query Serving team owns the entrypoint to Mixpanel's analytics capabilities. They're responsible for our Query API as well as the infrastructure for planning queries and protecting our systems at scale. They work on initiatives like defining the APIs for enabling agentic workflows, hardening our query infrastructure in preparation for significantly increased AI query volume, and establishing our strategy for warehouse interoperability. About the Role We are looking for an Engineering Manager to join this organization. Teams operate as autonomous pods, with engineering, product, and design working side by side on clear strategic goals. Teams have direct access to customer feedback, product usage data, business metrics, and design context. We start with customer problems. We reason from first principles. We challenge assumptions. We aim for simple solutions to complex problems and avoid unnecessary abstraction. Engineering owns execution, quality, and operations. There are no project managers, QA teams, or separate SREs. Ownership stays with the people building the product. We value written thinking, dashboards, and demos over slide decks. We work openly using tools l

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE Baseten is building for talent density. We believe attracting and retaining exceptional people, and ensuring they feel recognized and valued for their impact, is core to becoming the best place to work. Compensation is a critical lever in that mission. As our Compensation Manager, you will own compensation programs company-wide. You’ll be a trusted advisor to senior leaders, shaping our compensation philosophy, leveling framework, and equity programs to ensure we remain competitive, principled, and performance-oriented as we scale. This role blends strategy and execution: designing clear, fair systems while moving quickly in a high-growth environment. RESPONSIBILITIES Own and evolve Baseten’s company-wide compensation strategy, philosophy, and programs. Collaborate with leadership and HRBP to create and evolve job architecture and leveling frameworks. Build and maintain compensation bands. Conduct regular market benchmarking to ensure comp bands and strategy remain competitive in a fast moving industry. Partner closely with Talent to design and approve competitive new hire offers, advising on negotiation strategy within our compensation principles. Lead bi-annual leveling and compensation review cycles to ensure market competitiveness and reward high performance across teams. Manage new hire equity grants in partnership with Finance and Legal. Design and administer a thoughtful equity refresher program for ten

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role Most people think AI is coming for their job. We think it's coming for the boring parts of it. Our social media team acts as an owned media arm for Synthesia. We’re looking to add an experienced video editor to help us stand out in the feed. We need someone with taste and isn’t afraid to break the B2B format. You will work alongside a talented social team creating social first videos for LinkedIn, TikTok, Instagram, YouTube Shorts, and beyond. You’ll play a key role in shaping how Synthesia shows up on social, from skits, product drops, and launch teasers to everyday social media campaigns. Location: New York or London Hybrid (3 days in office) Why Synthesia Imagine joining Airbnb, Stripe, or Figma when they had product-market fit, but the world hadn't completely realized it yet. That's where Synthesia is today. We hire the smartest, kindest, and most unrelenting people and let them do their best work, without distractions. Learn more about our culture and principles here . Must-Have Skills & Experience Video editing portfolio that stands out. You understand formats but you bring your own taste while working within and around our brand guidelines. Can shoot. Pick up a camera and capture with a

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Customers increasingly use AI agents like Claude Code, Codex, Cursor, and internal Slack agents to run their business processes, and security and compliance work is no exception. For those agents to do that work, they need access to Vanta’s trust graph and intelligence layer. Vanta is building for that world: security and compliance products that customers can use through Vanta, through third-party agent platforms, and inside their own internal tools. As Senior Product Manager, Agent Ecosystem, you will own Vanta’s external agent surfaces: MCP, CLI, and plugins in marketplaces like Claude Code, Codex, and ChatGPT. Your job is to make Vanta the trusted compliance layer that agents rely on. You will define the strategy, ship the products, and own the outcomes. What you’ll do as a Senior Product Manager, Agent Ecosystem at Vanta: Own the strategy and roadmap for Vanta’s agent ecosystem products. Define how agents discover, access, and safely use Vanta capabilities, partnering with the platform teams that own APIs and authentication. Hold outcome parity as a product principle: work a customer can complete in Vanta should be possible through MCP, CLI, and plugin surfaces too. Lead marketplace and plugin launches, aligning product, engineering, legal, security, and go-to-market around each one. Partner with engineering and design to ship secure, reliable developer products. Build the developer-facing marketing motion: external agent documentation and customer stories that show what MCP and CLI users have unlocked. Partner with the product partnerships and alliances team on co-marketing with agent platforms like Anthropic and OpenAI,

ABOUT THE TEAM The Scaled/Digital Customer Success team helps customers realize value from Mural through education, digital programs, and learning experiences at scale. This team plays a critical role in making high-quality customer education more personalized, accessible, and scalable. This role sits within our Scaled and Digital Customer Success team and reports to the Director of Customer Success. YOUR MISSION As a Customer Enablement Manager, your mission is to bring our customer enablement strategy to life through high-quality content, personalized learning experiences, and scalable programs. You will translate customer needs and product capabilities into clear, outcome-based learning journeys that help teams work better together and achieve real-world success with our platform. You will build and scale modern customer education programs that help customers adopt priority use cases, reduce time-to-value, and increase product confidence. WHAT YOU'LL DO Execute scalable education initiatives including self-guided, live, cohort-based, and peer-led learning experiences. Design outcome-based learning journeys and adaptive paths tailored to priority roles, use cases, and adoption milestones. Develop and maintain high-quality reusable content such as courses, guides, videos, templates, and interactive simulations. Partner cross-functionally with Product, Marketing, and CS to align education with launches and identify education gaps. Deliver internal enablement to CS Teams globally to ensure consistency in Customer Journey, Strategy Execution, and customer outcomes. Track and measure learning engagement, proficiency, and product adoption to continuously improve program effectiveness. WHAT YOU'LL BRING 3+ years of experience in customer education, instructional design, or scaled Customer Success, ideally in B2B SaaS. Proven ability to design modern learning experiences using microlearning, scenarios, and social learning principles. Strong content creation skills with th

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role We're hiring a Head of Brand to set the direction for how Ramp shows up in the world. The Brand team — ~10 designers, writers, motion designers, illustrators, and producers today — defines Ramp's identity across every surface our customers see: product launches, integrated campaigns, customer marketing, web, events, social, sales materials, and the product itself. We help the rest of the company move fast and ship beautifully by building the principles, systems, and standards that let us scale. You'll lead this team. You'll set the visual identity and the voice. You'll build the AI pipelines that turn everyone else at Ramp into a good Brand Designer. You'll report to our VP of Design and work directly with our Co-CEOs to shape the future of the company. You'll also partner closely with leaders across Marketing, Product, Growth, and Recruiting to define strategy and execute against key business priorities. We're looking for someone who's obsessed with five things: Story. How we show up in the world. How we change the conversation aroun

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role We’re at the stage where every new customer moves the needle in a big way. As our first dedicated Enterprise Account Executive, you’ll be at the forefront of driving net-new revenue. You’ll own the full sales cycle—from prospecting to contract signature—helping land our earliest enterprise and mid-market accounts. Ramp recently acquired Juno to tackle a massive, unsolved problem: guest travel and expense. In this role, you’ll operate as part of Juno—a startup within Ramp—focused on building this product area from the ground up. You’ll have the autonomy and ownership of an early-stage company, combined with the reach, resources, and distribution of Ramp. Guest travel is one of the most fragmented and underserved workflows in modern finance, often managed through spreadsheets, email chains, and manual processes despite representing a meaningful share of company spend. This is an opportunity to define a new category inside Ramp—working on high-impact problems from first principles and helping scale Juno’s product to thousands of customer

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role The Creative Director for Customer Stories will set the creative standard for the program, leading the charge on how we celebrate the compelling people and businesses building on Ramp. You’ll own the story bar, bringing narrative clarity, and filmmaker-level craft to every project. Your job is to define the program’s creative principles, write the treatments, and direct a bench of filmmakers and animators. You’ll apply deep production knowledge to govern our tiers and actively push to break the mold of traditional B2B “customer stories.” Working closely with our Customer Marketing Lead, who writes the stories and sets the narrative priorities, you bring those stories to life on screen: owning the creative ideation, treatment, and direction. You’ll also work closely with animators and filmmakers, directing them through every shoot and edit. As a creative leader, you’ll set the standard for how Ramp is represented to our customers, partnering across the business to ensure every project meets an exceptionally high bar for craft and story

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Our EPD Recruiting team builds the teams that build Plaid. We partner with leaders across Product, Engineering, and Design to deliver thoughtful, candidate-first processes and continually raise the bar for how we scale. Within that, our team owns Product and Design recruiting. We are responsible for delivering world-class talent through pragmatic, data-informed, and principle-aligned recruiting practices that help Plaid scale with intention. We are hiring a Senior Product Sourcer to support Plaid’s growing Product organization. Product Managers at Plaid are builders, thinkers, and connectors who shape how millions of people experience financial freedom — and this role is key to bringing that talent in. As a senior sourcer, you will partner closely with Product leaders and recruiters to drive the top of funnel strategies for specialized and niche Product searches. You will own the research,, manage pipelines, guide hiring teams, and provide data-driven insights that help leaders make smarter hiring decisions. This is a high-impact, high-visibility opportunity where your work will directly influence how Plaid builds its product organization and scales to meet ambitious goals. Responsibilities: Build a

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. We are seeking an experienced and technically influential Senior Software Development Engineer to join our Cloud Tooling and Pipelines team. This pivotal team is responsible for the design, development, and maintenance of our core Continuous Delivery (CD) platform (leveraging Spinnaker and custom tooling), Infrastructure as Code (IaC) execution engines (primarily Terraform), and a suite of supporting microservices. These systems are critical for enabling and managing our extensive resource footprint across AWS ECS and EKS . As a Senior Software Development Engineer, you will be a key contributor, driving the implementation of scalable, reliable, and secure software solutions that automate infrastructure provisioning and application deployments. Your deep expertise in software engineering principles and cloud-native development will be essential in building and enhancing our critical tooling for infrastructure provisioning, vulnerability management, and IaC deployments. You will also play a vital role in mentoring other engineers and influencing the team's technical roadmap. If you have a strong passion for building robust software systems that empower operational efficiency at scale, we encourage you to apply. Key Responsibilities Design and Develop Core Platform Components: Lead the design and development of scalable and reliable microservices and tools that form the backbone of Okta's Continuous Delivery (CD) platform (including components for Spinnaker,