Principal Partner Solutions Architect Jobs

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team Read more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs The Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments. Our goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale. About the Role As a Research Engineer focused on Safety, you’ll be responsible for making Decagon’s AI agents safe, reliable, and controllable, from evaluation through production. You’ll identify real-world failure modes and build the models, evalua

SOBRE A CAPCO A Capco é uma consultoria global de tecnologia e negócios, focada no setor de serviços financeiros e energia, somos apaixonados por ajudar nossos clientes, temos 40 escritórios nas Américas, Europa e Ásia-Pacífico! Se criatividade e inovação são sua paixão, a Capco é ideal para você. Vamos te apoiar e ajudar a acelerar sua carreira! Buscamos uma pessoa Senior Data Modelling / Dataverse Specialist com sólida experiência em modelagem de dados e desenho de soluções baseadas no Microsoft Dataverse . Essa pessoa terá papel estratégico na definição de modelos de dados corporativos, garantindo que as estruturas sejam escaláveis, consistentes e alinhadas aos processos de negócio. Também atuará em parceria com arquitetos, desenvolvedores, analistas e stakeholders para estabelecer padrões de governança, qualidade e evolução dos dados. Principais responsabilidades Projetar e evoluir modelos de dados conceituais, lógicos e físicos. Definir tabelas, atributos, chaves, relacionamentos e regras de integridade no Microsoft Dataverse. Traduzir processos e requisitos de negócio em modelos de dados claros, reutilizáveis e escaláveis. Avaliar decisões de modelagem considerando desempenho, segurança, extensibilidade e manutenção. Desenvolver modelos de relacionamento para cenários complexos e integrações entre diferentes domínios. Apoiar iniciativas relacionadas a Knowledge Graphs , ontologias, taxonomias e dados semânticos. Contribuir para a arquitetura de plataformas de dados e para a integração entre Dataverse, sistemas corporativos e outras fontes de dados. Definir padrões, convenções e boas práticas para modelagem e gerenciamento de dados. Estabelecer controles e métricas de governança, qualidade, consistência e rastreabilidade dos dados. Identificar redundâncias, inconsistências e lacunas nos modelos existentes, propondo melhorias. Criar e manter documentação técnica, glossários, dicionários de dados e diagramas de relacionamento. Facilitar discus

SOBRE A CAPCO A Capco é uma consultoria global de tecnologia e negócios, focada no setor de serviços financeiros e energia, somos apaixonados por ajudar nossos clientes, temos 40 escritórios nas Américas, Europa e Ásia-Pacífico! Se criatividade e inovação são sua paixão, a Capco é ideal para você. Vamos te apoiar e ajudar a acelerar sua carreira! Buscamos uma pessoa Data Analyst com forte capacidade analítica e visão de negócio, confortável em trabalhar com dados para além da criação de relatórios e extrações SQL. Essa pessoa será responsável por avaliar a qualidade dos dados, desenvolver indicadores, estruturar frameworks de medição e transformar objetivos de negócio em resultados mensuráveis. A função atuará em parceria com stakeholders, equipes de produto, tecnologia e dados para gerar insights e apoiar decisões estratégicas. Principais responsabilidades Explorar, analisar e interpretar dados provenientes de diferentes fontes. Avaliar a qualidade, integridade, completude, consistência e atualidade dos dados. Identificar anomalias, lacunas e problemas que possam comprometer análises ou decisões. Desenvolver KPIs, métricas e frameworks de medição alinhados aos objetivos de negócio. Traduzir metas e necessidades de negócio em indicadores claros e mensuráveis. Definir critérios, regras e estratégias para identificação, análise e tratamento de registros duplicados. Validar regras de consolidação, correspondência e priorização de registros. Criar relatórios, dashboards e análises que apoiem decisões operacionais e estratégicas. Monitorar tendências, padrões de comportamento e variações relevantes nos dados. Medir a adoção de produtos, plataformas, funcionalidades e novos processos. Avaliar o valor gerado por iniciativas por meio de métricas de impacto, eficiência e resultados. Estabelecer baselines, metas e mecanismos de acompanhamento de desempenho. Comunicar descobertas e recomendações de forma clara para públicos técnicos e não técnicos. Document

Rejoignez Teneo Teneo est le cabinet mondial de conseil auprès des dirigeants. Nous accompagnons les organisations, leurs dirigeants et leurs conseils d’administration dans la gestion de leurs enjeux stratégiques, réputationnels, financiers et de transformation. Présent dans plus de 50 bureaux à travers le monde, le groupe rassemble aujourd’hui plus de 2 000 collaborateurs. À Paris, notre équipe Strategy & Communications conseille des clients français et internationaux issus de secteurs variés sur leurs enjeux de communication, d’influence et de réputation. Nous travaillons au plus près des directions générales sur des problématiques complexes, tant en France qu’à l’international, en collaboration avec les équipes Teneo à travers le monde. Dans le cadre d’un remplacement, nous recherchons un(e) Associate Consultant(e) en CDD de 6 mois à compter de décembre 2026 . L’opportunité Vous interviendrez sur une grande diversité de projets et contribuerez à l’accompagnement stratégique de nos clients dans des domaines tels que la communication financière, les affaires publiques, les relations médias, la communication de crise et les enjeux de réputation. Vous serez au cœur de la production d’analyses, de recommandations et de contenus destinés à soutenir les objectifs stratégiques de nos clients. Les principales missions Participer à la gestion et au suivi des missions clients en coordination avec les équipes de conseil. Réaliser des recherches, analyses sectorielles, benchmarks et veilles médiatiques, institutionnelles et concurrentielles. Identifier les tendances, risques et opportunités susceptibles d’avoir un impact sur les activités et la réputation de nos clients. Préparer les réunions clients, rédiger les comptes rendus et assurer le suivi des actions. Produire des notes de recherche, des présentations, des éléments de langage et autres supports stratégiques. Contribuer à l’élaboration de recommandations de communication et d’influence. Participer au

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role We're looking for a Growth Engineer to own the technical surface areas that drive Decagon's growth – including our website and technical growth products that go beyond what a marketing team can typically ship on its own – interactive tools, AI-powered demo experiences, and other product-like growth tools. You'll own the strategy behind what gets built and in what order, treating the site as a product with a real roadmap rather than a series of one-off requests. What you might build Tools that automate the creation of customized assets and experiences – a personalized landing page builder, interactive voice demos, and similar – built once and distributed across channels to drive pipeline growth. Internal tooling that automates manual work in ad platforms for our paid digital team – audience building, bid/budget adjustments, reporting rollups, etc. Agents that pull from our own AI stack, Salesforce, and marketing tools to surface key intent signals to our Sales team. In this role, you

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team Decagon is the leading conversational AI platform, empowering every brand to deliver concierge customer experiences. Industry-defining enterprises like Cash App, Square, Chime, Oura, Delta Airlines, Tickemaster, American Airlines, and Avis use our platform to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We believe businesses deserve better, more human ways to care for their customers, and that AI finally makes that possible. Design at Decagon is early and growing. You'd report to our Senior Director of Product Design and join a high-visibility, high-ownership team where your work directly shapes the product, the company, and the interaction patterns an entire industry is still figuring out. We work across every customer segment, partnering closely with engineering, product, and go-to-market to make our platform robust, scalable, and easy to use. About the Role Today, enterprises use Decagon to deploy

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role We’re looking for a Director, Strategic Accounts that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal. In this role, you will Develop a strategy to break into and close key strategic logos for Decagon Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders) Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions Forecast and accurately report on pipeline and revenue Develop and execute account plans to execute strategic deals Provide feedback and insig

**English version below** Doit être local à Montréal Vous souhaitez travailler dans le domaine de la technologie au sein d'une banque d'investissement? Nous recherchons un Développeur Python expérimenté , doté d’une solide expérience des systèmes distribués à grande échelle et de Kubernetes , pour rejoindre une équipe dynamique chez l’un de nos clients. Nous offrons l’opportunité de relever des défis techniques stimulants tels que : La conception et l’exploitation de plateformes distribuées à faible latence pour le traitement de grands volumes de données de trading en temps réel. La mise en place de capacités élastiques permettant de gérer d’importants volumes de données, y compris les pics de charge. Le développement et la modernisation d’outils destinés à la gestion des ressources cloud, afin d’accélérer la mise sur le marché ( time-to-market ) de nouvelles fonctionnalités. À propos de mtrois : Depuis 2010, mtrois aide ses clients à résoudre leurs défis commerciaux et technologiques. Nous sommes un cabinet de conseil en technologie et en affaires, avec une main-d'œuvre mondiale qui réalise des projets IT et business majeurs pour certaines des plus grandes institutions financières au monde. Services principaux : Conseil et accompagnement Services managés Programme Alumni Graduate Programme Alumni Pro Nous avons une présence mondiale et sommes experts dans la fourniture de services de qualité exceptionnelle à notre clientèle, couvrant les domaines suivants : Risque, Réglementation & Conformité ; Produits fournisseurs ; Support applicatif ; Développement applicatif ; Cybersécurité & Sécurité de l'information ; Science des données et DevOps. Notre programme Expert offre aux professionnels expérimentés un accès à des postes de haut niveau dans les secteurs de la technologie, de la finance, de l’aviation et de l’assurance. Rejoignez-nous pour travailler sur des projets technologiques de pointe, allant des plateformes de trading internationales aux applications c

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Job Overview: We are looking for a highly experienced Staff Engineer to join the FGA DevEx team and lead the evolution of our end to end developer experience across both OSS and SaaS. This team owns the SDKs in Go, JavaScript, .NET, Python, Java and other languages, along with CLI workflows, IDE integrations, GitHub automation, developer documentation, and release strategy. All development is done in the open as open source, and we actively welcome and review community contributions. Our guiding principle is One developer experience, many deployment models. As a Staff Engineer, you will define technical direction, ensure cross language consistency, influence API design in partnership with FGA Core, and raise the quality bar across all developer facing tooling. Responsibilities: Define and drive the technical direction for FGA DevEx , CLI, IDE integrations, and developer automation across OSS and SaaS. Lead architectural decisions for multi language SDKs in Go, JavaScript, .NET, Python, and Java, leveraging and evolving the SDK generator that forms the core of all clients. Own and evolve the SDK generator framework, templates, and wrapper patterns to ensure cross language consistency, configurability, and long term maintainability. Establish standards across SDKs for authentication flows such as client credentials, error mapping and handling, retry logic with appropriate rate limiting strategies, and method level configuration overrides. Ensure advanced SDK

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role As an intern on Decagon’s Engineering team, you’ll be part of a pioneering group shaping the future of intelligent agents. You’ll contribute directly to production-ready initiatives that address real team needs, gaining hands-on experience and leaving your mark on meaningful, high-visibility work. This is a 12-week internship running June 1 – August 20, 2027, based out of our San Francisco office. This role is designed for candidates graduating between December 2027 and July 2028. Your background looks something like this You will graduate by summer 2028 with a degree in Computer Science or a related technical field You have experience from previous software engineering internships You write amazing code, fast Experience using AI coding agents as part of development You are excited to thrive in a fast-paced environment, continuously learn, and sharpen your skills Even better Prior experience working with multi-modal models Experience with distributed systems, data pipelines, or produ

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role Decagon is seeking a dynamic and results-driven Director, Enterprise Sales to join our founding sales leadership team, reporting directly into our VP of Sales. You thrive on identifying opportunities that will increase the business’ and financial impact of your team, work cross-functionally to develop and execute new programs that carry out the companies vision. As the Director, Enterprise Sales you will be instrumental in scaling our sales operations, driving revenue growth, and ensuring the team’s success. Decagon is a fully in person company based in our New York office. The enterprise core team is a group of high performing and entrepreneurial minded innovators, focused on transforming customer experience for the better. Your background looks something like this Have 4+ years of experience managing and leading sales teams, ideally in a B2B or SaaS environment with a track record of exceeding target. Trained in MEDDPICC sales methodology or similar value selling framework. Hire, t

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team When a Fortune 500 hands its customer experience to an AI agent, it is one of the largest bets the business will make that year — and enterprises of that size do not make it on a demo. Each customer has their own requirements for how an AI agent should be evaluated, and the narratives we build have to start there and hold up long after the decision is made. Data plays a central role in almost every one of those narratives, which is why Agent Data Science exists. A deployment is evaluated by many stakeholders inside the customer's organization, including senior leaders, customer experience teams, and technical functions, each with their own criteria for success. You own how performance is defined, measured, and demonstrated against these criteria, from translating them into metrics we operationalize and deliver, to improving the ones that are key to each evaluation. You hold that from the first pre-sales evaluation through the life of the account. Our team sits within Agent Product Ma

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team At Decagon, our offices are more than workplaces - they’re the center of how we build, collaborate and move fast together. From our San Francisco headquarters to expanding spaces in New York, Europe, Australia, and beyond, we create workplaces that are functional, inspiring and deeply aligned with Decagon’s culture. The Workplace team owns the strategy and operations behind our work environments, from real estate strategy and build-outs to the systems that keep our offices running seamlessly day to day. Our work directly shapes how Decagon operates, bringing intention and precision to the spaces where innovation happens. About the Role The Head of Real Estate & Workplace will own Decagon’s global real estate strategy, ensuring our physical environments scale in step with our growth. You will lead site selection, execute lease negotiations, and oversee new office buildouts. You will also lead the Workplace team that delivers an excellent employee experience in these offices day-to

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role As a Member of Technical Staff, you'll join one of four engineering teams building the systems behind Decagon's AI agents: Agent Engineering, Agent Orchestration, Enterprise Product, or Infrastructure. Engineers here own their work end to end and are trusted to make a real impact from the start. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users. This role is designed for candidates graduating between December 2026 and July 2027. New Grad roles will be based in San Francisco or New York. Your background looks something like this Pursuing or completing a B.S. (or higher) in Computer Science or a related technical field, graduating between December 2026 and July 2027 Proficiency with Python, TypeScript, and asynchronous programming Track record of building and shipping high-quality products and features through coursework, internships, or personal projects Comfort digging into system failures across deep t

** English Version to Follow Analyste KYC Lieu: Montréal, Québec La présence au bureau est requise au minimum 3 jours par semaine, dont au moins une journée le lundi et/ou le vendredi. À propos de mthree mthree s’associe à des institutions bancaires internationales afin d’aider de jeunes professionnels à lancer leur carrière. Notre client à Montréal est actuellement à la recherche d’un(e) Analyste KYC pour se joindre à une organisation dynamique et en pleine croissance. Description du poste Intervenant aux dernières étapes du processus de diligence raisonnable KYC et travaillant en étroite collaboration avec l’ensemble des parties prenantes du processus de diligence raisonnable KYC, notamment les responsables des données, les contrôleurs des données, les analystes de filtrage, les enquêteurs, les équipes de conformité et les gestionnaires de relations, l’Analyste KYC est responsable de s’assurer que les vérifications diligentes effectuées sur les nouveaux clients ou les clients existants sont conformes aux exigences réglementaires ainsi qu’aux politiques et directives internes. Responsabilités Dans le cadre d’une analyse fondée sur les faits, les principales responsabilités de l’Analyste KYC comprennent : S’assurer que l’ensemble des données, documents et renseignements recueillis dans le cadre du processus de diligence raisonnable sont conformes et fiables afin de déterminer le niveau de risque final associé à la relation client. S’assurer que le niveau de diligence raisonnable effectué correspond au niveau de risque final associé à la relation client. S’assurer que les exigences réglementaires locales applicables au dossier KYC ont été respectées. S’assurer que les éléments déclencheurs liés aux risques de criminalité financière sont soumis aux équipes de conformité pour avis, lorsque requis. Préparer une note de synthèse documentant et justifiant l’analyse KYC effectuée. S’assurer que le dossier est soumis au gestionnaire de relations pour approbation final