Principal Services Solutions Manager Jobs

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team Read more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs The Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments. Our goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale. About the Role As a Research Engineer focused on Safety, you’ll be responsible for making Decagon’s AI agents safe, reliable, and controllable, from evaluation through production. You’ll identify real-world failure modes and build the models, evalua

Rejoignez Teneo Teneo est le cabinet mondial de conseil auprès des dirigeants. Nous accompagnons les organisations, leurs dirigeants et leurs conseils d’administration dans la gestion de leurs enjeux stratégiques, réputationnels, financiers et de transformation. Présent dans plus de 50 bureaux à travers le monde, le groupe rassemble aujourd’hui plus de 2 000 collaborateurs. À Paris, notre équipe Strategy & Communications conseille des clients français et internationaux issus de secteurs variés sur leurs enjeux de communication, d’influence et de réputation. Nous travaillons au plus près des directions générales sur des problématiques complexes, tant en France qu’à l’international, en collaboration avec les équipes Teneo à travers le monde. Dans le cadre d’un remplacement, nous recherchons un(e) Associate Consultant(e) en CDD de 6 mois à compter de décembre 2026 . L’opportunité Vous interviendrez sur une grande diversité de projets et contribuerez à l’accompagnement stratégique de nos clients dans des domaines tels que la communication financière, les affaires publiques, les relations médias, la communication de crise et les enjeux de réputation. Vous serez au cœur de la production d’analyses, de recommandations et de contenus destinés à soutenir les objectifs stratégiques de nos clients. Les principales missions Participer à la gestion et au suivi des missions clients en coordination avec les équipes de conseil. Réaliser des recherches, analyses sectorielles, benchmarks et veilles médiatiques, institutionnelles et concurrentielles. Identifier les tendances, risques et opportunités susceptibles d’avoir un impact sur les activités et la réputation de nos clients. Préparer les réunions clients, rédiger les comptes rendus et assurer le suivi des actions. Produire des notes de recherche, des présentations, des éléments de langage et autres supports stratégiques. Contribuer à l’élaboration de recommandations de communication et d’influence. Participer au

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team This role rolls up into the AI Acceleration team, within the broader Finance Org today - though our mandate reaches far beyond it. We're pushing to leverage AI across the entire organization, creating multiples of efficiency in how every function operates. We partner closely across Finance, Accounting, People, Legal, and Sales to develop solutions in a meaningful way. We execute and deliver at extremely fast velocity. About the Role Decagon is growing fast, and we're looking for an AI Acceleration Engineer to build the systems the company runs on and make AI a practical part of how every team works. You'll extend the platform that already serves as our source of truth for contracts and customers, automate the billing, collections, and close work that still takes days of manual effort each month, and replace processes running on spreadsheets with systems people can trust. You'll also AI-pill the rest of the company, giving them the MCP servers, skills, agents, and artifacts to automat

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team This role rolls up into the AI Transformation team, within the broader Finance Org today — though our mandate reaches far beyond it. We're pushing to leverage AI across the entire organization, creating multiples of efficiency in how every function operates. We partner closely across Finance, Accounting, People, Legal, Sales, to partner and develop solutions in a meaningful way. We execute and deliver at extremely fast velocity. About the Role Decagon is growing fast — we're looking for a Business Systems Manager to own the implementation, deployment, and maintenance of our ERP, and to drive ownership across our broader systems landscape — Ramp, Navan, TeamOhana, Aleph, and more. This isn't a role about evaluating tools and writing decks. You'll be hands-on, driving the full SDLC across all of these systems while partnering closely with every relevant business stakeholder. You navigate and thrive in ambiguous environments, constantly iterating to get to best-in-class. You move with u

Sobre Nós Na Design Bridge and Partners acreditamos que o design é o meio mais poderoso de promover mudanças positivas. Qualquer que seja o negócio. Qualquer que seja o desafio. Porque o design responde às grandes questões. Remodelar a forma como as organizações se comportam e como as pessoas vivenciam o mundo. Portanto, estamos redefinindo o que é design e o que o design pode fazer pelas marcas, empresas, pessoas e pelo planeta. Vemos o design como o fio que unifica a marca em termos de estratégia, identidade, experiência e tutela. Com 850 pessoas em 12 países, nossos clientes incluem NASA Artemis, Unilever, Coca-Cola, Microsoft, Diageo, Mastercard, Intel, Mondelez, Tencent, HSBC, Colgate, Reckitt, Fortnum & Mason e a BBC. Sobre a vaga Estamos procurando um(a) Diretor(a) de Arte com experiência em social. Essa pessoa será responsável por transformar conceitos e objetivos de negócio em conteúdos relevantes, consistentes e impactantes para diferentes plataformas e formatos. Principais Responsabilidades Desenvolver conceitos criativos e direções visuais para campanhas, conteúdos institucionais e pautas de social media. Criar peças estáticas e animadas para formatos como feed, stories, reels e demais canais digitais. Criar key visuals, apresentações, desdobramentos e materiais de apoio para comunicação digital. Desenvolver motion graphics e animações para stories, reels e outros formatos de vídeo curto. Utilizar ferramentas de inteligência artificial generativa para criação, exploração e tratamento de imagens. Trabalhar em parceria com equipes de conteúdo, redação, marketing, branding, mídia e fornecedores externos. Requisitos e Qualificações Experiência como Diretor(a) de Arte, com atuação em social media e comunicação digital. Portfólio consistente, com exemplos de campanhas, peças para redes sociais, vídeos e motion. Domínio de ferramentas como Adobe Photoshop, Illustrator, After Effects e Premiere. Conhecimento de motion design aplic

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role We're looking for a Growth Engineer to own the technical surface areas that drive Decagon's growth – including our website and technical growth products that go beyond what a marketing team can typically ship on its own – interactive tools, AI-powered demo experiences, and other product-like growth tools. You'll own the strategy behind what gets built and in what order, treating the site as a product with a real roadmap rather than a series of one-off requests. What you might build Tools that automate the creation of customized assets and experiences – a personalized landing page builder, interactive voice demos, and similar – built once and distributed across channels to drive pipeline growth. Internal tooling that automates manual work in ad platforms for our paid digital team – audience building, bid/budget adjustments, reporting rollups, etc. Agents that pull from our own AI stack, Salesforce, and marketing tools to surface key intent signals to our Sales team. In this role, you

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team Decagon is the leading conversational AI platform, empowering every brand to deliver concierge customer experiences. Industry-defining enterprises like Cash App, Square, Chime, Oura, Delta Airlines, Tickemaster, American Airlines, and Avis use our platform to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We believe businesses deserve better, more human ways to care for their customers, and that AI finally makes that possible. Design at Decagon is early and growing. You'd report to our Senior Director of Product Design and join a high-visibility, high-ownership team where your work directly shapes the product, the company, and the interaction patterns an entire industry is still figuring out. We work across every customer segment, partnering closely with engineering, product, and go-to-market to make our platform robust, scalable, and easy to use. About the Role Today, enterprises use Decagon to deploy

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role We’re looking for a Director, Strategic Accounts that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal. In this role, you will Develop a strategy to break into and close key strategic logos for Decagon Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders) Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions Forecast and accurately report on pipeline and revenue Develop and execute account plans to execute strategic deals Provide feedback and insig

Sobre Nós Na Design Bridge and Partners acreditamos que o design é o meio mais poderoso de promover mudanças positivas. Qualquer que seja o negócio. Qualquer que seja o desafio. Porque o design responde às grandes questões. Remodelar a forma como as organizações se comportam e como as pessoas vivenciam o mundo. Portanto, estamos redefinindo o que é design e o que o design pode fazer pelas marcas, empresas, pessoas e pelo planeta. Vemos o design como o fio que unifica a marca em termos de estratégia, identidade, experiência e tutela. Com 850 pessoas em 12 países, nossos clientes incluem NASA Artemis, Unilever, Coca-Cola, Microsoft, Diageo, Mastercard, Intel, Mondelez, Tencent, HSBC, Colgate, Reckitt, Fortnum & Mason e a BBC. Sobre a vaga Estamos procurando um(a) Especialista em Business Intelligence, responsável por transformar dados de conversas sociais, métricas de mídia e comportamento de navegação em inteligência acionável. A atuação combina estruturação técnica de monitoramento com capacidade analítica para conectar comportamento de marca, jornada do usuário e resultados de campanhas em diagnósticos estratégicos. Principais Responsabilidades Configurar, calibrar e gerenciar queries de social listening , aplicando regras de taxonomia, clusterização de temas e análise de sentimento. Monitorar conversas em tempo real para identificar tendências emergentes, comportamento de comunidades, movimentações de concorrentes e riscos de imagem. Integrar e analisar dados de mídia paga (Meta Ads , Google Ads , TikTok Ads , LinkedIn Ads , Mídia Programática) e tráfego orgânico. Estruturar, padronizar e auditar a parametrização de URLs ( UTMs ) em todas as frentes de ativação de campanha. Acompanhar e analisar a jornada do usuário no Google Analytics 4 (GA4), correlacionando esforços de mídia e repercussão social com métricas de navegação e conversão. Aplicar ferramentas de inteligência artificial generativa para otimizar roti

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Job Overview: We are looking for a highly experienced Staff Engineer to join the FGA DevEx team and lead the evolution of our end to end developer experience across both OSS and SaaS. This team owns the SDKs in Go, JavaScript, .NET, Python, Java and other languages, along with CLI workflows, IDE integrations, GitHub automation, developer documentation, and release strategy. All development is done in the open as open source, and we actively welcome and review community contributions. Our guiding principle is One developer experience, many deployment models. As a Staff Engineer, you will define technical direction, ensure cross language consistency, influence API design in partnership with FGA Core, and raise the quality bar across all developer facing tooling. Responsibilities: Define and drive the technical direction for FGA DevEx , CLI, IDE integrations, and developer automation across OSS and SaaS. Lead architectural decisions for multi language SDKs in Go, JavaScript, .NET, Python, and Java, leveraging and evolving the SDK generator that forms the core of all clients. Own and evolve the SDK generator framework, templates, and wrapper patterns to ensure cross language consistency, configurability, and long term maintainability. Establish standards across SDKs for authentication flows such as client credentials, error mapping and handling, retry logic with appropriate rate limiting strategies, and method level configuration overrides. Ensure advanced SDK

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role As an intern on Decagon’s Engineering team, you’ll be part of a pioneering group shaping the future of intelligent agents. You’ll contribute directly to production-ready initiatives that address real team needs, gaining hands-on experience and leaving your mark on meaningful, high-visibility work. This is a 12-week internship running June 1 – August 20, 2027, based out of our San Francisco office. This role is designed for candidates graduating between December 2027 and July 2028. Your background looks something like this You will graduate by summer 2028 with a degree in Computer Science or a related technical field You have experience from previous software engineering internships You write amazing code, fast Experience using AI coding agents as part of development You are excited to thrive in a fast-paced environment, continuously learn, and sharpen your skills Even better Prior experience working with multi-modal models Experience with distributed systems, data pipelines, or produ

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role Decagon is seeking a dynamic and results-driven Director, Enterprise Sales to join our founding sales leadership team, reporting directly into our VP of Sales. You thrive on identifying opportunities that will increase the business’ and financial impact of your team, work cross-functionally to develop and execute new programs that carry out the companies vision. As the Director, Enterprise Sales you will be instrumental in scaling our sales operations, driving revenue growth, and ensuring the team’s success. Decagon is a fully in person company based in our New York office. The enterprise core team is a group of high performing and entrepreneurial minded innovators, focused on transforming customer experience for the better. Your background looks something like this Have 4+ years of experience managing and leading sales teams, ideally in a B2B or SaaS environment with a track record of exceeding target. Trained in MEDDPICC sales methodology or similar value selling framework. Hire, t

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team When a Fortune 500 hands its customer experience to an AI agent, it is one of the largest bets the business will make that year — and enterprises of that size do not make it on a demo. Each customer has their own requirements for how an AI agent should be evaluated, and the narratives we build have to start there and hold up long after the decision is made. Data plays a central role in almost every one of those narratives, which is why Agent Data Science exists. A deployment is evaluated by many stakeholders inside the customer's organization, including senior leaders, customer experience teams, and technical functions, each with their own criteria for success. You own how performance is defined, measured, and demonstrated against these criteria, from translating them into metrics we operationalize and deliver, to improving the ones that are key to each evaluation. You hold that from the first pre-sales evaluation through the life of the account. Our team sits within Agent Product Ma

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role Decagon is looking to hire our first Compensation Manager leader to build and own the foundation of how we attract, reward, and retain world-class talent as we scale. This is a high-impact, zero-to-one role: you'll design the compensation and benefits architecture from the ground up, bring structure and rigor to our equity programs, and serve as the strategic authority on all things total rewards across the company. You'll partner directly with our founders, People leadership, and Finance to ensure our programs are competitive, equitable, and built to scale with us. You May Be a Good Fit If You: Have 6+ years of experience in compensation, benefits, or total rewards at a high-growth tech or SaaS company - leadership experience is a plus Have built or significantly rebuilt compensation structures, job architecture, and leveling frameworks — ideally in a fast-moving, pre-IPO environment Have deep expertise in equity compensation (option plans, RSUs, refresh cycles) and experience suppo

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team At Decagon, our offices are more than workplaces - they’re the center of how we build, collaborate and move fast together. From our San Francisco headquarters to expanding spaces in New York, Europe, Australia, and beyond, we create workplaces that are functional, inspiring and deeply aligned with Decagon’s culture. The Workplace team owns the strategy and operations behind our work environments, from real estate strategy and build-outs to the systems that keep our offices running seamlessly day to day. Our work directly shapes how Decagon operates, bringing intention and precision to the spaces where innovation happens. About the Role The Head of Real Estate & Workplace will own Decagon’s global real estate strategy, ensuring our physical environments scale in step with our growth. You will lead site selection, execute lease negotiations, and oversee new office buildouts. You will also lead the Workplace team that delivers an excellent employee experience in these offices day-to