Proactive Moderation Operations Specialist Jobs

About this Role OpenAI’s Finance organization is helping build the company and finance team of the future. Across Corporate Finance, Strategic Finance, Accounting, Tax, Treasury, Procurement, Real Estate & Workplace, Corporate Development, and Economic Research, teams are using OpenAI’s products to reshape core workflows, improve operating leverage, and surface practical lessons about how AI changes enterprise functions. As this work scales, Finance is becoming both a proving ground for real-world AI adoption and an increasingly important proof point for customers, and a feedback loop for Product, Research and Revenue teams. The opportunity is no longer just to capture isolated examples, but to turn them into a coherent program that strengthens OpenAI’s internal operations, informs product development, and helps the company explain what high-value enterprise AI adoption looks like in practice. The Visual Storytelling & AI Innovation Lead partners directly with the Chief of Staff to the CFO to turn Finance’s most important work into clear, visually compelling executive artifacts. This person will personally create CFO-facing presentations, board materials, executive briefings, customer-facing materials, and reusable design systems; shape the story architecture for high-stakes leadership and external moments; and establish the visual storytelling and presentation quality bar across Finance. The role will work closely with Global Affairs, Corporate Communications, Investor Relations, and Marketing to ensure this work supports broader messaging, audience, and channel strategies. The role will also turn Finance AI workflows into credible demos, proof points, and transformation stories; help Economic Research package and amplify its work; identify and elevate flagship use cases with Finance and Enterprise Platforms & Technology leaders; and develop content and materials that support customer and external engagement. This is a hands-on individual contributor ro

About the Team Security is at the foundation of OpenAI’s mission to ensure that artificial general intelligence benefits all of humanity. The Security team protects OpenAI’s technology, people, and products. We are technical in what we build but are operational in how we do our work, and are committed to supporting all products and research at OpenAI. Our Security team tenets include: prioritizing for impact, enabling researchers, preparing for future transformative technologies, and engaging a robust security culture. About the Role We are seeking a Software Engineer, Security Observability to join our Security team. In this role, you will be responsible for building secure, scalable systems that enhance our security observability infrastructure. Leveraging your strong engineering skills, you will collaborate with cross-functional teams to develop, deploy, and maintain robust software solutions that support our security and detection capabilities. This role is open to remote employees, or relocation assistance is available to one of our OpenAI offices in San Francisco, Seattle, or New York City. Due to requirements associated with work this role may support, applicants for this position must be U.S. citizens. In this role, you will: Design and develop scalable software systems that facilitate security observability across our infrastructure. Build and maintain data pipelines that centralize and store security-relevant data from diverse sources. Proactively improve the resilience and reliability of data systems to ensure high platform availability Collaborate closely with Detection & Response (D&R) and other security teams to reduce the company’s security risk. Contribute to data engineering in support of forensic investigations and compliance efforts. You might thrive in this role if you have: Strong software engineering experience, with proficiency in programming languages such as Python, Golang, or similar. A background in infrastructure as code, with exp

About the Team The Technical Success team is responsible for ensuring developers and enterprises are successful in building scalable production applications with the OpenAI API platform. We guide and support customers to achieve maximum benefits, value, and adoption from deploying our highly-capable models. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are looking for a technically savvy and business-minded AI Deployment Engineer to deeply partner with our most strategic and high-impact platform customers, guiding them through application ideation, development, delivery, and scale to accelerate and maximize the value of what they build with our platform. You will have the opportunity to work on the most novel and creative use cases being built on our API, serving as a critical partner for collecting and delivering high fidelity feedback to Product and Research teams. This role is based in Tokyo, Japan. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees In this role, you will: Deeply embed with our most strategic platform customers, serving as their technical thought partner in ideating and building novel applications on our API. Proactively provide guidance to our customers on how to maximize business impact from their applications, accelerating their time to value. Experiment and prototype solutions with and for your customers. Forge and manage relationships with our customers’ leadership and stakeholders to ensure their application’s successful deployment and scale. Contribute to our open-source developer and enterprise resources. Scale the AI Deployment Engineering function through sharing knowledge, codifying best practices, and publishing notebooks to our internal and external repositories. Validate, synthesize, and deliver high-signal feedback to the Product and Research teams. Use your expertise i

About the Team The Technical Support team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve complex issues and support customers in maximizing value and adoption from deploying our highly-capable models. We work closely with Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. We think from an automation-first mindset and leverage the latest in AI to scale our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and help shape the future of Technical Support in the age of AI. About the Role We are looking for a Senior Support Engineer to collaborate directly with our strategic enterprise accounts and product teams, helping solve some of the most difficult problems faced by our Customers. You will be part of the best technical troubleshooting team at OpenAI, and our Customers and Engineering teams will look to you for technical guidance in addressing the most technically difficult issues in our environment. As a Senior Support Engineer, you will design and run operational processes to monitor our top strategic customers and a 24x7 response team. You’ll work closely with our Infrastructure and Engineering teams to deliver the best possible experience to customers at scale. Working directly with our most strategic Customers - You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with the OpenAI API platform. The nature of this role will be low volume, high difficulty. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Be among the foremost technical and troubleshooting experts for our API platform at OpenAI. You are the last line of defense before the core Engineering team. Proactively iden

About the team The AI Deployment Engineering team ensures the safe and effective deployment of Generative AI applications for developers and enterprises. We serve as trusted technical advisors, helping customers and partners move from early experimentation to production-scale AI systems. As a Partner AI Deployment Engineer focused on AWS, you will operate at the center of one of our most strategic partnerships, driving joint customer success and enabling AWS and partner ecosystems to scale adoption of OpenAI-powered solutions. About the role We are looking for a highly experienced technical leader to serve as the primary technical counterpart to AWS field leadership (Solutions Architects, Specialists, and Partner teams). This role goes beyond individual deal support—you will shape strategy, define engagement models, and build repeatable systems that scale across AWS globally. You will work across pre- and post-sales, guiding complex enterprise customers from ideation to production while enabling AWS and partners to independently drive deployments. You will combine deep technical expertise, strong judgment, and ecosystem leadership to maximize impact across a portfolio of high-priority opportunities. This role is based in Bangalore . In this role, you will: Strategic AWS Engagement & Influence Serve as the senior technical counterpart to AWS field leadership, building trust and credibility across regions and teams. Influence joint account strategy and technical direction for high-priority opportunities. Shape how OpenAI engages with AWS by defining engagement models, prioritization frameworks, and best practices. Proactively identify and drive net-new opportunities and high-impact use cases across the AWS ecosystem. Complex Deal Leadership & Execution Lead technical strategy for large, ambiguous, and high-stakes enterprise engagements. Guide customers from early ideation through architecture design, prototyping, and production deployment. Act as a technical d

About the Team The Technical Support team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve complex issues and support customers in maximizing value and adoption from deploying our highly-capable models. We work closely with Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. We think from an automation-first mindset and leverage the latest in AI to scale our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and help shape the future of Technical Support in the age of AI. About the Role We are looking for a Senior Support Engineer to collaborate directly with our strategic enterprise accounts and product teams, helping solve some of the most difficult problems faced by our Customers. You will be part of the best technical troubleshooting team at OpenAI, and our Customers and Engineering teams will look to you for technical guidance in addressing the most technically difficult issues in our environment. As a Senior Support Engineer, you will design and run operational processes to monitor our top strategic customers and a 24x7 response team. You’ll work closely with our Infrastructure and Engineering teams to deliver the best possible experience to customers at scale. Working directly with our most strategic Customers - You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with the OpenAI API platform. The nature of this role will be low volume, high difficulty. This role is based in Dublin, Ireland. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Be among the foremost technical and troubleshooting experts for our API platform at OpenAI. You are the last line of defense before the core Engineering team. Proactively identi

About the Team The OpenAI Robotics team is focused on unlocking general-purpose robotics and pushing towards AGI-level intelligence in dynamic, real-world settings. Working across the entire model stack, we integrate cutting-edge hardware and software to explore a broad range of robotic form factors. We strive to seamlessly blend high-level AI capabilities with the constraints of physical systems to improve peoples’ lives. About the Role As a Senior Software Engineer, ML Systems & Training Infrastructure, you will be a deeply hands-on engineering force multiplier for the robotics team. You will help keep the training framework and surrounding infrastructure healthy, review and improve code quickly, debug failures across ML systems and infrastructure, and unblock researchers and engineers when the path from idea to working training job gets rough. We’re looking for people who love writing, reading, reviewing, and fixing code; who can get productive quickly in unfamiliar systems; and who bring strong practical judgment without a lot of ego or process overhead. This role will be based in San Francisco, CA and be expected in office 5 days per week and offer relocation assistance to new employees. In this role, you will: Review, improve, and clean up code across training frameworks and adjacent infrastructure. Identify risky or low-quality changes before they land, and raise the code quality bar without slowing the team down. Debug issues across ML training systems, GPUs, clusters, networking, and related infrastructure. Help researchers and engineers unblock broken training jobs, flaky workflows, and brittle internal tooling. Improve the reliability, maintainability, and usability of the robotics team’s training framework. Move quickly on practical engineering problems that directly affect team velocity. You might thrive in this role if you: Have strong software engineering fundamentals and excellent code review judgment. Have experience with ML systems, training fr

About the Team OpenAI’s mission is to build safe artificial general intelligence (AGI) that benefits all of humanity. Achieving this requires bringing the world’s most exceptional talent under one roof to push the boundaries of what’s possible. Our Research Recruiting team plays a critical role in this effort. We are an embedded part of the research organization—working side by side with our research staff to deeply understand evolving priorities, build trust, and strategically shape the future of OpenAI’s talent. About the Role We are looking for a highly strategic recruiter to work closely with the Head of Research Recruiting on a small set of unusually important, high-touch searches and candidate relationships. This role will focus on exceptional talent who does not move through a standard recruiting process: highly visible researchers, technical leaders, operators, and other special-interest candidates where timing, discretion, market intelligence, and tailored engagement matter as much as process execution. This is not a conventional req-based recruiting role. You will help identify where the market is moving, develop intelligence on top talent and competitor activity, translate that intelligence into action, and orchestrate bespoke recruiting strategies for candidates who require a more nuanced path into OpenAI. You should be able to translate these signals and states into clear, actionable advice for leaders and then make it happen. In this role, you will: Partner directly with the Head of Research Recruiting and research leadership team to define priority talent targets and shape bespoke engagement strategies. Build and maintain deep market intelligence across frontier AI, research, engineering, and adjacent talent ecosystems, including competitor movement, candidate motivations, and relationship context. Proactively identify, map, and cultivate exceptional high-profile talent before there is a formal or standard hiring process attached. Translate weak signa

About the Team Security is at the foundation of OpenAI’s mission to ensure that artificial general intelligence benefits all of humanity. The Security team protects OpenAI’s technology, people, and products. We are technical in what we build but are operational in how we do our work, and are committed to supporting all products and research at OpenAI. Our Security team tenets include: prioritizing for impact, enabling researchers, preparing for future transformative technologies, and engaging a robust security culture. About the Role Our technologies support some of the most important and impactful work in the world, including our strategic and high-impact customers in the public sector. As a Forward Deployed Security Engineer (FDSecE) you will be responsible for securing these novel applications of OpenAI’s technology. We’re looking for motivated, tenacious, and curious people who will work closely with engineering teams to ensure our infrastructure deployments are highly secure against our adversaries. As an FDSecE, you will embed directly throughout the lifecycle, working on-site and being hands-on to ensure the overall security of these deployments from design to production and through ongoing operations. This role is preferred to be based in Washington DC but may consider remote work. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. Travel to and working from customer sites is required for this role. In this role, you will: Deeply embed with our most strategic public sector customers to implement and maintain robust security controls. Be a design and technical thought partner by leveraging security expertise on protective controls including access controls, authentication, encryption, network, and system security. Collaborate closely with teammates, cross-functional teams, customers, and service providers to achieve security and compliance goals. Ensure continuity of critical security and monitoring c

About the Team The Business Data Science team uses data and analytics to optimize business performance, drive growth, and foster meaningful partnerships, with the goal of ensuring the sustained and impactful expansion of OpenAI's initiatives to maximize the benefits of AGI for all of humanity. We partner with Sales (GTM), Marketing, Partnerships, Support, Finance, Product, and Growth. About the Role As a member of our Business Data Science team, you will help build a data-driven culture around insight generation, decision making, and strategy at OpenAI. This role is focused on driving customer success within our business products (ChatGPT Team, ChatGPT Enterprise, and API). You will work on projects such as identifying opportunities for interventions within a customer lifecycle to drive activation & onboarding, identifying target audiences for new feature launches, and measuring the efficacy of emails, events, and other interventions to drive ongoing engagement with our products. This role is based in San Francisco, CA or New York, NY. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Embed with our Customer Success organization as a trusted partner, uncovering new ways to drive customer adoption and engagement of our business products. Establish key metrics, run experiments, and perform analysis to help us understand the incrementality of our efforts to drive adoption/engagement. Proactively surface insights and opportunities to drive engagement and growth. Build tools and systems for stakeholders to self-serve routine data and insights freeing up time to work on more leveraged analyses. Become an expert in OpenAI’s data and systems. Through partnership with Data Eng, Finance and other business teams, you will self-serve all the underlying data for our business and derive insights from them. Partner with other data scientists across the company to share knowledge and continually

About the team The OpenAI for Government team is a dynamic, mission-driven group leveraging frontier AI to transform how governments achieve their missions. Our team works to empower public servants with secure, compliant AI tools (e.g., ChatGPT Enterprise, ChatGPT Gov) and mission-aligned deployments that meet government technical requirements with strong reliability and safety. About the role Forward Deployed Engineers (FDEs) lead complex deployments of frontier models in production. You will embed with our most strategic government and public sector customers—where model performance matters, delivery is urgent, and ambiguity is the default. You’ll map their problems, structure delivery, and ship fast. This includes scoping, sequencing, and building full-stack solutions that create measurable value, while driving clarity across internal and external teams. You will work directly with defense, intelligence, and federal stakeholders as their technical thought partner, guiding adoption, maximizing mission impact, and ensuring successful deployments at scale. Along the way, you’ll identify reusable patterns, codify best practices, and share field signal that influences OpenAI’s roadmap. This role is based in Washington DC, Seattle or San Francisco. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel up to 50% is required, including on-site work with customers. In this role you will Own technical delivery across multiple government deployments, from first prototype to stable production. Deeply embed with public sector customers to design and build novel applications powered by OpenAI models. Enable successful deployments across customer environments by delivering observable systems spanning infrastructure through applications. Prototype and build full-stack systems using Python, JavaScript, or comparable stacks that deliver real mission impact. Proactively guide customers on maximizing business and operational value from

About the Team The Launch Programs team is responsible for driving cross-functional planning, readiness, and execution for OpenAI’s most visible and strategic product moments. We partner closely with product teams to understand their goals, requirements, and timelines—then help translate those into clear, actionable plans across marketing, comms, events, and other functions. Our team acts as the connective tissue between builders and storytellers, ensuring that launches are predictable, aligned, and impactful. About the Role As a Launch Program Manager, you’ll play a central role in turning product ambitions into coordinated company-wide launch moments. You’ll work hand in hand with product teams to deeply understand their roadmaps and readiness needs, then drive alignment across marketing, comms, events, and other partners to ensure smooth, high-quality execution. We’re looking for people who: Are exceptional at building alignment across diverse functions and stakeholders Can translate product requirements and timelines into structured, coordinated launch plans Are clear communicators who can operate effectively at both tactical and strategic levels Thrive in fast-paced, ambiguous environments and enjoy building structure where it doesn’t yet exist Are skilled at navigating complex product organizations and creating clarity across multiple teams This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Partner with product teams to understand requirements, roadmaps, and readiness, then translate those into clear launch plans and timelines Drive cross-functional planning and execution across marketing, comms, events, and operations to ensure cohesive, high-quality launches Serve as the central communications hub, driving alignment through clear updates, status reviews, and structured working rhythms Anticipate and proactively address launch risks, sur

About the Team OpenAI’s Hardware organization develops AI-native silicon and system-level solutions for the unique demands of advanced AI workloads. Building on efforts like Jalapeño, the team is developing future generations of AI-native silicon and tightly integrated systems to power the next generation of frontier models. By co-designing chips, systems, tools, and methodologies, the team helps deliver faster, more efficient, and production-ready hardware for OpenAI’s supercomputing platform. About the Role We are seeking a Operations Program Manager (OPM) to serve as the single-threaded operational leader for new hardware introductions (NPI) and production ramps across OpenAI’s AI infrastructure systems. This role combines hands-on execution with strategic ownership. You will be responsible for defining the operating model, aligning cross-functional stakeholders, setting the critical path, making informed tradeoffs, escalating decisively, and ensuring hardware programs deliver on schedule, quality, cost, and scalability. Success in this role requires comfort operating in ambiguity, influencing without authority, and driving alignment across internal teams and external partners—while keeping eyes firmly on long-term system scalability and repeatability. In this role, you will: Strategic & Leadership Ownership Act as the single-threaded owner for operational readiness across NPI and ramp, accountable for outcomes from early bring-up through sustained production Translate OpenAI’s infrastructure strategy and engineering objectives into clear operating plans, execution priorities, and decision frameworks Drive alignment across Engineering, Operations, Strategic Sourcing, Finance, Capacity Planning, and Executive stakeholders by framing tradeoffs, risks, and recommendations Proactively identify inflection points where decisions or investments are required to protect long-term scale, reliability, or cost targets Influence operational strategy with manufacturing par

About the team The AI Deployment Engineering team works closely with frontier startups. We are trusted advisors to, and thought partners with, startups to ensure that OpenAI’s technology is deployed safely and effectively, whilst also partnering with engineering, research, and product to turn those insights into evaluation systems, product improvements, and better model behavior. This team sits at the intersection of customer reality and model quality. We combine hands-on technical depth with strong product judgment, helping translate complex, high-value use cases into clear signals that can improve both the customer experience and the underlying systems. This role is based in Paris. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. We require fluency in French for this role. About the role We are seeking a technically proficient, product-minded engineer to help push the frontier of advanced AI with our strategic startup customers. You'll work with some of the most exciting AI startups in the world, helping them optimize their own systems and turning those learnings into durable improvements across OpenAI’s research and products. You will partner deeply on complex workflows, identify the gaps that matter, and help transform those gaps into reproducible evaluations, technical insights - helping shape OpenAI's research and product direction. This role is well suited to engineers who are equally comfortable debugging a workflow, iterating on prompts or agents, designing evaluations, and collaborating across research and product. You should be excited by ambiguous, high-impact problems and motivated by the opportunity to shape how advanced AI systems improve in practice. In this role, you will: Work directly with strategic startup customers to understand critical workflows, uncover failure modes, and identify high-impact opportunities for improvement. Prototype and iterate on prompts, agents, and workflow designs to better unde

About the team The AI Deployment Engineering team works closely with frontier startups. We are trusted advisors to, and thought partners with, startups to ensure that OpenAI’s technology is deployed safely and effectively, whilst also partnering with engineering, research, and product to turn those insights into evaluation systems, product improvements, and better model behavior. This team sits at the intersection of customer reality and model quality. We combine hands-on technical depth with strong product judgment, helping translate complex, high-value use cases into clear signals that can improve both the customer experience and the underlying systems. About the role We are seeking a technically proficient, product-minded engineer to help push the frontier of advanced AI with our strategic startup customers. You'll work with some of the most exciting AI startups in the world, helping them optimize their own systems and turning those learnings into durable improvements across OpenAI’s research and products. You will partner deeply on complex workflows, identify the gaps that matter, and help transform those gaps into reproducible evaluations, technical insights - helping shape OpenAI's research and product direction. This role is well suited to engineers who are equally comfortable debugging a workflow, iterating on prompts or agents, designing evaluations, and collaborating across research and product. You should be excited by ambiguous, high-impact problems and motivated by the opportunity to shape how advanced AI systems improve in practice. This role is based in London. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. In this role, you will: Work directly with strategic startup customers to understand critical workflows, uncover failure modes, and identify high-impact opportunities for improvement. Prototype and iterate on prompts, agents, and workflow designs to better understand system behavior and unlock customer