Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Risk Operations team is looking for an experienced analyst to join an industry leading global fraud operations team. This role is responsible for conducting onboarding, as well as periodic risk reviews and investigations related to fraud, supportability, and compliance requirements for Stripe’s Greater China (GCN) users. In addition to executing complex, unified user risk assessments these analysts will work collaboratively with cross-functional teams and stakeholders to expand the impact of the team to scale Greater China (GCN) user risk assessment and support processes. They should have a deep understanding of risk analysis in either fraud, compliance or user policy/TOS, demonstrate excellence conducting complex reviews of high volume/new users, strong analytical skills, comfort engaging directly with users via email/live calls, and experience leading process improvement initiatives in a highly cross-functional & collaborative environment. What you’ll do Did you know that only around 4% of the world’s GDP comes from internet commerce? At Stripe, we believe that this represents a future with almost limitless potential for innovation, creativity and global prosperity. While the promise of a glo
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Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Security Incident Response team is responsible for triaging and assessing the severity of incoming security alerts, responding with initial containment measures and escalating as needed to incident responders for further investigation and resolution. They analyze a variety of data sources to identify potential threats, collect requirements for operational enhancements to detection and response systems, and generally scale security processes. From external attacks to insider threats, our goal is to respond with speed and precision, remediate, and support the incident postmortem process. The team is distributed globally and regularly coordinates with stakeholders in North America, Europe, and Asia. What you’ll do You will leverage your security management experience to improve incident response capabilities at Stripe. You will manage a team of security analysts, investigators, and responders on the front lines of the incident response process, hiring, training, and evaluating their performance, providing technical guidance where needed, developing clear and consistent response procedures, and ensuring timely and effect
Engineering Manager, AI Conversation Platform Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The newly formed Conversation Platform team aims to build a conversation platform for all merchants who use Stripe. We are doing so by (a) automating the easy tasks, and (b) assisting our users in the difficult tasks. Some examples include customizing the Stripe landing page to suggest bespoke integrations, allowing users to command the Stripe API in natural language, and resolving user issues automatically. We are developing RAG based systems on the latest LLMs as well as fine-tuning our own models. We’re an end-to-end team going from ideas to models to shipping in production. What you’ll do Responsibilities Driving an ambitious vision for AI/ML that benefits our users Setting the technical & process direction for the team based on business goals Brainstorm and coordinate product integrations with partner teams Proposing new ideas and building prototypes Be an integral part of a larger ML community internally & externally Hire & develop a world-class team to deliver high-quality ML systems. Coach engineers to help them grow in their careers and maintain a high bar Who you are We are looking for ML Engineering Managers who are passionate about using ML to improve products and delight customers. You have experience leading teams that develop streaming feature pipelines, build ML models, and deploy them to production, even if it involves making substantial changes to backend code. You a
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Financial Crimes team plays a critical role in ensuring a healthy financial ecosystem and maintaining trust in Stripe's platform. We ensure that prohibited parties cannot utilize our services and identify bad actors engaging in money laundering, terrorist financing, or other financial crimes. As Stripe's user base and global footprint grow dramatically, this team is essential for mitigating risk and upholding regulatory compliance, directly contributing to Stripe's mission of increasing the GDP of the internet safely and responsibly. What you'll do As a Risk Operations Analyst, you'll work to ensure our policies, operations, and workflows align with the needs of our financial partners. You'll be accountable for workflows impacting a variety of cross-functional internal and external stakeholders to identify and assess regulatory, contractual, and partner risk. Further, you'll influence and advise operational teams in building out scalable operational processes to ensure compliance with service level agreements, routine reporting, and overall risk mitigation. Responsibilities • Demonstrate sound judgment and an ability to navigate non-binary, high-risk decisions • Adhere closely to process while still constantly quest
Who we are About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Develop and manage scalable billing and collection processes for complex user agreements and new business operations. Build scalable and auditable onboarding processes for new and existing users. Onboard sold custom contracts into our billing systems. Work with legal contracts using strong attention to detail. Partner with internal systems, global deal management, legal, sales ops, internal audit, go-to-market, engineering and accounting teams to develop and improve processes for contract reviews and to anticipate changing business requirements. Partner with account managers to solve user inquiries related to onboarding implementation, billing, and collections. Advocate for the customer to internal stakeholders. Share system feedback and insights to Sales, Product Management, Engineering, Support and Legal on innovation and improvement needed to optimize the Stripe user experience. Help scope, build, and deliver continuous process improvements that enhance operations. Who you are Minimum requirements Must have a Bachelor's degree or foreign equivalent in Finance, Business, Information Management, or a related field, plus 4 years of Client-facing experience in customer success, consulting, financial services, account management, or technical product sales. Must also have 3 years experience in each of the following: Tracing process impacts from situation to end customers &
Engineering Manager, AI Conversation Platform Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The newly formed Conversation Platform team aims to build a conversation platform for all merchants who use Stripe. We are doing so by (a) automating the easy tasks, and (b) assisting our users in the difficult tasks. Some examples include customizing the Stripe landing page to suggest bespoke integrations, allowing users to command the Stripe API in natural language, and resolving user issues automatically. We are developing RAG based systems on the latest LLMs as well as fine-tuning our own models. We’re an end-to-end team going from ideas to models to shipping in production. What you’ll do Responsibilities Driving an ambitious vision for AI/ML that benefits our users Setting the technical & process direction for the team based on business goals Brainstorm and coordinate product integrations with partner teams Proposing new ideas and building prototypes Be an integral part of a larger ML community internally & externally Hire & develop a world-class team to deliver high-quality ML systems. Coach engineers to help them grow in their careers and maintain a high bar Who you are We are looking for ML Engineering Managers who are passionate about using ML to improve products and delight customers. You have experience leading teams that develop streaming feature pipelines, build ML models, and deploy them to production, even if it involves making substantial changes to backend code. You a
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! We are searching for a Salesforce Technical Lead, with expertise in building robust and scalable solutions to join Trustpilot’s Go-to-Market Technology department. This role will be pivotal in shaping large strategic projects within our Salesforce platform, collaborating across our commercial, marketing and customer service teams. The ideal candidate will have a strong background in up-to-date and current Salesforce Development, a proactive approach to operational excellence and a keen eye for system architecture, code quality, as well as process automation. This is a new position and is a key link with the business-wide Salesforce team, which is responsible for the entire company’s Salesforce ecosystem. What You’ll Be Doing: Salesforce Development & Architecture Design, develop, and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC) and other programmatic capabilities to meet the needs of the GTM Tech team and wider business needs Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance Providing end-to-end project leadership: from initial solution design, establishing delivery timelines, and cross-functional problem solving to final delivery and senior-level reporting Integrate Salesforce with internal and external systems using APIs and var
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! We are searching for a Salesforce Technical Lead, with expertise in building robust and scalable solutions to join Trustpilot’s Go-to-Market Technology department. This role will be pivotal in shaping large strategic projects within our Salesforce platform, collaborating across our commercial, marketing and customer service teams. The ideal candidate will have a strong background in up-to-date and current Salesforce Development, a proactive approach to operational excellence and a keen eye for system architecture, code quality, as well as process automation. This is a new position and is a key link with the business-wide Salesforce team, which is responsible for the entire company’s Salesforce ecosystem. What You’ll Be Doing: Salesforce Development & Architecture Design, develop, and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC) and other programmatic capabilities to meet the needs of the GTM Tech team and wider business needs Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance Providing end-to-end project leadership: from initial solution design, establishing delivery timelines, and cross-functional problem solving to final delivery and senior-level reporting Integrate Salesforce with internal and external systems using APIs and var
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! At Trustpilot, we’re on a mission to make the world a little more trustworthy by empowering businesses through authentic customer feedback. Our team is a vibrant mix of multinational customer experience specialists who thrive on collaboration, problem-solving, and out-of-the-box thinking. We pride ourselves on being effective listeners and troubleshooters, always ready to tackle challenges together. As an Enterprise Account Executive at Trustpilot, you won’t just be selling a product; you’ll be part of a dynamic Sales team filled with hard-working and motivated professionals who share a passion for delivering exceptional support and value to our diverse customer base. Here, you’ll find that your hard work and dedication are recognized and celebrated. With an empowered and supportive leadership team and peers who inspire each other to excel, you’ll have the tools and resources you need to achieve your targets and grow your career. We believe that success should be enjoyable, and we make sure that fun is part of the journey. If you’re ready to take on new challenges, make meaningful connections, and be part of a team that is shaping the future of customer experience, then Trustpilot is the place for you! What You’ll Be Doing Direct the full sales cycle from inception to close, strategically guiding enterprise clients through each stage of the process. Uncover and capture new vertical opportunities by translating Trustpilot’s value into high-growth greenfield markets. Conduct outbound sales calls and meetings with C-level executives across various industries, building strong relationships and driving interest with the support of the Enterprise
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! We are searching for a Salesforce Technical Lead, with expertise in building robust and scalable solutions to join Trustpilot’s Go-to-Market Technology department. This role will be pivotal in shaping large strategic projects within our Salesforce platform, collaborating across our commercial, marketing and customer service teams. The ideal candidate will have a strong background in up-to-date and current Salesforce Development, a proactive approach to operational excellence and a keen eye for system architecture, code quality, as well as process automation. This is a new position and is a key link with the business-wide Salesforce team, which is responsible for the entire company’s Salesforce ecosystem. What You’ll Be Doing: Salesforce Development & Architecture Design, develop, and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC) and other programmatic capabilities to meet the needs of the GTM Tech team and wider business needs Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance Providing end-to-end project leadership: from initial solution design, establishing delivery timelines, and cross-functional problem solving to final delivery and senior-level reporting Integrate Salesforce with internal and external systems using APIs and var
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a SMB Account Manager, you are responsible for retaining and growing a defined portfolio of existing customers on the UK market. You act as the commercial owner of each relationship — driving renewals, expanding accounts, and positioning Trustpilot as a long-term partner that delivers measurable business value. You combine commercial acumen with relationship depth, collaborating closely with Customer Success Managers to ensure adoption, satisfaction, and sustainable revenue growth. You are accountable for contributing to strong Gross Renewal Rate (GRR) and Net Revenue Retention (NRR) results by executing defined renewal processes, maintaining Salesforce accuracy, and supporting customers to achieve measurable value. What you'll be doing: Retention & Renewal: Own the end-to-end renewal process, delivering high Gross Renewal Rates (GRR) and predictable retention. Growth & NRR: Drive portfolio expansion through upsell and cross-sell to achieve strong Net Revenue Retention (NRR) and overall portfolio growth. Account Planning: Build and maintain detailed account plans, stakeholder maps, and accurate forecasts in Salesforce. Customer Engagement: Lead commercial and strategic conversations, including business reviews and contract discussions. Cross-Functional Collaboration: Partner with Customer Success to ensure value realization, with Marketing on customer stories, and with Product on feedback loops. Operational Excellence: Ensure accurate data, forecasting discipline, and pipeline visibility across your portfolio. Who you are: You have experience in account management, renewals, or a similar customer-facing role within a SaaS or subscripti
Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution. Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow. From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia. Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently. Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region. We are backed by gl
Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution. Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow. From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia. Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently. Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region. We are backed by gl
Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution. Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow. From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia. Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently. Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region. We are backed by gl
Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution. Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow. From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia. Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently. Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region. We are backed by gl
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