Product Complaints Analyst 2 Jobs

About the Team The Applied AI Architect team partners with organizations to turn OpenAI's most capable models into meaningful, real-world impact. We work with customers across industries to identify where AI can create value, design secure and scalable solutions, and help those solutions move from early exploration into sustained production adoption. The team brings together technical strategy, customer partnership, and practical deployment expertise, working closely with Sales, Product, Engineering, Research, and specialist delivery teams. About the Role As the Manager of Applied AI Architects in Munich, you will lead a team of senior technical leaders responsible for the technical strategy, customer journey, and path to production value for OpenAI's Digital Native customers across the DACH region. Your team will act as the “CTO of the book of business,” partnering with customer executives and technical teams from pre-sales discovery and solution evaluation through deployment, adoption, and measurable business impact. You will set the operating model for how Applied AI Architects own technical account plans across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions. In close partnership with Sales leadership and Account Directors, you will help prioritize customer portfolios, allocate technical resources, and ensure business priorities translate into focused use cases, credible architectures, actionable adoption roadmaps, and durable customer value and growth. You will remain accountable for the team's technical outcomes while developing its people and bringing in the right specialists across deployment, implementation, enablement, security, product, research, and partners. You will serve as an executive technical sponsor for critical engagements, a senior voice of the customer inside OpenAI, and a cross-functional leader who can move confidently between regional strategy, executive decision-making, architectural depth, and hands-on coaching.

Position Overview The Senior Solutions Sales Executive is a strong solution specialist with deep working knowledge of Diligent’s Risk & Audit products. This role supports revenue growth by understanding customer needs, positioning the right solutions, and helping customers address specific and sometimes complex Risk & Audit challenges. This is an individual contributor role focused on engaging with customers, supporting opportunities, and partnering closely with Account Executives throughout the customer journey. As a trusted solution partner, the Solutions Sales Executive II provides product and domain expertise during co-selling and solution discussions, helping to influence customer decisions. The role also includes contributing to shared learning by exchanging knowledge and best practices with peers across the sales organisation. This position suits a commercially aware, collaborative professional who enjoys working in a solution-led sales environment, influencing outcomes through expertise, and consistently delivering results while living Diligent’s values. Key Responsibilities Demonstrates strong technical and domain knowledge of Diligent’s Risk & Audit products and solutions. Applies sound judgment, product expertise, and analytical thinking to recommend solutions that address customer challenges, including more complex use cases with appropriate support. Uses a solution-selling approach to understand customer needs and develop tailored solutions aligned to the Diligent One Platform. Maintains high levels of prospect engagement and satisfaction through proactive outreach, relevant insights, and consistent follow-up to support opportunity creation and progression. Partners with the Sales team on account planning, proposals, presentations, and other sales materials that clearly articulate solution value and technical capabilities. &n

Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments. Our portfolio includes Zafin AIOS , an agent orchestration platform for governed AI work; the Zafin Banking Platform , which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO , an integration platform that connects data, systems, and workflows across complex enterprise environments. Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale. About this Role: As a Senior Analyst, Business Performance and PMO , you will support the management team by enabling effective project governance, performance visibility, and data-driven decision-making across projects, programs, portfolios, and functional operations. The role is responsible for coordinating governance activities, maintaining accurate reporting and dashboards, tracking key operational and financial metrics, and highlighting risks, issues, trends, and improvement opportunities. Major Responsibilities: Provide executive visibility into project, program, portfolio, and functional performance, including status, risks, issues, costs, KPIs, and key trends. Facilitate project governance forums, drive reporting cadence, and escalate risks, issues, decisions, and dependencies requiring management attention. Prepare and publish executive-ready dashboards, summaries, trend analyses, KPI updates, and variance commentary for SLT and management reviews. Support weekly and monthly governance activities, including project reporting complianc

Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments. Our portfolio includes Zafin AIOS , an agent orchestration platform for governed AI work; the Zafin Banking Platform , which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO , an integration platform that connects data, systems, and workflows across complex enterprise environments. Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale. What You'll Do We're not looking for someone to simply manage testing—we're looking for an engineering leader who can redefine how quality is built into mission-critical banking software . As a Senior QA Automation Engineer , you'll drive the quality engineering strategy for our enterprise SaaS platform, designing scalable automation frameworks and embedding quality throughout the software development lifecycle. You'll work closely with Product, Engineering, and Architecture teams to deliver resilient, high-performing solutions while championing modern quality engineering practices. In this role, you will: Define and drive the quality engineering and automation strategy. Design scalable automation frameworks across UI, APIs, backend services, and integrations. Integrate automated quality gates into CI/CD pipelines. Lead API, database, event-driven, and end-to-end testing. Improve performance, resilience, and scalability through continuous testing. Establish quality metrics and engineering best practices. Mentor engineers and promote a culture of eng

Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments. Our portfolio includes Zafin AIOS , an agent orchestration platform for governed AI work; the Zafin Banking Platform , which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO , an integration platform that connects data, systems, and workflows across complex enterprise environments. Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale. What is the Opportunity? Reporting to the Senior Product Architect, the technical lead will provide solutions to technical issues and will be responsible for meeting development schedules and ensuring the delivered solution meets the technical specifications and design requirements. As a Lead Technical Consultant, you combine deep technical expertise with strong client engagement skills. You understand the complexities of enterprise banking environments - from core systems and data integrations to modern SaaS architectures. You will bring hands-on engineering experience and customer empathy to every engagement. This role blends software engineering, delivery, and customer advocacy. What Will You Do? 1. Solution Implementation and Delivery Excellence • Able to design, build, and implement enterprise-grade software solutions aligned with customer and platform requirements. • Able to develop well-structured, testable, and efficient code across application and integration layers (Java, Spring Boot, REST APIs, Kafka, PostgreSQL). • Ensure solution

Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments. Our portfolio includes Zafin AIOS , an agent orchestration platform for governed AI work; the Zafin Banking Platform , which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO , an integration platform that connects data, systems, and workflows across complex enterprise environments. Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale. The Opportunity We are looking for experienced banking professionals who combine deep domain expertise with strong consulting capabilities. As a Lead Functional Consultant , you will partner with leading global banks to transform how they design and manage banking products, pricing, billing, rates, fees, and customer relationships. You'll work closely with senior client stakeholders, product teams, and engineering to translate complex business challenges into scalable platform solutions using the Zafin SaaS platform. If you're passionate about solving business problems, influencing strategic decisions, and delivering impactful banking transformations, we'd love to hear from you. Key Responsibilities Lead client discovery workshops and consulting engagements. Analyze business processes, identify opportunities, and recommend scalable solutions. Translate business requirements into functional designs using the Zafin SaaS platform. Configure banking products, pricing, rates, fees, and business rules. Collaborate with Product, Engineering, and Cus

About the Team The OpenAI for Government AI Architect team partners with public sector organizations to turn OpenAI's most capable models into meaningful, real-world impact. We work with government agencies, public institutions, and partner organizations serving the government to identify where AI can advance critical missions, design secure and scalable solutions, and help those solutions move from early exploration into sustained production adoption. The team brings together technical strategy, customer partnership, and practical deployment expertise, working closely with Sales, Product, Engineering, Research, Security, Global Affairs, and specialist delivery teams to help public sector customers adopt advanced AI responsibly and effectively. About the Role As an AI Architect, you will be the senior technical owner for a named portfolio of customers and the primary technical counterpart to their leadership teams. You will shape each customer's AI strategy and guide their journey from pre-sales discovery and solution evaluation through deployment, adoption, and measurable mission impact. You will own the technical account plan across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions. In partnership with the Account Director, you will translate mission priorities into a focused use-case portfolio, an actionable adoption roadmap, and a clear path to durable customer value. The Account Director leads the overall account strategy and relationship, while you lead the technical strategy, customer journey, and path to production impact. You will remain accountable for the technical outcome while bringing in the right specialists across deployment, implementation, enablement, security, product, and partners to provide deeper expertise and execute work where needed. This role calls for strong public sector fluency, sound architectural judgment, and the ability to move confidently between executive strategy and hands-on technical conversations. This r

Job Description: The Scientist/Senior Scientist – QPPV Office, Local Safety Support & Regulatory Intelligence is a safety expert who provides safety oversight, in their allocated region, for the Consumer portfolio of products throughout the life cycle of the products, including new product development. The incumbent works closely with and partners with the RMSO to proactively collaborate with regional colleagues in R&D, Regulatory, and Quality. The incumbent works closely alongside LPV country team leads in their region. The incumbent is a key contributor to regional safety deliverables and evaluations. The incumbent will provide backup to the RMSO and can represent the RMSO at meetings and for safety deliverables. Key Responsibilities: Safety evaluations and clinical insights contributing to the completion of the regional safety deliverables for the company portfolio. Identification, communication and management of potential and known safety risks. Cross-functional collaboration within and outside KMS. Ability to influence and work effectively with business partners and colleagues. A vocal and visible champion of safety insights as a key input into product development and post-market safety surveillance strategy. Work with RMSO (Regional Medical Safety Officer) to partner and align with regional cross-functional business partners and generate relevant safety assessments and reviews for their allocated region, for the Consumer portfolio of products, throughout the life cycle of the products, including new product development. Work closely with the RMSO and works collaboratively with others within KMS. Collaborates with the company's functional areas and LPV in their region. Job Competencies: Carry out structured problem-solving and Credo-based decision-making skills. Understand the clinical application of the technology/medication and assess the potential for a hazard to result in a harm. Critically evaluate safety data from multiple sources (pos

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. Job Summary As a Data Scientist at Micron, you will employ techniques drawn from mathematics, statistics, and information technology to uncover patterns in data, drive predictive models, and develop actionable solutions for advanced semiconductor manufacturing. Your primary focus will be to support Process Integration and Process Engineering teams to enhance product yield and improve process variation. You will interact closely with multi-functional process areas to solve manufacturing line problems and conduct root cause analysis. In this position, you will help develop software programs, algorithms, and automated processes to cleanse, integrate, and evaluate large datasets from multiple disparate sources—such as inline, param, and probe data—translating them into insights that directly improve process capability and device yield. Key Responsibilities Yield & Process Optimization: Collaborate with semiconductor manufacturing engineering teams to analyze inline/param/probe data to identify top yield detractors and drive continuous improvement. Data Pipeline & Automation: Extract, cleanse, and analyze datasets from SQL databases, sensor networks, and fabrication tool logs to support semiconductor manufacturing operati

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Micron's Design-Technology Co-Optimization (DTCO) team plays a critical role in bridging semiconductor device technology and circuit design to enable next-generation DRAM products. The team evaluates emerging technologies, develops methodologies for performance assessment, and contributes to early design enablement activities that influence product power, performance, and area (PPA). Through close collaboration with device, process, modeling, and design engineering teams, DTCO helps guide technology development decisions that shape future memory solutions. As a DTCO Intern, you will gain hands-on experience evaluating advanced DRAM technologies and assessing their impact on future product architectures. You will use industry-standard electronic design automation (EDA) tools, perform circuit simulations and benchmarking, and apply data analysis techniques to support technology development decisions. This position provides an opportunity to work alongside world-class engineers while developing technical skills in semiconductor technology, circuit design, and AI-enabled automation workflows. Responsibilities Evaluate emerging DRAM technologies and analyze their impact on future product architectures and design tradeoffs. Perform transistor-level simulations and circuit benchmarking using industry-standard EDA tools such as HSPICE and FineSim. Develop and utilize Claude AI-based automation workflows and data analysis processes to improve simulation efficiency and engineering productivity. <li

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Job Description As a Supply Chain Planner at Micron Technology, Inc. , you will play a key role in aligning supply chain operations with strategic business objectives for assigned product lines. You will proactively manage supply fulfillment, inventory positioning, and demand alignment through data-driven analysis, planning systems, and ERP tools. In this role, you will collaborate with global cross-functional teams to execute supply plans, address risks and opportunities, and ensure supply chain performance supports revenue goals and customer commitments. Success in this position requires strong analytical capabilities, problem-solving skills, leadership, and the ability to influence stakeholders across the value chain. This position is based in Guadalajara, Mexico , and requires daily on-site work. Responsibilities Publish supply responses for customer demand, backlog, factory plans, material plans, die mix plans, and inventory replenishment strategies. Manage and communicate supply risks and opportunities to relevant business processes and stakeholders. Collaborate with global cross-functional teams to drive execution and ensure timely resolution of urgent action items. Position supply and inventory strategically to support revenue objectives and customer requirements. Develop an understanding of supply chain processes, including demand management, S&OP, inventory management, manufacturing, logistics, and fulfillment. Minimum Quali

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. Job Summary As a Fab Process & Equipment Engineer in Micron Technology, Inc., you will be working with a team of engineers responsible for process start-up, development and optimization, product yield, quality and reliability improvements, cost reduction, cycle-time & productivity improvements, risk management, solving sophisticated manufacturing line issues and engineering operations such as wafer dispositions and process release qualifications. This position also identifies, diagnoses and troubleshoots complicated process related problems by applying failure analysis, FMEA, 8D, and SPC methodology. Additional responsibilities include coordinating and executing process/equipment/material evaluations and optimization, implement improvements at process steps/loops, participating in new process qualifications, handling internal & customer audits and liaising with material suppliers to achieve best in class yield, quality, cost and risk management objectives. Main Responsibilities Establish and improve process condition and technology. Upgrade process capability and reduce production cost. Establish and modify process management projects. Set up proc

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Key Responsibilities · Lead pre-silicon readiness activities across new DRAM products, including risk assessment, DFMEA preparation, validation planning, and readiness reviews with cross-functional engineering teams. · Partner closely with Design, Verification, Component Validation, Product Engineering, Product Architecture, System Compatibility Group, and Silicon Strategy teams to identify product risks, define validation coverage, and align debug priorities. · Apply strong technical judgment to analyze circuit behavior, silicon data, validation results, failure signatures, and product-level interactions across design, test, and manufacturing flows. · Drive structured investigation and resolution of silicon findings, including root-cause analysis, experiment planning, evidence review, and alignment of mitigation or screen strategies to project milestones. · Influence product readiness decisions by connecting design intent, silicon behavior, validation results, manufacturing constraints, and customer quality expectations. · Mentor engineers, strengthen technical practices, and help capture lessons learned that improve execution, product robustness, and organizational readiness across future DRAM programs. ·Apply AI-enabled ways of working to improve engineering productivity, including use of approved AI tools for technical research, data synthesis, debug plan

About the Team OpenAI’s Industrial Compute team is building and productizing infrastructure capabilities that help organizations deploy and operate advanced AI systems at scale. The team works across AI hardware, systems engineering, physical infrastructure, and customer delivery to turn emerging technologies into reliable, repeatable infrastructure solutions. Our work sits at the intersection of technical strategy, product development, engineering, and deployment. We partner closely with customers and internal engineering teams to solve complex infrastructure challenges spanning compute, power, cooling, controls, and facility efficiency. About the Role We are seeking a senior, hands-on Data Center Infrastructure Architect to develop and optimize the physical infrastructure required for large-scale AI deployments. This is a broad technical role spanning data center architecture, electrical and mechanical systems, high-density compute, controls, telemetry, and digital modeling. You will use simulation, operational data, and digital-twin approaches to evaluate infrastructure designs, identify system-level constraints, and improve efficiency, reliability, cost, and speed of deployment. The ideal candidate can move fluidly between first-principles analysis, facility and equipment design, computational modeling, engineering review, and real-world implementation. You should be comfortable working across disciplines rather than operating solely within electrical, mechanical, or software boundaries. Key Responsibilities Define system-level architectures for high-density AI data centers across power, cooling, IT equipment, controls, and facility infrastructure. Develop digital twins and other computational models that represent the behavior of data center systems under changing workloads, environmental conditions, equipment configurations, and failure scenarios. Use design and operational data to identify constraints, improve PUE and related efficiency metrics, and optimize

About the Team Like every team at OpenAI, the Marketing team contributes to our broader mission of ensuring that artificial intelligence benefits all of humanity. We develop and execute strategies that build understanding of OpenAI, deepen engagement with our key audiences, and communicate why we build, how our technology is creating value, and how we approach its broader societal impact. We work closely with Global Affairs, Communications, Creative, Research, Product, and other teams to translate complex topics into clear, relevant, and compelling stories. Our work spans national campaigns and locally tailored efforts, helping people understand both the opportunities created by AI and the important issues surrounding its development and adoption. About the Role We are seeking an experienced Integrated Marketing Lead to lead policy- and reputation-focused campaigns that strengthen the OpenAI brand nationally and within local communities. This person will spearhead integrated campaigns and corporate communications initiatives that help people understand why OpenAI builds, the impact of our technology, and how we are engaging with some of the most consequential issues surrounding AI—including infrastructure and data centers, jobs and economic opportunity, and youth safety. The role combines national paid media with locally relevant marketing and engagement efforts. The ideal candidate understands policy, public affairs, and civic audiences while also being a sophisticated brand marketer who can make complex subjects accessible and meaningful to a broader public. This person will bring strategic vision, sound judgment, organizational clarity, and exceptional execution to highly visible work. They will collaborate closely with Global Affairs, Communications, Creative, Research, and external agency partners to build trust and shape understanding of OpenAI at both the national and local levels. In this role, you will: Lead policy and brand campaign strategy: Develop integ