Product Operations Director Jobs

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Product Support team ensures Stripe’s users receive fast, reliable, and high-quality support across Stripe’s growing suite of products. The team partners closely with cross-functional teams to solve complex issues, improve support workflows, and continuously raise the bar on operational excellence and user experience. At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. What you’ll do We are looking for a dynamic and forward-thinking leader with a passion for solving complex, global user issues, redefining what operational excellence looks like, and driving an A

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Our Collections team focuses on effectively recovering overdue Stripe Capital loans while maintaining a positive user experience. We're committed to balancing the necessity of efficient collections with a customer-centric approach. By aligning with Stripe values and the PXO (Product Experience Operations) standards, we strive to enhance recovery rates and streamline our operations, ensuring clarity and support for our customers at every step. What you’ll do As an Operations Program Manager, you'll own and evolve the programs that drive our collections operations—while staying close to the work itself. You'll directly handle complex cases to build deep process knowledge and customer empathy, and use those insights to design scalable, data-driven improvements. Your work will span program strategy, hands-on casework, cross-functional collaboration, and operational scaling to improve key objectives such as recovery rates, customer experience, and compliance. Responsibilities Casework and Process Expertise — Own complex and escalated collections cases end-to-end, building firsthand understanding of customer pain points, process gaps, and regulatory nuances to inform program decisions Program Strategy and Execution — Design, launch, and manage collections programs aligned with business objectives, regulatory requirements, and customer experience goals Scaling and Process Optimization — Identify opportunities to automate, standardize, and scale col

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, we build technology that connects people with the best of their city — from restaurants and grocery stores to local retail — delivered quickly and reliably to their door. Behind this seamless experience is a carefully managed delivery network operating across 23 countries and 165 cities, powered by tens of thousands of partners. As we continue to grow, ensuring operational excellence and compliance across our fleet ecosystem is more important than ever — and that’s where you come in. Our apps (iOS and Android) have some of the highest ratings in the industry, driven by our customer-centric approach to product and operations. For example, our customer service team responds within seconds, in the customer’s own language — because quality and trust are at the core of everything we do. What you’ll be doing As the Operations Associate, Fleet Compliance, you’ll play a key role in safeguarding the integrity, safety, and compliance of our delivery network. You’ll work closely with fleet partners to ensure adherence to local regulations, contractual obligations, and internal standards. This is an excellent opportunity to build a strong foundation in compliance, operations, and business within a fast-growing, tech-driven company. Day-to-day in this role you’l

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About the Role: The Product Support Manager will be responsible for leading a team of Product Support Specialists in Hyderabad. You will collaborate closely with the Hyderabad Site Lead, regional Heads of Support, and User Operations leadership to ensure cohesive product support operations across the global team. This role will surface customer and product usage trends, drive resolution for executive-level product escalations, and continuously improve global support and escalation processes. The successful candidate should bring deep expertise in product support and escalation management, including experience driving process improvements and collaborating cross-functionally with Product, Engineering, and Customer Success teams. They will also have strong experience managing a high-performing team of product support specialists across multiple levels, ensuring timely issue resolution, operational excellence, and a seamless customer experience. What You'll Achieve: Collaborate closely with the Hyderabad Site Lead, regional Heads of Support, and User Operations leadership to ensure cohesive Product Support operations across the global o

At Asana, security is foundational to our mission of helping humanity thrive by enabling the world's teams to work together effortlessly. Our security team protects Asana's employees, users, and customers by proactively addressing threats and fostering a culture of security throughout our product and operations. We are looking for a collaborative, innovative Group Tech Lead to join our security organization in Warsaw. This is a senior technical leadership role that sits at the intersection of offensive and defensive security — a true purple team visionary who will design and drive Asana's threat operations strategy from the ground up. You will set the long-term technical direction for how we detect, emulate, respond to, and continuously improve our defences against real-world adversaries. This role is based in our Warsaw office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do, and your recruiter can share more about the in-office requirements. We offer a Contract of Employment (UoP) for our employees in Poland. What you’ll achieve Purple Team Strategy & Technical Leadership: Define and own the technical strategy for a fully integrated purple team function, bridging offensive (red team) and defensive (blue team) capabilities into a cohesive, intelligence-driven program. Adversary Emulation: Design and implement a structured adversary emulation programme based on real threat intelligence, ensuring red team exercises directly improve blue team detection and response playbooks while establishing continuous feedback loops. Security Maturity & Industry Standards: Lead Asana's security maturity journey, defining a roadmap that progressively advances capabilities toward frameworks and standards such as NIST CSF, ISO 27001, SOC 2, and MITRE ATT&CK maturity l

At Asana, security is foundational to our mission of helping teams work together effortlessly. Our security team protects Asana's employees, users, and customers by proactively addressing threats, ensuring compliance, and fostering a culture of security throughout our product and operations. As the Security Risk Manager, you will own Asana's internal security risk management program end-to-end. This is a senior role for someone who goes beyond frameworks and checklists — you will engineer the quantitative and automated foundations that let Asana continuously measure and make confident decisions about security risk. You'll build the systems and processes that make risk scalable, not just the policies that describe it, and serve as a trusted advisor to senior leadership. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements What you'll achieve Own Asana's security risk management program: Design and continuously mature a quantitative risk framework — including risk scoring methodologies, likelihood and impact modeling, and risk appetite thresholds — that enables consistent, data-driven risk decisions across the organization. Build and maintain a living risk register: Own Asana's central security risk register, developing KRIs, tracking trends over time, and driving accountability for risk treatment and remediation with business and technical owners. Automate risk identification and monitoring: Design and implement automated data pipelines and integrations that continuously surface security risks — pulling signals from vulnerability scanners, cloud security tooling, SIEMs, and third-party risk sources — so Asana's

At Asana, security is foundational to our mission of helping teams work together effortlessly. Our security team protects Asana’s employees, users, and customers by proactively addressing threats, ensuring compliance with legal and regulatory requirements, and fostering a culture of security throughout our product and operations. We are a team of security engineers and risk and compliance practitioners who build innovative safeguards and collaborate across the organization to build and maintain trust at scale. As the Third Party Risk Management Lead, you will be responsible for building and running Asana’s Third Party Risk Management (TPRM) program. You will own the end-to-end lifecycle of vendor security risk — from initial due diligence and risk tiering through ongoing monitoring and remediation. You will work closely with Procurement, Legal, Privacy, and Engineering teams to ensure that our third-party relationships are effectively assessed, tracked, and managed. This role is based in our Warsaw office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do, and your recruiter can share more about the in-office requirements. Our employees in Poland are employed under a contract of employment. What you’ll achieve Own and scale Asana’s TPRM program: Design, implement, and continuously improve a risk-based framework for assessing and managing third-party vendors and service providers. Establish risk tiering criteria, assessment workflows, and governance processes that scale with business growth. Lead vendor security assessments: Conduct and oversee security due diligence for new and existing vendors, including reviewing SOC 2 reports, ISO 27001 certifications, security questionnaires (SIG, CAIQ), and other relevant documentation. Identify gaps and work with vendors to remediate findings. Drive rem

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe Terminal helps our users extend their online presence to the physical world. The Terminal team's mission is to make it as easy for businesses to accept in-person payments as the Stripe API has done for online payments. With Terminal, businesses can unlock in-person payment use cases that are right for their business model, whether it's creating a superb retail experience, extending their website to a pop-up store, or enabling a mobile point-of-sale at their next event. What you'll do Responsibilities Own complex connectivity investigations end-to-end across merchant networks , Wi-Fi, LAN, LTE/5G, ISPs, routers, firewalls, VPNs, Stripe Terminal hardware, SDKs, cloud-based device management and third-party connectivity partners, leading technical troubleshooting until the true root cause is identified and a sustainable resolution is delivered. Partner cross-functionally with Product, Engineering, Technical Support, Product Support Operations, Solutions Architecture, Sales and third-party connectivity providers to coordinate complex incidents, align stakeholders, remove blockers and drive product, engineering or partner improvements that enhance the Stripe Terminal support experience. Drive operational excellence by creating runbooks, troubleshooting guides, AI-assisted diagnostics, dashboards, support processes, documentation and enablement material that empower the wider Support organization to resolve issues independently and continuo

At Asana, security is foundational to our mission of helping humanity thrive by enabling the world's teams to work together effortlessly. The security team protects Asana's employees, users, and customers by proactively addressing threats and fostering a culture of security throughout our product and operations. We’re looking for a detail-oriented, collaborative Security Operations Engineer to join our Security blue team in Warsaw to help solve complex tracking challenges and ultimately scale our security infrastructure. You'll be a foundational member of the security presence in a key engineering hub, partnering directly with IT, infrastructure, and product teams to ensure we have robust detection and response capabilities. This role is based in our Warsaw office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do, and your recruiter can share more about the in-office requirements. We offer a Contract of Employment (UoP) for our employees in Poland. What you’ll achieve: Lead security incident detection, analysis, and response efforts, ensuring timely and effective remediation of security incidents. Utilize and optimize security tools such as Panther for SIEM, CrowdStrike for endpoint detection and response, and other security platforms. Develop, implement, and maintain security playbooks and automation scripts to streamline security operations and reduce manual toil. Monitor security alerts and threat intelligence feeds, proactively identifying and addressing emerging threats. Conduct forensic analysis during security incidents to understand the scope and impact of incidents. Collaborating with engineering teams to integrate security best practices into development processes and provide guidance on secure configurations. Develop and deliver t

The Security team is responsible for protecting Asana’s employees, users, and customers. We are a team of security engineers and risk and compliance practitioners who build innovative safeguards to ensure that our data is protected against threats and that we comply with legal, regulatory, and customer requirements. We collaborate closely with teams across the organization to foster a culture of security throughout our product and operations. We’re looking for an Application Security Engineer to join our Security team in Warsaw. You’ll be a foundational member of the security presence in a key engineering hub, partnering directly with IT, infrastructure, and product teams to ensure we design and ship secure software. You will be instrumental in scaling our security practices by conducting security design reviews, threat modeling, and vulnerability assessments across our products and internal applications, eliminating entire classes of vulnerabilities, and championing a security-first mindset. This role is based in our Warsaw office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do, and your recruiter can share more about the in-office requirements. We offer a Contract of Employment (UoP) for our employees in Poland. What you’ll achieve ● Conduct security architecture reviews and threat modeling for new features and services across our product and internal applications, identifying risks early and influencing secure design decisions. ● Perform vulnerability assessments of software and systems, using a range of assessment methodologies to surface and prioritize security weaknesses across our product surface. ● Triage, investigate, and drive remediation of vulnerabilities from our bug bounty program and automated s

About the Team The Merchant (Mx) AI/ML team is a cornerstone of DoorDash’s merchant organization. We empower our restaurant partners to thrive on DoorDash by building intelligent, scalable AI systems that simplify operations, elevate their digital presence, and enhance customer engagement. Our world-class machine learning engineers develop production-grade AI solutions that power the entire merchant lifecycle — from onboarding and store setup to menu management, growth, and real-time order operations. The team is deeply customer-obsessed and impact-driven, focused on turning cutting-edge research in LLMs, multimodal learning, generative AI, and agentic automation into products that make our merchants more successful every day. About the Role We’re looking for an Engineering Manager to lead the Mx AI/ML team, driving the design and deployment of next-generation AI product solutions that power our merchant experiences. This is a highly cross-functional leadership role — you’ll collaborate with product, design, operations, and data science teams to define the AI roadmap, guide technical direction, and deliver end-to-end AI/ML solutions at massive scale. You’ll lead a team of talented ML engineers who are building real AI products delivered to merchants’ fingertips, helping them become more successful on DoorDash. You’re excited about this opportunity because you will… Lead and grow a team of exceptional AI/ML engineers developing production-grade machine learning and generative AI solutions for the merchant ecosystem. Define a multi-year strategy and execute the AI roadmap across key Mx pillars — Onboarding, Menu Media Understanding & Generation, Menu Metadata Intelligence, and Agentic Task Automation. Partner with product and operations to translate merchant pain points into scalable AI-powered solutions. Own the end-to-end lifecycle of ML systems — from ideation and experimentation to productionization and continuous improvement. Drive innovation in multimodal AI

The Security team is responsible for protecting Asana’s employees, users, and customers . We are a team of security engineers and risk and compliance practitioners who build innovative safeguards to ensure that our data is protected against threats and that we comply with legal, regulatory, and customer requirements . We collaborate closely with teams across the organization to foster a culture of security throughout our product and operations . We're looking for a Manager of Offensive Security to lead our Offensive Security function in Warsaw . In this role, you will own and grow a team spanning red team operations, application security, and vulnerability management, driving both the strategic direction and the hands-on execution of our offensive security program . You will work directly with engineering leadership, legal, and senior stakeholders to ensure our security posture is contin uously tested, measured, and improved . This role is based in our Warsaw office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do, and your recruiter can share more about the in-office requirements. We offer a Contract of Employment (UoP) for our employees in Poland. What you’ll achieve Lead, grow, and mentor a team of offensive security engineers across red team, application security, and vulnerability management disciplines while staying actively engaged in day-to-day technical operations . Define team roadmap, OKRs, and priorities in alignment with broader security and engineering strategy . Foster a culture of technical excellence, continuous learning, and psychological safety within the team, partnering with recruiting to scale the team . Plan and execute red team operations and adversary simulation exercises across Asana's infrastructure, products, and corporate environment . Perform clo

About the Team As DoorDash continues to expand rapidly, our Core Consumer team plays a pivotal role in shaping the consumer experience through enhancing personalization, search relevance, merchandising strategy, app quality, and the overall ordering experience. Our mission is to implement scalable data solutions and provide insights that directly influence our strategic product direction. We are looking for an Analytics Senior Manager to lead our Discovery team. About the Role As a Senior Manager of Data Science/Analytics, you’ll be leading a team of data scientists who are working on improving the consumer experience. You will develop strategic insights and work closely with the product, engineering, strategy and operations teams to actively build and measure the impact of new features. You will oversee our metrics and analytics strategy to inform strategic product direction, offer technical leadership and build processes to support velocity, and partner with data and product engineers to build robust data foundations. You're excited about this opportunity because you will… Lead and develop a team of Data Scientists in investigating complex issues and uncovering key drivers of our business, along with your own contributions as an Individual Contributor Influence the Product and Operations roadmap by making actionable recommendations based on data Interface frequently with senior leadership to showcase your team’s work and tackle complex business problems Drive measurement strategy for the area under scope, defining success metrics and implementing best practices around experiment design and statistical analysis Develop a strategic learning roadmap based on data observations, strategic questions, and hypotheses We're excited about you because you have… A degree in Math, Physics, Statistics, Economics, Computer Science, or a similar domain Experience managing a team of data scientists, and a track record of delivering impactful analyses 8+ years of experience i

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team We ensure that teams across Product Support Operations and Risk Operations have the knowledge they need to master our products, provide gold standard support, and safeguard both Stripe and our users. We aspire to elevate the way our learners perceive us, positioning ourselves as a critical resource on their journey to growth through quality training that resonates with, and empowers, every individual. What you’ll do As a Training Program Manager within the Technical Enablement team, your role will be to develop training initiatives that enhance the capabilities of our Operations teams, specifically Product Support and Risk Operations. Our team takes pride in refining the Stripe experience for both our users and our global network of support specialists. By owning the strategic direction and execution of training programs, you'll play a crucial role in equipping operations associated with the knowledge and skills necessary for exceptional service delivery. Responsibilities Design learning curricula to help deliver the vision and strategy for the Stripe Operations training program Convert business requirements into comprehensive training curricula and supportive content, tailored to the needs of our teams Ensure the application of adult learning principles and systematic instructional design to create effective learning solutions, including online, classroom, virtual, and blended learning modalities Design assessment methodologies aligne

About the Team OpenAI is building the next generation of advertising for an AI-powered world. As AI changes how people discover information, explore possibilities, and make decisions, we believe this presents a huge opportunity for small and medium-sized businesses to connect with customers in new ways. The SMB Ads Marketing team is building this opportunity from the ground up. We define how businesses discover OpenAI’s advertising platform, become successful advertisers, and grow their investment over time. Working closely with Product, Ads Engineering, Data Science, and Sales, we combine customer insight, rigorous experimentation, and fast execution to turn early opportunities into scalable growth. About the Role We are looking for a Scaled Programs Lead to build and scale global programs that engage SMB-focused agencies and other partners helping small and medium-sized businesses grow. This is a zero-to-one opportunity to shape how these audiences discover, understand and adopt OpenAI’s advertising solutions. You will develop programs that build awareness, recruit participants, strengthen their capabilities and help them bring the advertising opportunity to their SMB customers. Your remit will span audience segmentation, recruitment campaigns, education, certification, incentives and co-marketing. You will design and launch new programs, validate their impact and scale the approaches that deliver meaningful results. Working across Marketing, Partnerships, Sales, Product and Operations, you will combine strategic judgment with hands-on execution. As the programs grow, you will build and lead a team to expand them globally. In This Role, You Will Set the global program strategy for SMB-focused agencies and scaled partners, defining priority audiences, growth goals, and investment choices. Build awareness and recruit qualified participants through campaigns and outreach that demonstrate the value of OpenAI’s advertising solutions. Segment agencies and partners by ca