Product Operations Director Jobs

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the role: He/She/They will troubleshoot, debug, evaluate and resolve customer impacting issues with a focus on detecting patterns and working with the engineering development and/or product teams to eliminate defects. The position requires a combination of strong troubleshooting, technical, communication and problem solving skills. This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Educational qualification: 5 to 7 years experience into TechOps role Good knowledge of Linux environment and having an idea about shell scripting. Good knowledge of SQL. Basic knowledge of AWS. Basic knowledge of Java. Rest API working experience to execute curl, analysing request and response, HTTP codes etc. Should be familiar with regular networking protocols (DNS, HTTP(S), SSH, FTP, SMTP) and its use cases. Why join us · Because you get an opportunity to make a difference, and have a great time doing that. · You are challenged and encouraged here to do stuff that is meaningful for you and for those we serve. · You should work with us if you think seriously about what technology can do for people. · We are successful, and our successes are rooted in our people collective energy and unwavering focus on the customer, and that's how it will always be. Compensation: If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & mer

Technical Project Manager Location: Noida Experience: 5–8 Years About the Role We are looking for a proactive Project Manager to drive end-to-end delivery of engineering programs across the Software Development Life Cycle (SDLC). The ideal candidate should have hands-on experience managing technical projects, strong knowledge of Agile methodologies, expertise in Jira and Confluence, and the ability to collaborate effectively with Product, Engineering, and Leadership teams. Key Responsibilities Manage end-to-end technical project delivery across the SDLC. Drive sprint planning, backlog grooming, release planning, and cross-team coordination. Configure and manage Jira, Confluence, dashboards, and project documentation. Track project progress, dependencies, risks, and delivery milestones. Monitor engineering metrics such as velocity, cycle time, throughput, and sprint predictability. Partner with Product, Engineering, and Leadership to ensure timely execution and alignment. Maintain RAID logs, project reports, and status updates. Continuously improve project management processes and delivery efficiency. Requirements 4–5 years of Project/Program Management experience in engineering or product organizations. Strong understanding of Agile, Scrum, Kanban, and SDLC. Hands-on experience with Jira and Confluence. Proven stakeholder management and cross-functional coordination skills. Experience tracking engineering delivery metrics and managing project risks. Excellent communication, problem-solving, and organizational skills. Bachelor's degree in Engineering, Computer Science, Business, or a related field.

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. The Client Success Management function is responsible for retaining existing business and drive sales growth through client adoption of Company products and services. Specialize in using deep industry, business processes and product expertise to increase product adoption and utilization. Post-sale client point of contact accountable for value driven engagements across the customer retention lifecycle resulting in client renewals. May handle escalations and coordinate across other functional areas of the Company

Job Role : Telecaller Job Location : Goregaon, Mumbai Education : Graduation About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans. About the role: They will be responsible for collection targets of the assigned branches. They will be required to meet the target of the assigned product. Follow the legal guidelines for collection agencies & in-house collections. Expectations/ Requirements: 1. To achieve collection targets of the Respective Branch assigned. 2. Meeting the Target on the product assigned for Collections. 3. Ensuring legal guidelines are compiled for the entire collection structure in letter and sprits. 4. Ensure that the collection agencies and In-house collectors adhere to the legal guidelines provided by the law in force. 5. Ensure adherence to the Code of Conduct. 6. Continuously monitoring collection agencies and In-house collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities. Superpowers/ Skills that will help you succeed in this role: 1. He or she should have more than 1 year of relevant experience in Collections role 2. Excellent Communication Skills 3. Negotiations skills - strong bias for driving results in a High performance environment 4. Strong Relationship and Leadership skills 5. Working Knowledge of Computers 6. Growth Mindset 7. Demonstrated success and achievement orientation. 8. Willingness to experiment and improve continuously Why join us: 1. A collaborative output driven progr

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. The Global Alliances function is responsible for driving and retaining revenue both by expanding current alliances into new product offerings and identifying new partnerships with high-growth potential.

Title: Business Growth - Research & insights About Us: Paytm is India's leading digital payments and financial services company. Our platform offers a wide range of payment solutions to consumers and merchants, including utility payments, money transfers, and Paytm Payment Instruments (PPI) such as Paytm Wallet, Paytm UPI, and Paytm Payments Bank Net-Banking. We also provide merchant services, advertising, and a Mini app store. With a focus on growth and engagement, we leverage data science to drive sustainable success. We offer credit services sourced from financial partners to further support merchants. About the Role: We are looking for a highly driven and user-focused Research Lead to build deep customer understanding for Paytm Money. The role involves leading end-to-end research initiatives, collaborating closely with cross-functional stakeholders, and translating user behavior into actionable business and product insights. Responsibilities: Lead end-to-end research initiatives from stakeholder requirement gathering to execution and presentation of actionable insights. Design structured research frameworks, surveys, discussion guides, and user insight mechanisms. Manage and mentor research executives to ensure high-quality project delivery. Collaborate with leadership, business, product teams, and external vendors for customer-centric decision making. Build detailed user personas across investor and trader cohorts such as scalpers, swing traders, and long-term investors. Develop and maintain a centralized knowledge base on investor and trader behavior patterns. Translate research findings into recommendations across acquisition, activation, retention, and reactivation journeys. Work closely with product and growth teams to influence roadmap prioritization using user insights. Expectations/ Requirements: Minimum 4-5 years into Research and Analysis, with exposure to Stock Broking Industry. Strong understanding of qualitative and quantitative rese

Title: Senior SDET About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: A technology platform that provides all participants with benefits of scale in collections. The product has a single minded focus, non-biased/ underwriting influenced optimization which produces better results than individual lenders can. The product uses innovative AI engines and ML models to provide insights. About the role: Experience in testing of Web/mWeb, mobile app and API. Help in automation as per project needs (UI/API). Expectations/ Requirements · Educational qualification: BE/ B.tech/ MCA/ M.tech · Require 2 - 6 years of experience in manual (functional, regression, sanity, integration) and automation (Selenium/Appium/API) testing · 2+ years of relevant experience in Automation and Manual Testing. · 2+ years of experience in Automation, Selenium and Java. · Should have experience using any framework like - Cucumber / BDD / Any other. · Should have experience using any framework like Rest Assured. · Analyzing requirements/PRD and creating test cases. · Should be well versed in sanity, functional, re-testing, integration and regression testing. · Experience in Web, mWeb, mobile application testing. · Experience in API (Web Services) testing. · Experience in writing SQL queries and exposure to MySQL DB. · Should be well versed in defect life cycle and have hands-on experience in Jira. · Working experience in Linux. · Understands aspects of Agile methodology. · Experience in Selenium Web Driver/Appium. · Experience in API automation. · Experience in Programming lan

The Sales Executive / Sr. Sales Executive will be responsible for driving sales of insurance products such as Health Insurance. The ideal candidate will be adept at converting leads, understanding customer needs, and generating insights that help refine lead quality and sales strategies. Key Responsibilities : ● Generate and convert sales leads for Health insurance products. ● Maintain an in-depth understanding of product features, benefits, and policy terms across multiple insurers. ● Identify potential customers through cold calling, referrals, or digital leads through calls provided by the organisation. ● Engage with customers to understand their insurance requirements and recommend the best-fit products. ● Achieve daily, weekly, and monthly sales targets. ● Provide regular feedback on lead quality, conversion ratios, and customer sentiment to improve overall sales efficiency. ● Prepare and maintain sales reports, pipeline updates, and conversion data in CRM tools. ● Stay updated on industry trends, new insurance products, and regulatory changes. Key Skills & Competencies ● Strong communication, negotiation, and persuasion skills. ● Customer-first mindset with an ability to build rapport quickly. ● Analytical thinking to generate insights from lead and sales data. ● Ability to work independently as well as in a team-based environment. ● Good command of spoken and written English and Hindi. ● Basic proficiency in MS Excel, Google Sheets, and CRM software. Qualification & Experience: ● Graduation (any stream) – MBA or relevant certification in insurance/sales is a plus. ● 6 months – 2 years of experience in insurance sales (preferably Health). ● IRDA certification preferred.

Role Overview As the Head of Channel Partnerships at Pi Commerce, you will own the critical partnerships that give our platform its infrastructure channels and its global reach. This role comprises two halves, but carries one strategic mandate: secure and deepen the structural platform and carrier relationships that power our messaging core, while simultaneously building out the regional partner networks that scale our product across new geographies. Core Responsibilities & Ownership  Platform & Carrier Partnerships: Directly manage structural relationships with Meta (WhatsApp), Jio, and key telcos/aggregators backend infrastructure for SMS, RCS, and Voice. Own commercials, rate cards, technical access layer negotiations, BSP/ISV statuses, and co-marketing entitlements. Your success means securing better commercial terms, enhanced platform access, and early roadmap visibility.  Channel GTM Partnerships: Recruit, sign, and rapidly enable high-performing resellers, Systems Integrators (SIs), and distribution partners across the UAE and the wider GCC region. Build the full partner lifecycle framework from scratch, including partner selection, custom commercial matrices, enablement programs, and joint pipeline mechanics.  Partner-Sourced Revenue Pipeline: Carry a direct revenue quota. At Pi Commerce, partnerships are treated as a primary revenue generator, not a relationship maintenance cost center. You will be actively measured on structural channel access secured and net- new partner-sourced annual contract value (ACV). Ideal Candidate Profile The ideal candidate brings a blend of structural ecosystem negotiation experience and high- growth indirect sales execution. You are equally comfortable aligning incentives with massive tech conglomerates and onboarding local localized channel partners.  Industry Domain Expertise: Proven track record of managing platform or carrier relationships specifically within CPaaS, enterprise messaging, or fintech industries. 

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology About the team: Join the Recharges & Bill Payments Product team at Paytm which touches millions of users daily across 26+ categories including Mobile Recharges, Electricity Bills, DTH, Credit Card Bills and FASTag. As a team, we operate at the intersection of scale, reliability, and innovation, constantly reimagining how India pays its bills. You'll be part of a fast-paced, data-driven environment with end-to-end ownership, where every experiment and product improvement directly impacts user experience for millions. If you're excited about solving complex problems at scale and building for Bharat, this is the place for you. About the Role: This role is focused on Growth/Data Analytics, where you use data to understand customer behavior, improve marketing performance, and drive business growth. The job involves working with tools like SQL, Excel, Tableau/Looker, and Python/R to analyze data, build customer segments, and optimize acquisition, engagement, and retention campaigns. You’ll collaborate closely with teams such as Marketing, Product, Finance, and Tech to make data-driven decisions and improve business outcomes. The role suits candidates who enjoy problem-solving, storytelling with data, and working in a fast-paced, cross-functional environment. Key Responsibilities 1. You are a dynamic problem solver, driven by a passion for data and the compelling narratives it reveals. 2. Constantly challenging the status quo, you possess a keen ability to understand and navigate its complexities. 3. Graduates/Post Grads from Tier 1/2 colleges with Engineering, Management/ Finance background are preferred. 4. Strong workin

Job Description: Role: Relationship Manager – MTF HNI Segment Objective of the Role Drive growth, acquire new customers, activation, and retention of HNI MTF clients by building strong relationships, improving engagement, and increasing capital deployment across the MTF book. Key Responsibilities 1. HNI Client Engagement Own a portfolio of HNI MTF clients Drive regular engagement through calls, messages, and structured outreach Educate clients on MTF usage, leverage opportunities, and platform features 2. Revenue & Book Expansion Increase MTF utilization among assigned clients Identify upsell opportunities across equity + MTF Improve wallet share per client 3. Activation & Retention Reactivate dormant HNI users Reduce churn in high-value segments Ensure consistent usage of MTF facility 4. Relationship Management Act as single point of contact for assigned HNI users Resolve queries in coordination with support/product teams Build trust and long-term engagement 5. Market Intelligence Gather user feedback and competitive insights Share patterns from HNI cohort behavior with product/growth teams Desired Profile Experience in brokerage, wealth management, or trading platforms preferred Strong communication and persuasion skills Comfort with high-frequency client interaction Execution-focused and target-driven mindset KPIs for Success Increase in MTF activation rate among HNI users Acquire new HNI customers Growth in average book size per HNI client Improvement in retention / reduced churn in HNI cohort Revenue contribution from managed cohort

About Pi Commerce: Pi Commerce is an AI-powered marketing platform that enables small businesses to acquire new customers by running Facebook and Instagram advertising campaigns. The AI automatically creates: Advertisement creatives Ad copies Audience targeting Campaign setup The merchant simply reviews and approves the campaign, making digital marketing easy even for non-technical business owners. What You'll Do Connect with Paytm's existing merchant base over calls. Understand the merchant's business and marketing requirements. Explain how Pi Commerce helps generate new customers. Conduct online product demonstrations through screen sharing. Resolve customer queries and handle objections confidently. Follow up with interested merchants via calls and WhatsApp. Update lead status, demos, and sales progress in CRM. Meet daily, weekly, and monthly sales and activation targets. Share customer feedback to help improve the product. Who Should Apply? We're looking for candidates with: 6 months to 3 years of experience in: Telesales Inside Sales Digital Marketing Sales Ad Sales SMB Sales Preferred Experience Candidates who have sold: Facebook Ads Instagram Ads Meta Ads Digital Marketing Packages Lead Generation Services

About the Role We are seeking an experienced Privacy Lead to establish, manage, and continuously enhance the organization's Privacy Program across business functions, products, technology platforms, and third-party ecosystems. The ideal candidate will possess deep expertise in privacy regulations including India's Digital Personal Data Protection Act (DPDP Act), GDPR, and privacy governance frameworks. The individual will partner closely with Legal, Compliance, Information Security, Product, Engineering, Risk, HR, and Business teams to ensure privacy-by-design principles are embedded into organizational processes and technology solutions. The Privacy Lead will serve as the subject matter expert for privacy governance, regulatory compliance, privacy risk management, data subject rights management, privacy impact assessments, and data protection controls. Key Responsibilities Privacy Governance & Strategy -Develop and execute the enterprise-wide Privacy Program and Privacy Governance Framework. -Define privacy policies, standards, procedures, and controls aligned with regulatory requirements. -Establish Privacy-by-Design and Privacy-by-Default principles across products and services. -Build privacy risk management and privacy control monitoring mechanisms. -Advise executive leadership on emerging privacy risks and regulatory developments. -Act as the organization's privacy subject matter expert for audits, inspections, and regulatory reviews. Regulatory Compliance Lead compliance initiatives for: -Digital Personal Data Protection Act (DPDP Act), India -GDPR (General Data Protection Regulation) -ISO 27701 Privacy Information Management System -RBI data governance and customer data protection requirements -Applicable privacy and data protection obligations relevant to the Banking, FinTech, Payments, and Technology sectors Responsibilities include: -Regulatory gap assessments -Compliance monitoring -Privacy control implementation -Privacy risk assessmen

About Paytm Group: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role This role will drive integrations between Paytm EDC and other billing POS providers, enabling seamless merchant experiences and improving adoption across key segments. Key Responsibilities * Own end-to-end integration lifecycle Work with product team to enable seamless EDC + billing interoperability. * Drive technical and business alignment between Paytm product and partner teams. * Identify high-impact POS platforms and prioritize integrations based on merchant demand and revenue potential. * Ensure smooth onboarding, testing, deployment, and post-integration support. * Act as the bridge between business, product, and engineering teams. Ideal Candidate Profile * 5–7 years of relevant experience in POS integrations, fintech, SaaS, or payments ecosystem. * Strong understanding of billing software / POS systems / APIs / integrations. * Ability to work closely with technical teams while driving business outcomes. * Experience in merchant-facing solutions or retail tech ecosystems is a plus. * Strong problem-solving and stakeholder management skills. * Based in Delhi (mandatory requirement). Why join us • A collaborative output driven program that brings cohesiveness across businesses through technology. • Improve the average revenue per use by increasing the cross-sell opportunities. •A solid 360 feedback from your peer teams on your support of their goals. • Respect, that is earned, not demanded from your peers and manager. Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 17 mn+ merchants and depth of data in our ecosyst

About Paytm Europe Merchants deserve better from their payments provider: fairer pricing, faster settlement, easier tools, and support from a partner that understands their business. Paytm Europe Payments S.A., backed by One97 Communications Limited, one of India's largest fintech groups, is building a merchant payments business in Europe. We are starting with Luxembourg and are currently in the early stages of shaping our product, go-to-market approach, merchant outreach, and local market understanding. We are looking for motivated interns who are curious, proactive, and excited to be part of building something from the ground up. About the Internship Duration: 6 months Location: Luxembourg Type: Internship As a Market Intelligence Intern, you will help Paytm Europe better understand Luxembourg's merchant market: visiting local businesses, speaking with merchants, collecting information on how they accept payments today, and helping the team spot opportunities. This is a hands-on role, split between the field visits and desk research. What You'll Be Doing ● Visit merchants across Luxembourg: restaurants, cafés, retail shops, convenience stores, fuel stations, and other small businesses. ● Ask merchants how they currently accept payments, which provider or card machine they use, and what works well and what does not. ● Record findings in a structured format: merchant name, location, business type, payment method, provider, and key pain points. ● Support desk research on Luxembourg's payments market: local providers, pricing models, card machines, and merchant reviews. ● Identify common challenges: payment costs, settlement delays, onboarding friction, hardware or reporting issues. ● Explore where AI or tech tools could help merchants: marketing, invoicing, inventory, reporting, loyalty, scheduling. ● Write findings into simple weekly summaries for the team. ● Coverage areas: Luxembourg City, Kirchberg, Cloche d'Or, Esch-sur-Alzette, Differdange, Dude