Product Service Coordinator Jobs

Power and Performance Validation Engineer About us Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone. Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation. Job Summary Reporting to senior leadership within Architecture and Validation, the Power and Performance Validation Lead will drive validation strategy and execution for advanced AI compute silicon and systems. The role is responsible for leading power, thermal and performance validation activities across pre-silicon and post-silicon environments to ensure products meet efficiency, reliability and scalability expectations. This role requires strong technical expertise and collaboration across multiple engineering disciplines to deliver robust validation methodologies, scalable automation frameworks and actionable performance insights. The Team The Power and Performance Validation team sits within the Architecture and Validation organisation and is responsible for validating the performance, efficiency and thermal behaviour of Graphcore silicon and systems. The team supports the full product lifecycle, from early architectural modelling through to first silicon bring-up, characterization and production readiness. Engineers work closely with cross-functional teams globally to debug compl

About us Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone. Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation. Job Summary Reporting to senior leadership within Architecture and Validation, the Debug Validation Lead will drive post-silicon debug and validation activities for next-generation AI compute silicon and systems. The role is responsible for leading teams focused on identifying, reproducing, analysing and resolving complex silicon, firmware and system-level issues during bring-up, characterization and product readiness. This position combines deep technical debugging expertise with strong cross-functional collaboration across multiple engineering disciplines. The role will work closely with architecture, RTL, firmware, software and systems teams to improve debug methodologies, accelerate issue resolution and strengthen validation coverage. The role will work closely with architecture, RTL, firmware, software, systems and platform teams to improve debug methodologies, accelerate issue resolution and strengthen validation coverage. The Team The Post-Silicon Debug and Validation team sits within the Architecture and Validation organisation and is responsible for bring-up, debug and validation of Graphcore silicon and systems. The

Mechanical and Thermal Laboratory Technician Position Summary Graphcore is a globally recognized leader in Artificial Intelligence computing systems. The company designs advanced semiconductors and data center hardware that provide the specialized processing power needed to drive AI innovation, while delivering the efficiency required to support its broader adoption. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. We are opening a new AI Engineering Campus in Austin, which will play a central role in Graphcore's work building the future of AI computing. Responsibilities The Mechanical and Thermal Laboratory Technician is a hands-on technical role supporting the development and validation of advanced AI hardware systems for data center environments. Working as part of a cross-functional engineering team, this individual will be responsible for executing mechanical and thermal laboratory testing, supporting product validation activities, prototype fabrication and assisting with troubleshooting and root-cause analysis of complex hardware systems. Requirements Associate degree in Mechanical Engineering Technology or a related technical field preferred. Equivalent combinations of education, training, and relevant experience will be considered, including experienced non-degreed candidates or candidates with degrees in unrelated disciplines. Minimum of 5 years of experience working in mechanical laboratories, machine shops, test labs, or similar technical environments. Experience with server hardware platforms and data center equipment. Knowledge of Direct Liquid Cooling (DLC) systems and their implementation in server environments. Experience operating forklifts, pallet jacks, and other material-handling equipment. Key Responsibilities Execute mechanical and thermal test plans to validate hardware designs a

About us Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software, and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone. Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers, and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation. Job Summary Reporting to the Validation leadership team, the Principal Execution and Quality Validation Engineer will be responsible for driving validation execution, automation, product quality, and release readiness across Graphcore silicon and platform technologies. The role combines deep expertise in hardware validation, test automation, and quality engineering with a strong focus on execution excellence. Working closely with architecture, design, verification, firmware, software, systems engineering, and validation teams, the successful candidate will develop scalable validation methodologies, improve test coverage and execution efficiency, and ensure products meet the highest standards of functionality, reliability, and performance before customer deployment. As a recognized technical leader within the validation organisation, this role will influence validation strategies, automation roadmaps, and quality practices across multiple projects and engineering disciplines. The Team The Validation Execution and Quality team sits within the Validation organisation and is responsible for improving validation effectiveness, te

About us Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry. As part of the SoftBank Group, Graphcore is a member of a best-in-class family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone. Graphcore’s teams are drawn from a diverse group of backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation. Job Summary We are seeking a senior validation lead engineer to lead at-scale rack validation efforts for next-generation AI hyperscale systems. This role focuses on post-silicon system validation across the full lifecycle, ensuring functional, electrical, and thermal performance meets product objectives. You will own end-to-end blade and rack validation including planning, development, execution, and debug while collaborating across firmware, systems, and hardware teams. The Team The Rack Validation team is responsible for ensuring system readiness and quality at scale. The team works cross-functionally with firmware, silicon, and system engineering teams to validate complex AI compute platforms. Responsibilities and Duties Lead post-silicon validation of AI compute blades and racks including test planning, development, and automation. Drive provisioning and integration of system components (SoC FW, BMC, RMC, OS) for rack-level readiness. Own execution against program achievements and report validation progress and risks. Triage test failures, collect debug data, and collaborate on root cause analysis. Track

About Us Graphcore is a globally recognised leader in Artificial Intelligence computing systems. The company designs advanced semiconductors and data centre hardware that provide the specialised processing power needed to drive AI innovation, while delivering the efficiency required to support its broader adoption. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Job Summary Working within the logical design team, the silicon logical design engineer is responsible for a wide range of logical design tasks. The team is responsible for delivering the Microarchitecture and RTL design to implement the chip architecture specification for Graphcore Silicon, working closely with other engineers within the Silicon team. The successful candidate will be responsible for helping the team deliver high quality micro-architecture and RTL for Graphcore chips, working within the logical design team and with the broader Silicon team to ensure we meet the company objectives for Silicon delivery. Responsibilities and Duties Integrate IP and subsystems into top-level SoC designs Develop and maintain build and configuration environments Perform synthesis, linting, CDC/RDC, and timing checks at the SoC level Support verification and physical design teams through clean interface hand-offs Debug and resolve integration-related issues across multiple hierarchies Contribute to the continuous improvement of integration flows and automation Producing high quality microarchitecture and other documentation Ensure good communication between sites to maintain consistent working practises Candidate Profile Essential skills: Logical design experience in relevant industry Experience range 8-12 years in Semiconductor Industry/Product development exposure. Be highly motivated, a self-starter, and a team player Ability to work across teams and debugging issues seen to find root cau

Staff -Power and Performance Validation Engineer About us Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone. Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation. Job Summary Reporting to senior leadership within Architecture and Validation, the Power and Performance Validation Lead will drive validation strategy and execution for advanced AI compute silicon and systems. The role is responsible for leading power, thermal and performance validation activities across pre-silicon and post-silicon environments to ensure products meet efficiency, reliability and scalability expectations. This role requires strong technical expertise and collaboration across multiple engineering disciplines to deliver robust validation methodologies, scalable automation frameworks and actionable performance insights. The Team The Power and Performance Validation team sits within the Architecture and Validation organisation and is responsible for validating the performance, efficiency and thermal behaviour of Graphcore silicon and systems. The team supports the full product lifecycle, from early architectural modelling through to first silicon bring-up, characterization and production readiness. Engineers work closely with cross-functional teams globally to debu

Staff -Power and Performance Validation Engineer About us Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone. Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation. Job Summary Reporting to senior leadership within Architecture and Validation, the Power and Performance Validation Lead will drive validation strategy and execution for advanced AI compute silicon and systems. The role is responsible for leading power, thermal and performance validation activities across pre-silicon and post-silicon environments to ensure products meet efficiency, reliability and scalability expectations. This role requires strong technical expertise and collaboration across multiple engineering disciplines to deliver robust validation methodologies, scalable automation frameworks and actionable performance insights. The Team The Power and Performance Validation team sits within the Architecture and Validation organisation and is responsible for validating the performance, efficiency and thermal behaviour of Graphcore silicon and systems. The team supports the full product lifecycle, from early architectural modelling through to first silicon bring-up, characterization and production readiness. Engineers work closely with cross-functional teams globally to debu

About Graphcore Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone. Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation. Job Summary We are looking for a Principal Architect to define and drive the architectural vision of the software stack for the Graphcore ML accelerator. In this role, you will shape the architecture of our software ecosystem and maintain a deep understanding of the product’s hardware and software components, their interfaces, and how they interact. You are an excellent communicator, and you proactively convey the software architecture. You bring a pragmatic, trade-off-aware approach to decision-making, fully recognising the impact of architectural choices on product direction and engineering outcomes. The Team The software architecture team is responsible for defining, maintaining and communicating the overarching architecture of our software stack, from firmware to ML frameworks. The team works within the wider software organisation, partnering closely with engineering teams who deliver against this architectural vision. Responsibilities and Duties Define & document the software architecture of the software stack. Work across different software

About us Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone. Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation. Job Summary Reporting to the Quality leadership within Manufacturing Operations, the Senior Reliability Scientist is responsible for leading reliability activities across complex, high-performance systems. Working closely with established reliability experts and cross-functional teams, this role uses experimental data and advanced modelling to inform design decisions, validate product reliability and optimise serviceability strategies, including spares provisioning. The Team The Quality team within Manufacturing Operations is responsible for ensuring product robustness, reliability and lifecycle performance across Graphcore’s hardware portfolio. The team includes experienced reliability specialists and works closely with technology research, chip, board, system design, platform and operations teams to translate reliability insights into actionable improvements across the product lifecycle. Responsibilities and Duties: · Define and refine reliability requirements across silicon, board and system levels, working in partnership with research and design teams · Apply ad

About us Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone. Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation. Job Summary Reporting to senior leadership within Architecture and Validation, the Debug Validation Engineer will drive post-silicon debug and validation activities for next-generation AI compute silicon and systems. The role is responsible for leading teams focused on identifying, reproducing, analysing and resolving complex silicon, firmware and system-level issues during bring-up, characterization and product readiness. This position combines deep technical debugging expertise with strong cross-functional collaboration across multiple engineering disciplines. The role will work closely with architecture, RTL, firmware, software and systems teams to improve debug methodologies, accelerate issue resolution and strengthen validation coverage. The role will work closely with architecture, RTL, firmware, software, systems and platform teams to improve debug methodologies, accelerate issue resolution and strengthen validation coverage. The Team The Post-Silicon Debug and Validation team sits within the Architecture and Validation organisation and is responsible for bring-up, debug and validation of Graphcore silicon and systems.

Senior -Power and Performance Validation Engineer About us Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone. Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation. Job Summary Reporting to senior leadership within Architecture and Validation, the Power and Performance Validation Lead will drive validation strategy and execution for advanced AI compute silicon and systems. The role is responsible for leading power, thermal and performance validation activities across pre-silicon and post-silicon environments to ensure products meet efficiency, reliability and scalability expectations. This role requires strong technical expertise and collaboration across multiple engineering disciplines to deliver robust validation methodologies, scalable automation frameworks and actionable performance insights. The Team The Power and Performance Validation team sits within the Architecture and Validation organisation and is responsible for validating the performance, efficiency and thermal behaviour of Graphcore silicon and systems. The team supports the full product lifecycle, from early architectural modelling through to first silicon bring-up, characterization and production readiness. Engineers work closely with cross-functional teams globally to deb

Job Summary Reporting to the Memory Validation leadership team, the Senior Silicon DDR/HBM Validation Engineer will be responsible for the bring-up, validation, characterization and debug of advanced memory subsystems used in next-generation AI compute platforms. The role will focus on DDR and HBM technologies, working closely with silicon design, firmware, characterization, platform and systems teams to ensure robust memory subsystem functionality, performance and reliability. The successful candidate will take ownership of significant validation activities, contribute to debug and root-cause analysis efforts, and help improve validation methodologies, automation and infrastructure. The Team The Memory Validation team sits within the Validation organisation and is responsible for the bring-up, validation, characterization and debug of memory subsystems across Graphcore silicon and platform products. The team supports DDR and HBM validation activities throughout the product lifecycle, from first silicon through production readiness. Engineers work closely with architecture, RTL, firmware, characterization, systems and platform teams to ensure memory technologies meet functionality, performance, reliability and performance objectives. Responsibilities and Duties Execute validation and bring-up activities for DDR and HBM memory subsystems Verify memory bring-up software, firmware and scripts against defined project requirements Debug firmware, hardware and system-level issues and contribute to root-cause analysis activities Analyse system logs, validation data and characterization results to identify failures and performance issues Perform PHY characterization and analog-level analysis during stress testing and validation activities Develop and execute functional, stress, performance and corner-case validation tests Perform signal integrity, voltage, frequency and timing measurements using laboratory instrumentation Char

About us Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software, and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone. Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers, and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation. Job Summary Reporting to the Validation leadership team, the Senior Execution and Quality Validation Engineer will be responsible for executing validation plans, developing automation solutions, and improving product quality across Graphcore silicon and platform technologies. Working closely with architecture, design, verification, firmware, software, systems engineering, and validation teams, the successful candidate will contribute to scalable validation methodologies, improve test coverage and execution efficiency, and help ensure products meet high standards of functionality, reliability, and performance before customer deployment. The role requires strong technical skills, attention to detail, and a passion for improving validation quality through effective execution, automation, and continuous improvement. The Team The Validation Execution and Quality team sits within the Validation organisation and is responsible for improving validation effectiveness, test execution efficiency, product quality, and release readiness across Graphcore silicon and platform products. The team develops validation methodologies, automation

About Us Graphcore is a globally recognised leader in Artificial Intelligence computing systems. The company designs advanced semiconductors and data centre hardware that provide the specialised processing power needed to drive AI innovation, while delivering the efficiency required to support its broader adoption. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Job Summary Working within the logical design team, the silicon logical design engineer is responsible for a wide range of logical design tasks. The team is responsible for delivering the Microarchitecture and RTL design to implement the chip architecture specification for Graphcore Silicon, working closely with other engineers within the Silicon team. The successful candidate will be responsible for helping the team deliver high quality micro-architecture and RTL for Graphcore chips, working within the logical design team and with the broader Silicon team to ensure we meet the company objectives for Silicon delivery. Responsibilities and Duties Integrate IP and subsystems into top-level SoC designs Develop and maintain build and configuration environments Perform synthesis, linting, CDC/RDC, and timing checks at the SoC level Support verification and physical design teams through clean interface hand-offs Debug and resolve integration-related issues across multiple hierarchies Contribute to the continuous improvement of integration flows and automation Producing high quality microarchitecture and other documentation Ensure good communication between sites to maintain consistent working practises Candidate Profile Essential skills: Logical design experience in relevant industry Experience range 4-8 years in Semiconductor Industry/Product development exposure. Be highly motivated, a self-starter, and a team player Ability to work across teams and debugging issues seen to find root caus