Product Support Engineer Jobs

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Solutions Architect on the Sales, Trading and Prime team, you'll help scale our B2B products by bridging technical field engagement with hands-on software development. You'll work directly with customers, from startups to large institutions, as a trusted technical advisor while contributing to open source projects and extending Coinbase's core products to unlock strategic client opportunities. This role involves substantial coding, and candidates must be actively developing and delivering software in their current role. What you’ll do: Partner with customers as a trusted technical advisor, guiding them in building on Coinbase services and APIs and deepening relationships as they scale. Collaborate with sales teams to address prospect technical requirements and support deal closure. Architect distributed systems solutions for complex customer needs and build open source SDKs and reference implementations. Lead customer implementations end-to-end, delivering technical presentations, resolving roadblocks, and partnering with support teams to ensure success. Drive collaboration with product and engineering teams to extend core capabilities for strategic client opportunities. Required skills and experience: Degree in computer science and 3+ years of software engineering experience, including expert-level proficiency with REST and WebSocket APIs and production experie

About the Team OpenAI is a frontier AI research and deployment company. Frontier research is at the center of how we advance our mission, with researchers, engineers, product leaders, operators, and many other teams working together to turn new capabilities into systems that benefit humanity. The People team helps OpenAI attract, engage, and support the exceptional talent this work requires. Employer Brand sits at the intersection of Research, Recruiting, Communications, Marketing, and Brand. Its mandate is to continue to establish OpenAI in the talent market as the unique and leading frontier research lab—not simply another technology company—and make our distinctive research environment, mission, culture, and opportunity for impact relevant and tangible to every priority talent audience. About the Role We’re hiring an Employer Brand Manager to build and scale the strategy, narrative, and operating system that shape how priority talent understands OpenAI. This senior individual contributor will anchor our employer brand in OpenAI’s identity as a frontier research lab and translate an evidence-backed “why OpenAI / why now” narrative into campaigns, researcher and employee stories, recruiter and hiring manager enablement, and candidate experiences. This role is especially important as OpenAI competes for exceptional talent across research, engineering, product, and other mission-critical functions in a fast-moving field where external perceptions can be incomplete or change quickly. You will develop a clear, credible talent narrative for priority audiences—anchored in frontier research and substantiated by individual agency, world-class infrastructure, research-to-product translation, deployment scale, and a willingness to answer hard questions candidly. This role is responsible for ensuring the external brand resembles our culture and ethos internally, therefore must remain immersed in various OpenAI research and applied branches. This role is based in San Francisco

About the Team The Pricing & Monetization team is responsible for how our products create and capture value. We partner closely with Product, Engineering, Data Science, GTM, and Finance to design pricing models, packaging, and commercial strategies that support adoption, growth, and long-term scaling of the business. To thrive in this team, you need to be a proactive problem-solver who excels at bringing structure to ambiguous challenges. Our work demands strategic thinking, cross-functional collaboration, and precision in execution. Team members succeed when they are analytical, detail-oriented, skilled at balancing multiple priorities, and passionate about driving high-stakes projects forward to deliver meaningful results. About the Role We are looking for a Pricing Strategist to shape how we price and monetize OpenAI’s API platform. You’ll own the end-to-end pricing strategy across model launches, price architecture, packaging, commitments and discounts, and monetization guardrails. You’ll work closely with senior leaders across Product, Engineering, Data Science, GTM, and Finance to define pricing approaches, improve commercial decision-making, and bring more rigor to how we monetize our API offerings. You should be comfortable building monetization frameworks and commercial policies, analyzing tradeoffs, supporting high-impact decisions and driving decision making. You should also care deeply about the customer perspective and believe that strong pricing reflects a real understanding of customer value, needs, and friction points in order to build pricing that is clear, fair, and aligned with how customers experience our products. This role will report to the Head of Product Pricing for API & Platform. What you’ll do Develop the end-to-end pricing strategy for our API platform, including model launch pricing, price architecture, packaging, discount logic, and monetization guardrails. Recommend pricing for new models, capabilities, and platform offerings,

About the Team OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Marketing team helps deeply understand customer audiences and market dynamics, influence the development of the right products, build sustainable and customer-aligned monetization models, and drive awareness, adoption, and usage across OpenAI’s products and platform. We take a data-driven approach to understand markets, develop monetization strategies, and uncover customer needs that shape product strategy and messaging. We partner closely with Sales, Partnerships, Product, Engineering, Research, Comms, and Design to deliver a cohesive end-to-end customer experience and lead go-to-market efforts for new product launches across channels. About the Role We are hiring a Head of Enterprise Ads Marketing to define and scale OpenAI’s global marketing strategy for enterprise advertisers, agencies, and strategic brand partners. This leader will own how advertisers understand, evaluate, adopt, and grow with OpenAI’s advertising solutions. This is a highly strategic and hands-on leadership role where you will shape the narratives that position OpenAI as a premium advertising platform for the world’s marketers while building the content, thought leadership, events, and demand programs that drive pipeline and long-term strategic growth. You will partner closely with Sales, Partnerships, Product, Finance, Legal, Communications, Research, and Data Science to help establish OpenAI as a trusted leader in the future of AI-powered advertising. This role is ideally based in San Francisco, CA, with a hybrid schedule of three days per week in the office. In This Role, You Will: Define the end-to-end enterprise advertiser marketing strategy across awareness, consideration, pipeline creation, adoption, expansion, and long-term growth. Develop OpenAI’s enterprise advertising narratives, positioning, and messaging architecture across AI-powered mar

We are looking for a hands-on Project Manager with 4-5 years of experience driving technical programs within engineering teams. The ideal candidate has strong command of SDLC processes, is fluent with Atlassian tooling, and has a track record of managing stakeholders across product, engineering, and senior leadership. This role requires someone who can run day-to-day program management with an agentic, ownership-driven mindset — proactively identifying risks, unblocking teams, and reporting on productivity without needing constant direction. Key Responsibilities • SDLC & Program Delivery: Plan, manage, and drive execution of technical programs across the full SDLC — from requirements and design through development, testing, release, and post-launch support. • Technical Program Management: Own sprint planning, backlog grooming support, release schedules, and cross-team dependency tracking for engineering programs. • Atlassian Tooling: Configure, maintain, and drive adoption of Jira, Confluence, and related Atlassian tools for project tracking, workflows, dashboards, and documentation. • Stakeholder Management: Partner closely with product managers, engineering leads, and senior leadership to align on priorities, timelines, trade-offs, and status; run steering/status meetings and executive updates. • Productivity Reporting: Track, analyze, and report team and program productivity metrics (velocity, cycle time, throughput, sprint predictability) and translate them into actionable insights for leadership. • Risk Management: Proactively identify, log, and mitigate program and delivery risks; maintain risk registers and drive timely resolution of blockers and issues. • Agentic Program Ops: Independently manage day-to-day program operations — standups, follow-ups, documentation, and coordination — with an agentic, self-driven approach that minimizes hand-holding. • Documentation & Reporting: Maintain clear, up-to-date program documentation, RAID logs, roadmaps, an

Job Title: Data Analyst (Finance) Location: Noida / Gurgaon About the Role: We are looking for a Data Analyst with prior experience in a Finance team to help analyze financial data, track payments performance, and automate daily reporting. You will work closely with Finance, FP&A, and Product teams to drive data-backed financial decisions. Key Responsibilities: ● Dashboards & Reporting: Create and maintain Power BI/Tableau dashboards to track financial metrics like revenue, margins, transaction volumes, and operating costs. ● Data Analysis: Query large databases using SQL to understand transaction trends, cost structures, and profitability. ● Reconciliation & Auditing: Reconcile transaction data across banks, payment gateways, and accounting records to ensure accuracy. ● FP&A Support: Help Finance and FP&A teams with monthly closings, budgeting, variance analysis, and revenue forecasting. ● Process Automation: Automate routine financial reports using SQL and Python to reduce manual Excel work. What We Are Looking For: ● Experience: 2–4 years of experience as a Data Analyst within a Finance, Payments, or FinTech environment. ● Technical Skills: Strong proficiency in SQL and Excel. Visualisation dashboards or business intelligence tools (Tableau, Power BI etc) ● Finance Knowledge: Solid understanding of financial basics, profit & loss (P&L), payments/settlements, and unit economics. ● Education: Bachelor’s degree in Finance, Data Analytics, Engineering, Economics, or a related field.

Job Details: Job Description: Ocotillo Technology Fabrication Yield is looking for Integration Technicians with a strong computing background and capabilities to support all Ocotillo Technology Fabrication platforms and beyond technologies. The candidate will work closely with a team of Integration Technicians to execute experiments/pilots, develop process flows and lot plans for new product introductions, and support taskforces. As a Process Integration and Yield Technician, you will play a critical role in Intel's high-tech manufacturing process, your contributions will directly impact Intel's innovation, enabling the delivery of advanced technologies that power the future of computing. This is an exciting opportunity to grow your technical expertise, work alongside engineering teams, and be part of a collaborative environment where your skills make a tangible difference. The Process Integration and Yield Technician will be responsible for but not limited to: Sustaining factory floors with lot plan/operation/route/process flow checks/rework/critical queue time edits, shipping errors, automation errors, process flow adjustments, wafer shipments, and scraps. Delivering lot plan owner training to the Ocotillo Technology Fabrication organization Collaborate with integration engineers to gather data needed for lot disposition Respond to and contain discrepant material in the fab Conduct engineering tests and detailed experimental testing to collect data or assist in research work related to integration, process, and yield. Provide pilot lot set up and cross site shipment support. Process change support and implementation via global flow changes, global route changes, and lot conversions The ideal candidate should exhibit the following behavioral traits: Self-starter an

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Technical Program Manager (Planning – Payments Domain) Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview The Mastercard Network & Digital Payment Services team is looking for a Senior Technical Program Manager to own planning and delivery execution across our product and platform portfolio. You will run the planning function for the organization — roadmap, forecast, budget, headcount, and delivery commitments — across multiple concurrent programs. As Senior Technical Program Manager, you will work with product managers, tech leads, architects, and operations and engineering leaders to deliver complex programs. You will define roadmap deli

WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders. WHO YOU ARE: As a Technical Project Manager at Zinnia Digital, you will be responsible for overseeing the successful completion of projects or programs within our technology organization. Partnering with the product team as well as cross-functional software engineering teams to ensure value delivery for stakeholders. Facilitating timeline and dependency management as well as budget understanding. Additionally, facilitating project team success and adherence to best practices. WHAT YOU’LL DO: Day-to-day partnership with product management team. Plan and oversee multiple technology projects, ensuring they are aligned with overall timeline. Support dependency management processes. Exhibit exceptional organizational skills. Facilitate and adhere to PMO governance. Lead and manage projects at an executive level. Develop project plans, including project scope, schedule, budget, and resource allocation. Manage project teams, including cross functional engineers, QA, and other technical staff. Communicate with various stakeholders, including management, project sponsors, and clients, to ensure that project goals, timelines, and dependencies are understood and met. Participate and/or facilitate various ceremonies such as backlog refinement and planning. Leverage Agile experience to increase team throughput, transparency, and collaboration. Identify and manage project risks, including developing contingency

About the Team DoorDash’s mission is to grow and empower local economies. By building intelligent, last-mile delivery technology for local cities, DoorDash connects people with the local businesses they care about — helping grow businesses and the communities that support those businesses. The Marketing Technology team is responsible for delivering best-in-class tools, data, and processes so teams at DoorDash can effectively acquire new customers, drive retention, and grow new business lines across all our audiences. Our mission is to enable teams to deliver personalized, engaging, and relevant content across all our owned and paid channels. We partner closely with Product, Engineering, Data Science, and Analytics teams to translate Marketing’s technology needs into measurable business outcomes for our Growth and Performance Marketing teams. About the Role We're looking for a Senior Associate, AI Solutions Architect to help build and scale AI-powered tools across DoorDash's Marketing teams. You'll work alongside our existing Marketing Technology AI Solutions Architects to identify opportunities where AI can solve real marketing problems, then build, test, and iterate on the solutions that make it happen. This role is grounded in hands-on building: you'll spend your time prototyping, coding, and shipping tools rather than pitching strategy from the sidelines. This is a great opportunity to grow your technical and strategic skills at the intersection of marketing and AI. You'll get mentorship from a team of builders and exposure to the full lifecycle of AI development from prototype to deployment. This role will report to the Senior Manager, Marketing Technology within the Growth Marketing organization. You're excited about this opportunity because you will… Build and deploy AI-powered tools and automations, such as automated reporting, QA frameworks, and workflow optimizations. Develop MVPs and proof-of-concepts, then iterate based on user feedback within a defined w

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Technical Program Manager 1. Overview This role provides Tier 1 and Tier 2 support for Jira Cloud users across Mastercard programs, ensuring seamless onboarding, issue resolution, and vendor coordination. You will work closely with engineering, product, and vendor teams to maintain operational excellence and drive adoption of Jira Cloud and integrated tools like Aha! and X-ray. 2. Role • Serve as the primary contact for Jira Cloud support , handling Remedy tickets, onboarding queries, and user escalations. • Facilitate onboarding of programs to Jira Cloud, including license validation, test case migration, and user provisioning. • Conduct demos and office hours to guide users through Jira workflows and integrations. • Partner with engineering teams to troubleshoot configuration issues, permission models, and data sync errors between Jira and Rally/Aha • Support CRQ planning and execution for Jira schema updates, field validations, and migration logic enhancements. • Coordinate with vendors to resolve plugin issues, validate architecture diagrams, and ensure compliance with Mastercard’s security standards. • Monitor and clean up orphaned work items, duplicate epics, and initiatives across programs using Domo reports and Confluence documentation. • Maintain Confluence pages for s

Job Overview : Seeking Technical Electronic Intelligence (TechELINT) Analyst. Become a member of a highly accomplished ELINT team providing direct support to geographically dispersed USAF Wing and Squadron-level organizations. Perform interpretive pulse-level and P-Cubed analysis of ELINT data, in-depth radar and weapons systems studies, and cutting-edge modeling and simulation efforts. The TechELINT analyst will leverage their aviation, Electronic Warfare experience, and critical-thinking prowess to develop tactics and techniques to counter emerging threats. The analyst will also work and coordinate with DoD entities and agencies to facilitate cutting-edge product development to ensure client capabilities meet current and future objectives. The analyst must possess an in-depth understanding of the key factors in aircraft survivability and combat mission planning to ensure client objectives are met. Primary Responsibilities : Support the collection, documentation, and post-test analysis of ELINT to evaluate programming effectiveness. Use specialized tools to ingest intel data and program ELINT, ensuring integration with EW systems. Work with a team of engineers to collaborate on ELINT products and ensure proper programming in alignment with mission objectives. Design procedures to analyze testing results, ensuring accurate validation and effectiveness of systems. Utilize the latest intel databases to perform detailed analysis and research, identifying potential threats and solutions. Basic Qualifications : Bachelor's degree (or 2-4 additional years of experience) in Intelligence or Information Operations and minimum of 8 years ofTechnical Signals Analysis experience. Experience with intel tools such as ASPEN, WILLOW, MARTES, THRESHER, and GALE. Former Military Experience in Technical Signals Analysis. Active TOP SECRET clearanc

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Data Scientist What is the opportunity? We are seeking a highly skilled and motivated Data Scientist to join our Cyber Analytics team within the Security Solutions Data Science organization. This role is critical to driving advanced analytics initiatives, improving fraud detection capabilities, and supporting strategic decision-making across cybersecurity and payment fraud domains. What will you do? • Gain subject matter knowledge on web application security, commonly exploited cyber vulnerabilities, and methods of online and payment card fraud including the common points of purchase for compromised cards. • Build, develop, and maintain innovative data-driven analytical solutions, including predictive models and machine learning algorithms, on large volumes of data to support analytics and reporting needs across products, markets, and services. • Competently handle large datasets, sifting for patterns and trends and translating those insights into technical rules and solutions. • Combine cybersecurity and transaction data into new and insightful views of fraud and vulnerability across the Mastercard network. • Collaborate with cross-functional teams including product, engineering, and operations to understand product, usage, and data pipelines as well as delivering scalable solutions. • T

Datadog is seeking a Legal Operations Analyst to join our Legal Operations subgroup. In this role you’ll work closely with individuals across the organization in support of various legal-related matters, with a primary focus on supporting the scalability of the global legal team. The Legal team supports Datadog's rapid growth by providing a wide range of legal services across a highly dynamic technology company, from driving new business via contracts and compliance efforts, to protecting Datadog's intellectual property. Datadog's Legal team collaborates with virtually every team across the organization, from engineering to product to marketing. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Partner with legal and non-legal process owners to support process improvements, optimization and automations Assist with technical teams to implement solutions and troubleshoot reported issues by the legal team Maintain knowledge resources for all legal subgroups and collaborate with legal and non-legal colleagues on various projects as needed Conduct vendor and customer sanction screenings to identify potential risks and inconsistencies and ensure compliance Analyze and use data to drive initiatives and assist in planning Support technology by becoming a superuser of systems utilized by the legal team Serve as a point of contact for clients and stakeholders, addressing inquiries, concerns and providing timely updates on matters and escalating where appropriate Handle ad hoc projects within the legal subgroups as they arise Who You Are: A Legal Operations Analyst with 2-3 years of experience with legal operations, contract management or project management experience Proficiency with tools e.g. Google Workspace, Brightflag, Docusign, Salesforce, Coupa, Conflue

WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders. WHO YOU ARE: As an Project Manager at Zinnia Digital, you will be responsible for overseeing the successful completion of projects or programs within our technology organization. Partnering with the product team as well as cross-functional software engineering teams to ensure value delivery for stakeholders. Facilitating timeline and dependency management as well as budget understanding. Additionally, facilitating project team success and adherence to best practices. WHAT YOU’LL DO: Day-to-day partnership with product management team. Plan and oversee multiple technology projects, ensuring they are aligned with overall timeline. Support dependency management processes. Exhibit exceptional organizational skills. Facilitate and adhere to PMO governance. Lead and manage projects at an executive level. Develop project plans, including project scope, schedule, budget, and resource allocation. Manage project teams, including cross functional engineers, QA, and other technical staff. Communicate with various stakeholders, including management, project sponsors, and clients, to ensure that project goals, timelines, and dependencies are understood and met. Participate and/or facilitate various ceremonies such as backlog refinement and planning. Leverage Agile experience to increase team throughput, transparency, and collaboration. Identify and manage project risks, including developing